Louis and Co reviews

★★★★★ 1/5

Google

I rented a property through Louis and Co at Riverhill apartments, they managed the property & the building as a whole. They were unorganised, slow to react to any issues in the block & when they did they bodged the fixes, they took so much chasing to get a reference from & did nothing to release my deposit money to the point it took 3 months to get back. They will lose you tenants and tenants will have an awful drawn out experience. It started at the viewing. I waited 10mins before the estate agent showed up but he was actually late for the appointment before mine so I waited outside while the person who waited 30mins viewed the property. The day before I was due to collect the keys I got a call at 6pm asking what time I was collecting, very late, i assume they forgot about me. The next day i got to the office, they went & got my keys then I was passed a phone & told the maintenance guy needs to talk to me, the property needed a new oven but it wouldn’t be installed until the next day at 2pm. I said that’s fine & head to the flat. 10 minutes later Louis and Co phone to ask what time Im going to the flat as they need to meet me there and go through some things including fire safety checks, clearly they forgot. I get there and the flat is not ready to move in, there is an ironing board up, bin with rubbish & a paint pot in the middle of the kitchen plus the property hadn’t been cleaned, Courtney who was helpful arrived & suggested we move the move in date a few days, I agreed. Once moved in there was a few issues in general, to be fair to them when I reported issues with the flat they got sorted. One of which was a broken hob, when they replaced it they unplugged the oven so I came home to a working hob but an oven I couldn’t use, but it happens and they came to rectify a few days later. The main issues were with the block. The gates for the carpark never worked. The lift by my flat broke 4 times in 18 months, the most recently it took 36 days to repair with no updates from Louis co during this period, this may have been sped up by a resident creating a tally chart with how many days it had been - clearly fed up, Louis Co left the board with this tally chart up the entire time and for about 6weeks after the lift was fixed during which time viewings had started at my flat. This wasn’t unusual, there was constantly furniture and rubbish dumped on multiple floors and left for months before being cleared. The back entrance to the block was never shut properly unless you actively pushed it. The front door was always left wide open, it locked open so of course it was always left like that, until one day, one of the double doors was completely taken off the hinges, no idea how, I just saw it leaning up against the wall in the lobby, it stayed there for 6 months. It could have easily fallen & hurt someone let alone the block being totally unsecure the whole time, at one point they put a PIN code door on the bin store before fixing the front door, so the bin store was more secure then the actual building where the flats are. When they eventually fixed it they just bricked up the side where the door was missing. Not only did this look awful but it also meant the remaining door could just be pushed open and the door entry system was irrelevant so not secure! They then left the removed door in the bin store. The moving out process went okay, thanks to Rebecca who was amazing. But I believe Louis himself caused issues, it took so long to get a reference from him, I was told by the let reference people that he kept saying ‘I will get to it’ but it took multiple chases from me & the let reference people to get it. Then re: the deposit money, I chased multiple times to no response, I ended up going through the tenant deposit schemes lengthy process which included a £15 solicitors visit. I got my deposit after 3 months but Louis and Co couldn’t care less. The flat was nice, the block & Louis and Co were awful & I’d never go near one of there properties again & neither should you.

Liam · 8 October 2024

★★★★★ 5/5

Google

I have spoken with nearly every estate agent in Maidstone, and had almost lost hope on speaking to a real human being, with an empathetic and not profit/kpi driven attitude. Then I spoke to Rebecca at Louis and co Maidstone. An endearing caring and efficient approach to her role it seems, made all efforts to keep me up to date with regular communication, even replying when on annual leave, listening and understanding my situation, and genuinely doing all she can in her capacity. After an unfortunate turn of events with the prospective landlord she then kept in contact, offered condolences and additional support. This is the first time il leave a review for an estate agent with whom it didn’t work out, as genuinely she is a marked difference in the market and I hope her team reflects this. I can only say thankyou, and thank god there are good estate agents like herself out there, it’s a breath of fresh air from the mundane uninterested usual communication you have with nearly ever other similar service. Hats of to this company and specifically this agent. I wish you a successful career, and would recommend this company over ANY other I spoken with in maidstone.

Carl · 12 June 2024

★★★★★ 1/5

Google

Hidden Issues at Flat 4, 1b Kingsley Road As a former tenant of Flat 4, 1b Kingsley Road, I must highlight serious issues that have been hidden from potential tenants. Despite persistent dry mould - a health hazard - the problem was covered up with new carpeting instead of being resolved. Furthermore, the property has cross metering issues causing billing confusion, which has not been disclosed. This lack of transparency is misleading and unacceptable. Louie & Co are stating they were 'unaware' which is completely untrue and have written correspondence to prove otherwise. I also have evidence to prove that these issues have NOT been rectified.

Rydan · 23 August 2024

★★★★★ 1/5

Facebook

Can’t deal with bad tenants and gave them their deposit back without landlords permission, who has now forked out £1000’s to make sure it’s ready to go on the market. Emails and calls ignored, Louis just wants the problem to go away rather than admitting any mistakes or fault. Cowboy and coward.

Will · 28 March 2026

★★★★★ 1/5

Trustpilot

Wish there was a zero disgusting and immoral life threatening

Wish there was a zero. My son and his friend paid £100 per month over the list rental price. It was in a complete state when they took it on. Illegal and dangerous. Only means of escape locked for a year in a high up flat after Grenfell. Lock not replaced after the previous tenant snapped it in the door. We told them of all the faults by phone, email, fault reports online. In person several times. They have left to a new home but the shoddy estate agent kept £500 of their deposit even though they left it in a better state than when they arrived. I took a lot of photos when they moved in. Defiantly a landlords market. Should be asha of yourselves. Taking legal action.

Rosewell · 26 February 2025

★★★★★ 1/5

Trustpilot

A failing estate agent

I rented a property through Louis and Co at Riverhill apartments, they managed the property & the building as a whole. They were unorganised, slow to react to any issues in the block & when they did they bodged the fixes, they took so much chasing to get a reference from & did nothing to release my deposit money to the point it took 3 months to get back. They will lose you tenants and tenants will have an awful drawn out experience.

Liam · 2 October 2024

★★★★★ 1/5

Google

I previously lived in Flat 45, Bishops Terrace, Maidstone, and moved out on July 24, 2024. Since then, I've sent several emails to Louis & Co regarding the return of my deposit but have received no response. I also called a few times, only to be told that either staff were on holiday or my email had been forwarded to the relevant team. As of now, I still haven't received my deposit back. At this point, I believe my only option is to take legal action to recover my deposit.

Lin · 22 September 2024

★★★★★ 1/5

Google

This property agent is so nice if you seeks for nightmares. Melody and Louis have considerable expertise in nightmares. You cannot imagine how they are funny. You may not have the parking or even the key of your mail box which they are supposed to be included in the contract. You may also doubt that you have gave them a wrong contact method because you cannot have response from them at most of time. Good luck if you choose them.

Ka · 17 June 2024

★★★★★ 1/5

Google

Very disappointed with the whole service they’ve provided two family members , After the lack of supposed support that was not given to my step son in the tenure of his tenancy of his flat under Louis & co, from basic repairs , to structural safety issues they couldn’t care less, and I would only ever give the advice to not rent under this company unless you want any issues to fall on deaf ears.

Matthew · 23 August 2024

★★★★★ 5/5

Facebook

me and my partner have recently rented a property through this company and are very happy with how Paula has helped us :) she has explained everything easily and was really friendly when talking to us. We are really happy with our experience and would recommend Louis and Co especially Paula.

Megan · 18 November 2022

★★★★★ 1/5

Trustpilot

Strange Strange Company

Very strange company, called initially to view a flat at Barker Chambers. Went to viewing and advised the agent it was too small. She then advised that there were bigger properties within the same block available and that she would call me to arrange a viewing.

Neva · 28 July 2025

★★★★★ 5/5

Google

Would really like to thank Paula, she has been amazing. Really helpful and made the sale of our flat easy. Thank you Paula its been a pleasure.

Debra · 22 November 2023

★★★★★ 1/5

Trustpilot

Embarrassingly Bad

I left their property over a month ago, but they still haven’t given back my deposit or given me any idea of when it will be returned.

Ronnie · 17 October 2025

★★★★★ 1/5

Trustpilot

I have nothing positive to say

I have nothing positive to say, they are incompetent and ignore all forms of communication. They earn money through collection of rent but don't even notice or alert you as the landlord that the rent is not being paid. Even knowledge that the ombudsman are looking into their incompetence, doesn't kick them into action. They are fraudsters. Avoid them at all costs.

Michelle · 26 July 2024

★★★★★ 1/5

Trustpilot

Muck arounds

Paula arranged to do a valuation on my property. The morning of the appointment I received a text confirming the appointment was still going ahead. 50 mins before the appointment I received another text asking me to confirm I was still going ahead with the arranged time to which I confirmed. 40 minutes before the appointment Paula cancelled with no explanation, apology or resolution. Wouldn’t touch the company again with a barge pole. Imagine potential buyers trying to arrange viewings of your property when they treat sellers like this. Wasted my time completely

Hermione · 11 January 2023

★★★★★ 1/5

Trustpilot

The worst

The worst. A bunch of well trained scammers run this company. Stay miles away from them if you don’t want to be trapped. P

Costamedic · 16 August 2025

★★★★★ 5/5

Facebook

Me and my partner have recently rented a property. Lily was so helpful through the whole process. So friendly and great customer service. Thank you so much Lily!!

Evie · 16 January 2023

★★★★★ 1/5

Trustpilot

Louis and Co DID NOT SECURE MY DEPOSIT!

Dani · 18 November 2025

★★★★★ 5/5

Google

Louis & co have been very good to me especially Melody

Saimir · 22 November 2023

★★★★★ 5/5

Google

Really friendly team and great service. would recommend!

Bella · 27 October 2024

★★★★★ 5/5

Facebook

I rented through Louis & Co for over a year, Louis is very knowledgeable and was excellent with the whole process! Would 100% recommend to anyone looking.

Lily · 16 September 2023

★★★★★ 5/5

Google

I am very impressed with the service I have received from Louis and Co! Staff are quick and happy to help. Thank you Louis!!

C · 23 October 2023

★★★★★ 1/5

Google

Not getting a parking spot. Sent them 3 emails regarding the parking spot over the last 2 months. But no reply.

Costamedic · 22 December 2023

★★★★★ 1/5

Google

Stay away and avoid at all cost!!

Ioana · 24 July 2024