Hunters Maidstone reviews

★★★★★ 5/5

Google

Absolutely wonderful, is not an understatement to describe the Hunters team especially Michelle, who wisked out her magic wand and became my fairy godmother, herding all the cats, (solicitors), in line and pushing the sale and purchase over the line. All of the Hunters team couldn't have been nicer or more helpful, guiding us through the process, and despite all my silly questions, never loosing their cheery smiles and 'it will be ok we got this' attitude. I'd give them 7 stars if I could and definitely recommend them all, thank you so so much for all your help.

Debby · 11 September 2025

★★★★★ 5/5

Google

Really very impressed with Hunters Team Maidstone. Michelle, Paula and the team have been great. They answered the telephone every time and if they couldn't they would call back within that working day. Michelle gave me great advise on kerb appeal for my property, which I utilised and the property sold on the first open day. It didn't cost much and made my house look like a new building. Hats off for a great suggestion - that had a great impact!! *****

Sarah · 4 June 2025

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.

Barbara · 1 June 2026

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

I could not fault Hunters, they have been so supportive throughout the sale of my property. Selling can be stressful, but they took so much off me and I couldn’t have done it without them. They checked in on me, updated me constantly, and always reassured me when I needed it. I felt like I made such a good rapport with them, and could rely and trust them with anything. I honestly wouldn’t use any other estate agent! A specific thank you to Ben and Paula at Hunters in Maidstone, you’re both so wonderful, thank you so much for all your support :).

Rosie · 23 October 2023

★★★★★ 5/5

Google

I would like to show gratitude to Ben who was the agent on hand to help me with this very stressful purchase. With the sellers solicitors not forthcoming and very unprofessional. Ben, with the help of Paula ensured that they chased the progression. They liaised with the seller seamlessly to move things along and I believe the rapport that Ben had with his seller was a testament of his character. I’m truly pleased with my experience in that regard. Him and Paula were always proactive and happy to answer any questions. The communication on their part was great too! They helped me in what seemed like a hopeless case at a point.

Edith · 23 October 2023

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 5/5

Google

The friendly professional approach of Ben and his team at Hunters has been impressive. Ben has listened to our needs, answered questions comprehensively and impressed us with his diligence in ensuring we received regular updates about our sale progression. Bens honest and genuinely caring approach has been refreshing and we have felt that we are in very good hands in a difficult market. Highly recommended.

Caroline · 25 April 2024

★★★★★ 2/5

Trustpilot

Disappointed

Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.

P · 7 May 2026

★★★★★ 5/5

Google

Michelle has been absolutely amazing going above and beyond to support my mum with her property sale. I would highly recommend this branch to anyone selling properties locally. Michelle has a vast amount of knowledge regarding the area and the process of buying and selling properties we can’t thank her enough.

Louise · 24 November 2024

★★★★★ 5/5

Google

Brilliant experience when renting from Hunters, professionalism and integrity shown throughout. Tei was especially helpful and made our tenancy so much more enjoyable by tenfold:)

Alana · 11 September 2025

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 1/5

Trustpilot

"Avoid Hunters Property Management

"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.

Onkar · 19 November 2024

★★★★★ 5/5

Google

Hunters were truly fantastic through our entire buying process. We suffered through very bad solicitors however Hunters were faultless and went above and beyond to get our purchase over the line. There is a real human touch and a genuine care from the staff there and it was refreshing throughout the whole process. In particular Ben and Bethany who were supportive and chased at every stage. I would love to sell a property or buy a property via them again because it was a delight to have worked with them!

Saif · 23 October 2022

★★★★★ 5/5

Google

We cant thank everyone at Hunters enough for help on our house purchase. Everyone we had communication with was super friendly and professional. Especially Michelle, she was extremely helpful and always kept us up to date with everything. Would definitely recommend this branch 👌 …

Maggie · 24 November 2024

★★★★★ 5/5

Google

We recently purchased our dream home through Hunters, and the experience was fantastic. Despite some challenges along the way (mainly due to solicitors), Michelle and her team were nothing short of exceptional. We highly recommend them to anyone looking to buy or sell a property!

Alexandra · 25 October 2024

★★★★★ 5/5

Google

The service and communication we had throughout the purchase from Hunters especially from Michelle was great and professional. Their patience and advise was extremely helpful

David · 9 July 2025