1/5
TrustpilotAbhorrent and incompetent for entirety of tenancy
Such a horrific experience I can’t bear to re live it. No response to our formal complaint. No hot water for months. No refunds received.
Trusted Agent profile · Maidstone
Connells Maidstone reviews
★★★★★
1,902 reviews across 2 platforms
30 King Street, Maidstone, ME14 1BS, ME14 1BS
Connells's office in Maidstone, at 30 King Street, is rated 2.3 out of 5 across 1,902 reviews on two platforms, including 265 Google reviews rated 4.5.
Reviews
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolutely worst customer service
Absolutely worst customer service. Property management team makes you go around everywhere finding what you need even though your property is fully managed, everytime new person is dealing with you case. Bad reference of tenants and you end up paying money to get service from connel.
1/5
TrustpilotAbsolutely appalling
Absolutely appalling! Slow to respond unless it directly affects them. Utterly poor customer service. We bought a house and were left in a really horrible situation due to negligence and lack of clarity. We will NEVER use Connells again.
5/5
TrustpilotConnells Warndon Branch
We listed our house with Connells, Warndon, and received exactly the service they promised, and a bit more! They were professional and friendly from start to finish, with honest and accurate information given. I highly recommend the Warndon team to anyone buying or selling in the area.
5/5
GoogleAmazing, easier process ever, thought renting would be daunting but with the help from Emily and Joe from the Maidstone branch made it easy, Thanks soo much, Always recommend.
1/5
Trustpilotworst estate agents do not use
We decided to sign up with Connells to sell our first house biggest mistake we have made!!Do not use'n once you have signed they do not care. No chasing the chain, no answering calls and always late leaving the buyers outside the house knocking. Need I say more....
5/5
TrustpilotConnells Wallsall
I can not praise the mortgage advisor Will Morgan enough in this store. He offers the best and works incredibly hard and late to make sure everything goes as smooth as possible. I highly recommend this man to anyone interested in finding a mortgage. He truly is 5*!
2/5
TrustpilotLacked in customer service even after I…
Lacked in customer service even after I requested they try more to keep me informed after viewings,even if no news just an e mail to say they were trying would have been enough. Changed estate agents now and I will never recommend connells to anybody else..
1/5
TrustpilotPoor service
They don't give a specific appointment time for the surveyor to come. I had to take a hole day off work and the guy was only there 5 mins. Very low valuation also, 25% less than two other recent reports by different firms.
1/5
TrustpilotAmateurs ( it's all about the money )
Well where do we start, they're expensive they send patronising letters, they bombard you with unwanted sales calls and texts, and they contact your previous landlord and try to get them signed as well without permission disgrace and that's just the start !!!!Most the staff are to inexperiencedLeicester
5/5
TrustpilotWe sold our house through Connells the…
We sold our house through Connells the haywards Heath branch, they we very helpful, we also arranged our mortgage with their mortgage advisor Nick, who was amazing, mortgage was arranged in minutes.Very happy will be using again in the future.
1/5
TrustpilotPoor communication
Been waiting for help with my remortgage for 4 months 😂 after numerous times trying to get some contact I gave up and went with barretts mortgages who were ace!
5/5
TrustpilotConnells in Headington we’re excellent…
Connells in Headington we’re excellent throughout our house sale. Very quick sale, friendly staff and efficiency throughout. Highly recommend!
5/5
GoogleWe needed a rental property and they helped us get in within a week! Exceptional assistance and went the extra mile to get us in. Thank you!PositiveResponsiveness, Professionalism
1/5
TrustpilotDon't get involved with Connells
Don't get involved with Connells, Natalie Mallard, the worse Manager I ever meet, they will do everything to take off your deposit. It's a nightmare.
1/5
TrustpilotInept.
Inept.Did not check the electric meter"due to COVID".Not good enough.The electric meter is dangerous.Also did not tell me about damp .Everything says get a professional trades person to check.Clearly this company is in no way professional.Total waste of money.
1/5
TrustpilotDon't Bother to Market Properties/Respond to Requests
This company would give estate agents a bad name. They do not respond to requests for information on the properties they "market",
5/5
GoogleExteremly friendly and professional service with connells agent Joe chiverton. Social distancing was adhered too at all times and I felt comfortable. Very Helpful with good communication throughout my journey to finding my new home. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotRude customer service
Rude customer service, inflexible, they'll only book an appointment the night before and will only call between the hours of 8-2. So difficult to deal with. If I were you I'd find a company that is much easier to do business with.
1/5
TrustpilotDon’t trust this company
Don’t trust this company. They are fraudulent.Toni Shepard and Thomas Reid unprofessional and liars. Without moral values. Stay away from them. Don’t deserve a star.
5/5
TrustpilotBought our first house with Connells…
Bought our first house with Connells and they were great. They booked us in at the last minute for our second viewing and even showed us around a third time when we wanted to take measurements. Would recommend. Ellie Parker
1/5
TrustpilotTime wasters
As a house buyer i would never advise anyone to sell through Connells. I have enquired about three diferent properties with three different branches. Each time there was no one available from the sales team, left my details and was never called back. Absolute waste of time.
1/5
TrustpilotVery bad agency
Very bad agency. I am surprised that people choose these agencies to sell their homes. I made an appointment to see the house, I waited an hour and nobody came. Nobody has informed me that they are not going to come
1/5
TrustpilotA company that is not trustworthy
A company that is not trustworthy, I have a problem with the recovery of the deposit, despite the fulfillment of all conditions of the contract, Connells avoids the return of the deposit unless it is necessary to visit a lawyer.Stay alert when interacting with Connells.
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