Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotCustomer service is really poor
Customer service is really poor. Don't have the mindset to assist the customer or solve our problems. The prospect's team prioritises their convenience more than improving customer experiences, and is not willing to go the extra mile to provide better customer experiences.
Isha · 30 July 2023
Agent replied · 16 June 2024
Good morning Isha. Thank you for your review. We pride ourselves on providing excellent customer service and going the extra mile, so am disappointed to hear you didn't feel this was the case when dealing with us. Please could you email me some further information to customerservice@prospect.co.uk so I can look into everything further and where needed, ensure we learn and grow from your experience. Thank you, Hanna.
★★★★★ 5/5
TrustpilotWe have used prospect for the first…
We have used prospect for the first time and can happily say the service has been perfect. Agnese is our point of contact and has been superb throughout the process. I cannot fault her work at all. I am very impressed with the service.
Patricia · 15 June 2021
★★★★★ 5/5
TrustpilotFirst Rental
I have had a very good experience with Prospects Estate Agents when using them to rent my flat. Kind, patient and knowledgeable to deal with especially Kurt Owen and Kate Smith.
Mrs · 28 February 2023
★★★★★ 5/5
TrustpilotA pleasure dealing with Katie from Prospect.
What a pleasure dealing with Katie from Prospect, Professional, caring and always available to assist you where necessary. I would recommend Prospect for anyone looking to rent property.
Mr · 21 August 2025
★★★★★ 5/5
TrustpilotKurt has been great in helping us find…
Kurt has been great in helping us find a place for our family. We are very happy with the place we found. The whole process was very smooth and hassle free.
Anu · 21 February 2023
★★★★★ 5/5
TrustpilotBeth Murphy
Brilliant service provided by Beth who showed us around various properties. Beth was professional, patient, knowledgeable and helpful. Wouldn’t use another estate agent.
Bryony · 4 October 2023
★★★★★ 5/5
TrustpilotBeth is literally the best
Beth is literally the best! She goes above and beyond!
SUMPTY · 1 July 2024
★★★★★ 5/5
GoogleRyan and his team at Prospect in Maidenhead were fantastic throughout our elongated (not their fault!) house purchase. Always responsive, kept me informed and Betsy who assisted in pushing things along deserves a mention. Thanks to you and the team.PositiveResponsiveness, Professionalism
Andrew · 10 November 2021
★★★★★ 5/5
TrustpilotMy property manager
Dani from prospect in Bracknell is my property manager she has been brilliant sorting out anything that I have asked her to do always letting me know what is going on and answering any questions that I have. She gets back to me very quickly.
GIRLING · 11 January 2021
★★★★★ 5/5
TrustpilotNikki from the Wokingham office
We have been with Prospect nearly a year now and we are very impressed with the service from Nikki in the Wokingham office. She is proactive, replies instantly to emails, has excellent communication skills and her support is exemplary. Thank you.
Sheila · 31 July 2023
Agent replied · 16 June 2024
Thank you for your 5* reply Sheila.
★★★★★ 5/5
TrustpilotProperty Management
Our property is looked after by Nikki G a member of Prospect's Property Management department. She takes away any of our tenancy and property management worries. She is a good communicator, is always promptly available when we need to contact her and she makes sure that any necessary aspects are followed up to conclusion. Would therefore recommend based on our experiences so far.
RayD · 21 March 2024
★★★★★ 5/5
TrustpilotA fab property manager
Lily Sines took on the role of property manager overseeing the house that we were letting. Lily was always professional, friendly, helpful and efficient during this time. She is a positive advocate for her company and the industry that she represents.
Sam · 19 October 2021
★★★★★ 5/5
TrustpilotHome purchase
We meet Demi a few mouth ago when we were trying to purchase our family home. She created a very good first impression and we build a great report. I was impressed with her professionalism and dedication. She worked tirelessly to find us the perfect home. Overall a very good experience.
Carmen · 17 October 2024
★★★★★ 5/5
TrustpilotChloe Reilly has been a great property…
Chloe Reilly has been a great property manager for us. Very helpful in keeping us updated and managing tenants in a professional and timely manner. Grateful to have her as our property manager!
G · 6 November 2022
★★★★★ 5/5
TrustpilotKeep it up Gemma!
First time renting, I had no knowledge of anything that happens or is expected of me.I was well taken care of and have got all the support needed from Gemma Burton and her team at Prospect agency. Keep it up Gemma 👍🏽
Nancy · 5 August 2021
★★★★★ 1/5
TrustpilotDisgusted by the discrimination and…
Disgusted by the discrimination and horrific attitude we faced when booking a viewing for a property to rent today. Team members at this agency were highly unprofessional. We were questioned and judged on personal matters that had no relation with the act of booking a viewing. Thoroughly unsatisfied with the lack of quality customer care and basic human decency. We sincerely do not recommend using this agency's services.
Karam · 23 November 2023
★★★★★ 4/5
TrustpilotSasha
Sasha, Jake and the team are approachable and thorough in their approachThough firm at times but fairI have had a Good experience using the serviceSasha has been prompt and courteous in her dealings with meWish you guys all the bestRegardsA Berry
Arun · 29 September 2021
★★★★★ 5/5
TrustpilotProspect Estate Agents
Prospect Estate Agents have been professional and helpful from the moment they came to see us about putting our property on the market right through to the sale. They spent time helping the proposed sale go forward to exchange of contracts by keeping in touch with the chain and ensuring that everyone knew what they had to do to get the sale done. I don't think that the exchange of contracts would have happened without Virginia from Prospect Estate Agents constant progress chasing.
Mrs · 1 December 2022
★★★★★ 5/5
TrustpilotThank you Prospect Agency
Thank you Prospect Agency. That is second time renewing my tenant's thanks to Sasha Byrne support, she is very friendly and easy to communicate. I'm looking forward in future to speak to Sasha again. Thank you very much Sasha
Xhevair · 18 January 2022
★★★★★ 5/5
TrustpilotKate Smith - Property Manager has recently taken over the…
Kate Smith has recently taken over the full management of my property and immediately got a handle on issues that I had been grappling with. Difficult tenants as well as an insurance claim. Kate has very efficiently taken these problems off my hands and made immediate progress where I was not able to before. Thankfully relieved me of so much stress. Kate has proved to be extremely helpful and knowledgeable and the best thing I could have done was to go full management and be given Kate as my property manager.
Karen · 28 November 2022
★★★★★ 4/5
TrustpilotPrompt
I have been dealing with Kate Smith for a short while. The good thing that I can say about her is that she is very prompt in responding to my queries. Her replies are straight to the point. The only thing bad I can say about her is that on a good day, she drives me nuts with the fact that she starts her emails with "I hope you are well". Such a phrase is bland and meaningless. I also dislike the verb "hope" as in French we say that hope makes stupid people live.
H.Venchard · 25 November 2022
★★★★★ 5/5
TrustpilotStill in the process of completing the…
Still in the process of completing the purchase of my property, but Ryan Tucker and his team have been excellent and very professional from the start. They always kept me updated on the progress and I never had to chase. A very good customer experience.
Wesley · 28 October 2020
★★★★★ 5/5
TrustpilotSuper service
Prospect have just helped me to sell a property in Reading. The selling process itself was quite straightforward even though we had had considerable difficulties with another agent, culminating with 2 lost sales. Prospect made sure that all buyers were ready to proceed with a purchase prior to viewings, and having secured a sensible price the process to completion was exemplary. Bernadette Martin played a huge role in getting the sale through to completion as smoothly as possible.
Chris · 1 February 2023
★★★★★ 4/5
TrustpilotProspect Estate Agency - Lily Sines
I'm very happy with the service that Lily Sines provides in respect of my rental property. Her communications are timely, clear and friendly. She takes care to answer any query that I raise - I never need to send a reminder to check what is happening. Where appropriate, based on her experience in the business, she makes useful recommendations to guide any decisions that I need to make in respect of the property. She is a thoroughly professional representative for her company and a pleasure to do business with.
TrevorS · 17 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
