Bridgfords Lettings Macclesfield reviews

★★★★★ 1/5

Trustpilot

Worst estate agent service ever

Worst estate agent service ever, if you are someone looking to sell the house, u should definitely stay clear of them. They are always manipulating the potential viewers, coercing viewers, and pushing viewers to mortgage products they are not keen. I had several bad experiences interacting with agents from this place and I am just going to stay away from these aggressive and disrespectful agents. This review is based on my interactions with Bridgfords Chorlton and Altrincham.

Sue · 10 November 2022

★★★★★ 5/5

Google

Thanks to SOPHIE of Bridgfords sales for your incredible role in helping my family securing my apartment,Thanks very much for your help SOPHIE,God bless you.

Stephen · 18 April 2024

★★★★★ 5/5

Google

My husband and I had an excellent experience using bridgfords. Pauline was fanstastic and was always available when we needed her. Would definitely use again if needed, would fully recommend to anyone. John the mortgage advisor was fab aswell. Great value for money. Thanks again.

Alfie · 19 June 2019

★★★★★ 5/5

Trustpilot

Dealt with Lauren / Emma / Nicola at…

Dealt with Lauren / Emma / Nicola at the Leigh branch. Nothing short of superb customer service from beginning to end. Actively contacted me every step of the way by phone and email. Kept me completely appraised of my home buying situation.Absolutely 5 star customer service ladies.

Chris · 23 February 2018

★★★★★ 5/5

Google

My wife and I bought our dream family home via Bridge Pauline Adshead and her colleagues were amazing, very friendly, informative and provided Natalie and I with great guidance.

Lee · 19 January 2024

★★★★★ 1/5

Trustpilot

Do not use this Estate agents!!!

Elaine · 16 January 2026

★★★★★ 5/5

Google

I would definitely recommend Bridgfords for buying and selling a property. Many thanks to the lovely Pauline for her professional ,yet personable service.

J · 18 May 2024

★★★★★ 1/5

Trustpilot

Unhelpful, unfair and unethical

Unhelpful, unfair and unethical. Genuinely the worst letting experience and service I have ever received. I would avoid at all cost going forward. Numerous serve issues when starting my tenancy, meant I couldn't move into the property. This was meet by no acknowledgment from there side and no help to fix it.

Adam · 8 July 2024

★★★★★ 5/5

Trustpilot

Bridgfords Wilmslow Lettings…

Bridgfords Wilmslow Lettings have recently rented one of my houses out. This was done on the first viewing and the tenant moved in within two weeks. Great service thank you Daniel and Claire. Will look forward to doing business with in future.

Tom · 4 July 2020

★★★★★ 5/5

Google

A wonderful team with high level of work ethics. My property took a long time to sell, they never gave up and were too happy to carry on working effectively. All I can say thank you!!3

Katy · 23 July 2023

★★★★★ 1/5

Trustpilot

One star is being generous.

One star is being generous.Listen folks, this company is crooked, yet they still manage to stay within the law I was looking to rent a property. Saw a nice place and decided to act fast. Never heard of Bridgfords so no reason to suspect any hanky panky.Filled in the application which was emailed via docusign by a very friendly helpful lady (or so I thought.. Sent straight back and waited for reply.Saw no reason to read the small print.Immediately sent another set of documents "Keysafe" which actually said you should let them know of any adverse credit. (we had a default from some time ago) so we ticked the box and paid the £219 holding deposit.Long and short of it, they came back and said the rental could not go ahead and they would be keeping the holding deposit because we had not disclosed adverse credit before signing docusign, not "Keysafe".Beware folks, they make their money by taking deposits and not making it clear at what stage of the process you must declare your status.Do not deal with these people , personally, I should have read the reviews on here first, if you are reading this then it is likely you made the same mistake as me and never read the reviews . Spread the word, these people are bandits.

Steve · 28 April 2022

★★★★★ 1/5

Trustpilot

Scam company. Will charge you for fake cleans...

Moved into a property which was uninhabitable it was so unclean. Told by the staff member we could wait for bridgfords to organise someone or pay for it ourselves. At the end of the tenancy we cleaned the property top to bottom and were charged £150 for the oven cleaning. Turns out the cleaning company is ran and owned by a manger at Bridgfords and they didn't even do the clean. We have spoken to the new tenants and they have told us they also had to pay for the oven cleaning. Scam company and a fraudulent cleaning company all in one. Avoid at all costs. Trading standards have been informed.

Sam · 21 April 2022

★★★★★ 5/5

Trustpilot

We were blown away with the expertise…

We were blown away with the expertise and professionalism Sue and the staff from Bridgfords provided on the sale of my late father's home.The difference between them and our previous agent has been remarkable!We also appreciated the sensitivity shown to us during the sales process, this was a difficult time for us selling our Dad's home, and the care provided didn't go unnoticed.I will be referring anyone I know to them as they do a fantastic job!

Diane · 17 August 2022

★★★★★ 1/5

Trustpilot

Bridgfords destroyed my wall and are…

Bridgfords destroyed my wall and are refusing to take any accountability.

Connor · 19 November 2025

★★★★★ 1/5

Trustpilot

Fees when taking the house off the market

I put my house on the market with Bridgefords six weeks ago and in that time period we have only had four viewings and we've had to chase Bridgefords for feedback. They are very poor at responding to emails and phone messages. I've noticed that a number of other houses in the area have come up for sale and sold in that time period. Mainly by one local estate agent. We've decided to swap to this estate agent and take our house off the market with Bridgefords. When I've tried to do this, it's taken me two days of emailing and ringing to get a response! Then when I finally did I was told that if I take my house off the market with Bridgefords and go to another estate agents we will be liable to pay Bridgefords fees even if the other estate agents sell the house!! None of this mentioned when we put the house up for sale with them!They also said when I entered into a contract with them this was for a minimum of 26 week's. I know this was definitely not mentioned as I've been unsure about selling and the estate agent advised me to put the house up for sale for a month and if I change my mind to just take it off the market.I wondered if anyone else has experienced this?

Consumer · 31 March 2022

★★★★★ 1/5

Trustpilot

Bridgfords letting Newcastle under Lyme ..don’t use

Shocking experience with a house we rent out as landlords, bridgfords we’re “managing” the rental yet somehow the tenant has trashed the house and the way it’s been redocorated looks like a 4 year old did it. Contact with the office is extremely frustrating as they do not seem to know what’s going on. Seems they just take the money and have no pride in their service.

Martin · 16 July 2023

★★★★★ 1/5

Trustpilot

Worst experience ever with a letting agency!

TL/DR;So far if I could give zero stars I would give them but I will give 1 instead because some of the people working there are honestly nice. However,.... My self and my partner we started renting a house run by Bridgfords Letting Agents since last Monday 14/02/22. First, the images shown in the advert with what we actually got are two different stories, we also did our viewing online (due to working schedules restrictions) and apparently it was a MASSIVE MISTAKE because we obviously got scammed.When we moved in the house was in a state of filthy mess, the previous tenants didn't clean, the house has pilled up years of filth, dust, dirt. The otherwise advertised as ''new'' carpets had stamps and spots all over and I am waiting to see if there are also carpet beetles after finding one yesterday.We had a week to report things against the agency's inventory, which we did. Of course we reported the mess and filthiness and we were PROMISED some actions to be taken until yesterday, and in our last phone call with them they said that they are still working on our cases but it is stack between the previous tenants, landlord and a third party (which I am guessing is the deposit scheme). What we are asking is for someone to deep clean the house and get rid of the years of filth and what we get in response is that the landlord is awaiting to take the deposit back from the previous tenants to fix it? What kind of logic is this? Why are we put in the same basket with the old tenants?Time to mention that the house is also a junkyard, old forgotten devices mounted on walls, archaic light shades and a set of curtains that are reeking and are the dirtiest piece of cloth I have seen in my life.There are wires exposed, the part furnished devices I don't know when they have passed last their safety test. So the situation I am describing is this and we are asked in good willing and hope to wait for a response and not start cleaning imediately? Of course we started cleaning, because this is bordeline health and safety case, we bring with us our new furniture and we don't want to land in a house that is dirty.So I am asking, what would the agency have achieved with us waiting?Because obviously our requested has been thrown in the bin.Who tells me that we are not doing the job the agency should have done, and now they use our photographyic evidence to strip the deposit from the previous tenants?Because their photographic inventory report was lacking big time. So either they were covering the real problems so they arise later and blame them on us or the person who did the inventory is stupid.In any case, whatever they do favours the landlord, everything they do is to keep THEM safe, because their fee comes from THEM, not from two humble invidividuals who rent a property from the agency.But the hard truth, dear agency, is that YOU are the mediator and customer satisfaction comes from two different parties. You have failed to play this game when you chose one over the other. And no matter how hard I tried to keep myself from writing a review, it's been a week that I am stressing for something I shouldn't, and because I want this review to be out there for you to see that some things are serious.I am sure some people who are dealing with our case tried their best but if they were me you would have done the same and making this public.Can I ask in which redress scheme this agency belongs to so I can make an official complain to them as well?

Vini · 22 March 2022

★★★★★ 5/5

Google

Pauline provided an excellent service for the purchase of our property. It was easy to contact Pauline, and any information we required was provided quickly. I would be happy to recommend!

Susan · 21 October 2023

★★★★★ 1/5

Trustpilot

AWFULL

ok... there is a house for sale with Bridgefords Ashton under Lyne. i called numerous times, no one answers the phone only an option to leave a voice mail, i left it... no one returned my call. so.. i called in the shop 5 times left my details. viewings on house so many will let me know if any 2nd viewings..perfect!. they called me i missed the call they didnt leave a voicemail, i called them back 4 times left a voicemail. no one ever called me back. Awfull unprofessional and I know how much they charge as I am also selling a house and wouldnt engage them, AND..i wouldn't recommend you engage them. they themselves admit "they havnt enough staff". avoid this company. i recommend purple bricks

Pamela · 23 February 2022

★★★★★ 1/5

Trustpilot

WORST AGENTS

We have listed our property with Bridgeford Hazel Grove branch and it has been a NIGHTMARE! The behaviour of the staff is highly unprofessional and communication is non existent. We got calls to book time in for viewings due to which we would have to either take full or partial days off from work just to be told , when we inquired 5 minutes prior to the booking , that there is nothing in in the system. This has happened 3 times. On the two occasions that there viewings the agents would show up after the viewing time and once viewers had arrived which is just disrespectful and unprofessional. I wish we had read reviews before using them and would never go back to using these people. Stay away from using bridgeford. No matter how lucrative their offers may seem, it’s too good to be true.

Srivali · 18 February 2022

★★★★★ 1/5

Google

Very poor communication. We have had two viewings so far. The first was provisional and without any confirmation they just turned up on the day. The second viewing was booked in and confirmed and no one turned up on the day. No communication to say they had cancelled. Nothing at all. Please get your act together.

Jimmy · 18 June 2020

★★★★★ 1/5

Trustpilot

Avoid like your life depends on it

Great experience viewing and securing the property. As soon as I signed, the problems started.

Pamela · 3 October 2025

★★★★★ 1/5

Trustpilot

This letting agency is a disgrace.

This letting agency is a disgrace.We rented a property and upon moving in the property had clearly not been professionally cleaned as it stated, it was uninhabitable and absolutely disgusting. We had to pay £180 for someone to come out to professionally clean all the carpets, sofa and oven as they were unusable because of how filthy they were. The bed frame was smashed to bits and completely unusable, the mattress so yellow and smelled so bad we had to throw it outside. The check in inventory said everything was in 'good condition' which it was clearly not! On advise from a staff member we wrote notes on every page of our check in inventory about the details when we moved in.Upon moving out of this property they are now trying to charge £150 worth for 'cleaning' when we left the property in an improved state than when we moved in.Communication has been extremely poor and I am highly disappointed with this company, disgusting service and I will be taking them to court over the return of our deposit as it has been two months since we moved out. Do not rent from this letting agent!

Sophie · 27 January 2022

★★★★★ 1/5

Trustpilot

Caused damage to my property.. crooks. AVOID

Please read the negative reviews and DO NOT use this estate agents. Since starting the sale process of my property with bridgfords there has been little to no communication until the last 2 weeks when I made a complaint. They erected a sign outside my home, attaching it to the brickwork without my knowledge or permission. The sign was not properly fixed to my home and it fell onto my car causing damage. Bridgfords call this a ‘natural disaster’ completely shirking any responsibility. If moving house wasn’t stressful enough I now have to submit an application to small claims court against them to recover the costs of my damaged car. There’s good reason for the volume of negative reviews for this company and I wish I had done more research before choosing bridgfords. Avoid at all costs & find a reliable and cheaper estate agent. I recommend strike, they’re the cheapest and best to deal with.

Adele · 26 January 2022