Trusted Agent profile · Lytham St. Annes
★★★★★
845 reviews across 3 platforms
Shepherd Road, St. Annes, Lytham St. Annes, FY8 3JB
Part of Morris Homes Ltd, see every office.
Morris Homes Ltd's office in Lytham St. Annes, at Shepherd Road, is rated 4.1 out of 5 across 845 reviews on three platforms, including 2 Google reviews rated 4.5.
Every review we hold for the Lytham St. Annes office, from every platform, shown as written. First names only.
1/5
TrustpilotUnfinished estate
Unfinished estate. Arrogant company just ignores it. Google maps Poppyfield Road Northampton and see for yourself. Estate members have been asking for years for the basic provision of a surfaced road but this is too much to ask Morris homes. Unacceptable.
5/5
TrustpilotI visited Morris homes
I visited Morris homes, Wintringham, St Neots to look for our first home. We didn't have an appointment, however, Angela the sales advisor was so welcoming and helpful. We will certainly look to buy a Morris home once we have enough deposit saved as the development looked really great and the homes have a lot of character for new build homes.
1/5
TrustpilotMorris Homes - opt out of service charges when buying freehold
Morris Homes - one person has bought the freehold and also managed to get out of paying SERVICE CHARGES - over £200 a year which increases, so there is one solicitor out there that knows where there is a loophole, but how do we find them? The person will not tell us how they did it - probably part of the deal - so I advise everyone to tell solicitors this has been legally done and how do we all do the same?
1/5
TrustpilotIf I could give this company zero stars…
If I could give this company zero stars I would. 1 star is definitely 1 too many. Please don't make the mistake I made in thinking this is a reputable company to deal with because they certainly are not. Their customer service is appalling. They will tell you anything to get you to sign up for one of their houses, if your sale takes a little bit longer than expected you are hounded by the sales person. Then god forbid your sale falls through as mine has they will avoid you then at all costs. All I want is my £500 back, which I was told on the day I would get back if there were any problems. I have been avoided, lied to and recently completely ignored. I suggest if you do feel the need to have to deal with this company you do so with wide open eyes because they are not all they make out to be. On the whole a bunch of complete liars.
1/5
TrustpilotVery disappointed with Morris homes
Very disappointed with Morris homes, I thought they were different from the other developers but I was wrong.We have had issues after issues since we moved into our new built. The most recent issue is to so with a product they used in our built which was not strong enough therefore has caused water ingress into our bathroom. Despite asking them to put it right, they have refused stating that it was not reported within 2 yrs.how can one predict progressed effect in an area of the house that is not visible, this is in the loft in the insulation area.
1/5
TrustpilotRubbish company discriminate
Im in a wheelchair and a veteran lived here for 4 years in that time my hot water tank has leaked through my roof in the kitchen twice i have 3 kids and no one willing to help since it is obviously poor workmanship and faulty products installed they cant say they arent faulty since after living here a year i had a letter of heatco about a recall on it and to replace sealing rings dont buy through morris homes the only advice they gave me was to spend my own money rectifying there rushed build
5/5
TrustpilotWe had a great experience looking round…
We had a great experience looking round some of the houses that could be an option for us and Geeta, our salves advisor was brilliant, really helpful and knowledgeable! She made us feel extremely comfortable and gave us all the information we needed and would highly recommend her to anyone looking to buy their next home.
1/5
TrustpilotNever buy freehold - unable to sell property!
I purchased my Morris home as new as had to option to buy freehold so I did. I have now come to sell the property and cannot sell due to restrictions on the land registry. There are 7 other parties on the land that I am suppose to own!!! I have been unable to sell my property and this has been going on for almost two years now!!! So whether you buy free hold or lease you are unable to sell your property on!! I am taking them to court and hopefully others will too
1/5
TrustpilotUnethical builder
Unethical builder, will sell your freehold without you knowing, giving you no option to buy it yourself. They specialise in leasehold sales, so you never truly own the home, you rent for tenure at the property. Expect a minimum payment of £250 a year to the freeholder (yet the freeholder has no responsibility for the property, it's just s money making scam). They advise you can buy the freehold after 2 years, but this is bull as they sell it on and don't contact you to give you the option. Furthermore, they also "Fleecehold" the area/estate, you pay a service charge for repairs and upkeep of the estate, minimum £150 a year out of your pocket. So not only do you spend £150k+ got the property and pay for a mortgage, insurance etc.. you also pay these fees mentioned above, they tend to avoid mentioning this explicitly too.
2/5
Trustpilot"Online reviews are just a guide"
People say online reviews are just a guide. Well this review is here to confirm this is a load of trash. Morris are shocking. Don't get me wrong. The style of the house is nice. But that's as far as it goes. "Can you rate us good and our after care!" Urm.. no. get lost geeza. Signing my 3 week hand over document as satisfactory then pissing off is not on. Same goes for the after care. I have a warped front door. They signed it off as complete and didn't even turn up. Drive way is trashed. House looses so much heat. The shower wasn't even sealed. The site manager disapeared half way through my demo and never heard from him again. Not even going to mention the pre sale disorganization. Oh and the iron railings they decided to erect with no notice. On my land! So... to summarise and put it blunt. They dog. ****
5/5
TrustpilotExcellent service from Aimee @ the…
Excellent service from Aimee @ the beacons in Houlton. She was very professional & knowledgable and not afraid to as any questions to get us the answer. She was prompt in answering question and available over the weekends Very happy with the service
5/5
TrustpilotEverything went very smoothly all the…
Everything went very smoothly all the staff that I have had to deal have been polite and friendly and dealt with any questions quickly and efficiently.
5/5
TrustpilotBig thanks to Jess and Lynne 😊
We had a great experience of buying our first house in Upton Northampton. Jess and Lynne and all site managers were very helpful,professional and kind. From first viewing till getting keys everything was super fast and professional. Thank you 🤍 We made a great choice !
1/5
Trustpilot100% avoid!
Absolutely awful customer service once you buy the house. Lots of problems including bad drainage that means the whole house smells. Massive pass the blame attitude and complete disinterest in fixing problems. That’s if you can actually get them to admit to there being a problem or something being their fault in the first place. Dealt with multiple incredibly rude site managers and unhelpful after care staff. Avoid Morris Homes at all cost, it’s just not worth it!
5/5
TrustpilotSt Michaels Park
I popped into St Michaels Park without an appointment. I met with Jeannette, who was extremely helpful, went through all the available homes in my budget. I’m not in a position to purchase yet, but will definitely be back to buy my first home
1/5
Trustpilotstop wasting tress on useless junk mail
My wife and I just received a letter each from Morris Homes, for overpriced two bedroom flats.Apparently, they are 'the perfect choice for young families and first time buyers'.We are both in our 50's and have two daughters - one in sixth form and one at university - nothing like the target audience.I never imagined how bad they actually are, having read the rest of the reviews here.Please, stop wasting trees on useless junk mail - we never signed up to your mailing list, and it seems that where ever you bought your data from is as dishonest as it seems you guys are from the other reviews here!
3/5
TrustpilotI appreciate new houses have snagging…
I appreciate new houses have snagging lists and it’s great that these get rectified. However, it’s concern concerning when a plumber fits a shower control upside down because he’s messed the rest up and it’s the only way he can fit it on! More concerning that someone must sign work off before you sell these houses.Still waiting on 2 big jobs but now it’s been handed to customer services to deal it feels nothing is happening.
5/5
TrustpilotExtremely impressed with the quality…
Extremely impressed with the quality and space in the houses and Lizette was very helpful
5/5
TrustpilotPhil & Lizette ( Morris Homes Sales…
Phil & Lizette ( Morris Homes Sales staff ) were exceptional with the service they provided both pre and post purchase of our new Morris Home.Nothing was ever too much trouble and we felt fully supported throughout the entire house purchase process !
2/5
TrustpilotMonkeys, morons, Morris
As with many others, currently battling the complete shambles they call Customer Service. Sadly, if anything at all needs repairing, even if it is vital to your living in the house, then you’ll need to fight from start to finish. They don’t answer phones, they don’t respond to answerphone messages, they don’t reply to emails.Most frustrating of all is that they don’t actually understand a complaint even when it is clearly articulated. They simply do not listen. They’re so overwhelmed by problems that they struggle to actively record them, so when you chase them again they have no idea what you are talking about and you have to start again.When you formally complain they can’t address your points and they have no record at all of all the emails you sent and the calls you made.It’s like dealing with a zoo full of monkeys. They excel at uselessness. Even the Director gets told rubbish by them, so he’s completely in the dark.I suggest that if you find yourself in the same position you go to NHBC - exactly what I’m now doing. I’ve spent months speaking to morons at Morris and enough is enough.
1/5
TrustpilotSo got a call from a friend on our…
So got a call from a friend on our morris homes development this morning, they had a fire that started at the main fuse box (MCB) asked for help from Morris sales office on site after the fire brigade had left. No help what so ever. emergency 24/7 line for Morris apparently doesn't work at weekends. sales rep/customer service in office totlay unhelpfull and could say that one of the managers is on holiday.More importantly the MCB has been fitted in a downstairs toilet directly under the main bathroom. the supply falied to trip and cut supply to house, supply had to be isolated at meter to cut supply.Now 5 hours after incident and no contact from Morris homes. totally disgusting service. All customer rep is interested in is getting rid of our friend and covering Morris homes. will be getting an independent survey on electrics done for my own piece of mind and would recomend all Morris home owners do the same.
5/5
TrustpilotHannah was very knowledgeable and made…
Hannah was very knowledgeable and made us feel very welcome. Thank you
5/5
TrustpilotShelbourne Estates Houghton Grange
We are currently looking for a new build property in Huntingdon and have visited the Shelbourne estates office. Whilst currently there isn’t a show home to view, I have found Rob to be an extremely helpful and knowledgeable sales advisor. He has been very responsive and able to provide detailed answers to our questions. So far, Rob, has provided a very pleasant and positive experience.
5/5
TrustpilotGreenlakes Rise
We have moved into our new home at Greenlakes rise and we couldn't be happier , lovely home in a great area. From purchase to completion customer service has been excellent and as with any new home there have been a few snags however these are being dealt with quickly and to a high standard. The site manager Steve has kept us updated on progress weekly and made sure we are happy with works completed.
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