Trusted Agent profile
★★★★★
829 reviews across 3 platforms
Shepherd Road, St. Annes, Lytham St. Annes FY8 3JB
Morris Homes Ltd's Lytham St. Annes office at Shepherd Road is rated 4.1 out of 5 across 829 reviews on three platforms, including 2 Google reviews rated 4.5. The 8 Facebook and 819 Trustpilot counts are for the whole business. Checked 9 October 2026.
Every review we hold for the Lytham St. Annes office, from every platform, shown as written. First names only.
5/5
TrustpilotRob at Shelbourne Hunsbury Grange was…
Rob at Shelbourne Hunsbury Grange was exceptional, showed us the plots with real enthusiasm (something other builders lacked) took time to get to know me and my partner. We will be returning shortly for our second viewing which we are excited for😁
5/5
TrustpilotChris is one of the best sales people…
Chris is one of the best sales people around. He go out his way to be explain and be very helpful. Very high recommended 👌
5/5
TrustpilotAnn at Alconbury weald was excellent…
Ann at Alconbury weald was excellent helping us choose tiles carpets etc for our recently reserved new home and kept us smiling and fed with biscuits and tea 5 stars thanks Ann it was a pleasure rather than a chore
5/5
TrustpilotGREAT CUSTOMER SERVICE-BARTLE MEADOWS
Had to speak to Shaun (site manager ) and Matt (assistant site manager) regarding some issues...Dave was there at the time.
5/5
TrustpilotARDEN PARK
I called into Sherbourne estates at Arden Park and I must say that the representative Tracey was extremely helpful, knowledgeable and professional, she answered all my questions and provided me with a comprehensive information pack.
5/5
TrustpilotReally happy with the service from Rob…
Really happy with the service from Rob at Shelbourne Estates, Hans Park Grange. I had originally arranged to view just one property, but when he realised the garden wasn’t quite right for me, he was more than happy to show me another house as well. He was very understanding, polite and professional, and clearly knew what he was doing. I really appreciated his help and would definitely recommend him.
5/5
TrustpilotSafe Hands
Hannah has been a great help from a friendly welcome on our first visit to spending time with us helping us with our choices and patiently explaining things to us. We’re in safe hands!
1/5
TrustpilotWe recently purchased a new property on…
We recently purchased a new property on the grange estate - was very excited as we had an older property before and looking forward to having all new. The service before completion cannot fault Morris Homes. Very helpful until we exchanged contracts - the 1st couple of months the property was great, then the issues started, which we expected being a new build. What we wasnt expecting was the lack of customer care from Morris. We are nearly 18 months in and still refusing to sign happy with the purchase. So far our bi fold doors have been attended to 7 times and adjusted as they keep sticking with us having to use our annual leave and wait in all day (issue not been resolved 18 months in). We have also had 6 visits for ticking pipes all through the house, had my ceiling ripped out patched 3 times with plasters and painter and cleaners coming ever other day. Again this issue hasnt been resolved and are still ticking with no luck from Morris of having it sorted. I have had two new front doors as they wouldnt lock and sit right (this is one issue now resolved). The area manager doesnt respond to any emails and seems to ignore us even though he was supposed to be dealing with the issues. The site manager we have never seen so all in all the after care is awful but the house is lovely if issues have been sorted.
5/5
TrustpilotAmazing service at Bartle Meadows
Paula and Jo at Bartle Meadows have been incredible throughout the whole home buying process. From our initial interest, throughout the sale and post completion. We have been in the house almost a month now and the site manager Matt has also been fantastic with us. We are now with customer care team and they have been super quick with responses and always happy to help. No job or query has been too small, all the staff have been brilliant! All round positive experience with Morris homes and would happily recommend them if you're looking for a new home.
5/5
TrustpilotChris from Arden Park was a star!
Chris from Arden Park was a star. We have reserved a home with him today and he was so friendly and knowledgeable. We knew that we would be in safe hands!
5/5
TrustpilotThe staff were very friendly and…
The staff were very friendly and welcoming, especially Jess, who was exceptionally helpful and pleasant throughout. The entire process of reserving my dream home was smooth and straightforward. Many thanks to Jessica Williams 😊
5/5
TrustpilotExceptional Service from Hannah at Prince's Meadow
We cannot thank Hannah enough for her outstanding support and guidance throughout the process of purchasing our dream home at the Prince's Meadow development. From the very start, she went above and beyond to ensure everything ran smoothly and answered all our questions with patience and expertise.Her professionalism, warmth, and dedication made what could have been a stressful experience an absolute pleasure. Hannah truly cares about her customers, and her attention to detail and willingness to go the extra mile did not go unnoticed.If you're considering buying a new home, we highly recommend working with Hannah. She's a credit to Morris Homes and has made this a memorable experience for all the right reasons. Thank you, Hannah, for making our dream home a reality!
5/5
TrustpilotI visited Tracey today
I visited Tracey today, at Arden Park, to help me go through what options are available, for my parents, to move. Tracey was so helpful and provided so much information.
5/5
TrustpilotBuying a new build house
I never in a million years thought I would buy a new build house, I was struggling to find a property to purchase and was talked into looking at new builds. I walked into the Morris homes showroom and met Megan her knowledge was second to none she was incredible, Megan managed to answer every question I had in an instant! I agreed to buy a Morris Home and Megan was there every step of the way any question (and I had many) was answered immediately. I would recommend Morris homes to anyone but also anyone with any doubts about a new build speak to Megan!
5/5
TrustpilotStress Relief!
I was looking for a new home for myself and my children, a stressful time! I wasn't relishing the idea of meeting salespeople at all! I had no need to worry! Jess at Hunsbury Grange has been patient and knowledgeable! Communication is quick and easy. She has never been pushy or tried to coerce me into decisions. She has kept a close eye on all the legal drudgery that a chain brings with it. It has been a pleasure to deal with this company so far. Thanks Jess!
5/5
TrustpilotWe visited the Morris homes Pavillion…
We visited the Morris homes Pavillion site in Formby, Merseyside today. Met Margie the sales lady who is very friendly and professional. Gave us lots of information about the site and as we have got a buyer for our house we will be able to put a deposit down on one of their homes later this week. Everything in their homes are very good quality and specifications are of a high standard. Margie is there to offer support all the way on a purchase and we wound highly recommend her. We are on a tight budget and she is very helpful in ensuring we meet our expectations financially. She is certainly a great asset to Morris homes. Also thanks to Ann who we met last week at the site. Thank you both and see you later next week when we return with our deposit. Peter and Tina
5/5
TrustpilotBeyond expectations...
Beyond expectations...We have had the pleasure of buying and living in a Shelbourne Estate's home now as have completed. The sales team, Jess & Lynne at Hunsbury Grange are simply phenomenal. No task is too small and every bit as friendly as you'd hope. The options and finish is beyond our expectations and we are so glad to have had this experience. Working in the industry this is not normal for a new build buying experience and the finish of the homes is equally impressive. Way more than we expected.Thank you Jess & Lynne!!
5/5
TrustpilotGreat experience reserving our new home at Shelbourne Estate
We reserved a house at the Shelbourne Estate development in Fulbourn, and we couldn't be happier with the experience, thanks to Kim, our sales advisor. From start to finish, Kim made the entire process smooth, effective, and genuinely pleasant. She helped us to choose a plot that meets our needs and provided expert advice on all the options and extras to make sure our new home is just right for us. Kim went above and beyond, even staying late on a Sunday evening to assist us with the process. We’re excited to move into our new home soon!
4/5
TrustpilotBartle Meadow - amazing aftercare
Buying the house was a great experience with Julie and the team in the office. They helped us through the process and kept us informed along the way. The house itself is a lovely design and overall we’re very happy, however, some of the cosmetic workmanship wasn’t up to standard. Brush strokes in the paint, dust in the paint, rough wood not sanded etc. The aftercare has been amazing! Matt the site manager has made himself available, listened to our issues and got them sorted incredibly quickly. He’s an asset to the site!
5/5
TrustpilotBrilliant Service From AfterCare team
My wife and I recently had to go through our legal documents and other issues relating to snagging.We have had to raise various issues via the ladies in the Aftercare team, who have been nothing short of BRILLIANT.We have to mention first and foremost, Feliciti who has been outstanding, and not leaving out Emma and Kate, who have been assisting Feliciti in her absence.It is so refreshing when you receive such HIGH customer satisfaction from these ladies who work under a lot of stress, as most calls we assume are of negative nature.But we want to buck the trend and explain how brilliant they have been, and fully deserve all the praise they get.As customers, we are very quick off the mark to make complaints, but rarely go out of our way to compliment people when they do a brilliant job.We realise that we have mentioned Morris Homes a number of time, but for us, we will carry on praising them as they ALL do a wonderful job with very little praise.In addition, our gratitude extends to Shad M (we are not allowed to disclosure full names) in the legal department, who swiftly contacted our solicitors regarding a major issue in respect to the title deeds.His swift action on Friday the 8th of November, may have saved us a lot of legal issues,stress,inconvenience and future delays as well as cost.You went out of your way the very minute our concerns were raised, what a fantastic customer service. Thank you again Feliciti, Shad, Emma and Kate for ALL your hard work and customer experience.
5/5
TrustpilotWow!
Wow! I went in to ask a load of a questions and 'Jules' could not have been more helpful. The time she gave me was amazing, and she certainly knows her stuff. Thank you Jules - I learnt so much!
5/5
TrustpilotSt Mary’s Park Development
We recently reserved at property on the St Mary’s Park development, and our experience so far has been fantastic. We are always warmly welcomed by Carol, who is incredibly friendly, professional, and knowledgeable about all the properties available, including all the added extras that come with the property. The show homes were of great quality, and we appreciated being able to explore them at our own pace without feeling pressured. Carol made sure to answer all our questions and offered to keep us informed of any updates. We are yet to meet Vic but she too has been very helpful over the phone. We highly recommend this development to anyone looking for a new home!
5/5
TrustpilotWe had a wonderful experience buying our first home - Station Grange, Coventry
We had a wonderful experience buying our first home with Morris Homes, and a big part of that was thanks to Jess from Station Grange, Coventry.
5/5
TrustpilotPrinces Meadows Kirkham
Princes Meadows Kirkham. We were greeted by the lovely Hannah who was warm, friendly & understanding & she made us feel totally welcome. We turned up really stressed out because we didn't know what we wanted but her expertise, knowledge & great listening skills really helped to guide us into the right property for us, we never felt pressured & she was always reassuring that we could ask any questions & re visit the site whenever we needed to. It was a fantastic all round experience. Keep doing what you do Hannah, thank you so much! You were brilliant x
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Morris Homes Ltd's Lytham St. Annes office has 829 reviews across three platforms: 2 on Google, 8 on Facebook (across the whole business), 819 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Morris Homes Ltd is rated 4.1 out of 5 across all 829 reviews, and 4.5 out of 5 on Google from 2 reviews, checked 9 October 2026.
Morris Homes Ltd, Shepherd Road, St. Annes, Lytham St. Annes FY8 3JB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
