Trusted Agent profile · Lytham St. Annes
★★★★★
846 reviews across 3 platforms
Shepherd Road, St. Annes, Lytham St. Annes, FY8 3JB
Part of Morris Homes Ltd, see every office.
Morris Homes Ltd's office in Lytham St. Annes, at Shepherd Road, is rated 4.1 out of 5 across 846 reviews on three platforms, including 2 Google reviews rated 4.5.
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Every review we hold for the Lytham St. Annes office, from every platform, shown as written. First names only.
1/5
TrustpilotSt Georges Fields Northampton, roads still not completed
We moved into a new Morris Homes St Georges Fields Northampton home nine years ago. Overall, the house is satisfactory.However, we noted that the roads "will be completed after the last house completion" on the sales pack. We expected that to happen in reasonable time. But Morris continue to drag their heels with roads and pavements remaining in an appalling condition in some areas, years after the last house was finished.
5/5
TrustpilotFriendly Sales Advisor
The sales advisor Carol from St. Mary's Park, Preston was very friendly and knowledgeable, a credit to Morris Homes. Thank you.
5/5
TrustpilotImpressed from start to finish
Easy, user friendly experience from start to finish. A couple of small snags after completion but they were sorted really quickly. Very pleased.Special mention to Tony (Site Manager) and Lisa (Sales) who have both been brilliant at all times.Highly recommended.
5/5
TrustpilotThank you Jess
Looking to relocate to Upton and popped in to view the two show homes at Shelborne Estates. Jess could not have been more helpful and insightful to the beautiful homes she showed me around. Thank you Jess for your time and help.
5/5
TrustpilotThe Willows
Geeta at Morris Homes The Willows Kineton was very welcoming and super informative on the property I was interested in.
5/5
TrustpilotExcellent service
We called by Prince's Meadows Kirkham without an appointment. We were made to feel very welcome by Hannah. She could not have been any more welcoming, knowledgeable and enthusiastic. We were able to view a number of properties with Hannah fully explaining all of the features and options, she also gave a full insight into the phased stages. She also shared her knowledge of the local area and amenities which we really appreciated.
5/5
TrustpilotThe insulation system is mind blowing
The insulation system is mind blowing, even with the cold weather I barely turned on my heater. I love it so much because I am saving money on energy. The customer service has been amazing as well, if there is any issues which of course is common with new built I got almost immediate response to resolve it. At Hunsbury Grange 😎😊
5/5
TrustpilotBrilliant sales rep.
We did two visits to the new homes in Kineton, Warwickshire. On both occasions the sales reps were helpful, but on the second visit we met Geeta who was really helpful and very professional. She explained everything we needed to know and answered our questions honestly and fully. We decided not to buy in the end, but that was not to do with either sales rep or the house, rather our personal circumstances. A very positive experience, thank you.
5/5
TrustpilotGreat Host; Geeta
Geeta was an excellent host with Morris Homes taking the time to answer all my questions and involving the site manager to answer the ones she couldn’t. Thank you.
5/5
TrustpilotWvisit to princess meadows visited Morris homes yesterday and…
We visited Morris homes yesterday and received a warm welcome. Princess Meadows is a lovely development with beautiful homes.We both found Hannah to be knowledgeable, informative and most of all friendly and helpful.Hopefully we will buy one of these homes.
1/5
TrustpilotI hope I can rank it with no star
I hope I can rank it with no star. The sales representative is rational. But, The sales manager is awful. We signed the reservation form for completion on or before while the nightmare started when 24 hour before we have to decide exchange of contract. No one from the company would try to explain what was happening. When the time we asked why, the sales manager respond like you should ask clearly before you decide to exchange of contract. We were blamed for not calling the general hotline while we have call with the site. And we were told to wait until the representative come back as she was just a covering. Don’t believe I was blamed for listening to a Morris rep by Morris Sales manager. A company rep answer call through company phone during business hour is not liable for what she told me. How funny this sales manager reply. Whenever we asked a question, she just blamed we didn’t try our best to get an answer. Or she just said everything is on the company website (find it yourself. She can’t even find it out 🙂🙃🙂🙃🙂🙃). The worst sales manager we have met. They now need further delay. And generously offer us with limited access to our driveway to fulfill the on time delivery. I would hope we have never signed any paper or did any payment to Morris. The sales rep we dealt with was sent to somewhere else. 💢💢💢💢And this sales manager claimed she got the support from the directors. If this is the case, shame on Morris working culture. They treated customer like 💩 even if you have just paid reservation fee (no need to wait until exchange of contract nor completion). All are just lies (no intention to fulfill anything written on the reservation form. …. ) and you will feel being dumped very soon. 💢💢💢💢Oh yes. The house is built and never told there might be possibilities on delay for the whole summer time before we paid for reservation. We were told we must we able to have it for Christmas party. And now, won’t be able to complete by next spring if we are not signing a disclaimer. ❌❌❌❌❌❌❌Think before you buy ❌❌❌❌❌❌❌Loss faithLoss trust❌❌❌❌❌❌❌
1/5
TrustpilotDisgraceful Developer EVER
Was told to have completion by end of this year when we paid deposit and signed initial paper. We were told by our solicitor that there was a "delay" to Jan 2024 by the date we have to exchange contract in September 2023. And, now, there is a no date on completion... a further delay is needed........Most important is, it is a built plot. We were told, for three months before we paid deposit, it will be completed by end of this year since summer. Have no respect from Morris. They just want the deposit.And they could manipulate buyer.Hope never sign the paper / paid the deposit. The third houses we bought in UK.The most disgraceful developer.
5/5
TrustpilotWe had excellent experience with Morris…
We had excellent experience with Morris Homes at Broadacre. Thank you Lizette for your kindness, great help, highly professional advices and pleasent experience every time we spoke or met. Also, Rob the site manager and Jevon his deputy are brilliant, very helpful and taking excellent care about customers.
5/5
TrustpilotLovely homes at The Willows in Kineton
Stopped in to look at a few houses at The Willows in Kineton. The build quality seemed really good and the small estate is lovely surrounded by nature and great views on the edge of a nice village. We met with Geeta who was super helpful. She took the time to understand what we were after to provide us with options without trying to influence us - really upfront and informative but never pushy! Though none of the remaining properties fit our requirements we left with a very positive impression of Morris homes and of Geeta and would definitely work with either in the future if the opportunity came up.
1/5
TrustpilotWhen is the road going to be completed?
Having bought a property on the Oakwood View Middlewich site, after nearly a decade we still await the top road surface to be applied. Reading on here this looks to be a general problem with Morris Homes finishing estates. They just move on to build a new estate and leave the old ones unfinished.There does not seem to be a process to hold them accountable to finish estates. If they tell you there is a service charge applicable for comunal green areas just cut and run. Nightmare company. Buyers beware.
1/5
TrustpilotAppalling after sales customer service
The sales staff and site manager were all absolutely exceptional. The problem started with all the rain there has been since we moved in. Our garden and driveway get waterlogged and the garden is a quagmire! After a wait of more than five weeks I finally had this response from their customer care team - “Whilst I appreciate towards the patio the turf has areas of mud patches, however I must note with all newly laid turfs require a period of limited foot traffic whilst turf is established.” So, they will say anything to justify avoiding any expenditure to resolve issues. If we had suspected there could be this issue, along with the failure to address them then I can honestly say that we would never have bought the house and bitterly regret having done so
5/5
TrustpilotArkall Farm Highly recommend Tracey Sales…
Highly recommend Tracey Sales negotiator who was extremely professional helpful and knowledgeable during the process of purchasing home. Smooth process from start to completion
5/5
TrustpilotThe best help and assistance always buying our house
We are going through the purchase of a Morris home in Kineton Warwickshire, The process has been smooth and everything has been made very clear by the amazing Geeta who has helped us every step of the way, she has been so lovely to deal with and nothing has been any trouble at all and she always comes back with any answers straight away, so efficient and always a lovely welcoming smile.Thankyou so muchSue &Tony
1/5
TrustpilotHorrendous company
Horrendous company. We have full NHBC report stating that house ( specifically the bathroom walls) are not built to standard and Morris homes don’t even acknowledge my emails. Not even a polite reply . Nothing. They really are awful. We have discovered multiple issues, we are now past the 2 years and it’s like we don’t exist. So be very very careful with your money. The sales people and site staff are lovely but can’t actually help as head office really don’t care. The amount of staff turnover is also shocking and indicative of how they treat their customers. We are now stuck with a huge hole in our wall that we can’t fix because it would cost too much to undo all the shoddy construction.
1/5
TrustpilotMorris Homes Downing Gardens Gamlingay…
Morris Homes Downing Gardens Gamlingay is very unprofessional company who provides customers with false and unverified information’s . they sold us a house that is suitable for living. I do not recommend!!! disgusting liars!!!
5/5
TrustpilotLynne and Jess are seasoned sales professionals
Lynne and Jess have been absolutely fantastic in guiding us through the process of buying our first home. The communication between them and us has been seamless, and we got a wonderful house that suits our every requirement. Both took the time to understand our expectations and were extremely supportive when we faced challenges with our mortgage. They tried their best to help in many ways. In the end it all worked out and we’re glad that we bought our home with Shelbourne Estates / Morris Homes.
5/5
TrustpilotPurchase of New Property
We recently just completed on a property purchase with Morris Homes and I have to say, that my Mother who I purchased the home for was absolutely elated. Service was excellent. The journey has been great, respectful and more importantly stress-free which was great! Kudos to Megan initially, Site Managers & more recently Aimee Hill, absolutely fantastic service!! We are so happy!!
5/5
TrustpilotVery helpful and kind
Very helpful and kind! Thank you✨
5/5
TrustpilotWe want to say a very excellent thank…
We want to say a very excellent thank you to Aimee and how she guide us through everything we needed to know about buying a house . She explained all the details very clearly to the point . All sales office should have staff like Aimee.
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Tell us what you need and we'll put you in touch. Morris Homes Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lytham St. Annes.
