5/5
Trustpilotgood friendly staff no pressure on…
Claire at the Grange Formby and Shirley at Orrell were both good friendly staff no pressure on sales, so helpful and courteous .
Trusted Agent profile · Lytham St. Annes
Morris Homes Ltd Lytham St. Annes reviews
★★★★★
846 reviews across 3 platforms
Shepherd Road, St. Annes, Lytham St. Annes, FY8 3JB
Part of Morris Homes Ltd, see every office.
Morris Homes Ltd's office in Lytham St. Annes, at Shepherd Road, is rated 4.1 out of 5 across 846 reviews on three platforms, including 2 Google reviews rated 4.5.
Reviews
Every review we hold for the Lytham St. Annes office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotSt George's Fields, Wootton Northampton
Moved here in 2018 , We have suffered several leaks and dodgy electrics!! With promises of completing the roads which are in awful condition 6 years later and guess what they still aren't completed ,the estate looks so awful and messy ,they are all nice and helpful when you buy the house , then after they leave don't expect any help or assistance with these problems would never buy a home from morris again just awful .
1/5
TrustpilotBack garden is a waste land full of rubble - beware and ensure you include this in your snag list
I moved into my new home in Dec 2024. As the summer approached I started to consider plans for the back garden. A month ago I contacted Morris Homes Customer Care team due to the condition of the back garden. The garden had bricks, breeze blocks, broken glass etc. and was covered in stones. The soil quality was also poor and a spade couldn't be inserted more than a few centimeters into the ground. I approached a few different companies all quoted around 10 ton of top soil being required to get the dirt Morris Homes left me with into a plantable condition. This is going to cost over £2,000.I have contacted the Morris Homes customer service team - they sent people to rotavate and stone pick - on completion the back garden is still just dirt and stones. I am due to have remedial garden work start tomorrow to fix the awful conditions Morris Homes have left me with. The current situation with the customer service team is that they will send someone to inspect the wasteland but that they need 7 days to do this. I have been very clear that I have garden work starting tomorrow. Be aware, raise all of your issues within the 7 days you have of moving in and make sure you put everything on your snag list (even if you're heavily pregnant at the time like I was and aren't interested in the garden) otherwise you won't get a resolution and will end up significantly out of pocket.Having spent nearly half a million pounds on a new home I would have expected Morris Homes to at least spend a few hundred on providing top soil. I'm beyond disappointed with my experience with the customer service team so far and beyond disappointed with the condition of waste land and dirt they consider acceptable to leave a customer with.
5/5
FacebookI moved into my new home in Dec 2024. As the summer approached I started to consider plans for the back garden. A month ago I contacted Morris Homes Customer Care team due to the condition of the back garden. The garden had bricks, breeze blocks, broken glass etc. and was covered in stones. The soil quality was also poor and a spade couldn't be inserted more than a few centimeters into the ground. I approached a few different companies all quoted around 10 ton of top soil being required to get the dirt Morris Homes left me with into a plantable condition. This is going to cost over £2,000. I have contacted the Morris Homes customer service team - they sent people to rotavate and stone pick - on completion the back garden is still just dirt and stones. I am due to have remedial garden work start tomorrow to fix the awful condition Morris Homes have left me with. The current situation with the customer service team is that they will send someone to inspect the wasteland but that they need 7 days to do this. I have been very clear that I have garden work starting tomorrow. Be aware, raise all of your issues within the 7 days you have of moving in and make sure you put everything on your snag list (even if you're heavily pregnant at the time like I was and aren't interested in the garden) otherwise you won't get a resolution and will end up significantly out of pocket. Having spent nearly half a million pounds on a new home I would have expected Morris Homes to at least spend a few hundred on providing top soil. I'm beyond disappointed with my experience with the customer service team so far and beyond disappointed with the condition of waste land and dirt they consider acceptable to leave a customer with. Edit: I escalated my complaint on this matter up to the regional director - Stuart Rawcliffe. After reviewing the email chain with the customer success team the only thing taken from my complaint was my request for financial contribution to the top soil I had to buy, which was obviously a no. I replied 2 weeks ago to say this wasn't the reason I was frustrated and my complaint was based on the fact that in a full calendar month not a single person from Morris Homes had attended my property to review the reason for my complaint. I have yet to get a reply from either Stuart or his PA, Kay Harrison, so I can only assume this really is the level of customer care Morris Homes are happy to provide.
5/5
TrustpilotI never understand the bad press New…
I never understand the bad press New Builds get in the media as we have been nothing but impressed with ours. We have lived in ours now for 2 and a half years and we still receive such support from Scott the Site Manager. Scott, as well as Ian, and Lynne & Jess in the Site office, are an asset to Shelbourne Homes (Morris Homes). We still love our home and its location and couldn’t be happier. I dread the day the site is finished and Jess, Lynn, Scott and Ian all move on as they have treated us like friends and I will be sad to see them move on! Although we are in our forever home now, if we ever needed to move again, I’d be looking at Shelbourne sites before anything else.
5/5
TrustpilotFirst house @ Lathom Grange
We have recently reserved our first home at Lathom grange. I’d like to say a big thank you to Lisa who made the process so easy walking us through each step and each detail (which isn’t easy !)
5/5
TrustpilotSo helpful and accommodating!!
Myself and my Partner came to view the show homes early April as we are looking to move back up North to be closer to family. Spoke with Hannah on site who was more than happy to help show us around various 4 bed houses even though she was already busy showing other people around! She gave off great energy was so helpful with everything we asked!! Although we won’t be moving for at least another year she was so helpful!! Thank you so much and we will be back again to discuss further when the time is right :)
5/5
TrustpilotJeanette and Aimee at St Michaels Park…
Jeanette and Aimee at St Michaels Park Upton were amazing and extremely helpful from the minute we reserved our house to completion! The build and spec is everything we dreamed it would be. Also want to say a massive thank you to Lee and Will for managing the site so well!! 100% recommended
5/5
TrustpilotGreat Experience with Morris Homes
Hannah was very helpful with showing us the various houses on Princes Meadows. She gave advice on what would suit our needs as a family and what incentives are available with different house styles.
5/5
TrustpilotWent for a visit in their new built…
Went for a visit in their new built apartments, the sales assistance Sandra and Victoria is so helpful and sweet, they have perfect product knowledge and are so professional, our family is very satisfied with their services and so happy that we have the both of them guide and help us during the visit of the site.
5/5
TrustpilotIt was nice speaking to the staff as…
It was nice speaking to the staff as the process was well explained to us.
5/5
TrustpilotThe customer service by Rebecca (at the…
The customer service by Hannah (at the Rivington Park sales office) was top-notch. We were guided properly on the options of houses available and need to carefully make a choice.
5/5
TrustpilotHannah @ Prince’s Meadows
Hannah @ Prince’s Meadows is a wonderful ambassador for the company. Helpful, friendly and knowledgeable, nothing seemed to be too much of a problem. And we like the quality of the houses and build.
1/5
TrustpilotDowning Gardens, Gamlingay
Absolutely disgusted with how we have been treated by Morris Homes. We had our dream home reserved at Downing Gardens, Gamlingay, for around 12 months. Due to marketing our homes during the worst mortgage rate crisis in recent history, it took a while to sell our properties subject to contract (myself and my partner both owned a property and were buying the Morris Home together). Once sold stc, my partner's sale fell through once, we then secured a new buyer who was in a chain. Due to a delay further down the chain which was out of our control, Morris decided to pull the plug on our purchase. This and the pressure put on us during the last months of our intended purchase was awful - we could do nothing but beg our solicitor to get us some answers. If this wasn't bad enough, we had also selected a number of upgrades for the property, paying around £6,000 in a deposit. Morris Homes are now refusing to refund us any of our money, stating that we signed forms at the time of ordering the upgrades which stated the deposit was non-refundable. We could accept this if we were the party that pulled out of the purchase, however it was Morris Homes themselves that collapsed our chain.AVOID AT ALL COSTS IF YOU WANT A PEACEFUL LIFE AND YOUR HARD-EARNED MONEY IN YOUR POCKET OR INVESTED IN A PROPERTY YOU ACTUALLY LIVE IN.
5/5
TrustpilotWe went to take a look around the…
We went to take a look around the Prince's Meadows development in Kirkham without an appointment. We were made to feel very welcome by Hannah, who could not have been any more welcoming, knowledgeable and enthusiastic. We were able to view a number of the different properties available with Hannah fully explaining all of the features and options, she also gave a full insight into the phased stages and took the time to understand what our key requirements were.
5/5
TrustpilotWent for a visit in their new built…
Went for a visit in their new built Egerton Park apartments, the sales assistance Sandra was so helpful and so nice, she has perfect knowledge on her duty and very professional. She has given so many information for me to move forward and finding my best possible option with this home move. We were very satisfied.
5/5
TrustpilotChris - morris homes
We had been house hunting for 6 weeks and had hit brick walls with other builders
5/5
TrustpilotTracey from Shellbourne at Arden park…
Tracey from Shellbourne at Arden park handled everything and made the process very easy
5/5
TrustpilotJust reserved a property at Kirkham…
Just reserved a property at Kirkham through the Morris on site sales rep Hannah and couldn’t be happier with the service received. Hannah spent a lot of time with us explaining everything in great detail but also made it an enjoyable experience through her jovial personality. Buying a house is a big decision and quite daunting but helped take any concerns or worries away. Nothing ever seemed too much. Highly recommend.
5/5
TrustpilotAs first time buyers we experienced…
As first time buyers we experienced exceptional, informative service. Carol was a great advisor and was extremely knowledgable about the plot. Thank you Carol and Vic
5/5
TrustpilotI went down to the shelbourne estates…
I went down to the shelbourne estates today to view the properties and they were stunning and lynne made the experience even better she was so knowledgeable an friendly.
1/5
TrustpilotBe careful when buying a home from…
Be careful when buying a home from Morris Homes! (Scum of a company). Once they have your money for the house they don't want to know! This is the garden, they laid the turf and have put no drainage in at all. This is just walking on the grass. Morris homes said because we didn’t report this issue last year ( even though we are still in our 2 year warranty) and we have walked over the grass they will not be installing any drainage. There head of customer care Chris Moylan came round to look at the garden and said it was acceptable and they will not be doing anything about it. This guy has no ground work experience as stated by him self he just sits in an office how he can make that decision just sums this company up! They think it’s acceptable to only walk on your grass for 3 months of the year while it’s dry. The soil is clay soil so the water has no where go! The estates Facebook group homeowners are complaining about how boggy there gardens are, they have also got no where with this joke of a company! DO NOT BUY A HOUSE HERE IF YOU WANT TO GO IN THE GARDEN.
5/5
TrustpilotHad a pleasant experience purchasing my…
Had a pleasant experience purchasing my Morris home , Mrs Pauline and Mrs Linda was easy to deal with and answered all my questions . I expected a few problems as it is a new build but so far only little things that have been rectified quickly by the site Manager Mr. Richard. Once again I thank to Morris Team.
5/5
TrustpilotAmazing new home
I have recently purchased a new home from Morris homes, having always been wary of buying a new build I have been amazed at how smooth it has been any little issue I have come across (which has been very few) have been dealt with swiftly by Tom in such a professional manner. I would massively recommend buying a Morris home after my experience.
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