Taylors Countrywide Luton reviews

★★★★★ 5/5

Google

I had an excellent experience working with my Broker, Ifzal Aslam, of “Taylor’s Leagrave”. His professionalism, clear guidance, and dedication made the entire process smooth and stress-free, and I’m delighted to have secured my home in Birmingham. I highly recommend his, and by extension, “Taylor’s Leagrave” services to anyone looking for reliable and efficient mortgage or house purchases’ support.

Hassan · 13 January 2026

★★★★★ 5/5

Google

A big thank you to Ian Causton and his team ( Aasia and Sharukh) for their help throughout the entire process and selling our house. As I requested from the beginning I have been updated every time and I got my question answered when I called. Wishing you all the best!

Alina · 23 September 2024

★★★★★ 5/5

Google

Wonderful service from a great professional team. Special mention to Ruhena, she matched us with a house we did not even consider and that’s the one we ended up buying! Thank you so much, just goes to show that agents really know their local area. Thank you also to Ian for overseeing the sale and ensuring it was quick and smooth all the way to completion and we loved our little house warming gift, so lovely! Thank you to all at Taylors

Shiwley · 30 July 2022

★★★★★ 5/5

Google

Taylor’s were fantastic! I highly recommend this place for anyone looking to buy property. The team was outstanding and provided incredible support throughout the process. A special thank you to Ian, Ifzal, Shah, Salam, Asiya for their exceptional help!

Zarla · 11 November 2024

★★★★★ 5/5

Google

As a first time buyer I was unsure of what to do but the staff made the whole experience a very positive and easy one. Firstly, their approach was so professional, helpful and very responsive. They found me the exact match of what I wanted and acted swiftly to ensure I got it. Big thank you to Adam and Ian. Ian, I cannot thank you enough, you were extremely helpful throughout by even going extra mile to assist me with the difficulties that I had with my solicitor. I was so impressed by the level of your commitment as you were even able to assist in resolving some questions that I had after moving into my new property. I had a great experience and want you to know your service is outstanding and you are greatly appreciated!! I wish you all the best for the future 😀😁

Marianne · 7 June 2021

★★★★★ 5/5

Google

I had a very good and pleasant experience with the Taylors Team starting with Ian, Amir and Adam. They were all very responsive and handled my transaction professionally. Calls were answered and or returned promptly. They were always eager to assist. I would like to thank Ian so much for going the extra mile for me and ensuring that everything went smoothly. Thanks to Amir for showing me the amazing property I purchased. I am satisfied with the service I received and that’s why I have recommended Taylors to my sister and will do same for anyone I know looking to buy in Luton. Thanks so much team. Appreciate you all Tinuke

TINUKE · 28 May 2021

★★★★★ 5/5

Google

The Team at Taylors in Leagrave have been extremely helpful through our purchase process! We had seen a property with Adam at the viewing. Stuck in a chain, Ian and the team were professional throughout the longed out process. Managing the vendors, solicitors and keeping everyone in the loop. Thank you again to Ian, Adam, Harry and the entire team at the branch! All your work is greatly appreciated.PositiveResponsiveness, Professionalism

Tawfiq · 20 June 2022

★★★★★ 5/5

Google

Excellent service from Ravi! His knowledge of the market and attention to detail really stood out. The valuation was thorough and informative, and he provided great guidance on how to move forward. Highly recommeded!

Nikolett · 8 April 2026

★★★★★ 1/5

Google

Absolutely appalling as a LETTING AGENCY!!! DO NOT USE. Maintenance checks are not done , ( despite repeated requests, i have not received a house check report so can assume they don't bother doing them), they let paperwork lapse ie EPC plus tenancy agreements. Admin staff are worse than useless and please don't get me started on the manager and assistant manager!!!!. Although inept and unprofessional spring to mind. This an unscrupulous lettings agency and should be avoided at all cost. They have a terrible reputation with other letting agents in the area,( i know this as i have spoken with other agents) They should be closed down as they charge a fortune for management fees but do no work for it. Complaint has been raised with Countrywide. PLEASE DO NOT USE

3waggytails · 26 October 2019

★★★★★ 5/5

Google

Very helpful , my nan was moving from her bungalow in Luton to a new one in Bedfordshire , the staff were so polite, communication was amazing and kept us in the loop throughout the process. Thank you , highly recommended !

Ella · 13 January 2026

★★★★★ 5/5

Google

David Shepherd in this office is outstanding professional as financial advisor. I needed good financial advice for both remortgage and equity release. As this is long term decision I needed to ensure that I take the best advice. I wanted as long as possible fixed rate remortgage due to my prospective expectation for interest rate rise and the possibility to overpay when I can, reducing the capital and offsetting this way relatively expensive remortgage if I would have left it to the end of maturity. David Shepherd did communicate with me in open, knowledgeable and comprehensive way for both the remortgage and equity release, touching all aspects of the deal. He did it in non intrusive way, exhaustively exposing all possibilities which I can choose from. From different lenders and periods comparison, to overall price of mortgage comparison, different criteria for lending, different balances between size of borrowing and risk associated, narrowing down to my wishes. David Shepherd is familiar with the mortgage products and has the skill to listen the customer and respectively to provide all possible options, leaving you to make an informed choice.

Nikolay · 31 July 2019

★★★★★ 5/5

Google

Absolutely amazing service from the Taylor’s team! A huge thank you to Ian , Ifzal, Shah, Salman and Asyia for all the help we received with buying our first property!

Salwa · 11 November 2024

★★★★★ 1/5

Google

Edited to confirm that this review was not left incorrectly. Atrocious customer service throughout, cannot recommend to any buyers and would rate 0 if I could. Every person I spoke to over the phone was uninterested and sounded like they couldn’t be bothered to hold a conversation- chewing gum loudly, snorting/coughing into the phone, chatting with colleagues, etc. Every callback that was promised was ignored, every promised email with further details on properties wasn’t sent, and any follow-up had to be chased several times. I was asked about my preferences and non-negotiables for a house to sign me up to email/phone alerts, but these were completely ignored and I had 100+ alerts over a few weeks about properties I had no interest in. I received several calls about properties I explicitly stated I wasn’t interested in, but they wouldn’t take no for an answer. The same applied to mortgage/budgeting guidance, I had stated several times that I had this already arranged but they insisted on trying to arrange appointments with advisers. On the rare occasion that I was interested in a property they’d advertised, they never got back to me and the property was sold well before they stopped saying they’d “get back to me” (which they didn’t), despite me calling back 3 times across a week and getting nowhere each time. Ended up going with another estate agent to purchase a property, who actually wanted to work with their customers.

A · 9 October 2024

★★★★★ 5/5

Google

Thank you to Taylors for the smooth sale of my house - Sharukh was fantastic from start to finish, very helpful, friendly & ensured all of our needs were met at all times. Ian Causton was also great, communication was brilliant throughout. I would definitely recommend Taylors Leagrave - Five stars!

Jayde · 29 September 2023

★★★★★ 5/5

Google

Well over a year since the property appeared on the market. The Estate Agents went above and beyond to enable our property to be sold. Always willing to help as we had a very difficult family situation. Highly recommend this company.

Deirdre · 20 April 2024

★★★★★ 5/5

Google

I moved last year after 36 years at the same house. I found it stressful and confusing at times. I was supported throughout the process by Ian and his staff. Ian was always available to explain the process and steps. I would recommend

Janet · 25 January 2024

★★★★★ 5/5

Google

We found Taylor's service impeccable from start to finish, there staff were very friendly and helpful and kept us informed all the way along our house sale, they also sold it a lot quicker than we could of ever imagined. A BIG THANK YOU to Amir who is a member of there staff who really goes the extra mile to make sure you are super happy. Thank you to all at Taylor's Estate Agents for brilliant job.

Michael · 8 July 2017

★★★★★ 5/5

Google

Thank you for your quick and professional service, helped us find and buy our first home, much thanks to Salman Alsadir, Ian, Asia and Shar.

Linganathan · 20 November 2024

★★★★★ 5/5

Google

Wonderful experience working with Ifzal from the mortgage department. Very professional and patient with my many questions as a first time buyer. Kept the whole process as simple to understand as possible. Will be returning and recommending.

Sabeel · 13 December 2025

★★★★★ 5/5

Google

I am really happy with the level of service provided by Taylors branch in Luton Town center. Entire staff were very friendly and had a lot of patience to get my deal done. Manchar Ali - who works in Taylors went over the top to get me the right property at the right location. Many thanks to everyone who works in Taylors(Luton) and hope to do business in future. Thanks Niraj

World · 7 February 2019

★★★★★ 5/5

Google

The process of buying my property was far from straightforward , there were so many complications and delays...... BUT the one thing that was consistently good was the service, information and communication from Ian and his team. Sharukh was my first point of contact and was polite and helpful.

Ben · 1 April 2023

★★★★★ 1/5

Google

Poor communication and don't value the buyer. I had to travel along way to view multiple properties and they didn't even bother to contact me after visiting the properties. I had to chase myself and turns out that I wasted my time viewing …

Sultan · 13 September 2025

★★★★★ 5/5

Google

We just bought our new home through Taylor’s , Ian was exceptional throughout this process ,answered any questions we had ,replied to any email instantly …no long waiting at all. Always lovely to talk to and positive .if we ever need an estate agent we’ll definitely be turning here. Very pleased with service provided !

Regina · 30 July 2022

★★★★★ 5/5

Google

Ian and his team went that extra mile in helping my brother and I in the purchase of a new property. They were fantastic in any communication we had, dealing with any queries and helping us with a smooth transaction! The help we received from Ian and both the Adams was extremely appreciated! Thank you team for all your help!PositiveResponsiveness, Quality, Professionalism

Jag · 20 June 2021