Connells reviews

★★★★★ 1/5

Google

Update is we are still stuck in contract we have now had 1 viewing contact to us has got better only since compliant but still been made to stay in contract when we have lost all faith in this branch, if fact when tried to leave said I needed to give notice again and previous notice was not valid like MAD! I would not recommend using this company to anyone - counting down days until we can leave will continue to update progress when faith between customer and branch is broken. Really do not like the lady Kelly at branch would recommend to stay away not friendly or warming customer service is so poor lets see what another week looks like and how unhappy we continue to be

Kelly · 6 April 2025

★★★★★ 5/5

Google

Just a note to say that we are highly impressed with our recent Connells experience. We had an important window of opportunity to sell our property and felt encouraged when we first discussed this with Connells. Timely and friendly communications, pro-active with advice and viewings meant that the property was sold within the timescale required. The excellent team at Stopsley were extremely professional, not sure our experience could be bettered elsewhere.

Paul · 30 May 2025

★★★★★ 5/5

Google

A massive thank you to Brigid for her tenacity, professionalism and total commitment to getting our property sold, it was a horrendous sale taking 12 months from offer to completion, due to many complications and issues but she was always going above and beyond her job and we are extremely grateful.

Deb · 17 April 2025

★★★★★ 5/5

Google

We bought our home in 1977 through Connells, and sold it in September 2024 also through Connells. We recommend Kelly-Anne and the Stopsley team whole heartedly. They immediately gained our full trust and went above and beyond in the sale …

Jo · 17 April 2025

★★★★★ 5/5

Google

Very very helpful & professional, massive thanks to Michael Annis who has helped through every step of my mortgages, highly recommended

Harry · 27 October 2025

★★★★★ 5/5

Google

So far I've had a good experience with Connells Stopsley, Shane has been very helpful in sorting out viewings and chasing up on questions

Joel · 29 July 2025

★★★★★ 5/5

Google

I just had my house valued and I must say a BIG Thank-you James Stevens of Stopsley Branch for a great experience. You do a great job and everything was impeccable. You did all you said you would which means so much in my book. You were bang on time did a thoroughly professional presentation and was so attentive when I had questions etc. Your figures were clear and concise and very favourable compared to your competitors. You go the extra mile ,even a courtesy call before you arrive and an email with a full breakdown of what we discussed afterwards. You are an invaluable asset and It is easy to see why Connells have been going for over 80 years . When I decide my next step I won’t hesitate to be in touch and in the meantime will be recommending you and Connells to all who are considering moving home. A 5 star 🌟 🌟🌟🌟🌟 professional service and credit to you Regards Mark Giugno

Markvincenzo · 14 June 2022

★★★★★ 5/5

Google

Shane was incredibly helpful and informative throughout the house viewing process. He was professional, friendly, and always available to answer any questions. His knowledge and guidance made everything much easier. Highly recommend!

Saadia · 17 April 2025

★★★★★ 5/5

Google

Kelly was so helpful and kind throughout the process to get a buy to let in Luton. It was not easy one but she was very patient. surely recommended

Tarek · 17 April 2025

★★★★★ 5/5

Google

Connells at Jansel House Luton are an excellent estate agency that provided a first class service when we were selling our house. Replies to queries were prompt and information provided at all stages was clear. The staff at Connells are friendly and well informed about the local housing market. After disappointing experiences with other local agencies Connells restored our faith in estate agents. Connells have integrity and operate with high professional standards. The personal touch supported us throughout the very stressful process of house selling. Our special thanks to Chris Blackham, the Manager, for his kindness, support and specialist knowledge. We recommend Connells without reservation.

Sue · 15 June 2019

★★★★★ 5/5

Google

A big thank you to Shane at Connells in Stopsley for his help in helping me find my first home. It can be daunting as a first time buyer but he has helped with all my questions and remained professional and friendly throughout the initial process :)

Megan · 20 May 2025

★★★★★ 5/5

Google

Very helpful and friendly staff Shane was really helpful with my property search

Mehmet · 17 April 2025

★★★★★ 5/5

Google

i booked a viewing with connells stopsley and I viewed with chante at the weekend. she was very professional and was very knowledgeable about the property.

M · 17 February 2026

★★★★★ 5/5

Google

I received wonderful service from Vimisha, who combined professionalism with a friendly approach. Her expertise made the mortgage process smooth and manageable. She communicated effectively and kept me informed at every stage. I highly recommend Vimisha for her outstanding support and guidance.

Laila · 18 August 2023

★★★★★ 5/5

Google

I have dealt with a few estate agents, but none as professional as the Connells team in stopsley. Luke was extremely quick and helpful when arranging all of my viewings. Once the sale was agreed Bradley was amazing with sourcing out mortgage and saving us money on a chosen product. I’d thoroughly recommend the Connells stopsley team to anyone who is looking to buy or sell. To Luke, Chris Brigid and Bradley, thank you so much!

Charley · 14 June 2023

★★★★★ 5/5

Google

Always found Connells reliable and professional. 3rd house I’ve sold through them (different branches same great results )

Chris · 3 April 2026

★★★★★ 1/5

Google

I have been on with Connells for 5 weeks now I have had no viewings even though price has been dropped on 1st potential viewing no one turned up I had to call, second viewing told we would be called back never did they will not allow us to …

Kelly · 17 April 2025

★★★★★ 3/5

Google

Generally good experience with the team Just be aware of the tactics to get you to use their own mortgage broker. You DO NOT have to use them. We were given misinformation which has impacted our mortgage, and when we asked for help at renewal our emails were ignored.

Louise · 17 April 2025

★★★★★ 1/5

Google

Put me through to an auction house i am sold and ot was the most horrible experience to the extent properties sold and i used connells solicitors and they are so crap im still having to foot a bill

Asim · 8 August 2025

★★★★★ 5/5

Google

Chris and his team are a credit to Connells. Aaron showed us round the house on our initial viewing, he made us feel welcome and had a lot of knowledge about the property and the area. We found him very easy to get along with and he sold us to the house very easily. Adam completed our mortgage. He made the whole process seem so easy and always called to explain our options and better deals as they came up. This allowed us to make a positive informed decision. During the purchase we hit a couple of issues with our conveyancer. Chris was very proactive in staying in touch with both parties and kept us in the loop at least 2-3 times a day. As first time buyers he was always able to answer any queries even after the 4th or 5th call in the day, nothing was too much trouble. Thank you so much we are very happy in our new home.PositiveResponsiveness, Professionalism

Damian · 14 June 2022

★★★★★ 5/5

Google

2020/21 - After deciding last year (2019) not to move we felt 2020 was now the right time, in spite of covid restrictions. In respect to the pandemic, Connells were completely professional and on the ball with procedures in place for safe viewings. Our sale had a number of ups and downs with buyers dropping out, but each time Chris and the team pulled out all the stops to get us more viewings and eventually a buyer who meant business. We would like to mention Chris and Luke in particular, who have been absolutely great! Friendly, courteous, approachable and hard working on our behalf. Couldn't have asked for better. Well done Team Connells Stopsley! 😊 2019 - Our house was listed with Connells for about 6 weeks or so; during that time we received excellent service. In the end we didn't sell, nothing to do with Connells' service, it was a personal decision to wait. The staff we dealt with were always really helpful, friendly and respectful, (Chris, Luke & Tavon and one other I can't remember his name). Connells will be our first choice when we decide to put our home on the market again.

Trish · 14 June 2022

★★★★★ 1/5

Google

Vile guy who got out of his office to be abusive towards a pensioner of 80 years old - and a 15 year old kid. Pensioner whom accidentally tapped his corsa door twice getting out of his car with parkinsons disease - causing no damage to either car - connels employee then smashed his wing mirror. Upon visiting the office one staff member said it was the 80 year old pensioner who was the aggressor - whom saw it all but couldn't comment on the wing nirror as he didnt see it - liar how convinient Will be sending video evidence of the person's conduct to connells complaints. A bunch of rude, and agressive employees who lie.

Paul · 17 October 2023

★★★★★ 5/5

Google

I have been dealing with Vimisha in the Stopsley branch of Connells in regards to my mortgage application. Vimisha has provided a very professional service, has been in contact every step of the way and always very quick in reply to advise or answer any of the questions I have had and has done it all with a very friendly smile. Has been a pleasure to deal with Vimisha and the rest of the staff at the Stopsley branch and they are highly recommended.

C · 17 September 2023

★★★★★ 5/5

Google

We recently sold my mother's maisonette through Connells in Stopsley. This was a difficult time for our family and we found that throughout the process the Connells team was highly professional and for us acted with patience and kindness. I would highly recommend using their services.

Hazel · 31 March 2025