5/5
TrustpilotBrilliant
Really kind and helpful. Super customer service and easy to chat to
Agent replied · 12 June 2024
Thank you for taking the time to leave a review.
Trusted Agent profile · Ludlow
Crest Nicholson Ludlow reviews
★★★★★
1,382 reviews across 2 platforms
Green, Offthe A49, Ludlow, SY8 1LS
Crest Nicholson's office in Ludlow, at Green, is rated 4.0 out of 5 across 1,382 reviews on two platforms, including 4 Google reviews rated 5.0.
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Reviews
Every review we hold for the Ludlow office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotApartment
This whole process has been so quick and easy.Everyone has informed me clearly.
Agent replied · 12 June 2024
Thank you for taking the time to write a review.
5/5
TrustpilotVery helpful and efficient
Very helpful and efficient, with all information provided and queries dealt with promptly.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotNew House Purchase
Diane and Ellie have been very helpful progressing our purchase and the upgrades we wanted.
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
1/5
TrustpilotCrest Nicholson Birmingham City Centre…
Crest Nicholson Birmingham City Centre development, continued to work on site during the early signs of lockdown, also on a Sunday which the council do not allow. Builders constantly swearing, playing loud music and starting work before the allowed time of 8am. Sometimes at 6.30am. Filed a complaint they denied everything!
1/5
Trustpilotcompletely useless and profit driven…
completely useless and profit driven company with no understanding about customer service ...The service is good ONLY till the point you have made the transaction after that good luck with the defective and faulty items used during the construction process.Why isn't there a regulator to keep an eye on this ?
5/5
TrustpilotLovely team
Lovely team, very friendly and helpful, answered all our questions.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotCustomer experience
The team were great. Always ready to help and talk us through the process.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
5/5
GoogleGreat site - Nice to work on
5/5
TrustpilotI haven’t seen such quality work in a…
I haven’t seen such quality work in a long time. Excellent team, Excellent job!
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
1/5
TrustpilotVery bad customer service and warranty…
Very bad customer service and warranty repair not paint the same colour as original.
Agent replied · 12 June 2024
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotGreat
Great - very happy to help!
Agent replied · 12 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotClaybourne
Staff at the claybourne site have been extremely helpful, informative and professional
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
1/5
TrustpilotAvoid
Avoid. 5 years later, still works outstanding on the block. Fire safety survey has come back- reveals works on external walls are required and balcony materials are in need of replacement. Residents are being forced by the management company to pay £62k to rectify
5/5
TrustpilotFriendly and straightforward house…
Friendly and straightforward house buying process.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotVery supportive
Katie took the time to go through all the details necessary whilst in a reservation appointment at Sketchley Gardens. She was also very happy to answer any questions and so helpful and kind.
3/5
TrustpilotGood quality homes
Good quality homes, lovely layout and you get a lot for your money. Sales team wasnt great and had lot of issues before completion.Unfortunately as with most new builds they tie you in to a management company which is tied in to your house despite being a freehold.
1/5
TrustpilotShocking
Shocking, over 100 snag items on a new home. And they are not snags, windows that don't close, doors that don't work, light fixings that fall off, a snag should be cosmetic. The total experience has been destroyed. 4 weeks into the move and still no progress to rectify.
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Bought a new build in Red Lodge, Suffolk. Efficient, organised and extremely friendly team at the sales office. No problems with the home. A few, small snagging issues that were fixed straight away! A very happy customer. Thank you.
5/5
TrustpilotGreat service
Great service, friendly staff, not too pushy, they let us go on site to view the house in progress the same day which would usually need an appointment so that was great
5/5
TrustpilotI have just reserved a house in Grange…
I have just reserved a house in Grange Meadows. The experience have been really good in general as this can only happen when you are dealing with professionals.
2/5
TrustpilotCrest are brilliant when they need…
Crest are brilliant when they need something from or untill they hand the keys over. Got snags I told them about a year ago and still heard nothing. They fix the simple ones but after that they go away and not to be seen again
5/5
TrustpilotSo far our experience has been…
So far our experience has been positive.Elle in the office has been really helpful. So far our building works look positive and we cannot wait to move into our new home!
5/5
TrustpilotWe have been extremely pleased with the…
We have been extremely pleased with the service we have received from crest. Extremely professional. Nothing too much trouble and made a stressful time much less stressful! We are over the moon with the quality and finish to our home and there continued aftercare.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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