Trusted Agent profile · Ludgershall
★★★★★
852 reviews across 2 platforms
Ludgershall, SP11 9TW
Part of Lovell, see every office.
Lovell's office in Ludgershall, at Ludgershall, is rated 4.1 out of 5 across 852 reviews on two platforms, including 15 Google reviews rated 2.7.
Tell us what you need and we'll put you in touch. Lovell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ludgershall.
Every review we hold for the Ludgershall office, from every platform, shown as written. First names only.
5/5
TrustpilotMe and my wife have recently purchased…
Me and my wife have recently purchased a property with Lovells in Rugeley. The experience has been absolutely brilliant, the support from Chloe from start to finish we couldn’t complain. Couldn’t recommend enough!
5/5
TrustpilotRob and Jordan did an excellent job!
Rob and Jordan did an excellent job! We had an issue with the paint job in our kitchen when we moved in and they’ve corrected it perfectly! They kept me updated throughout the entirety of the job, and did a fantastic finish. They helped me put everything back on the side, and cleaned and tidied up after themselves, leaving the house as they found it (with a lovely paint job). Thanks much to Rob and Jordan!Witchford
Thank you Georgia for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Rob & Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Rob & Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again Georgia, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotJordan might just be Lovells saving grace.
Jordan might just be Lovells saving grace at there. Crown Meadow site in Norfolk. With our en-suit causing us to have a hall water feature that took Lovells months to sort and a non useable en-suit which finally was put right followed only 4 days later by the bathroom then leaking into the kitchen dinner I’d had about enough of shoddy new build workmanship. 18 months in and very unhappy with Lovells. With the after sales customer service sometimes moving slower than a glacier and trying to ‘bodge’ fix the job. Followed by emails saying these things happen!! I had a water stained hall and dinner ceiling. In come Jordan the decorator fixer. It’s good to see a trades person who takes absolute pride in what they do and goes beyond to not only fix the problem but a few little issues he spotted. Fully explained in laypersons terms as well. A true credit to his profession and I will not have anyone else come to fix any painting issues should they arise than him. Professional and courteous.
Thank you Colin for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Crown Meadows, by Jordan.We are sorry to hear about your experience beforehand, and have made our customer care team aware of all of your comments. We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them.Thank you again Colin, we hope that you will be very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotWhat an absolute pleasure it's been to deal with Lovell Homes
Dealing with Jo Bend at Lovell (Williams Park) has been an absolute pleasure! Jo has been flexible, accommodating and knowledgeable throughout the journey of purchasing our new home from Lovell. We feel that Lovell homes are quality homes and the quality of the internal fixtures and fittings are second to none. We are so excited to complete on our new home and move in.Thanks to Lovell and Jo for making this experience such a pleasure. I would highly recommend Lovell Homes and Jo Bend to everyone.
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham, Iain.It's wonderful to read your comments about our sales team, and we have passed them on directly to Jo, who we know will be very happy to read them.Thank you again Iain, we hope that you will be very happy in your new Lovell home!The Lovell Team.
4/5
TrustpilotVery good service
We found the sales executive ery friendly, informative, efficient and very pleasant to talk to We were shown around the property where we were made to feel very much at home. Everything was explained to our satisfaction. We have been in frequent contact with Sharon who we dealt with and she has been very helpful.
Thank you for taking the time to leave a review. We are delighted that your journey has been good and will pass on your comments to Sharon. Kind regards Lovell Homes
5/5
TrustpilotProfessional and helpful service
There was no pressure for us to move quickly it was taken in stages and I have ended up with the perfect house that gives me everything I wanted. The sales team were highly professional and accommodating and did everything. Thank you to Tanya & Mel
Thank you very much for you kind comments which have been passed on to Tanya and Mel. They will be so pleased to hear you are happy with the service you have received and leaving us a 5 star review. We look forward to welcoming you into your brand-new Lovell home.
5/5
TrustpilotA happy experience…
Matt and Joanne at Williams Park have been fantastic in helping myself and my family in the process of reserving our Lovell home. Always happy, helpful and accommodating, we have been well looked after throughout. Thank you Matt and Joanne!
Thank you for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.We hope that you and your family have a lot of happiness in your new home in 2024!The Lovell Team
5/5
TrustpilotMatt and Mandy
Matt and Mandy! Absolutely amazing! Buying a house is known to be the most stressful time of your life but these guys have just made it such an enjoyable and stress free time . We came to Stradbroke to see a lovely village and a beautiful new build site, which is all true but Matt and Mandy really made the magic come alive. They made us feel like the main character in our own story. They ensured that, every step of the way, we were choosing what we wanted and what was going to be best for us. We left, within one week, knowing we couldn’t walk away from our dream home. We can now live happily ever after thanks to them. 100% would recommend. Mandy lives in the village so we really got to know the story behind our new home. Matt held our hand each step of the way, ensuring a smooth transition from house to home. We couldn’t be more grateful. And hope that Matt and Mandy get that massive pay rise they deserve! Xx Emi & Ross
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our sales team, and we have passed them on directly to Matt and Mandy, who we know will be very happy to read them.Thank you again, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotGreat service
It’s my second time purchasing a house from Lovell and they are very honest with you about what they offer you. Jade and Caroline, explained all the process to me and went through all the paper all went through very smooth. Thanks so much Caroline and Jade
Hi Elisa, Thank you for your lovely review, I will make sure to pass your comments onto Caroline & Jade. Thank you again, Lovell Homes.
4/5
TrustpilotMy experience with lovell Homes was a…
My experience with lovell Homes was a good one. Lovell Homes are approachable, welcoming and ready to put us through all the procedures as first time buyer.
Hi Evelyn,Thank you for your kind review, we look forward to welcoming you into your first home. Kind Regards, Lovell Homes
1/5
TrustpilotAppalling Staff conduct!
After reserving a Plot at Locke Gardens, Glan Llyn Newport, i was concerned about evident water ingress through the rear and side of the garage dpc caused by non-compliant land levels.I attempted to agree a resolution with the site manager and technical manager hoping that a reasonable solution could be identified within the remainder of the cooling off period. To my dismay this did not happen and instead i was made to feel undervalued and intimidated as a customer spending a large amount of money on a new home, and astounded at the condesending,and dismissive behaviour of both individiduals. Both behaved in an abrupt, “staged” and flippant manner and refused to acknowledge the importance of an enduring solution in line with NHBC guidance, by adjusting adjacent land levels to prevent rising ground moisture along the entire rear wall of the garage and lower side.Forced to accept an inadequate and unsightly “tanking solution”, i was left with no option but to terminate my reservation and incur a loss of search charges of £300 incurred by my solicitor I was also left feeling shaken and disgusted by the whole experienceShocking behaviour and very poor quality non compliant NHBC building standards resulting in a permanently ground moisture compromised garage!!
Dear Mr Pawlby, It’s a shame that our views differed in relation to your concerns in respect of the garage and we were unable to meet your expectations. If you would like to share details of your search charges with marketing.wales@lovell.co.uk we would be happy to reimburse any reasonable costs incurred.Kind regards, Lovell Homes
5/5
TrustpilotThe support and advice we have received…
The support and advice we have received from the very first day we viewed the property has been outstanding.
Thank you Julia for leaving a lovely 5* review of your experience with Bonnie at Park View in Holt. It's wonderful to read your comments about our sales team, and we have passed them on directly to Bonnie, who we know will be very happy to read them. Thank you again Julia, we hope that you are very happy in your new Lovell Home! The Lovell Team.
5/5
TrustpilotNo pressure or rush.
Friendly and knowledgeable staff. We have been allowed to look around the show homes by ourselves at our own pace, this is a big plus compared to other developers who took us around.I felt I could not relax when looking and was forced to make a rushed decision on each property.Tanya and Mel let us look around and answered all of our questions, if they didn’t know the answer they went away and got back in contact very quickly with it.So far the buying process has been enjoyable and straightforward.
Thank you very much for your 5 star review Alisa. We are so pleased to hear your positive comments on your journey so far. I have passed them on directly to Tanya and Mel who will be so happy to read them. We wish you all the best in your brand-new Lovell home.
1/5
TrustpilotNever buy from Lovell
If there was a minus number I would. The customer service… what customer service. What care? What about customers coming first? Not making decisions for customers when they have lived in their HOMES for 3&1/2 years?? There is so much work left to be done on the queensbury site and what they have just started is shocking. We moved in in nov19 and now in March23 they are digging up a nice and neat balancing pond and churned it into a mud pit. They decided that this area needed 3 Jettis, another walkway and an extra bit of mud on mud too. This is an absolute joke. We have had concerns over the existing steps down but now this is just a rub it in your face tool. I really wonder what goes through these peoples small brains. It can’t be much, they don’t put the customer first, they won’t help you or answer your questions, they won’t try and find a middle ground, the won’t clean up there mess, (it’s Friday and they have also left litter there so rude of the builders outside someone’s home) I cannot believe how much we’ve been Mis sold on our home this is just the tip of the ice berg after nearly 4 years it’s a joke. All the air managers have been useles they don’t care at all. I’ve asked for the CEO to come to my house and see it in real life face to face and explain why and when this was agreed as NONE OF THIS was in the plans when we brought our come in late 2019. Also they are Atleast 9 months behind the build as they have moved all the builders onto the next load of houses in another location so nothing is getting finished. Lovely. Useless company- NEVER EVER BUY FROM LOVELL
5/5
TrustpilotVery professional service
Very professional service. Nicky made us feel we were in good hands and has really help us understand the process, where we are within it and what happens next.
Thank you for your 5 Star Review - we will be sure to pass your kind comments onto Nicky! We look forward to welcoming you into your new home. Thank you again, Lovell Homes.
1/5
TrustpilotShabby Treatment - The Sycamores Kirk Ella
Lovell Customer Care have been less than helpful.My house had a leak three days before I completed, at first thesite manager denied there was a leak, faced with the evidence he finally admitted it.My flooring could not be laid as the floor was too damp.I spent Christmas without any flooring, downstairs in the house.The garden floods, totally not interested in sorting anything out.A bathroom cabinet was fitted damaged (knowingly) in November 2022.To this date, this has not been sorted.I have taken two days off work and each day for one reason or another the work has been cancelled.I believe I should be compensated for all the inconvenience, but Lovell think its perfectly ok and I am being denied any recompense.Buying a new home should be a magical experience, Lovell have made it anything but.
Hello, Thank you for your review and we are sorry to hear you feel our Customer Service team have been less than helpful, this is certainly not how we want our customers to feel. I believe our Customer Service team have been in contact with yourself to help resolve your outstanding issues. Again, we would like to apologise for any inconvenience that may have been caused. Kind Regards, Lovell Homes
5/5
TrustpilotThank you Rob and Tom
Thank you Rob and Tom, great job fixing the leak on my shower and making good again. Looks as good as new again. Thank you!
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Rob and Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Rob and Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotJade Fan is very brilliant staff
Jade is very brilliant staff she help me more than I can expected and she is very patiently explaining the importance to me, her quick response can help me to solve many problems. She is a very good and smart staff in Lovell
Thank you so much for taking the time to leave your review. I have passed your comments on to Jade and she is delighted. Many Thanks Lovell Homes Team
5/5
TrustpilotOutstanding
Me and my husband just reserved a house with Hyacinth Harris from The Point Castle Vale site. Hyacinth was very helpful and answered to all of our questions, she is very polite, friendly and professional. It is always a pleasure to comunicate with her.
Hello,Thank you for your lovely review. We are glad Hyacinth was able to help and support you through the process of buying your new home. We will ensure to pass on your comments to her and the teamKindest RegardsLovell Homes
5/5
TrustpilotGreat service
The sales manager Amanda was extremely friendly and helpful, nothing was too much trouble.She always came back to me on queries promptly and the service from her and the wider team was great.
Thank you Mark for leaving a lovely 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.It's wonderful to read your comments about the sales team, and we have passed them on directly to them. We know that they will be very happy to read them.Thank you again Mark, we hope that you will be very happy in your new home!The Lovell Team.
1/5
TrustpilotBought into a shared ownership which…
Bought into a shared ownership which Lovells was the builders (how they call themselves that is another issue) it was left a total disgrace. They have used cheapest materials possible, everything going faulty, workmanship rock bottom poor. Think very carefully before you buy anything this company have built. The customer care is not interested and are ignorant.Avoid this company like the plague, please you will be sorry.
Hello Pier and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
5/5
TrustpilotTo the point of purchase,Lovell Homes &…
To the point of purchase,Lovell Homes & Rosann have been meticulous.Every stage so far has been explained clearly ,concisely & open & cannot find any fault to date.Rosann has been a joy to deal with,patiently answering all questions & giving valuable advice.I would have absolutely no hesitation in recommending Lovell Homes to anyone considering buying a new build.
Thank you for your lovely review on the experience you have had reserving a Lovell Home, we will pass your comments onto Rosann who will be delighted to hear how you feel about the service she is providing.Thank you for choosing to buy a Lovell HomeKind regardsLovell Homes
5/5
TrustpilotSuperb - Lovell Sales Team Royal Victoria Court
We are pleased with the outstanding service that sales team has provided us . They are very supportive & informative which had helped us to decide to go ahead with our purchase. They are easy to contact to & ready to answer our queries. Sales team are working beyond their expertise. Keep it up Lovell Royal Victoria Court Sales team! Thank you for making our first step in this new venture seamless, possible and enjoyable.
Thank you very much for taking the time to leave a 5 star review. We are so pleased to hear your feedback and the support you have received from the sales team. I have passed your comments onto the team who will be so happy to read them! We wish you all the best in your brand-new Lovell home.
5/5
TrustpilotCearon Gate
Rosann couldn’t have been more helpful throughout our experience of buying our first home, every question we asked she had an answer straight away. Also very helpful when letting us pick our kitchen and bathrooms as there was plenty of options to chose from. Also was able to give us prices for any extras pretty much straight away
We are really pleased that you are enjoying your experience with us, We will ensure we pass on these comments to Rosann as I am sure she will be delighted.Kind regardsLovell Homes
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Tell us what you need and we'll put you in touch. Lovell hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ludgershall.
