Every review we hold for the Ludgershall office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbysmal finish quality
Avoid Lovell at all cost! I have bought their house about 9 months ago and found around 50 snags myself. Then was fed up with it and hired an external company to do snagging report and they found another 90 or so.These would include things like:- no ducting (!!!!) for extractor hood- patio doors wouldn't fully close- mould in the attic- most windows badly fitted and won't fully open- dead grass in front garden on arrival- badly fitted tiles by contracted tiler who is a joke, guy wouldn't even use a level tool or spacers- leak under bathCustomer care team might as well not exist. They won't respond to emails or refuse to fix most of the snags.Never buy a house with these guys!
Tomasz · 15 August 2020
Agent replied · 15 June 2024
Hello Tomasz and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 1/5
TrustpilotDo not buy from Lovell homes!!!
Once you buy a house from them,forget about customer service after. Very rude and unprofessional staff!On the day we reserved the plot, no one showed a plan how the garden will look like. I have no words to express my disappointment. The garden can not be used at all as it has a slop which is around 2m and is extremely dangerous. They are saying that we have been informed on the day of reservation which is not true. The woman who sold us the house, Tracey was absolutely not interested of giving any information. She didn't even bother to show the plant. House architecture is really nice but quality is terrible. All our neighbours complain of issues too.Do not buy from Lovell!!!
Николета · 25 July 2020
Agent replied · 15 June 2024
Hello and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotJust wanted to thank Lisa
Just wanted to thank Lisa, Maris and Jordan for fitting in work needed in house and managing to fit in last minute cancellation to get work done quickly. Thanks very much all
Ian · 11 December 2025
★★★★★ 5/5
TrustpilotDeb and Tracey were truly amazing in…
Deb and Tracey were truly amazing in Royal Victoria Court, kept us informed every step of the way. Making sure we have secured the correct plot for us. Can’t wait to move into my dream forever home now.
Jake · 8 September 2024
Agent replied · 23 October 2024
Thank you very much for your 5 star review Jake. We are so pleased you are happy with your brand-new home. I have passed your kind words onto Deb, Tracy and the team. We wish you all the best in your new Lovell home.
★★★★★ 5/5
TrustpilotWendy the sales representative was very…
Wendy the sales representative was very helpful and knowledgeable. Even though she was really busy with other customers she gave us the time and support we needed to make our decision.
Mr · 28 April 2026
Agent replied · 29 May 2026
Thank you Mr Halil for leaving a lovely 5* review of your experience with Wendy and Jo at Lavender Chase in Hunstanton.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Wendy and Jo, who we know will be very happy to read them.
Thank you again Mr Halil, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotDulcie was amazing
Dulcie was amazing, from start to finish she was very helpful and friendly with the purchase of our new build! She always replied to my questions and concerns promptly and always had the answer. Hand over was quick and simple and we even got some goodies for our new house!
Michael · 21 January 2024
Agent replied · 15 June 2024
Thank you Michael for taking the time to leave a 5* review of your experience buying a new Lovell Home at St Edmunds Park in Acle.We have passed your comments on directly to Dulcie, who we know will be really happy to read them.Thanks again Michael, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
★★★★★ 1/5
TrustpilotHighly unrecommended
The salespeople are great. However, the post- purchase customer service is horrible. I highly unrecommend.
Lola · 19 August 2026
Agent replied · 10 October 2026
Lola,
We appreciate your feedback regarding our post-purchase service. We are actively reviewing our processes to improve this experience and would greatly appreciate you letting us know which development you have purchased at so we can look into this further for you.
Kind regards
The Lovell team
★★★★★ 5/5
TrustpilotIrene at the Paddocks
Irene at the Paddocks, Beverley is a lovely, friendly and knowledgeable sales representative.
Samantha · 12 May 2026
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service. Really helpful sales staff explained the buying process clearly and gave thorough information about the property.
Ann · 21 July 2026
Agent replied · 10 October 2026
Thank you for leaving a lovely 5* review of your experience.
We're delighted to hear that you found our sales team helpful and that the buying process was explained clearly. Providing thorough information and support throughout the home-buying journey is very important to us, so it's fantastic to know you had such a positive experience.
Thank you again for taking the time to share your experience.
The Lovell Team.
★★★★★ 5/5
TrustpilotLovell Homes: Heath Farm, Holt, Norfolk - well thought out development, quality homes with a range of styles carefully placed to give character
Sue & Mick BarhamWe recently moved in to our new 3-bed home at Heath Farm. From the outset of the process we found the sales staff to be helpful, courteous, professional and supportive. We were kept informed on the build progress and asked regarding our requirements on aspects of finishing. In addition, we were contacted to check on a particular issue relating to conveyancing to ensure no problems meeting the target completion date. The care and attention really "came across". Since moving in we have been delighted with our house and feel completely at home.The hand over and informal home demonstration were well-handled; during both staff pointed out a few things needing attention that we may not have spotted straight away. A date for correcting of these "snagging items" was arranged for approximately 1 week after the demonstration. The appointment was kept, the "snagging guy" arrived on time, attended to all points, gave an explanation on one issue and pertinent advice on another - promoting confidence in Lovell's after sale customer care.Early days yet, we do take note of the adverse experiences of others on different Lovells sites and are certainly not dismissive of their comments. However, so far Heath Farm has delivered for us - thank you to Suzie and David - more of the same please Lovells.
Michael · 18 January 2020
Agent replied · 15 June 2024
Hello Sue & Mick and thank you for your review. We're delighted to read your review regarding the service you have received with your new home. This is just the type of feedback we hope to receive and we will pass on your comments to the site team.Thank you again for your review.Lovell Homes
★★★★★ 5/5
TrustpilotJordan and Tom
Jordan and Tom attended property to redecorate a hall wall and a wall in toilet They were very helpful tidy and did a good job Nothing was too much trouble Thank you Jordan and Tom
Paul · 8 October 2024
Agent replied · 15 June 2024
Thank you for your lovely review of Jo at William's Park in Wymondham. We have passed your review on directly to Jo and look forward to continuing your Lovell Home journey with you.The Lovell Team
★★★★★ 5/5
TrustpilotPositive
Went into bowlers green to look at some new builds after looking at many homes! Ellie was extremely welcoming and explained everything in detail! She took her time to go through it all as first time buyers it’s a little daunting! Ellie has assisted with all questions possible and helped us find our home!
Karla · 19 September 2023
Agent replied · 15 June 2024
Thank you so much for your 5* review Karla, it's wonderful to hear about your experience at Bowler's Green and that you have found your new home! We have passed your comments on directly to Ellie and we look forward to continuing on your new Lovell home journey with you.The Lovell Team
★★★★★ 5/5
TrustpilotA satisfied customer.
Our journey with Lovell Homes was pleasant right from the very beginning. The sales executive understood our needs and tailored their services to suit us.We recommend Lovell Homes to all prospective buyers especially those who desire a personalised service.
Wilson · 23 July 2024
Agent replied · 24 August 2024
Dear Wilson, thank you for taking the time to write such a positive review about our team at The Junction. I'll ensure they receive it today. It's also great feedback for us regarding the tailored and personal service you experienced, we're very fortunate to have such a high calibre of sales professionals on our team. wishing you many happy memories in your new home. Many thanks, Lovell Midlands
★★★★★ 5/5
TrustpilotWe moved into our Lovell home in Holt…
We moved into our Lovell home in Holt just over two years ago. We've been very happy with the house and also the customer care. Even though we're now out of our warranty period, Lovell are honoring our pre existing snagging. This is always done to a good standard and today has been no exception. Jordan has made a great job of painting the garage door frame and kindly offered some sound advice about future proofing the remaining woodwork. Thanks again to everyone for getting the job done quickly and efficiently.
Paul · 21 October 2024
Agent replied · 23 October 2024
Thank you Paul for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again Paul, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotWe’re in the process of buying our…
We’re in the process of buying our first home and the experience so far has been amazing! Everything has been so straight forward and easy, our sales rep Luke is great, he’s there to answer any questions and is very fast at getting back to us.We are looking forward for the rest of the experience
Hannah · 3 July 2023
Agent replied · 15 June 2024
Hi Thank you very much for your lovely 5 Star Review.We are pleased to hear that your experience so far has been amazing, straight forward and easy and that Luke has been great. I'll make sure that your comments are passed on and we can't wait to welcome you in to your new home. Thank you again Lovell Homes
★★★★★ 5/5
TrustpilotProfessional services provided by Maris
Many thanks to Maris for his professional service. He always endeavour to fix the problem and close the case whenever he could. He has closed the long reported snagging lists which others Lovell Operative can’t do it.
Chee · 28 July 2024
Agent replied · 24 August 2024
Thank you Chee for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Maris.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Maris and to our customer care team in the region, who we know will be really happy to read them. Thank you again Chee, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotLovell Home has been very instrumental...
Lovell Home has been very instrumental in helping occur my first home. They have been guiding me through each stage of the process and ensuring I have the information that I need to make the right decision and that all my documents are in order. Their solicitor was vigilant and ensured I was given the best mortgage and the help-to-buy process was a success.
Shem · 21 August 2022
Agent replied · 15 June 2024
Thank you for your review. We are so pleased that you are enjoying your experience and you have found the team supportive during your journey with us. We have passed your positive comments onto the team and we look forward to welcoming you into your brand-new Lovell home. Kind regards, Lovell Homes
★★★★★ 5/5
TrustpilotRedwing Square excellent service
We have nothing but good things to say about our experience with Lovell Homes so far. We are first buyers so this can be a daunting experience, however Eileen made us feel comfortable and relaxed, showing us the plot and talking us through procedures. Would definitely recommend Lovell Homes and thanks again Eileen for all your help :)
George · 6 March 2023
Agent replied · 15 June 2024
Hello George,Thank you for your lovely review, we are glad Eileen made your buying experience relaxed. We will pass your comments on to the team and EileenKind RegardsLovell Homes
★★★★★ 4/5
TrustpilotStaff especially M/S Jane Langley was…
Staff especially M/S Jane Langley was very professional and we were truly impressed from her welcoming warm attitude. It was a delight to have met her and very impressed from her world class professionalism.
Shahid · 1 September 2024
Agent replied · 23 October 2024
Dear Mr Mahmood, many thanks for taking the time to give your feedback following you're recent visit to our Lockside development. I'll make sure Jane sees this today. If you need us, you know where we are! Many thanks, Lovell Midlands
★★★★★ 5/5
TrustpilotBriarswood Harleston
We have been looking for our first home and cannot fault Lovell’s service so far. Mandy has been incredibly helpful in supporting us as we begin the process. She has answered all questions and is always happy to help.
M · 4 June 2024
Agent replied · 15 June 2024
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at Briarswood in Harleston.It's wonderful to read your comments about our team, and we have passed them on directly to Mandy, who we know will be very happy to read them.Thank you again, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 1/5
TrustpilotThis company are cowboys
This company did work next door. Fitted a new roof. They basically crossed the partywall of my building ripped open the flashing on outside since then we have had major leaks. When we asked them what's going on they sent a inspector with. With no safety shoes who basically said it was our problem. The crossed the partywall. Which tress passed into our property. Ridge tiles removed not put right. Would if they ask for permission to work on your partywall I would say no as after the work has been done they'll leave your roof leaking and looking like crap. Then blame you for signing
Fa · 20 September 2024
Agent replied · 23 October 2024
Please can you let us know the location of your property on the following email address complaints@lovell.co.uk, so that we may look into the matter regarding the roof works for you. We have requested further information through TrustPilot, but to date you have not responded. Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotClaire was extremely pleasant and…
Claire was extremely pleasant and knowledgeable, the entire reservation process was made very easy by her. The site is very attractive and the design layout of the houses very well thought out. We feel very safe and secure that Lovell Homes will provide us with a beautiful home for our family and that with their support, our home purchase will be a smooth one. Thank you.
Jade · 28 February 2022
Agent replied · 15 June 2024
Thank you for your review. We are pleased that you are enjoying your buying process and look forward to handing over your keys to your new Lovell Home.
★★★★★ 5/5
TrustpilotJordan/decorator at Bowlers Green
Jordan was very friendly and talked us through everything he was doing. His job was excellent and he was very meticulous with his work. Would be happy to see him return if anything else needed doing
Urszula · 8 July 2024
Agent replied · 24 August 2024
Thank you Urszula for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Bowlers Green in Hopton on Sea, by Jordan. We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Urszula, we hope that you will be very happy in your new Lovell home. The Lovell Team
★★★★★ 5/5
TrustpilotCustomer service /open weekend
We recently visited your open weekend in Holt. We were given exclusive access to both the show houses and one in the course of construction. We had met Dulcie a few weeks previously when we arrived at the site just before closing; she had just finished dealing with a very difficult individual.On both occasions she was both welcoming and helpful providing very concise information and details in a very professional manner.She is a great asset to Lovell Homes.We look forward to further discussions as our moving plans take shape. Richard &Liz ( Suffolk)
Richard · 8 September 2024
Agent replied · 23 October 2024
Thank you Richard and Liz for leaving a lovely 5* review of your experience with Lovell Homes at Park View in Holt. It's wonderful to read your comments about Dulcie, and we have passed them on directly to her, we know she will be very happy to read them.Thank you again Richard and Liz, we look forward to helping you with your moving plans!The Lovell Team.
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