Every review we hold for the Ludgershall office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI came across Brockenhurst Estate Agent by word of mouth. I found they are highly skilled and very professionals. Their work is second to none! I found an Each of the staff have their own way of working together or use their own initiative to make the team standout. Their communications and work ethics are first class!! They have worked very closely with me Specially "Hannah" with all aspects to deliver an end results.
Hannah is an absolute super star who made the transition to the perfection from start to completion from both side.
I must express she is absolute an asset to this well grown family run business.
Without a doubt, I must express that Brockenhurst Estate Agent you guys are my best choice ever and I am privileged to have you guys around. Great team and amazing people. As we all know that repeat custom is everything and this shows how this company cares about their customers! Thank you so very much for your help and support. Much Obliged.
Suraj · 27 July 2023
★★★★★ 5/5
GoogleI wanted to applaud the level of efforts, professionalism and friendliness that Lou, our estate agent, displayed. She is a credit to Brockenhurst and has left an impeccable impression.
I really recommend this agency for first time tenants
Melissa · 16 September 2025
Agent replied · 17 April 2026
Thank you so much for your kind words! We’re delighted to hear that Lou made such a positive impression and supported you so well as a first-time tenant. She’ll be thrilled to see your feedback. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleRecently started renting a property with Brockenhurst Estate Agents, the whole team are super helpful, responsive and friendly. In my case, we were waiting for our referencing to go through with The Lettings Hub and that was completed a day before our move in date, as soon as this was completed Crystal was fast acting and got the required paper work sorted for us to move in on time. Crystal has honestly been such a super star. I feel like she truly respects me as a person and would go out of her way to help anyone where possible. If you’re thinking about using Brockenhurst Estate Agents, you definitely should, best estate agents I’ve used after renting numerous of houses. You even get a little move in box with essentials, discount codes and more. Thank you, Crystal!
Lydia · 7 October 2022
★★★★★ 5/5
GoogleAbsolutely brilliant! Has kept us informed on everything the whole time, the process was fast and everyone has been lovely. Especially Molly!
Jodie · 15 May 2024
Agent replied · 4 September 2026
Thank you so much for the fantastic review! We’re delighted to hear that you felt well informed throughout and that the whole process was quick and straightforward. We’ll make sure Molly gets a special mention too, she’ll be thrilled to hear your lovely feedback. Wishing you all the very best!
★★★★★ 5/5
GoogleI have to say a big thank you to Hannah and her team for all the help and advice she gave me when I enquired about letting my property. She was able to recommend companies for all my requirements and arranged for them to carry out work.
The property was let immediately the photos appeared on the web site and all the necessary checks were dealt with promptly so the tennant could move in.
Dan
Daniel · 7 October 2022
★★★★★ 5/5
GoogleI had the most positive experience with this real estate agency so far, from the beginning of renting the property until moved in. Samantha Roper (property administrator), has been very supportive, helpful and attentive to our needs, ensuring that any issues we have now living at the property are resolved quickly.
I highly recommend it!
Joao · 23 September 2024
Agent replied · 26 July 2024
Dear Joao,
Thank you for taking the time to leave us a review and for giving us a 5-star rating. We are thrilled to hear that you had a positive experience with our agency, from the start of renting the property until moving in.
We are also pleased to hear that our property administrator, Samantha Roper, provided you with excellent support and assistance throughout the process. We strive to ensure that all our clients' needs are met and it's great to know that Samantha was able to resolve any issues you may have had quickly.
We truly appreciate your recommendation and we look forward to continuing to provide you with exceptional service in the future.
★★★★★ 5/5
GoogleWe have used Brockenhurst for years and have always found the members of staff friendly and efficient. I would highly recommend them and all the serviced they offer.
Sophia · 26 July 2025
Agent replied · 17 April 2026
Thank you for your continued support and loyalty over the years. It really means a lot to us. We're so pleased to hear that you've consistently found our team friendly and efficient, and we truly appreciate your recommendation. We're always here whenever you need us!
★★★★★ 5/5
GoogleBrilliant service, very attentive, professional and most importantly patient (with us small portfolio landlords:). )
Can’t recommend enough!
Ps - Go lettings
Adrian · 23 September 2025
Agent replied · 17 April 2026
Thank you so much for your lovely review! We're really pleased to hear you found our service attentive, professional, and patient, it’s always a pleasure supporting landlords, no matter the size of the portfolio. 😊
We truly appreciate your recommendation and look forward to continuing to work with you.
All the best,
The Brockenhurst Lettings Team
★★★★★ 1/5
GoogleOne of the worst experiences I have had. Incompetence doesn’t cover it. As someone who demands reliability and integrity I would not use this company. They are poor at communicating and when direct emails are sent they are ignored. If you are a seller I would choose another company as they will more than likely lose you clients. As a buyer I would go direct to the owner of the property and make an off the cards offer and cut them out.
Richard · 23 September 2024
★★★★★ 5/5
GooglePaula visits regularly as part of the Brockenhurst inspection/review of rented property. She gave me a months notice of the visit, called to confirm the day beforehand and arrived on time to the minute. Paula was very professional, friendly and polite. The inspection progressed without any problems, Paula taking photos where necessary.
Paula acknowledged the visit in writing later that day.
John · 8 October 2022
★★★★★ 5/5
GoogleThe lettings team provide a very professional and efficient service. They are always willing to help us with the challenges of being a landlord!
Kathryn · 17 July 2025
Agent replied · 17 April 2026
Thanks so much for your kind words. We're glad to hear the team has been helpful and efficient, we're always here to support you with the challenges of being a landlord!
★★★★★ 5/5
GoogleI am very happy with my experience dealing with Brockenhurst everyone I had contact with was very professional and helpful, everything required was dealt with quickly and I was informed at every stage of progress and a special shout out to Chloe Jefferies who went above and beyond to help me secure my new home.
Would highly recommend them.
Laura · 7 October 2022
★★★★★ 5/5
GoogleI have dealt with Brockenhurst for many years and I have always found them to be very friendly, helpful and professional. Highly recommended.
Andy · 12 July 2025
Agent replied · 25 August 2025
Thank you for your kind words and ongoing support over the years. We're so pleased to hear you've consistently found our team friendly, helpful, and professional.
★★★★★ 5/5
GoogleI was very impressed by the way they handle their clients and the way they are so supportive. I would recommend anyone to Brockenhurst as they will give you the best value for your money. Today I am a happy Tenant 😊 …
Precious · 27 September 2024
Agent replied · 4 September 2026
Thank you so much for your lovely review and recommendation. We’re delighted to hear that you felt well supported throughout the process and that you’re now happily settled as a tenant. Providing a helpful, straightforward service and making sure our clients feel looked after is really important to us, so it’s great to know that came across in your experience.
★★★★★ 5/5
GoogleExcellent service.Staffs are very friendly and always give the best suggestion.I am overwhelmed being with Brockenhurst.
Monisha · 17 July 2025
Agent replied · 17 April 2026
Thank you for your kind words! We're so pleased to hear you found our service excellent and our team helpful and friendly. It's always our aim to provide the best advice and support at every stage. We really appreciate you taking the time to leave a review!
Best wishes,
The Brockenhurst Team
★★★★★ 5/5
GoogleWas shown around a flat yesterday by Emma Smith and she was amazing! Great tour and all questions asked were answered. Thank you Emma!
Chloe · 22 May 2021
Agent replied · 26 July 2024
Hi Chloe, thank you for leaving such a lonely review for Emma. I’ve passed your comments on to Emma and her colleagues. Regards, David
★★★★★ 5/5
GoogleProfessional, efficient and clear in their communication. Happy we came to an agreement and had a very plesant meeting also with the LandLord, happy to move in soon.
Jim · 26 November 2024
Agent replied · 4 September 2026
Thank you for your kind review. We’re really pleased to hear that you found the process professional, efficient and straightforward, and that everything came together smoothly with the landlord. We hope the move goes well and that you’re very happy in your new home.
★★★★★ 5/5
Google10/10 service. Just sold my second house with Brockenhurst and couldn't fault them at all - James and Clare are especially brilliant and have been a huge help!
Tanya · 27 October 2024
Agent replied · 4 September 2026
Thank you so much for the fantastic review and for choosing Brockenhurst for a second time. We’re delighted to hear that James and Clare made such a positive difference and helped make the sale a smooth one. Your continued trust in us really means a lot, and we’ll be sure to pass your kind words on to them both.
★★★★★ 5/5
GoogleBig thank you to Amy and Kerri for helping buy our first home. Amy showed me round on the initial viewing of the property and was friendly, professional and knowledgeable about the property and the surrounding area
Helen · 15 May 2023
★★★★★ 1/5
GoogleAvoid this estate agent at all costs. This has been one of the worst experiences we have ever had with any supposed “professional” company. The lack of integrity and transparency from the agents is truly unbelievable. We asked to end the contract based on a catalogue of errors and failures by Brockenhurst, they said that they would only release us from the contract if we dropped our formal complaint and sent to them in writing that we would not leave any negative reviews. Both of which are fully within our rights to do, but shows they only care about their own image and not the impact and poor service they have on their customers.
Nikki · 23 September 2023
★★★★★ 3/5
GoogleI am new to the rental market. I needed to find a place really fast. Initially, they were fast and responsive. It was a bit frustrating that the process of renting wasn't fully explained to me and I found out by trial and error that added some stress to an already very stressful situation. Overall I'm satisfied with the service I received. Despite some overlooked requests to the team, long turnaround to urgent queries, some confusion when I went to collect they keys and unclear messaging - they got the job done.
Robert · 23 September 2023
★★★★★ 5/5
GoogleThese people are simply amazing. Each individual contributes to a very organised and efficient team. Hannah in rentals (has really been tested), she has shown nothing but strength, patience and professionalism. Clare- has put us in an absolute amazing position with selling our house, she is simply fab. I will always recommend these guys, not just their renting and buying knowledge and expertise. But the friendly and professional manor each of them have is second to none. So a huge huge thank you "again" from me guys xx
Narell · 23 September 2023
★★★★★ 1/5
GoogleWe put an offer on a property, Brockenhurst didn't explain any issues with the seller, and we explained we were ready to move ASAP. We had a 2nd viewing at the property, to be told by the vendor they were in no hurry and kept their previous buyer waiting 9 months before the buyer pulled out after being kept waiting. This obviously sent alarm bells ringing with us, we didn't want our chain to fail because of us and loose the buyer for our house. We asked Brockenhurst if we could view other properties with them and they refused as we had pug in an offer on a property. We explained the situation with the house we put an offer in, but they were not interested, which meant we lost out on other properties. The vendor never replied to anything from our solicitor and wasn't a serious seller. Needless to say after 3 months and considerable expense to us and money we would never get back, we pulled out as it was not a serious house sale. Brockenhurst even confirmed the vendor hadn't been looking at other properties, Which Brockenhurst were aware of. Brockenhurst never responded to any queries and never explained the situation before taking our offer. The house is still on their website, over a year after our offer. Feel sorry for the 3rd person who had put in an offer and being messed about by Brockenhurst and vendor.
Lisa · 27 July 2023
★★★★★ 5/5
GoogleWe recently sold our current property and exchanged yesterday with a completion date confirmed. We switched to Brockenhurst after viewing the property we have now secured. After 3 viewings the deal was done in a matter of 4 weeks. Claire and Karen were professional throughout delivering an excellent service. Highly recommended.
Scott · 22 May 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
