Every review we hold for the Ludgershall office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've worked with Rosie at Brockenhurst Estate Agents' lettings branch in Ludgershall on electrical inspection and remedial work across several of their managed properties. She's straightforward to deal with, communicates clearly, and any issues I've flagged during jobs have been followed up and resolved properly rather than left to drift. Would recommend her and the branch to anyone needing a lettings contact who actually stays on top of maintenance matters.
Greg · 1 September 2026
Agent replied · 2 September 2026
Thank you for taking the time to leave such a detailed review. It’s great to hear your feedback about Rosie and the team at our Ludgershall lettings branch. Clear communication and making sure maintenance issues are followed through properly is hugely important to us, so we’re really pleased that’s been reflected in your experience working with us. We really appreciate the recommendation and look forward to continuing to work with you.
★★★★★ 5/5
GoogleRecently moved into a new home through Brockenhurst letting agency . Rosie was part of the process from the first viewing right through to moving in and even after settling in , she has been a constant help, a quick response and has made what can be an incredible stressful transition, a manageable and enjoyable one . Rosie has gone above and beyond for us , she doesn’t make anything seem like it’s too much and has kept communication between ourselves and the landlord efficient and simple.
Second house we have rented using Brockenhurst and I would recommend to anyone .
Thank you to the team and especially Rosie for a smooth move 😍
Nicola · 8 April 2026
Agent replied · 2 September 2026
Thank you so much for your lovely review and for choosing Brockenhurst again. We’re delighted to hear that Rosie made your move feel smooth and manageable from the first viewing right through to settling into your new home. She’ll be really pleased to know that her communication, support and willingness to go the extra mile made such a difference. We really appreciate your continued trust in us and your recommendation, and we hope you’re very happy in your new home.
★★★★★ 5/5
GoogleWe have been renting through Brokenhurst Estate Agents for the past 2 years and have had a fantastic experience throughout. In particular, Tianna Lumsdan has been absolutely brilliant. She has always been friendly, professional, helpful and quick to respond whenever we have needed anything.
It’s been reassuring knowing that we have someone so approachable and reliable to deal with, and Tianna has always gone above and beyond.
We would highly recommend Brokenhurst Estate Agents.
Thank you for looking out for us over the past 2 years.
Phil · 11 September 2026
★★★★★ 5/5
GoogleThe team at Brockenhurst Basingstoke have been fantastic from start they were assisting throughout the purchase, the move and finding us a suitable tenant
Lou has been absolutely brilliant about being present for every single viewing
,going through the detail of every fixture in the property and keeping me up-to-date with the progress on applications in the end found me a very suitable tenant
.The transition has been fantastic. She worked really hard to get the references going and getting my property occupied in time. I cannot thank her enough for the guidance and patience she’s shown in getting this property up and running
Ruchika · 16 December 2025
Agent replied · 17 April 2026
Thank you for taking the time to share such a lovely review. We’re delighted to hear that the Basingstoke team made your experience smooth from start to finish, and that Lou’s dedication and attention to detail stood out throughout the process. She’ll be thrilled to know how much you appreciated her efforts. Wishing you every success with your tenancy moving forward!
★★★★★ 5/5
GoogleWe have been working closely with Brockenhurst over the past year and especially Lou has made our time with them very easy. Their communication and delivery is always spot on! We look forward to working with them long term
NextGen · 11 September 2026
Agent replied · 16 September 2026
Thank you so much for your kind words and for your continued support over the past year. It’s fantastic to hear that Lou has made working with us so easy and that our communication and service have consistently hit the mark. We really value the relationship we’ve built and look forward to working together for many years to come!
★★★★★ 5/5
GoogleWe are very happy that we choose Brockenhurst Lettings ! We appreciate that you are always there for us, no matter what!
We did not have any major issues since we moved in and when we had small issues you' ve been so happy and quickly help us to resolve our requests . I will continue to say that you are our Best Choice ever and we are lucky to have you , we feel safe and secure ThankS to You, Tianna L. and all Brockenhurst TEAM!
Everybody is so nice there , great team, amazing people !
GOD BLESS YOU, BROCKENHURST TEAM!
Florentina & Gaby
Florentina · 23 September 2025
Agent replied · 17 April 2026
Thank you so much, Florentina and Gaby, for your kind and heartfelt words! We're so pleased to hear how happy you’ve been with the service from Tianna and the team. It’s always our aim to make sure you feel supported, secure, and at home, and your lovely feedback truly means the world to us. We’re lucky to have tenants like you, thank you again for your trust!
★★★★★ 5/5
GoogleI have been a landlord with Brockenhust for over 3 years now and although initially there were some hiccups they have vastly improved on their customer service and most importantly on their communication. I must mention Lou has been instrumental in providing a clear and efficient service. She is always happy to help and so professional. I am impressed with the turn around of how they have vastly improved on their service. Any issues with the property are promply highlighted and delt with. They also offer solutions when it comes to maintenance issues and yearly gas certification. I am a happy customer now and we will continue to use them going forward. I can rely on their professionalism and have the piece of mind that my property is well managed and looked after.
Edrees · 23 September 2025
Agent replied · 17 April 2026
Thank you so much for your honest and encouraging feedback. We’re truly grateful to have had your continued trust over the past three years. While we’re sorry there were some initial hiccups, it’s great to hear that our efforts, particularly in communication and service, have made a real difference.
Lou will be especially pleased to hear your kind words; she’s a valued member of the team and takes great pride in delivering a professional and supportive service. We’re delighted to know you now feel confident and at ease knowing your property is in good hands.
Thank you again for your continued custom, we look forward to working with you for many more years to come.
Best regards,
The Brockenhurst Team
★★★★★ 5/5
GoogleWe’ve had a genuinely excellent experience working with Brockenhurst Estate Agents.
Rosie, Tianna and Lou have all been incredibly professional, helpful and attentive throughout our dealings with them. Communication is always clear and efficient, and they are consistently approachable, organised and a pleasure to work with.
What really stands out is how much care they put into everything. They are responsive, considerate and always make an effort to keep things running smoothly, which makes such a difference when working together on properties and time-sensitive arrangements.
We really value the relationship we have built with the team and greatly appreciate the trust, support and professionalism they have shown us. Rosie, Tianna and Lou in particular are absolutely lovely to deal with and a real credit to the company.
We would happily recommend Brockenhurst to anyone looking for a professional, reliable and genuinely caring estate agency.
Goldenhousekeeper · 4 September 2026
Agent replied · 5 September 2026
Thank you so much for such a thoughtful review. We’re delighted to hear how positive your experience has been with Rosie, Tianna and Lou, and we’ll be sure to pass your lovely comments on to them.
Building strong, trusted relationships and making the process as smooth as possible is incredibly important to us, so your feedback really means a lot to the whole team. Thank you again for your continued support and recommendation!
★★★★★ 5/5
GoogleRosie was fantastic today. Really helpful and informative on the phone, and felt like she was working with us rather than just for the landlord. Great show around, where she was engaging and able to answer all of our questions.
Louise · 15 May 2026
Agent replied · 15 May 2026
Thank you for the great feedback! We're so glad to hear that Rosie was helpful, engaging, and able to answer all your questions during the viewing. We really pride ourselves on working with our clients, and it’s wonderful to know Rosie delivered that experience. We'll be sure to pass on your compliments to her!
★★★★★ 5/5
GoogleBrockenhurst have been excellent from the start. Our initial meeting with Lou gave us confidence in all aspects of their services. The photos and marketing were great and we secured lovely tenants within a couple of weeks. Both Lou and Rosie are extremely good at making us feel 'looked after' by taking all the pressure away from us. We are really happy with Brockenhurst who are continuing to manage our property and would certainly recommend them to anyone.
Pat · 8 May 2026
Agent replied · 7 May 2026
Thank you for the wonderful 5-star review! We are incredibly proud of our team, and it is fantastic to hear that Lou and Rosie have taken the pressure off and made you feel so well looked after. We're thrilled that we could secure great tenants for you so quickly. Thank you for trusting Brockenhurst with your property management, and we appreciate your recommendation!
★★★★★ 5/5
GoogleExcellent service and support from Tianna and the team at Brockenhurst as always.
IAN · 2 September 2026
Agent replied · 3 September 2026
Thank you so much for your kind review! We’re delighted to hear you received excellent service from Tianna and the team. We really appreciate your continued support and look forward to helping you again in the future.
★★★★★ 5/5
GoogleTianna was professional and had prompt communication throughout
Nick · 10 September 2026
Agent replied · 16 September 2026
Thank you for your kind review. We’re delighted to hear that Tianna provided a professional service and kept communication prompt throughout.
★★★★★ 5/5
GoogleA Huge Thank you to Samantha in Lettings, who has supported us consistenly with updates, communication, advice has just been brilliant. Renting can be so stressful with dealing with everyone involved but Samantha took my hand and led the way, I cannot thank you enough. Stressful time become a lot easier. I would so recommend Brockenhurst Estate Agents either if you are renting or buying as Molly in Sales was our first contact who was so helpful. Just wished there was more Stars to give you Samantha. A very happy customer.
Julia · 23 September 2024
Agent replied · 26 July 2024
Thank you so much for your kind words, Julia! We are so pleased to hear that Samantha and Molly have been able to make the process of renting and buying easier for you. We are truly grateful for your 5-star rating and your review of our services. Thank you for your support and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleLou has been very helpful and attentive, answering a lot of questions that I had. She helped give me a lot of peace of mind whilst moving away.
Hong · 20 March 2026
Agent replied · 17 April 2026
Hi Hong, thank you so much for the wonderful review! Moving away can definitely be a stressful time, so we are thrilled to hear that Lou was able to answer all your questions and give you some peace of mind. We will be sure to pass your kind words along to her.
★★★★★ 5/5
GoogleWithin two days of instructing Brockenhurst to put my property on the market, Rhys had conducted two viewings and sold to the property at asking price. The viewings were gained by the team ringing round potential buyers and asking if they wanted to view. At this point, no photos or videos of the property were taken.
Once the offer was accepted, we moved within eight weeks. The team kept us updated throughout and communicated exceptionally well. So from putting the house on the market, accepting the offer, completing, and exchanging it was only 53 days! It would not have been that quick had it not been for the exceptional service of this amazing company!
Emily · 16 September 2025
Agent replied · 11 August 2025
Thank you so much for your amazing review! We’re thrilled to hear how quickly everything moved for you, from instruction to completion in just 53 days is a fantastic result. Rhys and the whole team worked hard to connect the right buyers straight away, and it's great to know that level of commitment made such a difference. We really appreciate your kind words and are so pleased we could help make the process smooth and stress-free for you.
★★★★★ 5/5
GoogleRosie continues to be a pleasure to deal worth throughout our move & since, she’s efficient, knowledgeable & professional at all levels & we’ve always had excellent communication with any queries or questions.
Kirsty · 21 September 2026
Agent replied · 26 September 2026
Thanks so much for your review Kirsty. Really pleased to hear you’ve found Rosie a pleasure to deal with! She’ll be delighted to hear your feedback.
★★★★★ 5/5
GoogleAlways professional yet friendly. Very hospitable, calm, and welcoming. They always find a way to help and make you feel comfortable. Excellent service and a genuinely pleasant experience.
Mohammad · 2 September 2026
Agent replied · 3 September 2026
Thank you so much for your lovely feedback. We’re really pleased to hear that you found the team professional, friendly and welcoming throughout. It means a great deal to know you felt comfortable and well looked after, and we really appreciate you taking the time to leave such a kind review.
★★★★★ 5/5
GoogleThe Brockenhurst letting teams have been incredibly efficient, helpful and supportive of me in renting out part of my property
They’ve always responded promptly, been understanding of delicate or awkward situations and they have advised me when prices should go up or down.
I wouldn’t hesitate to recommend them to someone else and I am happy to be a repeat customer of an agent I can trust.
Jo · 23 September 2025
Agent replied · 17 April 2026
Thank you so much for the lovely review! We're really pleased to hear you’ve had a positive experience with our lettings team. Your trust and continued support mean a lot to us, and we’re always here if you need anything.
★★★★★ 1/5
GoogleTENANTS BEWARE!!!!
If i could give this less then 1 star i would. As a tenant, we have been ignored, shunned and even i would say bullied from the manner and tone they email us with. We are just an issue to them!
We moved in to a property they said has gas heating , but it didnt!!! But gas still runs to property to we still pay a service charge of £10 a month but estate agent and landlord will not respond!! Either landlord is away and they cant talk to them, or now a staff member is on annual leave abd so cant discuss!! This has gone on since august and instead of resolving they evicted and are selling house. Still will not give us any answers to the hundreds of £££££ it has cost us for gas we dont have !!!!
I have attached emails from them for you to read the tone.
They are rude and do not care about their tenant!
Sarahstacey · 8 March 2026
★★★★★ 5/5
GoogleHi , I’ve been dealing with the Brokenhurst ludgershall office for a couple of years now and have found them to be very efficient and courteous.
Doesn’t matter who you get through to whether it’s Tianna , Lou or Rosie they are friendly and deal with problems promptly .
I’d happily recommend them.
Michael · 11 September 2026
★★★★★ 5/5
GoogleExcellent company with Professional & polite service, highly recommend Tianna, Lou & Crystal @ Ludgershall. Many thanks 👍 …
J · 17 July 2025
Agent replied · 9 November 2024
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team. Your feedback means a lot to us, and we’re here to help whenever you need. 👍😊 …
★★★★★ 5/5
GoogleI can not rate this company more highly. The lettings team especially have been by far the best I have worked alongside in many years in property. Professional, transparent and always eager to help.
Reece · 3 April 2026
Agent replied · 17 April 2026
Thank you so much for the glowing review! We are incredibly proud of our Lettings Team, and hearing that they are the best you’ve worked with in your many years in property is a huge compliment. Transparency and professionalism are at the core of what we do, and we’re so glad it’s made a difference in your experience. We look forward to continuing our work together!
★★★★★ 5/5
GoogleNothing but positive things to say about my experience with Brockenhurst. The sale of my flat was handled with professionalism and real efficiency. James and Anji were both fantastic and communicated with me throughout the process. Would recommend to anyone!
Emma · 29 July 2024
Agent replied · 24 August 2024
Thank you so much for taking the time to leave a review for Brockenhurst Estate Agents. We are thrilled to hear that you had a positive experience with our team during the sale of your flat.
It's always our goal to provide our clients with the highest level of professionalism and efficiency, and we're glad to hear that James and Anji were able to deliver that for you. We pride ourselves on strong communication throughout the entire process, and we're happy to hear that this was reflected in your experience.
Thank you for recommending us to others. We truly appreciate your support and trust in our services.
★★★★★ 5/5
GoogleI came across Brockenhurst Estate Agent by word of mouth. I found they are highly skilled and very professionals. Their work is second to none! I found an Each of the staff have their own way of working together or use their own initiative to make the team standout. Their communications and work ethics are first class!! They have worked very closely with me Specially "Hannah" with all aspects to deliver an end results.
Hannah is an absolute super star who made the transition to the perfection from start to completion from both side.
I must express she is absolute an asset to this well grown family run business.
Without a doubt, I must express that Brockenhurst Estate Agent you guys are my best choice ever and I am privileged to have you guys around. Great team and amazing people. As we all know that repeat custom is everything and this shows how this company cares about their customers! Thank you so very much for your help and support. Much Obliged.
Beautiful · 23 September 2023
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