Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThank you so much to Lee and Nadia - WHAT A TEAM! the service was such a breath of fresh air. I got feedback quickly and promptly, I had viewings instantly on the property and sold for above the asking price. Lee even challenged me to put the house on for more than I thought it was worth, and he was right!!! Viewings were booked professionally, with confirmation via email, and even a reminder on the day. Thank you again :)
Vikki · 25 March 2020
Agent replied
Thank you for taking the time to leave us such a lovely review Vikki, We hope you will be very happy happy in your new home and look forward to seeing Stanley in the office soon.
★★★★★ 5/5
GoogleWe put our house on the market in Lowestoft, in March. I used 2 agents, and Right Move's opposition got the sale. It fell through in May and I asked Right Move to be the sole agent. Completion occurred early October. Every time there was anything to do with the house, i.e. viewing, queries on something, Ollie and his team liaised with me immediately. No delays. Ollie was in charge of the sale of my house, but the other people in the office always knew what was going on. A pleasure to deal with, and I wish them lots of success. Thank you for being there for me. Carol MacKenzie.
Carol · 29 July 2019
Agent replied
Hi Carol, Thank you so much for the kind words, we are glad you had such a positive experience and that we could be there for you throughout the process. We'll be sure to pass your feedback on to Olli and Ashley who dealt with your transaction and would like to wish you all the best in the future.
★★★★★ 5/5
GoogleWe are in the early stages of looking to sell and buy in the area but with a month or so works left to do on the house I popped into see your move and spoke with Lee. He was very knowledgable friendly and helpful without being too pushy. The way he handled my enquiry made me confident in using your move when I sell my property as I feel it would be in excellent hands - Lee is an asset to the company.
Emily · 29 July 2019
Agent replied
Thank you Emily for your kind words, always delighted to be able to receive feedback from happy customers.
Thank you for your custom and we hope to be able to assist you when you decide to sell your home and look forward to speaking to you in the future.
★★★★★ 5/5
GoogleI viewed a few properties with Lee Newrick and my experience was brilliant. I was looking for my first home so I was a bit nervous but Lee put me at ease and answered any questions I had no matter how big or small they were and nothing was ever too much trouble. He was polite, friendly and had a down to earth approach that not all agents have. Would 100% recommend to all my friends and family. Thank you Lee!
Evie · 29 July 2019
Agent replied
Thank you Evie for your kind words, we are always delighted to be able to receive feedback from happy customers.
Thank you for your custom and we hope to be able to assist you again in the future.
★★★★★ 5/5
GoogleThank you Lee Newrick for all your hard work and assistance with the purchase of our new home, from insisting we check out the “wild card” property which we fell in love with, to ensuring we got our keys within the tight pre Xmas deadline, we appreciate all the effort and hard work.
I would highly recommend the Your move team
Vanessa · 29 July 2019
Agent replied
Delighted that we managed to find you your dream home, Thank you for taking the time to provide some feedback, please feel free to contact us should you require our services in the future.
★★★★★ 5/5
GoogleLee was brilliant helping us with our move from the initial viewing right upto moving in day! We were informed of what was happening every step of the way.. would 100% reccomend Lee and the your move Lowestoft team ????
Charlotte · 29 July 2019
Agent replied
Thank you for your kind words, we always strive to go the extra mile for our customers. We appreciate you taking the time to leave us a review.
★★★★★ 5/5
GoogleLee Newrick is extremely personable, professional and incredibly knowledgeable. Having dealt with Lee for sometime now I would not consider using anyone else but him or Your Move. Fantastic service by far the best in Lowestoft.
Kerry · 29 July 2019
Agent replied
Thank you Kerry for your kind words its always pleasing to hear that our customers experience has been positive, Thank you for your custom, we hope to be of service to you in the future.
★★★★★ 5/5
GoogleIts definitely true what people say, that moving house is one of the most stressful things you can do. But support and advice from Nadia and Lee at Lowestoft made it so much easier.
Cords · 25 January 2020
Agent replied
Thank you for taking the time to leave us some feedback Mrs Johnson. Its always nice to hear our customers are happy with the service we provide.
Good luck in your new home!
All the best from the Lowestoft Sales team
★★★★★ 1/5
GoogleLittle support for tenants. Maintainence not kept up with. Emails ignored. Communication poor. Agents blamed landlady, landlady blamed agents. No care or consideration for those paying rent and wanting a warm house and appropriate facilities. Lost most of my deposit for things that should have been dealt with when reported.
Edited after response from Your Move.
1. I was told by you that the heating would be sorted in a week as it could go to Environmental Health. It's a shame you don't consider someone with two children in a cold house as a serious matter.
2. The landlady said not all things I reported were passed onto her. Hence the lack of communication comment and blame from you to her and her to you.
I was more than patient and never expected too much. And the deposit loss wasn't fair as a lot of the issues I lost my deposit on were things that had been reported during my tenancy.
Lauren · 29 July 2019
Agent replied
Thank you for your review Lauren. We appreciate your feedback, it is important to us. Please understand that as the managing agent, without authorisation from the Landlord we are unable to instruct repairs/maintenance works. The only way we can intervene is if the issue is that serious that authorities such as Environmental Health become involved.
With regards to your deposit, it was protected by a deposit scheme called MyDeposits. I understand your dispute went to arbitration to be treated fairly and it was their decision to reward the Landlord.
If there is anymore we can help you with, or if you have any further questions please contact us directly on 01502 534998.
Kind regards,
Your Move Lowestoft
★★★★★ 1/5
GoogleViewed a property in Lowestoft which looked lovely in the photos. Well in reality it should have been condemned, piles of old bricks and rubble piled up in the front garden, all the window frames rotted out, broken glass everwhere, filthy kitchen and a balcony that l wouldn't trust to a cats weight. How does an apparently reputable agent allow itself to get involved in a slum property. As a landlord l would be so ashamed to bring this to the market and suprised any agent would be interested in doing so.
Alec · 29 July 2019
Agent replied
Hello Mr Slade,
We're sorry to hear that you were not happy with your experience. To help us look into this further please contact the branch via email Oliver.hurren@your-move.co.uk or call 01502 534998.
Many thanks
Your Move Oliver James
★★★★★ 5/5
GoogleI give your move 5 star it was my first time buying a house and the friendliness of the staff was amazing and if I had any problems they were always willing and there to help me and had to contact them recently due to another issue and I will have to praise lee newrick for all his help wouldn't know what I'd of done without him amazing and trustworthy company would recommend them to anyone I know.
Gemma · 4 September 2019
Agent replied
Thank you for the five star review Gemma, soo pleased to be able to assist a returning customer. It shows that we impressed you last time round for you to come back to us!
★★★★★ 5/5
GoogleDealt with Ashley who was very helpful and knowledgeable when dealing with me buying my first home, where I am now moved in and very happy. Thank you!
Andy · 29 July 2019
Agent replied
Hi Andy. All of us at Your Move are really pleased to hear of your positive experience. I hope you continue to enjoy your new home, and please don't hesitate to contact us if you need us in the future!
★★★★★ 5/5
GoogleGreat service! Especially Jack Mitchell as he was very helpful and couldn’t do enough for us. I will definitely be recommending your move to friends and family!
Matt · 29 July 2019
Agent replied
Thank you Matt for your kind words its always pleasing to hear that our customers experience has been positive, Thank you for your custom, we hope to be of service to you in the future.
★★★★★ 5/5
GoogleI think the Right Move Lowestoft team are fabulous!
Our recent purchase was as smooth as glass and in particular, Lee Newrick's experience of the local market/3rd party service providers/and Right Move's services, was a really great help!
Buying and selling a property can be a major stress, but Lee and the Right Move Lowestoft team helped to make it a breeze for us.
Our sincere Thanks to you all.
Chris · 29 July 2019
Agent replied
Thank you Chris for your kind words, we are always delighted to be able to receive feedback from happy customers.
Thank you for your custom and we hope to be able to assist you again in the future.
★★★★★ 5/5
FacebookCouldn't recommend the Lowestoft team highly enough. Friendly, efficient service. Both Lee and Andy went above and beyond my expectations and nothing was too much trouble for them, despite having to overcome numerous hurdles to get the sale through.Thanks again guys - You're Awesome!
Jenny · 26 November 2021
★★★★★ 5/5
GoogleSold our house with Lee and the team couldn't have been more helpful. Thank you for everything.
Sue · 29 July 2019
Agent replied
Hi Sue, Thanks for your kind words, really happy that we managed to assist with the sale of your home, please feel free to contact us if we can be of help in the future.
Best wishes for the new property.
★★★★★ 5/5
GoogleI had the pleasure of meeting Lee this week, having spoken to countless other agents in my search for a new home for my mother and from the outset he was warm, friendly and listened to my needs. Upon viewing the property he was knowledgeable of both the area and the property and made suggestions to changes in the bungalow that would benefit my living situation. Thanks for all your help Lee and keep up the good work, your attitude and personality is something some of the other agents could learn from.
S · 7 July 2020
★★★★★ 1/5
GoogleI have tried calling the letting team for over a week now, The last time I moved I also tried to call the letting team and it took 4 months tilll I gave up and had to go somewhere else. I just hope this time they actually help.
Declan · 29 July 2019
Agent replied
Good Morning Declan,
Thank you for taking the time to write your review.
I understand that my colleague spoke with your partner on a couple of occasions since your first enquiry to explain the access via the current tenant. Whilst we do our best to accommodate all reasonable viewing requests, the logistics behind accessing a property during the end of a tenancy isn't always as easy you may imagine.
We hope to be in touch again soon to make arrangements as discussed and wish you all the best with your property search in the meantime.
Kind regards,
Your Move Oliver James - Lowestoft
★★★★★ 5/5
GoogleWould really recommend your move to friends and family; Jack Mitchell was extremely helpful. Explained everything clearly, answered all my question and was the reason i ended up buying my house.
Bradley · 29 July 2019
★★★★★ 5/5
GoogleNeeded to sell my house very fast as my dream home came up unexpectedly, Ashley (the Branch Manager) came to value my house, the photographs were taken within a few days and were excellent quality, the team was very professional and they sold my house in just over a week for the full asking price :-) They kept me up to date and the whole experience was 5 star! highly recommended!!!
Kelly · 29 July 2019
★★★★★ 5/5
GoogleWould like to say a massive thank you to lee and the Lowestoft team couldn’t of helped any more if they tryed from the minute we viewed to moving in day??
Alex · 29 July 2019
Agent replied
Thank you for taking the time to provide us with feedback Alex, Our team always strives to go the extra mile for our customers, and we are pleased to know you are happy with service you have received.
★★★★★ 5/5
GoogleI spoke on the phone with Jack! He had all the answers to my questions about the property I was enquiring about... very helpful 10/10 service! Thanks
Jacob · 29 July 2019
Agent replied
Thank you Matt for your kind words its always pleasing to hear that our customers experience has been positive, Thank you for your custom, we hope to be of service to you in the future.
★★★★★ 5/5
GoogleExcellent service from everyone in the Lowestoft branch, particualy from Lee Newrick who helped me from start to finish with the purchase of a property.
Wonkey · 8 July 2019
Agent replied
Thank you for taking the time to leave a review for us Tom, We are delighted that you were happy with the service received in branch and look forward to helping you again in the future.
★★★★★ 5/5
Facebookreally helpful during our search for a property. The staff at the Lowestoft branch were more than happy to keep us informed and were honest and reassuring throughout the whole process. Highly recommended
Jimmy · 26 November 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
