William H Brown Lowestoft reviews

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 5/5

Google

Outstanding service delivered by Will Tottie. Would 100% Reccomend Will.

Cain · 10 June 2026

★★★★★ 5/5

Google

Lynzi at william h brown has been great communication from start 2 finish

Kirk · 10 May 2026

★★★★★ 5/5

Google

Kara Miller was extremely helpful with sorting out my issues and answered all queries without any hassles at all. Thank you so much Kara!

Sykes · 26 July 2024

★★★★★ 1/5

Google

Anyone who’s looking to sell with William H Brown - steer clear. Before we signed the contract, it was all positive. We spoke about all these ideas and things they would do to try and secure a sale. We had promises of lots of investors and cash buyers who are on their books who would be contacted. Nothing ever came of it once we were tied into a contract. They didn’t even give us an update on ‘all these investors’ and why suddenly these all disappeared into thin air. We had NO update at all. We were meant to have a weekly catch up call, which never happened. The only time we had calls were to ask about the progress of the renovations on our end - nothing about their progress at all. We were completely in the dark about everything they were doing to try and sell the house - which was NOTHING. They got us ONE viewer and even they were lied to about the house, as they thought the house was completely different, which was a waste of everyone’s time. I travelled a 6 hour round trip and paid out expenses to clean the house ready for the viewing which lasted all of 2 minutes. The least they could do was make sure the potential buyer knew the basic details of the house. If this was done, they would have known straightaway that the viewer was looking for something completely different. I’ve since spoken with a few other sellers who have had awful experiences with them. I’ve also spoken with other local estate agents who have said the same. It was a complete waste of time as they never achieved anything. The lack of updates on their end prove that they were doing nothing, as they simply had nothing to tell us. When we gave our notice to leave, we received a threatening call. One of the team called to say that we owe them thousands as we are in breach of our contract - which we weren’t at all! We asked for a call from the manager, where it was clarified that we handled everything as we should have. I don’t appreciate the threats when all we did was give our notice!!

Kaiden · 28 January 2024

★★★★★ 5/5

Google

UPDATE: Massive THANK YOU to Megan at William H Brown for your assistance in transitioning our rental - Megan is professional, friendly and incredibly helpful. We remain really impressed with the service from this company! UPDATE: A huge thank you to Sophie and the team at WHB for all their help in getting us into our new rental on time. I can't fault this team of wonderful, friendly and helpful people. Sophie, you've been incredible, thank you! Huge thank you to Sam Ellis from WHB. We searched for months trying to find a rental, and Sam has managed to find us a great place. He has been friendly, helpful and professional. Great service, thank you!PositiveResponsiveness, Quality, Professionalism

Cheylyn · 25 October 2022

★★★★★ 5/5

Google

Josh was very helpful in getting me set up in renting a property, very friendly and professional

Connor · 17 October 2024

★★★★★ 5/5

Google

Great service from Will. Thank you

Sam · 10 June 2026

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

William h brown have been spot on from the moment of our enquiry to accepting an offer within a few days of going live!!! Staff have been friendly and helpful, communication has been excellent and the photos of our house were really nice. A big thank you to Will for showing potential buyers around our home, keeping us updated daily and getting us a cracking deal 😉 Keep up the good work guys, would definitely recommend.

Bib · 10 January 2023

★★★★★ 5/5

Google

Josh was really helpful and friendly.Helped us find a tailored property to rent😊 …

Iswarya · 1 November 2024

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 5/5

Google

Kara has been great and always available as well as efficient!

Ross · 25 November 2024

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 5/5

Google

William h brown have been spot on from the moment of our enquiry to accepting an offer within a few days of going live!!! Staff have been friendly and helpful, communication has been excellent and the photos of our house were really nice. A big thank you to Will for showing potential buyers around our home, keeping us updated daily and getting us a cracking deal 😉 Keep up the good work guys, would definitely recommend.

Richard · 25 October 2022

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 2/5

Google

Booking was fine but when we got to the land the agent had no idea where the boundary was gor the land for sale or infact which parcel of land was for sale. I asked for the land registry docs which showed the land and clearly said it wasn't to be for commercial purposes. I'd stated I was looking for commercial land. Pointless visit and waste if time. Feedback given via email to agent and completion of their feedback form but got a phone call asking for feedback a week later. No apology and clearly don't read any documents before they sell so who knows if they will actually sell the right plot. Not impressed.

Mina · 25 October 2021

★★★★★ 5/5

Google

To build on my pension pot I have acquired a small portfolio of rental properties. As I have invested a great deal it was really important that the tenants took care and enjoyed living in them. To this end I spoke to Sam Ellis, who over the last three years has found me lovely people and took every opportunity to make sure we were all happy. I am pleased that Sam has now been made Rentals Manager which is fully deserved. If you are thinking of going down the rentals route then you can be sure that you will be given every assistance by Sam. A true professional in these difficult times.PositiveResponsiveness, Quality, Professionalism, Value

Mandy · 25 October 2021