2/5
TrustpilotTried looking up a property on their…
Tried looking up a property on their site and it doesn't even recognise the name of the town! I.wont bother.
Trusted Agent profile · Lowestoft
William H Brown Lowestoft reviews
★★★★★
1,500 reviews across 2 platforms
138 London Road North, Lowestoft, NR32 1HB, NR32 1HB
William H Brown's office in Lowestoft, at 138 London Road North, is rated 2.5 out of 5 across 1,500 reviews on two platforms, including 299 Google reviews rated 4.4.
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Reviews
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent service
Excellent service, first class
1/5
TrustpilotHorrible horrible service
Horrible horrible service! Do not recommend.
1/5
TrustpilotWorst estate agents ever
Worst estate agents ever. All they care about is sales; not their customers. Slowest estate agent in the chain.
1/5
TrustpilotUtterly dreadful
Utterly dreadful. Suppose to be moving a tenant in today but William H Brown has failed to get the paperwork sorted out
1/5
TrustpilotDo not use at all
Do not use at all - they are useless !
5/5
TrustpilotI find the staff and service they…
I find the staff and service they provide wonderful. Titans goes over and above to help you.
1/5
TrustpilotFailed to turn up for valuation…
Failed to turn up for valuation appointment, waste of time and energy
5/5
Googleexcellent service, very helpful and kept me informed with regards my home purchase. very friendly and accomodating.
1/5
TrustpilotAwful communication
Awful communication. Have to chase for any news. Just an awful organisation. Had to deal with Mildenhall branch, Gwen.
1/5
TrustpilotSwaffham branch
Swaffham branch. No feedback. Unprofessional. Unhelpful. No thankyou or contact on completion. Disappointing. Buyer beware.
5/5
GoogleRating only, no written review.
Agent replied · 10 November 2025
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
5/5
TrustpilotSuccessful purchase
All good although communication could have been more effective at times.
1/5
TrustpilotDidn’t pay our money back totally…
Didn’t pay our money back totally unsatisfied
1/5
TrustpilotSara Nelson hate foreign
The person from company Sara Nelson Treat foreign tenants as animalsShe hate foreignEvery time she lie.
1/5
TrustpilotDisgraceful company
Disgraceful company. very unprofessional and greedy company. I would never use them.
1/5
TrustpilotAbsolutely awful poor communication and…
Absolutely awful poor communication and incorrect information given on several occasions through out my purchase
1/5
TrustpilotKing's Lynn office
King's Lynn office. Incompetent and compulsive liar's
1/5
GoogleAVOID IF YOU CAN, go down the road to howards for amazing places,
5/5
GoogleVery professional team, great communication and excellent customer service. I would highly recommend
1/5
TrustpilotThey are a rip off company
They are a rip off company. Stay clear away from them.
1/5
TrustpilotAwful and Unprofessional.
Awful and Unprofessional.Pick any other letting agency.
1/5
TrustpilotDon’t use them.
1/5
GoogleThey lie. Chest and rip you off. DONT USE .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. William H Brown Lowestoft hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lowestoft.
