5/5
GoogleWe have a rental property via William H Brown, today we had our home inspection and Megan came to do it, very friendly and professional. Great place to rent from.
Trusted Agent profile · Lowestoft
William H Brown Lowestoft reviews
★★★★★
1,500 reviews across 2 platforms
138 London Road North, Lowestoft, NR32 1HB, NR32 1HB
William H Brown's office in Lowestoft, at 138 London Road North, is rated 2.5 out of 5 across 1,500 reviews on two platforms, including 299 Google reviews rated 4.4.
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Reviews
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAbsolutely dreadful avoid at all costs
Absolutely dreadful avoid at all costsDreadful company only interested in getting your money used for letting property, hidden extras that they forget to mention. Never return phone calls. Run by inexperienced school kids with no knowledge of the real world
5/5
TrustpilotProfessional and Friendly
I found William H Brown to be extremely helpful and a breeze to use.I made enquires with Stacey Pearson and she was professional & friendly. I would recommend using them again to anyone
5/5
TrustpilotRyan Crawt keep up the good work
Ryan at the Cowgate branch was very helpfuland listened to what we were looking for in a property. Not the usual rush rush situation you find yourself in with estate agents.
5/5
TrustpilotExcellent service cannot fault them
Excellent service cannot fault themThey sold our property within days and all completed in just under 12 weeksThe communication was second to none in fact we were kept updated by them more than our solicitor and probate executorHighly recommended
1/5
TrustpilotDo not rent with this company
William H Brown require landlords to give six months notice to terminate the management contract. Completely unacceptable. Not very good at replying to emails or returning calls.
5/5
TrustpilotImogen
Imogen, Jo and the rest of the letting team are very well organised, helpful nothing is too much trouble for them and give good advice. Ten out of tenThanks for your hard work
1/5
TrustpilotRead the reviews below and be …
Read the reviews below and be warned...truly awful outfit, If the dream house you want is with them I wish you luck, but whatever you do NEVER use their in house conveyancing firm, Fosters....You may never get your house,
1/5
TrustpilotUseless in every way
Useless in every way. Poor communication, misinformation, false promises, antagonising and losing our potential buyers, dragging their feet with documentation. Absolutely nothing to recommend them whatsoever. Would give them 5 minus stars if it were possible
1/5
GoogleAbsolute rubbish they don't want to help me and will not respond to my requests for updates on my house sale it's as if the do not care
3/5
GoogleBit cheeky coming round in an attempt to sell our place when we had another estate agents board up. Hey ho I suppose they are trying, quite debonair.
4/5
GoogleLindell escorted us for a viewing of potential property in Lowestoft, as requested. All good, no problems, Many thanks
5/5
TrustpilotVery good follow up to issues I have…
Very good follow up to issues I have with my buy to let property. Pleasant and professional staff a pleasure to deal with. Stephen Voyce
5/5
GoogleAmazing agency, very friendly,helpful and very responsive. I have delt with few agency's when I was trying to find a house for rent but it's nothing like with William H Brown. Highly recommended from me.
5/5
GoogleThe team at William H Brown have been brilliant from first viewing, through the process of moving and beyond. Always responsive, friendly and professional. Particular mentions to Sam and Kirsten for their patience with us.
5/5
TrustpilotThe Agents are so polite and help
The Agents are so polite and helpful. They take their time to answer questions and show you around the property.
1/5
TrustpilotThe worst awful experience
The worst awful experience. They are ridiculously lazy and I am fully convinced all the reviews are fake.
1/5
TrustpilotBunch of amateurs.
Sat waiting outside the house for a viewing, only to get a call 2 minutes before to tell me that they have lost the keys and can we do the appointment later. Amateurs, don’t bother.
1/5
GoogleI agree we are removing our property off the market with them as we have no regular viewings and no feedback on the ones we do have.seems they have no interest in selling property like ours.
1/5
TrustpilotAwful company.
Awful company.Fail to send you what you want and email bombard you with every property in the country.Stay away.
1/5
GoogleRating only, no written review.
Agent replied · 10 November 2025
Thank you so much for leaving us this kind review! We are so happy to hear that Kara has been providing you with excellent customer service. We will be sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleAbsolute disgrace of an estate agency.
1/5
TrustpilotDo not trust him
Do not trust him, he only wants more and more money from you,I tried to do a withdraw but he wanted more money. And now MyCionbanking is gone.He is a BIG FAKE!!!
5/5
GoogleW H Brown Lowestoft have found tenants for 3 properties on our behalf. They have been efficient and reactive to all our requests plus good value for money. We shall continue to use them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
