Shaws Lowestoft reviews

★★★★★ 1/5

Google

I am still in shock by my experience from Shaws. One month ago I called in regards to 2 houses for rent. I left a message and email but got no response. Yesterday 2 more houses came on the market for rent through Shaws. I called this morning and it went to answer phone. In the mean time a family member called and got a response from Douglas- his response was rude and very aggressive. I had no idea my family member had managed to get through and I called. He was absolutely awful towards me, rude, aggressive and told me he would get me done for harassment? Am I wrong in thinking a good professional estate agent would normally call back or email in response!? Am I wrong for trying to follow up with no response from you!? I do not understand how you are still open and I feel sorry for any woman that has to have any contact with you. Please do not use!!!NegativeResponsiveness, Quality, Professionalism

Clair · 27 August 2021

★★★★★ 1/5

Google

I am still in shock by my experience from Shaws. One month ago I called in regards to 2 houses for rent. I left a message and email but got no response. Yesterday 2 more houses came on the market for rent through Shaws. I called this morning and it went to answer phone. In the mean time a family member called and got a response from Douglas- his response was rude and very aggressive. I had no idea my family member had managed to get through and I called. He was absolutely awful towards me, rude, aggressive and told me he would get me done for harassment? Am I wrong in thinking a good professional estate agent would normally call back or email in response!? Am I wrong for trying to follow up with no response from you!? I do not understand how you are still open and I feel sorry for any woman that has to have any contact with you. Please do not use!!!

Clair · 26 March 2021

★★★★★ 1/5

Google

Rang up about a property and the man Douglas was very rude kept on tutting on the phone was not intrested at all. Will definitely not use shaws or reccomend them.

Matthew · 8 June 2021

★★★★★ 1/5

Google

Rude and arrogant estate agent who needs to learn about law and how to talk to customers. The previous review was 1 star only as well, but somehow when it was posted it showed 5 stars!!!!! Is this a tactic to avoid the constant 1 star reviews?

Eric · 26 March 2024

★★★★★ 1/5

Google

I called the letting agents to ask about a property, I explained that I live 120 miles away and that I would like a family member to view the property, I was told by a very rude agent that that would not be possible and he used the terminology I will be honest with you "you will be wasting my time" wè have many people interested and didn't want to wait for me, I understand that that might be the case and I don't have a problem with honesty but I do however have a problem with rudeness, and in my terminology "I won't be wasting my time using Shaws again"

Sarah · 26 March 2020

★★★★★ 5/5

Google

More than happy with the service from Shaws. Douglas has always dealt with any issues and resolved them swiftly.

Donna · 26 March 2025

★★★★★ 1/5

Google

Bought my property from Shaws and can without doubt honestly say whenever I contacted them everyone I spoke to was unhelpful Unknowledgeable and unwilling to help. Whomever I spoke to would state they 'I'm not dealing with that property' so could not answer any of my questions I never was able to locate the person who was ACTUALLY dealing with it because they never rang me back. I do not know what Shaws are like to sell your property but I can say that if I was to buy another property and Shaws were the agents selling it I would most definitely think twice about attempting to buy the property

Clare · 26 March 2017

★★★★★ 1/5

Google

i found douglas to be very arrogant , and rude when speaking to the customer, my daughter was renting from him, complained to him about the room being damp, he said it was condensation,it was rising damp up the wall, which led to my grandaughter being hospitalised , today i had the joy of meeting him again, we needed prove from him saying my daughter lived there , and he couldnt prove no evidence to us for her living there as our data has been shredded 2 years ago , also when being spoken to over the phone by a council officer, you even put the phone down on her, what a arrorgant man you are!!! so i would not recommend shaws, stay well clear !!!!!!!!!!!!!!!

Karren · 26 March 2017

★★★★★ 1/5

Google

Completely shocked by the way I was spoken to by one if Shaw's representative. Words can not express the unprofessional manner in which it happened. The representative was rude, curt, and made me and my daughter feel extremely upset. I would avoid this agency at all costs. What an extremely rude man there are no reasons that anyone should be spoken to like that. Disgusting.

Clare · 26 March 2022

★★★★★ 5/5

Google

I have several properties in Lowestoft which I let out, including my old home. Shaws manage them all for me, and as I now live over 300 miles away, it is very important to me that I have real peace of mind and that I know what is going on. Douglas Shaw, whom I have known now for 6 years, keeps me fully informed at all times regarding anything which relates to the properties, either good or bad, including notifying me of any gas/electric safety certificates that will need renewing. This also includes sending me photographs where appropriate, so I am fully informed and able to make the necessary judgement on any given situation. In the event of work needing to be done, he asks me how I would like things to proceed and he then goes ahead and deals with everything very quickly and efficiently whilst always bearing in mind my financial welfare, as well as knowing that I expect a good quality of workmanship for my tenants. Along with the monthly statements, I am also sent copies of any receipts relating to expenditure. I can relax in the knowledge that even if I am away and not available to discuss an urgent issue, he would sort it, with integrity, without losing sight of the fact that my best interests are also paramount. I cannot rate the service I have received highly enough and would not hesitate to recommend Shaws of Lowestoft to anyone looking for a reliable, conscientious and honest estate/ letting agent.

Gillian · 26 March 2014

★★★★★ 5/5

Google

I can only speak from my own experience, Douglas went beyond the call of duty whilst selling our home constantly chasing for updates and answering questions.

Matt · 26 March 2019

★★★★★ 5/5

Google

Quick friendly and efficient service Always happy to help Thank you 😊 …

Beata · 26 March 2025

★★★★★ 5/5

Google

Very happy with service from Shaw's very good company to deal with

Bryan · 26 March 2025

★★★★★ 1/5

Google

Honestly whoever it is I spoke to on the phone is very abrupt and rude, not understanding at all, good customer service goes along way, I will not be contacting this estate agents again.

Deni · 26 March 2024

★★★★★ 1/5

Google

Incredibly rude and totally unhelpful, just avoid using these. However if you want to rent a house and do whatever you please then this is the agent for you.

Sim · 8 June 2021

★★★★★ 5/5

Google

Friendly efficient service. We sold our house with a minimum of fuss or cost. I would highly recommend Douglas and the company.

Margaret · 26 March 2017

★★★★★ 1/5

Google

Having sold my house through another agent I’d found a property through shaws, called four times to view a house never got my appointment and no one bothered to call me back! Very disappointed wit my overall experience from the rude man who answered the phone on my last call to the no response my experience has been dreadful thankfully they weren’t involved in my house sale!

S · 26 March 2019

★★★★★ 5/5

Google

Great agents, very helpful and friendly.

Barry · 26 March 2025

★★★★★ 5/5

Google

Totally happy.All problems allways sorted out very quickly and efficiently. Highly recommend for everyone.

Karina · 22 September 2024

★★★★★ 5/5

Google

Seamless from start to finish. Would highly recommend using Shaws Estate Agents

Sharon · 22 September 2024

★★★★★ 5/5

Google

Very helpful, friendly, would recommend.

Louise · 21 November 2024

★★★★★ 5/5

Google

Quick friendly and efficient service. I met Douglas while he was selling my sisters house and found him very helpful and knowledgeable, so he was an obvious choice to sell mine. Fantastic service and the house sold on the first day of viewings! Highly recommended.

Rob · 26 March 2017

★★★★★ 1/5

Google

Absolutely rude customer service

Kian · 26 March 2023

★★★★★ 5/5

Google

Very happy with the property I have from shaws been here 3 years now always helpful whenever u need

Robert · 26 March 2021