Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhen myself and my wife decided to move into our house Douglas and the team at Shaws were absolutely amazing. He comes and does inspections every 6 months, he is always on time, never cancelled on us and is always pleasant. He made the entire process so easy, if we ever have a question or need something he is always happy to help and if he needs an answer from the landlord he is very quick at getting a response back to us. If you are looking to let, purchase or even rent out your property then Shaws should be your first stop.
Jason · 26 March 2025
★★★★★ 5/5
GoogleHaving had no success and very little help with my original Estate Agent I transferred to Shaws and immediately there was a marked improvement in the service, knowledge and professionalism provided by Douglas.
I was kept fully informed and up to date at all stages of the process. After he had found a buyer he was most helpful with all the difficulties that occurred during the final stages of the purchase. Many thanks Douglas and we[[ done. Your services were much appreciated.
Date of experience: 20 August 2024
Laurie · 22 September 2024
★★★★★ 5/5
GoogleAfter several viewings and a very strenuous house hunting experience, I accidentally stumbled upon a property posted by Douglas. I sent a message late at night , just before heading back to Cornwall. He responded immediately and arranged a viewing, as well as a second one , with no hassles. No pressure or pretence from him. He’s been supportive, professional and understanding in what is normally a stressful process. If we ever consider selling or buying a second property; I would trust him. Having met several estate agents, he doesn’t make you feel like he’s just in it for the money. Thanks Douglas !!!!
Nadia · 22 September 2024
★★★★★ 5/5
GoogleThe estate agent in Lowestoft is rude and has very poor inerpersonal and communication skills. He does not know the law regarding to the right to rent in UK and consequently discriminate against people who want to rent.
He did not want to listen to the arguments brought by me based on UK legislation and hanged up on me. I would like to know where can i officially complain about discrimination in dealings with requests for rent.
Gabriela · 26 March 2024
★★★★★ 5/5
GoogleDouglas was very friendly andhelpful, very professional from start to finish! All documents were already for us to sign and everything was explained thoroughly, I would recommend Shaws Estate Agent to anyone who is looking for a new property.
Debra · 4 July 2025
★★★★★ 5/5
GoogleWould highly recommend Shaws, viewed a rental property & didn’t take too long before I was in there.
Everything went smoothly & I have been here a few year never having any problems.
Andrew · 26 March 2025
★★★★★ 5/5
GoogleI’ve posted similar on another site but it hasn’t been published yet possibly because it’s positive Douglas Shaw has handled my rental property for over 10 years I totally respect his knowledge and professional approach and a true Gentleman as well, money well spent because his legal knowledge AND band of contractors if there’s a property problem is equally valuable I’ve always been invited to get my own quotes and have never been able improve his prices and this comes with the added benefit that the problem for ME is hassle free. Think you can do it yourself? THINK AGAIN
John · 26 March 2025
★★★★★ 1/5
GoogleJust dreadful! Quite shocking, rude, abrupt and interestingly, in the responses to negative feedback, the same copy and pasted reply from the owner that emphasises denying anything to do with the person leaving negative feedback. This tells you all you need to know about this company. They do not work with feedback but deny any knowledge of it...even with the negative feedback being caused by the same issue. Is this who you want selling your house? Or to rent a property from? When something goes wrong do you want to be working with somebody who denies anything has gone wrong or with someone who works to fix it? I would say avoid this company like the plague. Also, is profiling. Not basing letting decisions on Credit record, income or references alone but is factoring in appearance. By definition profiling...in 2023. Equalities act 2010. Look it up.
David · 30 August 2023
Agent replied · 29 October 2023
RE: Your Fake Review - To be able to write a customer review you must be first and foremost a customer. The actual definition of a customer is “A person who buys goods or services from a shop or business”. Having searched our customer records and we are unable to locate you as an actual customer. You may have made an inquiry about a property however, that does not make you a customer. Like many people who think that “No” is a dirty or horrible word and should be removed from the English language, we can assure you that it is not. Everyone has the legal right to say “No”, without the fear of reprisal or consequences. If someone does not agree with you, this does not make them wrong or without any right of reply. Guess what “we do not agree with you and quite clearly we were right to say no”. At some point in your life, we hope that will look back at your perceived self-importance and arrogance and hopefully, people will not treat you as you are so willing able to treat others.
★★★★★ 5/5
GoogleShaws of Lowestoft are always and pleasure and delight to work with. I've rented two properties from Shaw's in the past and Douglas is always very professional and efficient in everything he does. I would recommend them to anyone without hesitation. 6 Stars!
Steve · 22 September 2024
★★★★★ 1/5
GoogleIf there was the option to leave no stars that would be my review. This man Douglas shaw is the most arrogant p…k I have ever had to deal with. Charges the earth for properties especially when they have no carpets no shower and a very old water tank and old boiler. This man is a complete joke so AVOID AT ALL COSTS find someone better as he also think he’s knows everything but infact knows nothing.
Kelly · 4 March 2025
★★★★★ 5/5
GoogleWhen recently looking for a new property for our family, we contacted various Agents having seen houses on Right Move (Or as I like to call it the adults version of the Argos Catalogue) however when viewing long properties we found the rooms smaller than described or photographed.
However with Douglas and Shaws the level of service, and description of the property to what it's was actually like was Amazing - 5 stars. When it said 4 bedrooms there where 4 decent size bedrooms.
Paperwork was simple and easy, fees fair and reasonable compared to some others out there!!, Communication was quick, reactive and plentiful. Dogulas was happy to answer any questions that we had.
If only they could of helped with the actual moving part haha, would recommend / definitely recommend to anyone and everyone.
Alex · 26 March 2020
★★★★★ 5/5
GoogleWe would like to say a very big thank-you to Douglas at Shaws for all his brilliant help to us in the successful sale of our house. He gave us excellent initial advice, found a buyer who really wanted to buy this property, obtained a good price and kept us informed all the way along the line. It has been a pleasure to deal with him, his work ethic is honest and trustworthy and he treats his customers as he would want to be treated. Thank you again and we wish you success in the future. Many thanks Chris and Theresa
Chris · 26 March 2014
★★★★★ 5/5
GoogleFantastic agent.
Knowlegable. Efficient.
Very approachable. Made my move seamless.
Thank you Douglas....will certainly recommend you in future.
Jayne · 14 March 2025
★★★★★ 5/5
GoogleOver the years I have bought, sold and let via Shaws.
Douglas is a breath of fresh air in a market stuffed with hubris and pie crust promises. Using other estate agents I've lost count how many times I've been promised a return call - yep still waiting.
Douglas consistently delivers; when I request updates, Douglas updates me; when a chain is stalling he chases the chain. He possesses excellent market knowledge and I don't use anyone else.
Craig · 26 March 2017
★★★★★ 5/5
GoogleGreat service. Douglas was straightforward and helpful.
Megan · 4 July 2025
★★★★★ 1/5
GoogleI will admit this bad experience took place nearly 10 years ago, however a friend of mine has recently had a bad experience here, and looking at the reviews it seems nothing has changed, at this god awful estate agents.
I dealt with a man named Douglas, very rude, intimidating, and condescending. No interpersonal skills whatsoever.
He seems to have a very big dislike for the average man/woman, he will speak down and look down at you, and take delight in reeling off reasons as to why you are not good enough for a property.
He took over £200 in fees from us and left us hanging high and dry.
This man will only entertain you if you’re a rich, middle aged, white person.
Do yourself a favour, and use one of the many other estate agents available in the area, and avoid Shaws like the Black Death.
Nameless · 8 June 2021
Agent replied · 8 June 2023
At Shaws we pride ourselves on the integrity of our reviews, we are unable to locate this reviewer as a customer of Shaws
★★★★★ 5/5
GoogleBrilliant lanlord couldn't fault douglous!! Helped me get my first proper home 8 years ago got every job done within the house that was needed was on top of everything and was always at the other end of the phone when anything went wrong and then helped me find my 2nd home 10/10 lanlord!!
Charlotte · 26 March 2025
★★★★★ 1/5
GoogleVery Rude says flat available 6th then it's the 7th then who knows' as we turned up at shaws 2day' rude told us to go away cos we went to the shop' as he said flat will be on his website' and it's not' worst agent in suffolk' rude' and not a nice person'
Benson · 3 March 2025
★★★★★ 5/5
GoogleI have been renting from Shaws of Lowestoft for 5 years now and have always found Douglas to be very professional, friendly and helpful. Any problems have been sorted out very quickly and efficiently, and I would have no hesitation recommending shaws of Lowestoft if you want a good honest estate agent.
Jackie · 26 March 2025
★★★★★ 5/5
GoogleHaving sold my last house using Shaws and also having sold my current house via Shaws I can only go on my own experience which on both occasions have been great, I used the £499 inc vat option on both occasions and sold both homes within 2 weeks of being put up for sale. If you have confidence in your home selling itself and only need to get it onto the main online websites then this is without doubt the best option in this area. Found staff to answer all questions quick and minimum fuss. Would use again without hesitation.
Chad · 26 March 2018
Agent replied · 8 June 2023
Thank you Chad for you 5 Star review it is good to hear that our customers are happy not only at saving money but also at the level and quality of service that they receive.
★★★★★ 5/5
GoogleHighly recommend Douglas absolutely brilliant,kept me updated all the time,correspondence excellent any problems Douglas was there to help.
Gemma · 23 August 2024
★★★★★ 5/5
GoogleAbsolutely delighted at the level of service received. The whole process was smooth, from the explanation of the contracts to the handing of the keys. I would definitely recommend as they have a more personal approach than some of the other estate agents.
Patricia · 17 March 2025
★★★★★ 1/5
GoogleWe contacted this agent today without looking at the reviews. He has an piece of land priced quite high but regardless we were interested. He demanded to know what we wanted to do with the land (not his business if we bought it) and we were told categorically the broad authority wouldn't allow anything and it would be more money if they did. (Already advertised 100% more than average per acre). Wouldn't even entertain us looking at the property. "I won't waste My time"
Incredibly unprofessional with no interest to actually sell properties.
We are cash buyers looking for land.. more fool him!
Emily · 26 March 2023
★★★★★ 5/5
GoogleWe are renting now with Shaws for the last 6 months .We are very happy with both the property and just as important , the proffesional manor in which they have been.I would truly recomend Shaws for all property needs
Maria · 26 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
