Trusted Agent profile · Lowestoft
★★★★★
54 reviews across 1 platform
42 High Street, Lowestoft, NR32 1HZ
Shaws's office in Lowestoft, at 42 High Street, is rated 3.6 out of 5 across 54 reviews on 1 platform, including 54 Google reviews rated 3.6.
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
1/5
GoogleRude and arrogant estate agent who needs to learn about law and how to talk to customers. The previous review was 1 star only as well, but somehow when it was posted it showed 5 stars!!!!! Is this a tactic to avoid the constant 1 star reviews?
1/5
GoogleI called the letting agents to ask about a property, I explained that I live 120 miles away and that I would like a family member to view the property, I was told by a very rude agent that that would not be possible and he used the terminology I will be honest with you "you will be wasting my time" wè have many people interested and didn't want to wait for me, I understand that that might be the case and I don't have a problem with honesty but I do however have a problem with rudeness, and in my terminology "I won't be wasting my time using Shaws again"
5/5
GoogleMore than happy with the service from Shaws. Douglas has always dealt with any issues and resolved them swiftly.
1/5
Googlei found douglas to be very arrogant , and rude when speaking to the customer, my daughter was renting from him, complained to him about the room being damp, he said it was condensation,it was rising damp up the wall, which led to my grandaughter being hospitalised , today i had the joy of meeting him again, we needed prove from him saying my daughter lived there , and he couldnt prove no evidence to us for her living there as our data has been shredded 2 years ago , also when being spoken to over the phone by a council officer, you even put the phone down on her, what a arrorgant man you are!!! so i would not recommend shaws, stay well clear !!!!!!!!!!!!!!!
5/5
GoogleI have several properties in Lowestoft which I let out, including my old home. Shaws manage them all for me, and as I now live over 300 miles away, it is very important to me that I have real peace of mind and that I know what is going on. Douglas Shaw, whom I have known now for 6 years, keeps me fully informed at all times regarding anything which relates to the properties, either good or bad, including notifying me of any gas/electric safety certificates that will need renewing. This also includes sending me photographs where appropriate, so I am fully informed and able to make the necessary judgement on any given situation. In the event of work needing to be done, he asks me how I would like things to proceed and he then goes ahead and deals with everything very quickly and efficiently whilst always bearing in mind my financial welfare, as well as knowing that I expect a good quality of workmanship for my tenants. Along with the monthly statements, I am also sent copies of any receipts relating to expenditure. I can relax in the knowledge that even if I am away and not available to discuss an urgent issue, he would sort it, with integrity, without losing sight of the fact that my best interests are also paramount. I cannot rate the service I have received highly enough and would not hesitate to recommend Shaws of Lowestoft to anyone looking for a reliable, conscientious and honest estate/ letting agent.
5/5
GoogleI can only speak from my own experience, Douglas went beyond the call of duty whilst selling our home constantly chasing for updates and answering questions.
5/5
GoogleQuick friendly and efficient service Always happy to help Thank you 😊 …
5/5
GoogleVery happy with service from Shaw's very good company to deal with
1/5
GoogleHonestly whoever it is I spoke to on the phone is very abrupt and rude, not understanding at all, good customer service goes along way, I will not be contacting this estate agents again.
1/5
GoogleWe contacted this agent today without looking at the reviews. He has an piece of land priced quite high but regardless we were interested. He demanded to know what we wanted to do with the land (not his business if we bought it) and we were …
5/5
GoogleFriendly efficient service. We sold our house with a minimum of fuss or cost. I would highly recommend Douglas and the company.
5/5
GoogleGreat agents, very helpful and friendly.
5/5
GoogleTotally happy.All problems allways sorted out very quickly and efficiently. Highly recommend for everyone.
5/5
GoogleSeamless from start to finish. Would highly recommend using Shaws Estate Agents
5/5
GoogleVery helpful, friendly, would recommend.
1/5
GoogleI spoke to this company on the phone and they were very rude and unhelpful.
At Shaws we pride ourselves on the integrity of our reviews, we are unable to locate this reviewer as a customer of Shaws
1/5
GoogleHas not answered a single call or returned any calls or emails
At Shaws we pride ourselves on the integrity of our reviews, we are unable to locate this reviewer as a customer of Shaws
1/5
GoogleUnhelpful staff, when asked questions said they did not know and would not find out, unreturned calls absolutely dreadful
At Shaws of Lowestoft we pride ourselves on the integrity of our reviews, where we are unable to locate a reviewer as a customer of Shaws of Lowestoft,
5/5
GoogleQuick friendly and efficient service. I met Douglas while he was selling my sisters house and found him very helpful and knowledgeable, so he was an obvious choice to sell mine. Fantastic service and the house sold on the first day of viewings! Highly recommended.
1/5
GoogleCompletely shocked by the way I was spoken to by one if Shaw's representative. Words can not express the unprofessional manner in which it happened. …
5/5
GoogleVery happy with the property I have from shaws been here 3 years now always helpful whenever u need
1/5
GoogleAbsolutely rude customer service
5/5
GoogleCongratulations to Shaws on excellent service provided in selling our home. Very good experienced staff, would have no hesitation in using again.
5/5
GoogleVery pleased with the service and the staff are very helpful and knowledgeable and i would highly recommend to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Shaws's Lowestoft office has 54 reviews across 1 platform: 54 on Google.
Shaws Lowestoft is rated 3.6 out of 5 across all 54 reviews, and 3.6 out of 5 on Google from 54 reviews.
Shaws Lowestoft, 42 High Street, Lowestoft, NR32 1HZ.
