Shaws Lowestoft reviews

★★★★★ 5/5

Google

When myself and my wife decided to move into our house Douglas and the team at Shaws were absolutely amazing. He comes and does inspections every 6 months, he is always on time, never cancelled on us and is always pleasant. He made the entire process so easy, if we ever have a question or need something he is always happy to help and if he needs an answer from the landlord he is very quick at getting a response back to us. If you are looking to let, purchase or even rent out your property then Shaws should be your first stop.

Jason · 16 April 2025

★★★★★ 5/5

Google

After several viewings and a very strenuous house hunting experience, I accidentally stumbled upon a property posted by Douglas. I sent a message late at night , just before heading back to Cornwall. He responded immediately and arranged a viewing, as well as a second one , with no hassles. No pressure or pretence from him. He’s been supportive, professional and understanding in what is normally a stressful process. If we ever consider selling or buying a second property; I would trust him. Having met several estate agents, he doesn’t make you feel like he’s just in it for the money. Thanks Douglas !!!!

Nadia · 16 April 2025

★★★★★ 5/5

Google

Having had no success and very little help with my original Estate Agent I transferred to Shaws and immediately there was a marked improvement in the service, knowledge and professionalism provided by Douglas. I was kept fully informed and up to date at all stages of the process. After he had found a buyer he was most helpful with all the difficulties that occurred during the final stages of the purchase. Many thanks Douglas and we[[ done. Your services were much appreciated. Date of experience: 20 August 2024

Laurie · 16 September 2024

★★★★★ 5/5

Google

Douglas was very friendly andhelpful, very professional from start to finish! All documents were already for us to sign and everything was explained thoroughly, I would recommend Shaws Estate Agent to anyone who is looking for a new property.

Debra · 11 July 2025

★★★★★ 5/5

Google

Would highly recommend Shaws, viewed a rental property & didn’t take too long before I was in there. Everything went smoothly & I have been here a few year never having any problems.

Andrew · 16 April 2025

★★★★★ 5/5

Google

I’ve posted similar on another site but it hasn’t been published yet possibly because it’s positive Douglas Shaw has handled my rental property for over 10 years I totally respect his knowledge and professional approach and a true Gentleman as well, money well spent because his legal knowledge AND band of contractors if there’s a property problem is equally valuable I’ve always been invited to get my own quotes and have never been able improve his prices and this comes with the added benefit that the problem for ME is hassle free. Think you can do it yourself? THINK AGAIN

John · 16 April 2025

★★★★★ 5/5

Google

Shaws of Lowestoft are always and pleasure and delight to work with. I've rented two properties from Shaw's in the past and Douglas is always very professional and efficient in everything he does. I would recommend them to anyone without hesitation. 6 Stars!

Steve · 16 September 2024

★★★★★ 1/5

Google

If there was the option to leave no stars that would be my review. This man Douglas shaw is the most arrogant p…k I have ever had to deal with. Charges the earth for properties especially when they have no carpets no shower and a very old water tank and old boiler. This man is a complete joke so AVOID AT ALL COSTS find someone better as he also think he’s knows everything but infact knows nothing.

Kelly · 27 February 2025

★★★★★ 5/5

Google

When recently looking for a new property for our family, we contacted various Agents having seen houses on Right Move (Or as I like to call it the adults version of the Argos Catalogue) however when viewing long properties we found the rooms smaller than described or photographed. However with Douglas and Shaws the level of service, and description of the property to what it's was actually like was Amazing - 5 stars. When it said 4 bedrooms there where 4 decent size bedrooms. Paperwork was simple and easy, fees fair and reasonable compared to some others out there!!, Communication was quick, reactive and plentiful. Dogulas was happy to answer any questions that we had. If only they could of helped with the actual moving part haha, would recommend / definitely recommend to anyone and everyone.

Alex · 17 June 2019

★★★★★ 5/5

Google

We would like to say a very big thank-you to Douglas at Shaws for all his brilliant help to us in the successful sale of our house. He gave us excellent initial advice, found a buyer who really wanted to buy this property, obtained a good price and kept us informed all the way along the line. It has been a pleasure to deal with him, his work ethic is honest and trustworthy and he treats his customers as he would want to be treated. Thank you again and we wish you success in the future. Many thanks Chris and Theresa

Chris · 18 June 2014

★★★★★ 5/5

Google

Over the years I have bought, sold and let via Shaws. Douglas is a breath of fresh air in a market stuffed with hubris and pie crust promises. Using other estate agents I've lost count how many times I've been promised a return call - yep still waiting. Douglas consistently delivers; when I request updates, Douglas updates me; when a chain is stalling he chases the chain. He possesses excellent market knowledge and I don't use anyone else.

Craig · 17 June 2017

★★★★★ 5/5

Google

The estate agent in Lowestoft is rude and has very poor inerpersonal and communication skills. He does not know the law regarding to the right to rent in UK and consequently discriminate against people who want to rent. …

Gabriela · 16 April 2024

★★★★★ 5/5

Google

Fantastic agent. Knowlegable. Efficient. Very approachable. Made my move seamless. Thank you Douglas....will certainly recommend you in future.

Jayne · 11 March 2025

★★★★★ 5/5

Google

Great service. Douglas was straightforward and helpful.

Megan · 11 July 2025

★★★★★ 5/5

Google

Brilliant lanlord couldn't fault douglous!! Helped me get my first proper home 8 years ago got every job done within the house that was needed was on top of everything and was always at the other end of the phone when anything went wrong and then helped me find my 2nd home 10/10 lanlord!!

Charlotte · 16 April 2025

★★★★★ 5/5

Google

I have been renting from Shaws of Lowestoft for 5 years now and have always found Douglas to be very professional, friendly and helpful. Any problems have been sorted out very quickly and efficiently, and I would have no hesitation recommending shaws of Lowestoft if you want a good honest estate agent.

Jackie · 16 April 2025

★★★★★ 5/5

Google

Having sold my last house using Shaws and also having sold my current house via Shaws I can only go on my own experience which on both occasions have been great, I used the £499 inc vat option on both occasions and sold both homes within 2 weeks of being put up for sale. If you have confidence in your home selling itself and only need to get it onto the main online websites then this is without doubt the best option in this area. Found staff to answer all questions quick and minimum fuss. Would use again without hesitation.

Chad · 17 June 2018

★★★★★ 1/5

Google

Very Rude says flat available 6th then it's the 7th then who knows' as we turned up at shaws 2day' rude told us to go away cos we went to the shop' as he said flat will be on his website' and it's not' worst agent in suffolk' rude' and not a nice person'

Benson · 23 February 2025

★★★★★ 1/5

Google

Bought my property from Shaws and can without doubt honestly say whenever I contacted them everyone I spoke to was unhelpful Unknowledgeable and unwilling to help. Whomever I spoke to would state they 'I'm not dealing with that property' so could not answer any of my questions I never was able to locate the person who was ACTUALLY dealing with it because they never rang me back. I do not know what Shaws are like to sell your property but I can say that if I was to buy another property and Shaws were the agents selling it I would most definitely think twice about attempting to buy the property

Clare · 17 June 2017

★★★★★ 5/5

Google

Highly recommend Douglas absolutely brilliant,kept me updated all the time,correspondence excellent any problems Douglas was there to help.

Gemma · 17 August 2024

★★★★★ 5/5

Google

Absolutely delighted at the level of service received. The whole process was smooth, from the explanation of the contracts to the handing of the keys. I would definitely recommend as they have a more personal approach than some of the other estate agents.

Patricia · 13 March 2025

★★★★★ 5/5

Google

We are renting now with Shaws for the last 6 months .We are very happy with both the property and just as important , the proffesional manor in which they have been.I would truly recomend Shaws for all property needs

Maria · 16 April 2025

★★★★★ 1/5

Google

Having sold my house through another agent I’d found a property through shaws, called four times to view a house never got my appointment and no one bothered to call me back! Very disappointed wit my overall experience from the rude man who answered the phone on my last call to the no response my experience has been dreadful thankfully they weren’t involved in my house sale!

S · 17 June 2019

★★★★★ 1/5

Google

I am still in shock by my experience from Shaws. One month ago I called in regards to 2 houses for rent. I left a message and email but got no response. Yesterday 2 more houses came on the market for rent through Shaws. I called this morning and it went to answer phone. In the mean time a family member called and got a response from Douglas- his response was rude and very aggressive. I had no idea my family member had managed to get through and I called. He was absolutely awful towards me, rude, aggressive and told me he would get me done for harassment? Am I wrong in thinking a good professional estate agent would normally call back or email in response!? Am I wrong for trying to follow up with no response from you!? I do not understand how you are still open and I feel sorry for any woman that has to have any contact with you. Please do not use!!!NegativeResponsiveness, Quality, Professionalism

Clair · 16 June 2021