Friend and Farrelly Loughton reviews

★★★★★ 5/5

Google

I had a great experience renting through Friend & Farrelly Property Services, and I can’t thank Rob enough for all of his help. This was my first rental in London/UK, so I was naturally a little nervous, but Rob made the whole process smooth and stress-free from start to finish. He was always understanding, approachable, and incredibly responsive. Anytime I needed anything, it was sorted almost immediately, which made me feel genuinely looked after as a tenant. Thank you, Rob, for your professionalism, kindness, and support throughout my tenancy. I truly appreciate everything you did and wouldn’t hesitate to recommend Friend & Farrelly Property Services to anyone looking for a reliable and caring letting agent.

Deborah · 22 July 2026

★★★★★ 5/5

Google

We recently purchased a property through Friend & Farrelly, and working with Rob was an absolute pleasure. Rob is a great guy, straight talking, honest, incredibly knowledgeable and genuinely helpful throughout the entire process. It was refreshing to deal with a seasoned agent who didn’t act like a “typical agent,” but instead kept everything clear, professional, and stress-free. Rob made the whole experience smooth and enjoyable, and his expertise was evident from start to finish. I would 100% use Rob again for any future sale or purchase. A top, top agent and a real credit to Friend & Farrelly.

Jake · 13 December 2025

★★★★★ 5/5

Google

I can’t recommend Friend & Farrelly highly enough - if I could give them 10 stars I would. I sold my property through them and they were spot on from beginning to end - really refreshing compared to experiences I’ve had with other agents. Jo and Rob aren’t your ‘typical’ estate agents, they’re honest, straight talking and professional. Our chain was a little bit tricky and they were the ones pushing things along and seemed to get it done with ease. Thanks guys, I’ll be back next time I’m in the market.

Victoria · 13 January 2026

★★★★★ 5/5

Google

I had a great experience with Friend and Farrelly from start to finish. The team handled everything efficiently and professionally, taking a lot of the stress out of the whole process. Communication was clear and timely throughout, and they were always happy to answer questions or provide updates. Their attention to detail and proactive approach really stood out and we got more than the asking price for our property so obviously we were extremely pleased. I felt well supported at every stage and wouldn’t hesitate to recommend them to anyone looking for a reliable and knowledgeable estate agent.

Jo · 13 January 2026

★★★★★ 5/5

Google

We recently moved into our new rental and it was well managed by Rob right from the beginning , it was quick and seamless. Rob has been really helpful in sorting out things for us as it was our first experience in UK. I highly recommend Friends and Farrelly.

Melwin · 3 June 2024

★★★★★ 5/5

Google

I had a great experience renting a flat through Friend & Farrelly. Rob has been super attentive, updating me on each stage of the process and very communicative. Most importantly, it felt like he had my best interest in mind and his advice was always genuine. Renting in London can be stressful, so I appreciate this level of professionalism from Rob and the team. Thank you for your help!

Marcin · 11 October 2022

★★★★★ 5/5

Google

Friend and Farrelly let my property whilst I lived abroad for 4 years. Following this I then instructed them to sell the property, Rob, Job and Nicole went above and beyond in the sale and lettings and I couldn't have been happier with the service. I would highly recommend them as it's a much more personal service than the larger agents both for sales and lettings.

Anisa · 11 October 2022

★★★★★ 5/5

Google

I’ve worked with Rob / F+F for many years, they work like partners. I cannot recommend them enough, most professional!!

Martin · 8 May 2025

★★★★★ 5/5

Google

We would like to say thanks to Rob and partner for the first class, professional and stress free service they provided us with in the purchase of buying our flat. I would 100% recommend them, always responded the same day, we were updated regularly with details on how the purchase was progressing. We have now chosen Friend & Farrelly to manage our flat as we were so impressed with how the purchase was dealt with. The Full Management package we were looking for at a reasonable cost. Thank you both

Barbara · 11 October 2019

★★★★★ 5/5

Google

I have used Friend & Farrelly to purchase and let out a property. It was my experience of purchasing a property through Friend & Farrelly which gave me the confidence in their expertise/market knowledge when I was looking to Let out another property. I very much enjoyed the excellent customer care and consistent professionalism we received from Rob and the team at Friend & Farrelly. The excellent customer service continued long after a sale/Let was agreed. Great communication and weekly updates every step of the way. Thank you to all at Friend & Farrelly!

Sam · 11 October 2018

★★★★★ 5/5

Google

My wife and I have been using them for some years now. First class service in all departments. Any repair work that needs doing is never at an inflated price and using skilled tradesmen. Never had an issue on that front. Overall, no hesitation in recommending them.

Roman · 13 November 2025

★★★★★ 5/5

Google

Rob was super helpful through the process of viewing and renting our new flat. We received a lovely welcome box when we picked up our keys. Lovely customer and service and a great experience!

Bethan · 13 April 2024

★★★★★ 5/5

Google

I enquired about a property and Rob was very helpful. He answered all my queries with professionalism. Highly recommend!

Josh · 30 November 2024

★★★★★ 5/5

Google

I recently had the pleasure of receiving exceptional service from Friend and Farrelly. The transition into my new rental property was incredibly smooth, and I owe it all to Rob, who went above and beyond to ensure everything went seamlessly. I wad kept informed every step of the way. I am truly grateful to Rob for turning what could have been a stressful process into a calm and stress-free experience. His professionalism and dedication made all the difference, and I cannot thank him enough for his outstanding support throughout Also a big thank you to Jo for being so lovely and helping me when I accidentally got locked out the property!

Antonia · 30 March 2024

★★★★★ 5/5

Google

I would just like to say I wouldn’t hesitate to recommend Friend & Farrelly to anyone looking for a reliable, professional and responsive property manager. Nothing is too much trouble and the peace of mind we have knowing that everything is taken care of is priceless. Excellent value for money and professional advice as well, thank you Rob

Jenny · 11 October 2021

★★★★★ 5/5

Google

I contacted Friend & Farrelly needing to move asap. Rob was extremely helpful, from first speaking to him on the Monday he helped me to get the paperwork sorted as quickly as possible and understanding my urgency he got me into my new flat by Thursday.

Nathaniel · 11 October 2022

★★★★★ 5/5

Google

From the initial meeting with Rob we felt comfortable he had our best interests at heart re the sale of our home. The initial picture taking, measuring up and pamphlet production processes were undertaken promptly. Communications throughout the transaction were excellent and the advice given was spot on. Ultimately Rob and The Team delivered a sales service above and beyond our expectations. Thanks guys.

Mike · 1 October 2024

★★★★★ 5/5

Facebook

I was convinced to believe this company is real and fast on payment.You can verify yourself.Victoria Crypto is truly Legit.I wish I have known this platform long ago.My fear for online Investments was proven wrong by this company, After my first withdrawal went successfully. I have been earning without any demand or stress ever since I Registered here.This is a reputable bitcoin Investment Platform to invest in, You can contact her to earn..Email: victoriacrypto062@gmail.comWhatsApp contact: +1 (702) 9190 093

It'z · 13 June 2022

★★★★★ 5/5

Google

I'm a tenant, dealing with Friend & Farrelly was very quick and straight. I contacted with them by looking at a property on zoopla and asked for online viewing. Within 15min, they shared the video of the flat, which I liked and put the offer. They immediately reached out to the landlord and within 2 hours they had a positive response. The tentative date to move in was decided and I put the initial deposit in and they started referencing using goodlord which was very easy and quick. This process can be very daunting and time taking, but Friend & Farrelly made it smooth. As refurbishing work was in progress at the property as soon as that was done and all the essential certificates were acquired we signed the agreement, which was all online and easy. During all this, they kept providing the updates. I'm very happy with how it went. I highly recommend.

John · 11 October 2023

★★★★★ 5/5

Google

I rented a flat from them for myself and my parents in Loughton. I was very surprised by the professionalism and organisation which they handle everything. Rob, but also the girl (I forgot her name) who always answered the phone, were always very helpful and attentive from the beginning. They gave me a welcome box when I entered the apartment and it made me feel really special. Coming from another country, I've been through and faced many things here, and I thank you for being so careful. Thanks.

Marcos · 11 October 2023

★★★★★ 5/5

Google

Friend and Farrelly is a great agency. My first time renting experience was unbelievable smooth, Rob has been super amazing, communication was 10/10 and overall the team is so lovely. Once again thank you Rob for your services.

Kirenjeet · 13 April 2023

★★★★★ 5/5

Google

My wife and I experienced a very organised and professional service that completely surpassed our expectations when comparing this agent to others we have used in the past. Their commitment to the sale of our property made the whole experience stress free. We will certainly be using this company again in the future. Thank you to Robert and his team.

Chris · 11 October 2018

★★★★★ 5/5

Google

Had the most seamless move into our flat at Loughton thanks to Rob and the Friend & Farrelly team. Everything from paperwork to keeping us informed about the ins and outs if the flat have been thorough and easy to understand. Absolutely recommend!

Ishaan · 30 July 2022

★★★★★ 5/5

Google

Had a great experience with Rob and the team. All very knowledgeable and professional. Great experience all round.

Claire · 13 April 2024