Trusted Agent profile
★★★★★
75 reviews across 2 platforms
1 Valley Hill, Loughton IG10 3AE
Friend & Farrelly's Loughton office at 1 Valley Hill is rated 4.9 out of 5 across 75 reviews on two platforms, including 71 Google reviews rated 4.9. Checked 9 October 2026.
Every review we hold for the Loughton office, from every platform, shown as written. First names only.
5/5
GoogleGenuinely such a friendly and helpful team of letting agents. We were lucky enough that Rob and Jo were our letting agents over the last 4 years. Made our first rental property experience a breeze and they genuinely care about your wellbeing, thankyou both 😊 …
Ah how lovely Natasha thank you very much! All the best with your next venture with the little one!!
5/5
GoogleI’ve worked with Friend & Farrelly for several years. They managed some of my properties, soon to be more as I look to take a step back. They were also so helpful when I needed to sell my late brother’s property. Excellent communication and I always feel like they’ve got my back. Highly recommend
5/5
GoogleHighly recommend, very professional and efficient service always a pleasure to deal with , nothing too much trouble
Thank you Jenny! You are amazing also!
5/5
GoogleBear with what will be a lengthy review, but I believe I have had more experience of Rob Farrelly and his business than most people have with any property business! Myself and my family have been going through the worst of all nightmares for a property owner. We have one small flat which we have always rented out but a few years ago, someone moved in who didn’t pay the rent and who wouldn’t move out. Rob joined us on a manage only basis and truly has had to deal with so much more than he signed up to and yet has never mentioned that. He has gone above and beyond for us, appearing in court with me twice, helping us get legal advice, and dealing on our behalf with the tenant. He is a very serious, committed, and knowledgeable professional who I wouldn’t hesitate to recommend to others. I’ve been so impressed by his motivation and drive to make his own small business work and that drive makes him a really safe pair of hands for relying on as he takes each client personally. Lastly, I just want to add that the former tenant (who needless to say a court found in breach of contract and ordered an eviction notice for) has made the bad reviews seen here below. Its typical but utterly unjust that such a person might have an effect on Rob and Jo’s business, which they have self made and built up from scratch. These two are wholly trust worthy, honest and professional in our experience.
Thanks for your kind words Maggie. We are glad we could help. I would also like to add, said tenant is our only less than 5* review.
5/5
GoogleWe recently bought and sold properties through Friend and Farrelly. Considering people always say how stressful this process is, I feel like it went very smoothly. Rob and Jo were great, they were always available on the phone if we had questions and were very supportive throughout. Once our offer had been accepted and we had sold our property, we worked closely with Louisa in the sales progression team who was really on the ball when it came to chasing solicitors and providing us with updates. Would definitely recommend this company.
Thanks so much Lisa it was a pleasure to work with you also. I hope you are settling into your new home and we look forward to hearing from you in the future!!!
5/5
GoogleAs an overseas landlord, I cannot praise Friend & Farrelly enough for their help in getting my property ready for rental (there was a lot to do) and for managing absolutely everything in detail. The team are extremely efficiently and nothing is too much trouble. They fully have mine and my tenant's interests covered and I would highly recommend Friend & Farrelly to anyone looking to use their services. It's a breath of fresh air to find a letting agent so on the ball.
Hi Sarah! Thanks so much for the lovely review, we love working with you and look forward to many years of doing so!
5/5
GoogleGreat service, lovely person just what's all landlords need
Thank you very much Simon for your lovely words.
5/5
GoogleI have never met an estate agent who I found impressive, until I met Rob. He is head and shoulders above the rest and I couldn't rate him and his team more highly. Helpful, efficient, reliable, straightforward and honest and he got the job done. What all agents should be but aren't.
What a lovely review, thank you very much! We look forward to working with you again!
5/5
GoogleWelcoming and very helpful estate agents, we carry out the electrical work for Friend and Farrelly and they are always great to liase with, tenants report how helpful they are and landlord has complete trust in what they say. Please sure to work with over the last 5+ years look forward to continuing to grow the relationship we have.
Tom its been a pleasure, thanks for all of your hard work over the years!
5/5
GoogleI would just like to say I wouldn’t hesitate to recommend Friend & Farrelly to anyone looking for a reliable, professional and responsive property manager. Nothing is too much trouble and the peace of mind we have knowing that everything is taken care of is priceless. Excellent value for money and professional advice as well, thank you RobPositiveResponsiveness, Quality, Professionalism, Value
Thank you Jenny! Such a lovely review we really appreciate it and love working with you and your family!!
5/5
GoogleIt was my first time letting my property and looking for another property to move in. It was quite overwhelming to begin with but since Rob took the matters in his hands, it became straight forward 😁 me and my partner didn’t have to worry …
Wasam thanks so much for your lovely review... you were a dream to work with also :) we really appreciate your kind words!
5/5
GoogleI rented a flat from them for myself and my parents in Loughton. I was very surprised by the professionalism and organisation which they handle everything. Rob, but also the girl (I forgot her name) who always answered the phone, were …
I hope you are enjoying the apartment Marcos, you are more than welcome.
5/5
GoogleFantastic service from both Rob and Mathew. Polite and quick to respond and extremely helpful. Some of the larger firms really could learn a few things from these guys - professional in every aspect - would not hesitate to recommend having experienced both lettings and sales - excellent job look forward to using your firm again!
Thank you for the lovely message Kate. We are very happy to help and it has been great dealing with you. Feel free to contact us at anytime if you need any advice or help in the future. The Friend & Farrelly Team. :-)
5/5
GoogleI'm a tenant, dealing with Friend & Farrelly was very quick and straight. I contacted with them by looking at a property on zoopla and asked for online …
You are more than welcome. Thank you also as you were a pleasure to work with
5/5
GoogleRob and Jo are a great team and do a first class job. They have an advantage over other agents of being a smaller outfit, offering a much more personal service, and are highly responsive and contactable. I'm a landlord and they have found me some fantastic tenants for my properties.
Thank you for your kind words Nicola! We look forward to growing with you and helping you with your expanding property portfolio!
5/5
GoogleVery professional, friendly staff, great service!
Thank you so much, please working with you guys!
5/5
GoogleBrilliant service from Friend and Farrelly. The detailed write up and professional standard of photos really made my property stand out from the other adverts which led to my property being sold for above the asking price. I Would definitely use them again and highly recommend their services.
Thank you Mr Dwight, we loved working with your property. Im sure you new home is equally as beautiful as the one we sold! Please do not hesitate to call me if you need any sales or lettings services in the future! 02031950849
5/5
GoogleI have been using Friend & Farrelly Property Services for a number of years now. The property services offered have been of a consistently high and professional standard, client focused, very efficient and cost effective. I intent to continue using Friend & Farrelly into the future. Great work guys.
Thank you Nigel, lovely comments. We love working with you also! Friend & Farrelly Property Services
5/5
GoogleManaged a rental property for years and we’re excellent, also sold it for us and we’re first class.
Thank you Sharon, it was a pleasure to work with you both for all of these years! Your kind words are much appreciated.
5/5
GoogleWe recently bought a house with Friend & Farrelly and would highly recommend them. They kept us updated at every stage of the process, were very efficient and friendly. Would definitely use them again.
Thanks so much Claire, you were a pleasure to work with! Let me know if you need anything moving forward!
5/5
GoogleGreat local agent, in depth knowledge of the area and amazing service! Thank you Jo & Rob!
5/5
GoogleI have many properties around Loughton in varied price brackets. This team has always found me great tennants and had the most proffessional approach! I can't recommend their services enough. Great Job All! Keep it up.
Thank you for your kind words Mr Branch. We hope this business relationship lasts for many many years!
5/5
GoogleVery efficient, smooth from start to finish. Excellent service. Thank you
Thank you so much Charlotte! We really look forward to working with you in the near future!
5/5
GoogleI am a Solicitor who deals with Friend & Farrelly on a regular basis. Rob, Jo and Matthew are very friendly and professional, and it is a pleasure to work alongside them
Very kind words. Thank you Shelly & the Ison Harrison team for all of your hard work! Friend & Farrelly Property Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Friend & Farrelly's Loughton office has 75 reviews across two platforms: 71 on Google, 4 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Friend & Farrelly Loughton is rated 4.9 out of 5 across all 75 reviews, and 4.9 out of 5 on Google from 71 reviews, checked 9 October 2026.
Friend & Farrelly Loughton, 1 Valley Hill, Loughton IG10 3AE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
