William. Property Loughborough reviews

★★★★★ 5/5

Trustpilot

Lincoln Branch - Amazing, Caring Staff

Despite having a few issues regarding our property, which were at no fault of neither the landlady, nor WHB, the service we received was amazing. Denise Seller, our property manager, was always on hand to help us with any issues we were having - the team truly seemed to care and that shone through. So thank you Denise for all your help, your fab at what you do! And a big thank you to Chloe, who was also great and always on hand to keep us updated with regards to our move to our new property. We would 100% recommend going with WHB as a tenant.

Sarah · 8 February 2021

★★★★★ 1/5

Trustpilot

Dreadful

Our experience was awful with the Wisbech branch. Very disappointing, we were sold a premium service and had to project manage the whole process ourselves. We agreed for all viewings to be accompanied which they could not accommodate. We spent a considerable amount of time with our buyers to get to the offer stage. 8 weeks after the offer was accepted we had not had so much as a courtesy call, we had to iniciate communication. From there we had to manage the process or we would not have been at exchange and completion in acceptable timescales. There has been no courtesy call post completion and no response to an email of complaint to the manager of the branch and one of the partners.This speaks for itself.

Merina · 19 January 2021

★★★★★ 1/5

Trustpilot

If we had not been in touch with our…

If we had not been in touch with our buyers we would not have much of an idea what was going on with our sale. Calls were often unreturned, there was little information from Browns 90% came from our buyers, we were so happy to have swapped numbers. They called our buyers and asked them if they knew when we were going to exchange? We finally did 3.30 on a Wednesday and completed 2 days later at 4.45 on friday nothing from Browns about any of it until 5.55 a voice mail on completion day to say we'd completed!! Yes the solicitors told us but our buyers who were not paying Browns but us got a call to say congratulations the sale had gone through!!! Our buyers were with us from 2.30 waiting to move in, their agent was on the phone every 30 min giving them updates. The difference in their experience (not a Whbrown agent) compared to ours was miles apart. Even head office stepped in with us and arranged a call from Boston manager to call me to resolve some issues and the call never came. The whole selling experience is stressful anyway but Browns made the whole thing so much worse with their approach. They do seem like a nice bunch, but I'd have preferred professional over nice.

S · 29 December 2020

★★★★★ 5/5

Trustpilot

I have been searching for rental…

I have been searching for rental property in Essex for weeks now and have found the whole process frustrating and very irritating. Many estate agents seem very unprofessional and don’t even have the decency to call you back or let you know you didn’t successfully get the property. In my experience, It appears there is so much demand they have become complacent and lazy, developed poor people skills and don’t deserve the easy business they close. As a guy with a 20 year sales/ management background I have found many of them well below par. However, Harry was a likeable, friendly and helpful guy who couldn’t do enough to help me with my property enquiries. His communication was on point and he always got back to me. I cannot recommend him or his company highly enough. Thank you for all your help Harry. I got there in the end !

Mark · 15 October 2020

★★★★★ 1/5

Trustpilot

Colchester Culver Street Branch.

Colchester Culver Street Branch.Beyond appauling. Criminal at best with absolutely zero morals. The branch took a 500 deposit and entered a reservation agreement with me after my offer was accepted by the vendor. Paperwork was then send over with incorrect solicitors on, my name spelt incorrect, wrong purchase price etc etc. Two days later I return a missed call to be told 'the vendor had accepted a higher offer'. Complete breach of the reservation contract. No apology or follow up. There only suggestion to me was 'the other offer is significantly more, you can try and beat it'I would strongly advise you disregard attempting to buy any property through these crooks.

Sam · 15 September 2020

★★★★★ 1/5

Trustpilot

Dreadful

Bradley is a great sales man and is very convincing with how good W.H.Browns are. Always answered the phone or if he couldn't take a call would get back to us as soon as possible, never longer than maybe half an hour. Promised us they had a huge portfolio of clients that would be interested in our property and even convinced us to increase the property price again after just dropping it with another agent.Once the house was on the market, it's been impossible to get a hold of him, in fact we haven't spoke to him since, doesn't return calls and basically has no interest. He promised weekly or fortnightly updates and we have had nothing.Even with them being closed for 8 weeks with lockdown and these uncertain times, I would have expected at least one viewing after almost 19 weeks with them. I'm sure they only have one lady working there that has to deal with everything, and since they are so expensive to list with, it doesn't seem fair that they haven't got the man power to make enough effort to sell your property. The client portfolio is a myth with them, they don't know the market well enough to price your property right to sell, they just give a high figure to get you on their books, and then once they have you on Rightmove, Zoopla, etc, the just sit back and hope for the best. Wish we had of stayed with J.H.Walters and listened to their advice as the seem a lot more clued in to Lincoln property prices.Now we've wasted almost 5 months with them and lost the property we wanted to buy.

Surjeet · 14 July 2020

★★★★★ 5/5

Google

Having not moved house for over twenty years, we were slightly daunted by the prospect. We needn’t have worried, William helped us through the whole process of selling our home with care, professionalism, patience and humour, guiding us each step of the way. He always made himself available to us and replied to any queries promptly. We would not hesitate to recommend William. Property to anyone wanting to sell their home.

Diane · 17 April 2025

★★★★★ 1/5

Trustpilot

I’ll let my review speak for itself.

Ensured the house we were viewing was of a certain standard, clean and hospitable. “Doesn’t need new carpets or to be painted, just a quick clean”. photos of different property on the listing. They called us the day before viewing and said that there was other people interested so that we would pay the holding deposit as they knew we were desperate to find somewhere. House was vile, rotten doors, dog urine on carpet, stunk and just generally in a bad state of repair. I called the next day to ask for the deposit back. They hadn’t even seen the property in 6 months. Took about 25 minutes of them trying to make me accept the property until they finally said they would refund after I threatened court action. I’m pretty sure what they did was illegal. If not then just extremely unethical. Oh and now I’m being bombarded with numerous emails, phone calls and texts a day about the property everyday. Avoid this company.

Mr · 1 July 2020

★★★★★ 2/5

Trustpilot

I have bought and sold several houses…

I have bought and sold several houses over the years and this was the worst experience in terms of the estate agent and the conveyancer recommended by them. What should have been a relatively straightforward sale following an early offer on the house became a protracted eight month roller coaster ride. Advice about which buyer to go with was changed after The Leicester office advice to switch buyers to " the most reliable and enthusiastic person we've seen wanting a house in a long time "- she dropped out after a few days and so we then returned to our first potential buyer who actually ended up purchasing the house but who our agent said was " not very keen" . I was selling my deceased fathers house as sole executor and yet they always contacted my brother first who then had to remind them to telephone me. Communication with WHB Leicester was sporadic at best and I felt that I always had to press for them to keep the ball rolling rather than them being pro-active and keeping the conveyancer on track and working effectively with them to achieve a sale in reasonable time. I was so disenchanted with both WHB and QSequence the recommended property lawyers that I decided to work directly with the buyer. This was the best move I made and we were able to keep each other abreast of events and work jointly towards the sale. Like some other reviewers here I feel that WHB did not have a good handle on events relying on blather and obscuration much of the time. However I do have a kind word for Neel who seems a perfectly nice young man and always spoke enthusiastically on the phone and who also showed round the eventual buyer who also said he was very helpful on that occasion. I have paid them a lot of money for a threadbare service, admittedly stretched even further by the sloth like conveyancer that they recommended .

Rob · 23 June 2020

★★★★★ 1/5

Trustpilot

AVOID - Chelmsford - New Build Development

Avoid this company at all costs. Highly unprofessional and young workforce. 1. Overly pushy to make you use their broker and recommend conveyancing company. Will use language to imply its more beneficial to do so. I recommend you pay more and use services elsewhere. Both services were poor and did not communicate at all unless chased up very frequently. 2. No appropriate handover with the property when exchanging/completing. The developers builder gave me a handover, which was near on useless. WHB nowhere to be seen even when contacted prior to my completion date. Even if Covid19 was a factor here, not even an email or snagging process was completed. 3. Builders were living in my flat during the buying process , whb pleaded ignorance on this but they did ask them to move out once I discovered this. I have photos of them living in the property; bed, passport, pants, beer in fridge and skids marks in the toilet. Bare in mind I paid a holding deposit so no reason why anyone should have been living in the flat. 4. Damage caused as a result of the above was not fully rectified and whilst this is the builders/developers responsibility, whb should have fully rectified or co-ordinated this.

Nick · 25 May 2020

★★★★★ 5/5

Trustpilot

Leicester Robert Anderson

I had dealings with the Leicester office at Halford street and Robert Anderson dealt with my selling of my house and I have never met someone who was so committed and determined he dealt with all my stressful moments both his staff and especially Robert was their to wipe away my worse fears it was a difficult property but I still managed to achieve the market value I can’t thank them enough for all their commitment and. Hard work their fees were hard earnt.i definitely will be going back to them for future sales

Lakhbinder · 11 February 2020

★★★★★ 5/5

Trustpilot

5 STARS ALL THE WAY!

5 STARS ALL THE WAY!They all helped me so much ESPECIALLY Vincenza. Megan was also delightful and very informative, as was Jackie and Annabelle. (forgot the names of the rest of staff who helped, many apologies!)Regardless of the occasional hiccup, they made sure i was always informed and kept in the full picture of the situation.Vincenza went beyond the call of duty to make sure all requirements were met and i left very satisfied and now am in my dream home!Big thanks to all at the Chesterfield branch for dealing with my queries in a polite and professional manner, despite how busy they were. Would definitely recommend and will certainly be using again.5 stars!Thankyou!

DXRKFX · 21 November 2019

★★★★★ 5/5

Trustpilot

After recently dealing the Broxboune

After recently dealing the Broxboune, Hertfordshire branch for my Son’s first mortgage with Ricky and the purchase of his first property, my Son & I are both very happy with the level of service and Ricky’s attention to detail was second to none. He certainly went above & beyond!Ricky was extremely helpful, as not only did he explain the entire mortgage process to my Son but he gave his time and expertise to secure my Son’s purchase. I would highly recommend his services to anyone and my Son will be highly recommending him to his friends.

Vickie · 7 October 2019

★★★★★ 1/5

Trustpilot

Was pressurised into signing up to sell…

Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .

Carole · 26 November 2018

★★★★★ 1/5

Trustpilot

Barking

Barking: A very impolite and unhelpful property specifically Daivad and Gary. Daivad was very very rude and so unprofessional. I paid for the refereeing and my referencing went through however as per their words the landlord decided to not rent the flat to me after the referencing. They didn't pay my money back although my documents were not on fault. I would never recommend this property to anyone, as you have seen other reviews as well make sure you keep your distance from this property

S · 15 November 2018

★★★★★ 1/5

Trustpilot

Nhants town centre branch bad! The Kingsley one far better

I think the amount of bad reviews is resounding. Mine is for Northampton town centre branch. Never ever again. They do not get you the best price for your house, they pitch you into accepting the price they think is correct, then don’t do any more viewings. Their sales negotiators are about 12 years old, have all the cliche sayings. They call you non stop for your house then once you’re on the market with them their contact ceases until they want a price reduction. They can certainly talk the talk but not walk the walk. On the flip side however the other Northampton branch is lovely, the employees their are calm and understanding. It’s a shame I couldn’t transfer my business to them.

Anon · 12 November 2018

★★★★★ 1/5

Trustpilot

Don’t even think about it...

I am a landord who made the mistake to take the full service with them. I thought they were good considering also how high their rates are but in reality they are the worst I have dealt with. Management is being done from a central office not in the same city and no one of course mentioned that when signing the contract. They have costed me more than 1k in repairs due to unacceptably late reactions after a water pipe leaked (they repaired it after a week and all the repairs walls, painting etc took them more than 3 months. Everything started moving after I gave notice to end the contract early (which is 2 months), when the manager took over. A real shame for such a big company. I made the mistake to ask them to do the check out as it was their job even after I ended early and they messed it so badly I regreted it. The only thing they are good at is finding you tenants but I am not sure I want to go back now after such a mess.

Andreas · 14 October 2018

★★★★★ 3/5

Trustpilot

Sudbury branch - not impressed

The initial contact and marketing of the property was professional and efficient, despite various additonal payment schemes proposed which were barely disguised attempts to increase their commission.The so called liaison, post offer, was not consistent, not particularly helpful and seemed to be weighted in favour of the buyer rather than the seller paying the commission. Contact was by phone only with voicemail messages left containing no information just a request to call the agent's office - email would have been more convenient and enabled an audit trail.

Clare · 10 July 2018

★★★★★ 1/5

Trustpilot

Long and drawn out

I am in a chain and the sale is nearly completed, so the agents keep telling me. This has been going on for months! I keep getting fobbed off with excuses as to what the hold up is and am not sure I really trust these agents anymore.Already called over six times in a week asking to speak with someone who knows the chain but are unavailable. Each time I rang I was told that a message would be passed on and would get back to me. This didn't happen. They can't be bothered about you as the customer! Extremely unreliable. Will not recommend them to anyone.

Debra · 16 October 2024

★★★★★ 3/5

Trustpilot

Williamhbrown

I have had a lovely experience with Williamhbrown; Gina Comerford has been very efficient and helpful. Overall there is a lack of communication throughout the office as I am due to move into a rental property next week. Yet someone from the company rang me today to ask if I was still looking for somewhere. This have been very stressful and frustrating as they should have known this information already.

Martina · 21 October 2021

★★★★★ 1/5

Trustpilot

The company is really terrible

The company is really terrible, the Nottingham branch. They claim to manage properties on behalf of landlords but they don’t communicate complaints from tenants to the landlords regarding the property.

Poursh · 11 April 2026

★★★★★ 1/5

Trustpilot

Worst experience ever !!! Expensive - unprofessional / lack of communications etc DONT USE !!!

Shocking service !!!Would not recommend Nottingham city branch !!!Poor communications , no responding to emails - shockingly expensive compering to other estate agents.Rude and sarcastic over the phone.I wouldn’t use u at all if I could - but I had to sell my property ASAP that’s why had to handle with all your unprofessional behaviour.Didn’t have time to swap estate agents otherwise would do it without any doubt !Only care about money - customer is not important at all - after sale they didn’t even bother calling and asking how things went only how much I need to pay and when to give the keys to the buyer. Told my solicitor they highest fee for sale.When we agreed a smaller price - couldn’t change that fee for weeks as the branch manager was always unavailable - and every other staff member in that branch knew only about the highest fee not what I agreed with the branch manager - lack of communications !!!Will never use them again !!!Recommend staying away from them other people as well !

Albert · 25 November 2017

★★★★★ 5/5

Trustpilot

Charlotte at Lincoln branch went above…

Charlotte at Lincoln branch went above and beyond to sort the completion date out, Charlotte really went the extra mile and did more than my own estate agent. I am amazed by her determination and always kept me upto date with every step of the progress.

Kerrie · 19 November 2025

★★★★★ 1/5

Trustpilot

Norwich Select

Norwich Select. Shockingly inept. Failed to do even the most basic checks on purchasers, tortuous to deal with, never return calls. I resorted to dealing direct with the purchaser after managing through fb to getprivate mobile . Do not trust these people, they are incapable of anything. The worst organisation I have ever come across. I complained about our bill of over 7 k and they offered to take £100 off ! Told them no, you keep it as I feel able to now to give you the reviews you deserve . Branch manager Gareth is particularly useless, and just lied throughout

Julie · 19 November 2017