Trusted Agent profile · Loughborough
★★★★★
832 reviews across 2 platforms
10 Great Central Road, Loughborough, LE11 1RW, LE11 1RW
William. Property's office in Loughborough, at 10 Great Central Road, is rated 2.1 out of 5 across 832 reviews on two platforms, including 32 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. William. Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
5/5
GoogleI used Will to sell my property in Mountsorrel and I would highly recommend to anyone who wants a personal proactive approach for their sale too! He was great at reassuring me through the highs and lows of the house selling process and worked to make sure all parties were happy with the overall outcome. Thank you again!
5/5
GoogleIf you are looking for an Estate agent who is dedicated, diligent and best of all- human- Will is the guy for you. Managed the sale of my house wonderfully, very proactive in his approach and always gets back to you quickly. I could not recommend him enough, do yourself a favour and give him a call, you won't be disappointed.
1/5
TrustpilotI do not have words for this level of unprofessionalism and incomptence
Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.
5/5
GoogleRecommended by a friend and after using Will's services will recommend myself. Very efficient, effective and transparent agent!! So glad I did not choose a big chain!!
2/5
TrustpilotIts Rental Payments
I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.
1/5
TrustpilotHi i am writing to you as I am…
Hi i am writing to you as I am frustrated and disappointed with the Brentwood branch.I had a confirmed move in date which was for the 1st April and 2 days before receiving the keys iv had no communication with Connor who was my agent dealing with me.I've called and he has said I cannot move in and will have to be the following month on May 1st i didn't have a choice as i was packed and ready and put a holding deposit. I called every week for a update on the contract and Connor has lied to me making excuses and promises.Its now 12th may and he has no explanation and why he hasn't contacted me for a move in which was supposed to be 12days ago.Tara is the manager whom i have left messages for and had no response for 8weeks.I have now asked for a refund 10days ago and still haven't received it.I have made several complaints throughout the process waiting for Tara to deal with the situation and have had no sign of her.I am living out of boxes for 2 months and lost out on many other properties. At this moment I just want my money to be returned. Connor and Tara need to be investigated as this has lasted to long and have lied throughout the process which has led here
1/5
TrustpilotAn incredibly poor service
Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.
5/5
TrustpilotWe have recently purchased a property…
We have recently purchased a property from Clare Johnson at the Bawtry office. The level of service we received was exceptional.Clare provided prompt replies to our many queries, chased the conveyancing solicitors for responses and kept us fully informed throughout our long sale. Clare’s professional, friendly and knowledgeable approach was extremely reassuring during this very stressful time.All the supporting staff at the office were also helpful and friendly and supported us if Clare was away from her desk (thank you Suzanne!)
1/5
TrustpilotPurchasing a property
Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!
1/5
TrustpilotUnprofressional and tell lies to get…
Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!
5/5
GoogleWilliam was great from start to finish. Very flexible, honest about the property and seller's intentions. No difficulty in arranging extra viewings for measuring up and any queries.
1/5
TrustpilotAvoid Charly Saunders at Grantham
Avoid Charly Saunders at Grantham, Lincolnshire branch. Appalling and unprofessional, needs retraining on how to manage properties as well as how to actually handle customers. Two-faced only wants to extract your money and then will blacklist you after. Stay away!
5/5
GoogleWill couldn't have been more helpful and professional at all stages of the selling and moving house journey, and I would ( and have done!) Highly recommend him to anybody who wants the process to go as smoothly as possible. He goes above and beyond in his role, and has vast knowledge and experience in the field. Hes a really nice guy to deal with too, which helps in what can be a stressful process. Thanks will.
1/5
TrustpilotPlease take my advice and stay well…
Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.
1/5
TrustpilotIf I could have given no stars I would have
If I could have given no stars, I would have. Awful company to deal with, never returned phone calls which is really the basics of dealing with a sale. Their knowledge of what was going on with my sale was non existent and I was consistently getting mixed messages from them when they did eventually return a call. In one example, after being told I would be contacted on a Monday, the estate agent went on the attack on Thursday when I finally got hold of them, asking what on earth it was I wanted when the answer was clearly for them to follow their word and do what they said they would. I was repeatedly told "there's a reason we're the biggest and best estate agent" and that "customer service really is our priority" and it seemed to really shock them when I said their service was appalling. I have now completed but haven't actually heard from the estate agent to tell me this, the solicitor called to tell me and if I could avoid talking to the clowns in the branch then I would. I was told that I would receive daily updates at one point, these lasted for one day. I was told that I would be copied into all email correspondence so that I knew what was going on, this never happened. There were occasional false dawns where someone would get in touch when they said they would, but this would then be let down the next time that any communication was attempted.Avoid using the Banner Cross branch in Sheffield at all costs. All estate agents are bad, but this was a whole new level.
5/5
Trustpilot5* service from the Hoddesdon branch
The whole team in the Hoddesdon branch managed my sale brilliantly and actively helped to find us our new family home. Really grateful to Rocco, Matt and Gary for all their hard work, friendliness, advice and communication from enquiry up until completion and would highly recommend their services.
1/5
TrustpilotPlease Please avoid the sudbury branch…
Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.
1/5
TrustpilotThese Guys are complete Clowns…
These Guys are complete Clowns (Broxbourne Branch) and should be avoided at all costs, Didnt show up for initial viewing and didn't tell me, ridiculously hard to get hold of, and when you do they all act like 5 year olds, instead of doing what they are paid to do and sell people's properties they spend all their time trying to peddle their own Mortgage Products, I put in an offer on a house last Saturday and they do their very best to ignore you or claim others are interested, it took them 4 days to tell me the Vendor had rejected our first offer and someone else was interested but they'd call back same day to have a chat about it further... That was 2 days ago now. Matt is completely useless and I can see why houses with this Company are up for months on end. If I had my house up with these guys I'd be shocked and appalled at the level of 'Service' they offer. Might as well make an offer to a brick wall and id get a better answer. You guys seriously need to get better staff and processes.
1/5
TrustpilotExtremely unprofessional and…
Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.
1/5
TrustpilotDisgraceful behaviour by ROTHERHAM BRANCH
We contacted the Rotherhambranch of this dreadful company to arrange a viewing of a property. There were no issues with this and we completed the viewing as arranged. We decided upon viewing the house that it was not for us but later that night I received an email asking for feedback. The email asked me to rate aspects of the property based on a star rating out of 5 stars. I completed this feedback based on OUR opinion and submitted this. Nothing derogatory was written at all i simply completed the star rating. This morning I have woken up to a phone call from the estate agents who then proceeded to scream down the phone at me and demanded to know why I had rated this property so low. I attempted to explain that this was based on our opinion and I had given honest feedback. Every response I gave was met with a series of sarcastic and quite frankly rude responses. I tried to remain calm and polite but was then met with the comment ‘well clearly your expectations are too high and unrealistic’ The housing market is crazy at the moment and houses are flying off as quick as they come on and I’m sure that the seller will find the right buyer but on this occasion it was not us. What I find to be truly unacceptable though is to call people first thing in the morning and scream down the phone at them and make a series of derogatory comments when they don’t like the feedback THEY have asked me for. Not all opinions and view will be the same but if you don’t want to hear mine then don’t send me emails asking for it. I will never book another viewing with this company and I would strong urge anyone else dealing with them to be mindful that if have a difference of opinion you too may receive a phone call and be berated by their angry staff members. Disgraceful behaviour.
5/5
TrustpilotLoughborough Branch
Richard Bocock helped me find a buyer for my property and it sold in two weeks. He is professional and dealt with any issues promptly. Richard kept me up to date on how the sale was going and constantly contacted my solicitors when things seem to slow down. The staff have all been friendly and approachable under the amount of work they having been doing to look after me during this pandemic. I will recommend WHBrown Thank you for all your help and support.
1/5
TrustpilotMildenhall office
Wanted to view a property as first time buyers, had the money to spend.. even would of gone over the asking price but the so called agent ( Daryl ) did everything possible to not let us view the property until we had spoken to “Their” broker. When we said no as already have it sorted then we was told we have to show an AIP just to VIEW the property! Which is completely false information !! I honestly thought this kind of pressure selling tactics and anything to up their commission died in the 80s along with there cut throat slimy image. Complaint has been made with head office but I don’t hold any hope of them changing ! No wonder the properties they represent in mildenhall have been up for sale for an extremely long time causing the vendors they so call look after to reduce asking prices. But this won’t make any difference if agents are blocking genuine buyers from just viewings !! Agents need to be re educated and dragged into 2021 !!
5/5
GoogleWe sold our house with Will very quickly - the entire service from the initial chat about value prices through to handing over the keys was perfect - he had great local knowledge and was always happy to help and explain the process. Will is professional and fully considered our needs as a family. Thank you Will - I highly recommend William Property to anyone.
5/5
TrustpilotHouse sale
I used James at the Hoddesdon branch to sell my father’s house.I would not hesitate to use James or the branch again and would be more than happy to recommend the company.Throughout, James was professional and dealt with any issues arising promptly. He kept solicitors on track to enable the sale to complete in a timely manner. I would like to thank him for everything he did to enable the sale to take place especially as I live at the other end of the country. Kevin C.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
