4/5
TrustpilotThank you Ethan for your professionalism
Ethan was very professional and rectified some issues during finding a tenant for me. I would highly recommend Ethan at WHB.
Trusted Agent profile · Loughborough
William. Property Loughborough reviews
★★★★★
832 reviews across 2 platforms
10 Great Central Road, Loughborough, LE11 1RW, LE11 1RW
William. Property's office in Loughborough, at 10 Great Central Road, is rated 2.1 out of 5 across 832 reviews on two platforms, including 32 Google reviews rated 4.9.
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Reviews
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmazing experience
My encounter with the lettings team right from the viewing process till signing of contract was amazing. Highly professional and time conscious. Also responds to queries and enquiries promptly.Made my house move easy as they provided me with information I needed to know and keeps updating me on the things I need to do as soon as I moved in.Welldone team Loughborough!
5/5
TrustpilotAmy was so helpful
Amy was so helpful! She was very professional and ensured I found the right place and moved in smoothly.
1/5
TrustpilotDo not go anywhere near this estate…
Not even worth one star. They should call themselves Pinnochios because all they do is lie. Do not go anywhere near this estate agents. Wakefield branch. Absolutely diabolical service. Lie after lie! Me and my partner have been waiting ages and ages to hear about a flat we had put an offer in for. The flat is in a georgian building and comprises of four flats,we were told that it was going to take another six months for things to be sorted out this was last year 2021. We moved out of our house just before Christmas very stressful. Moved into rented,we have just found out that the flat we had been waiting for has now been bought up by a different company. At no point has william h brown been in touch to let us know. Nothing. Disgusting service. Taking it further!
1/5
Trustpilot1st time buyer, hung up on me!
I'm a first time buyer and had no idea about placing mortgages with a bank first. I rang to enquire about one of their homes. That I have enough for a deposit on, and told them I'm not sure about the process. As soon as I said I don't about the process and asked for more information since I am considering one of their homes in future, they hung up. And didn't pick up my next call when i rang back. They blocked my number. I guess they're not okay with giving out advice on buying one of their own homes
1/5
TrustpilotThe worst estate agents I have come…
The worst estate agents I have come across. I was simutaneously buying and selling. I recieved quotes for a valuation, which had been cancelled 4 times. Head office book it in, and the branch staff cancel. They gave me a figure over the phone and said they won't take it on - because of XYZ reason (not enough money in it for them)After this i complained, and thought I would neevr buy with them, although most people go to these Del boys, do NOT purchase your most important purchase with these absolute crafty lot. They are unprofessional, agree to numerous people that they mix you up in emails, and in the end gazump you. They play you off one another, and mostly dishonest. We were so disheartened, in the end we went with any other agent BUT them and found agents who treated us as valued buyers and sellers.Whats more is, if you don't go with their recommended broker Ashley then forget it!!! Not a chance, they just literally tick you off.Honestly save your money from these crooks!!
1/5
TrustpilotThese guys are nothing but crooks
These guys are nothing but crooks, conmen and cheats.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. 1 star they dont even deserve.
1/5
TrustpilotThe absolute worst !!!!!!!!!!!!!!
The absolute worst !!!!!!!!!!!!!!They said we needed a guarantor or to pay 6 months rent upfront despite the fact we make 100k a year between us and rent was £750 a month! They then declined our guarantor who makes 10k a month so we paid the 6 months upfront. Then when we received the keys I noticed they hadn’t done the disgusting bathroom I was promised was being done during the viewing!!!!!! We could not live with the bathroom in the state that it was (honestly vile!!!!) so they’ve said we can have early release however are liable for the rent until they have new tenants … which they do however absolutely no rush to give our money back while I had 2 weeks to find somewhere else !!!!! Oh and how funny our new estate agents never even considered us needed a guarantor . I’ve also been calling to find out about our £5,400 and 6 days in a row they promised me a call back and I never got one. Honestly the absolute pits!!!!!!!!! Almost left me homeless before Xmas and are keeping our money they never should of had. Vile company.
1/5
TrustpilotThis company is a big joke
This company is a big joke. Each occasion there is a fault in the property I'm renting it takes minimum 6 to 12 weeks for some one to come out to check it. then another few weeks for it to be repaired. Their customer service is such a shame and you get cut off the phone each time you want to speak to someone. I haven't had a proper shower in months due to the fault in the bathroom, each time i call i was apologised to and told someone will ring me back. I've informed them i'll be using a local electrican to fix this and will deduct the charge from the rent plus inconveinence. You may want to look elsewhere before renting from this organisation
1/5
TrustpilotOver value properties, avoid
Over value properties, they promise feedback, so far we have had none.The one viewing they did manage to book turned out to be a neighbour, really awkward as the agent didn’t turn up and we were having that awkward meet the nosey neighbour on your doorstep situation
1/5
TrustpilotStowmarket branch Suffolk
Stowmarket branch SuffolkBeware total rubbish trying to sell our house viewers complained how hard it was to get a appointment to view ?? No feedback from genuinely nice people who viewed who said they would ?? Agent just could not care !! Even when we chased them up to find out what the viewer thought but got same answer every time that the viewer “ did not answer there phone “ We finally removed from sale but they keep your house on the market for 28 days there policy? wasting people’s time and attracting now unwanted people snooping around looking through windows with a torch and posting hand written letters through our door at night trying to get us to contact them by email !! Very dodgy !! Totally wrong policy , asked several time to have it taken off from the internet they just don’t care !! Total wast of time
1/5
TrustpilotChrystal peaks sheffield branch
Chrystal peaks sheffield branch : Turn up late for viewings . Very ignorant staff with zero communication skills on the phone especially when purchasing and submitting offers , thats if they even answer the phone . Don't expect a call back either . Pretty sure they have a buyer for certain propertys before it even goes on the market as i am finding with one or two other estate agents. Avoid these amateurs with their traffic warden attitudes at all costs
2/5
TrustpilotBarking Branch need customer service lessons
dealt with staff there for a property i had to sell.
1/5
TrustpilotThe Chesterfield branch is an awful…
The Chesterfield branch is an awful branch to deal with. They never returned phone calls which is really the basics of dealing with a customer. Their knowledge of what was going on with rental property was non existent and I was consistently getting mixed messages from them when I did eventually get hold of them. In one example, after being told I would be contacted back on numerous occasions, the estate agent I was dealing with went on leave. I finally got hold of her colleague who then said she would get back to me regarding the information I requested. We are a few weeks down the line and I have yet to get a call back. Really bad service!!!
1/5
TrustpilotJosh ..Norwich...SO RUDE
Josh who deals with rental renewals in Norwich is the rudest person ever. Absolutely disgusting. He spoke to me as if he'd just scraped me off his shoe and then put phone down on me. Management..you need to do something about him
1/5
TrustpilotDo yourself a favour and make another choice
The person who valued the house and did the sales pitch was nice- shocking. Thereafter it was a shambles. My calls were actively avoided, I know that because when I rang from different numbers they picked up instantly. They arranged viewings for times and didn’t confirm with me. They did this on multiple occasions and when I raised it they couldn’t care less. They refused to do any viewings themselves, knowing that I suffered from a chronic pain injury and insisted in organising 6 back to back viewings even though I asked them not to. I was desperate to get out of the house and they capitalised on that. 2 buyers pulled out and it took months to sell. We would have lost our new house if it weren’t for help from parents- we were lucky in that. Their communication was awful and their customer care was zilch. 4 months after completing I was called and emailed about the new owner claiming that the gas and electricity company (they couldn’t be specific on which) was claiming they had threatened legal action for bills I hadn’t paid. They did that without any evidence and when I asked for some they said they didn’t have it. They didn’t respond when I asked for an explanation. I provided evidence my account was closed and asked them to let me know what was happening as it was fairly important and they didn’t reply to my emails. It’s been over a week and they’ve not responded to calls or emails- which I shouldn’t be surprised about. The only time they responded quickly was to tell me I owed someone money. I resent giving the company my time, attention or money for the sale. Avoid the Castleford branch. They don’t care about you or your property, nor do the rest of the company. No business should be run like that.
1/5
TrustpilotNever in a million years would I rent a…
Never in a million years would I rent a property off of these so called estate agents.. my friend was in the process of going to rent a property from them, signed all the paper work, took the money, now they are saying he can't have the property, ignoring all his calls, email and texts.. what an absolute joke of a business you are, you have left my mate homeless with no where to go as he let his other property go thinking he was all set to move in with these, he paid for van hire and everything!!!! You should be ashamed of yourselves.. SCAMMERS
1/5
TrustpilotYou will be able to buy a property from…
You will be able to buy a property from them only if you use their mortgage advisor. Very unpleasant experience. We viewed the property and then multiple estate agents harrased into talking with their mortgage advisor even if we already said that it has been sorted out and we do not need one but at the end I agreed to have a chat. I did say to their mortgage advisor that we are all covered and I have been told directly that if I do not choose their financial services they will not put our name on a board to be considered as a potential buyers. We even gave an offer but it wasn't good enough. Avoid this agency.
1/5
TrustpilotWakefield Branch
I hope I never have to deal with this unprofessional set up again. Run like a franchise with no care for buyers offering no help or support even after they recommended DC Law as solicitors who they said could complete the sale in 28 days they took 107 days.I hope the next property I want to purchase is not with this agent, if it is I will ask the vendor to change agents.Would not recommend at all.
5/5
TrustpilotCharlie was very helpful,informative and charming.
Charlie was very helpful,informative and charming to both myself and the prospective buyers.Even made friends with my territorial Jack Russell who is a good judge of character. Also very pleased with the photos.Lesley Powell
1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience. I was trying to rent a house with the Sudbury branch and I was in the middle of the reference process when I saw the house had been put up for sale without me ever being told. Their excuse was they assumed I already knew when how would I if I had never been told? The landlord agreed to take it off sale eventually but that is not where the unprofessionalism stopped. They stretched the reference process out for almost a month all the while still holding my deposit and telling me just to wait a bit longer every time I called telling me it was my landlord holding it up but when I contacted her she insisted it was not and have now seen further evidence that it was not. Now I don’t even know if I’ll ever see that money again after stopping the process in such despair and anger. My agent seemed more interested in sending inappropriate flirty emails then doing his job. I have tried to speak to management on two occasions but never received a call back so the problem is at every level.
1/5
TrustpilotThis is about the Norwich branch
This is about the Norwich branch. Unfortunately I have to agree with all the comments about them below. Highly unprofessional and aggressive with students. They do have a lot of properties and so you are forced to go with them and landlords don’t seem to care about this. Their contract is very one sided and they will not change one point. If you can find a property with another letting agent I would strongly suggest going with someone else or finding out from current tenants who their landlord is and dealing directly with them. We dealt directly with the landlord as this company was so incompetent and aggressive and even complained to the manager who couldn’t care less. Kerry the landlady agreed and we dealt with issues between us. Try to avoid
1/5
TrustpilotHorrible experience!
They just represent the landlord whatever the situation . I rented an apartment through them , furnished. It was a total rubbish with mould , bugs , and landlord staff everywhere like shoes , makeup staff , shaving machines , unclean bathrooms and broken lights etc . And they told me thay inventory was done !! I did not receive inventory yet and it is a mess . I have photos of every word I said .Huddersfield branch.
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Tell us what you need and we'll put you in touch. William. Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
