William. Property Loughborough reviews

★★★★★ 1/5

Trustpilot

If your looking for illegal HMO WilliamHBrown with Sequence Homes Bridge Street Northampton

Ifyour looking for illegal HMO this is the company you want, because I have told them about one next door to me and they don't give a S- -t and this is not the first time this as happened this is the second time so they don't learn as long as they get there money, one of the couple that should live there has only been here for 3 weeks in what will be 1 year this weekend. And she's due again early August sometime because some of the man and vans have moved on for what could be a week or two from past experiences. And yesterday blocked me for telling them this on social media because they don't like the truth, this is the Bridge Street branch Northampton town, and the so called manager of this branch put the phone down on me and told me I didn't know what I was talking about. There's wooden pallets everywhere even use one as a door step out the front and also a shopping trolley out there as well which has been there for a year and they fill that with crap, the back garden looks like a homeless area with drink cans everywhere.

Steve · 30 July 2022

★★★★★ 1/5

Trustpilot

WHBrown Norwich ‘Select’Firmly believe…

WHBrown Norwich ‘Select’Firmly believe we lost our purchase at the last minute and after spending £1500 due to the Chinese whispers of their sales staff. Rude, arrogant, didn’t tell us vendor had withdrawn a fortnight earlier, tried to make it our fault for not picking up a mobile phone call when advised we had no signal and we’re both working. DONT go near them, unprofessional and untrained. Refuse to allow solicitors to do the job, constant interference in sales process.

Catherine · 27 July 2022

★★★★★ 1/5

Trustpilot

Disgusting customer service

Disgusting customer service, all talk no action, took advantage if an 80 year old couple to tie them into a contract, now to be told another 28 days notice on top of that is required!!!! Will NEVER ever recommend this agent to any body! This is the Ware branch! Forever breaching their contract! Have got in touch with solicitors and now have an amazing court case against them! They’ve destroyed my grandparents future because of this contract!

· 12 November 2022

★★★★★ 1/5

Trustpilot

Made on offer on a house they had

Made on offer on a house they had. 4 days later finally got a letter confirmation. Didn’t hear nothing back for another 4 days asking if we would increase it. Offered 5k more. 2 days later he apparently rejected our offer and is going with another seller. From what we was told on the phone they have another offer but their house isn’t sold. But had now sold. I’m guessing this agent was delaying us as much as possible so they could sell that house and make double commission. We’ve made another higher offer and shock they are ignoring us and not forwarding our offer

Liam · 30 June 2022

★★★★★ 1/5

Trustpilot

We are landlords with a tenant that…

We are landlords with a tenant that refuses to leave, they totally refuse to help, saying there is nothing that can do, we were given notice , and needed to move into a bungalow we were renting, but they refused to help, even though we have a 3 month old baby, effectively making us homeless, saying well your tenant has rights, what about ours, all they want is your money, and you as a person is not important, avoid, avoid , avoid.

Jayne · 22 June 2022

★★★★★ 1/5

Trustpilot

Unprofessional

Had a viewing with this company for 1pm. Arrived at 1.03 -thanks to working as an NHS nurse and of course it being busy. Tried calling them en route (6 times, no answer to any of them) and then got to property and EA was gone. Tried calling again, still no reply. Just called (after they did not respond to my voicemail, I contacted them, though they told me they were aware id called repeatedly - why didnt they call me back then?) and spoke to a very aggressive person who basically said they are too busy to answer the phone and that the website isn't up to date. Really unimpressed - I appreciate i was 3 minutes late but they could have at least given me 5 minutes or answered their phone. As a community NHS nurse, petrol is really valuable to me and this was a complete waste of time after a busy and stressful morning. This was further compounded by the rude person who answered the phone. Absolutely would not use this EA again and do not recommend at all.

Lauren · 20 June 2022

★★★★★ 1/5

Trustpilot

Worst ever for letting management

I am a landlord of 35 years. Lettings management (Harlow) are simply awful. Expensive quotes for basic maintenance jobs, poor administration, charge for things not approved, don't call back, having to chase refunds due, no apologies for errors. These are not one-off problems. I'm so fed up with the lack of management that I pay dearly for monthly, I've decided to sell up. Another tenancy off on the market pushing up prices for the poor renters! Thanks WHB

Julie · 13 September 2022

★★★★★ 5/5

Google

I didn’t sell my house with Will but he was the estate agent on my purchase. He was a crucial part of getting all steps sorted for completion. He was massively more helpful and easier to contact than my own estate agent. Thanks again!

CLAIRE · 23 November 2024

★★★★★ 1/5

Trustpilot

This company is terrible

This company is terrible. Totally waste of time. So unprofessional. The staff in the office have zero customer skills this branch is in Nottingham. I put my property for sale with them. And they advertise the property for 4 weeks and not floor plant no EPC which they charge me 60 pounds for. They keep saying we are updating the website for 2 week's. Everytime you call the office there is no one there to answer. Zero information nothing waste of time. So much frustration.

Will · 10 June 2022

★★★★★ 1/5

Trustpilot

If i could give a zero i would..viewed…

If i could give a zero i would..viewed a rental property..paid a holding deposit..at no point was i informed this was non refundable if i changed my mind.. young lad at agents lied about telling me it was non refundable..apparently he told me verbally when we had only communicated via email..sought legal advice..now reporting to TPO

Ms · 29 April 2024

★★★★★ 1/5

Trustpilot

Dreadful, beyond belief and blatantly lie!

Dreadful! I would not want anyone to go through the same experience that I have had with this company!Tried to cover up what they had done by deleting part of an email which they thought was evidence! Caught them out and reported them.I was waiting for a response from them with regards to a new build property that I had paid a deposit on and instead of getting back to me after being strung along with lies for months they placed the property back on the market (Found on Rightmove without informing me ) whilst their client still had my deposit. They then lied on numerous occasions saying they had asked their client to refund the deposit but it was proven that they hadn't requested and were just lying despite emailing me confirmation! Do not use this company even if it is for your dream home! just hope that another agent has the property up which is quite often the case.

Nathan · 26 May 2022

★★★★★ 2/5

Trustpilot

Hard to get your deposit back

I rented a house with them. The deposit they took off me still haven't been returned after over a month now. They, along with the landlord, try all they can to reduce the amount of it flagging things that needs to be sorted that had already been there when I moved in. You won't get your deposit back, at least not in full. I Do NOT recomend them. They're quite dishonest.

Chris · 25 April 2023

★★★★★ 1/5

Trustpilot

Poor staff

The bizarre staff works at this agency. spoke for twenty minutes and then booked to view a house, but got no text no email of address and time. When I rang to inquire about my viewing, they had no record of me, hence no booking. Such a good house in S2, Sheffield, cant view or buy because of the staff working at Sheffield branch.

Ashfaque · 31 October 2023

★★★★★ 2/5

Trustpilot

Began well but …So far as initial part…

Began well but …So far as initial part of process and valuation and achieving sale they were indeed good to very good , however the buyer that purchased I took the viewing and the buyer said it was because of that it sold to them . The down side came after a sale was agreed . Not one single phone call or email was received . Two other agents we didn’t use rang me at least 3-4 times each between the beginning of October and March to check all was going well and offering service if we needed it .We sold the house completion of sale the £6k+ fee was sent …still nothing .Roll on 6 weeks and we get a phone call from Customer service asking for feedback on why we “removed our property from the market “ !!?? So they had no idea that they had sold the property…unbelievable. I then proceeded to impart some feedback on their lack of customer service . A week later , I get a letter ! From the Ramsey office saying similar “hear you have removed your property from market ..might be fees to pay under terms of contract “ !!!!So I emailed the said agent , and copied in Peterborough office to say how delighted I was that they wrote telling me I had “withdrawn “ my property from market and that as that must be the case because they said so , I should therefore be due a very nice refund or part refund for what they charged for a sale that apparently didn’t happen ….Guess what , not a snip of a response from either Peterborough or Ramsey .Now call me old fashioned but I really think if you pay a company for a ‘service ‘ the very least one could expect is an email thank you for using them along with acknowledgment of settlement of fee …On the basis of above and despite the outcome of very good sale , feel somewhat peeved and reluctant to offer recommendations. Sad but in my opinion just .

Pauline · 25 April 2022

★★★★★ 1/5

Trustpilot

WHB Loughborough - Shocking

Me and my partner were to rent a house with WHB. I went to view the property, which was a very rushed viewing by the agent. Apart from it being a very rushed viewing, the property seemed alright. The current tenant was still living there so the house was still furnished. We ended up agreeing to rent it.Moving day comes, we get to the now empty house, and the landlord is there, decorating. We go in, he immediately says "right let me tell you whats wrong with the place". RED FLAG We take a look around, and the place is absoultley disgusting. Dirty, rising damp on the Walls, paint peeling off. the kitchen was so dirty, with grime everywhere. The landlord himself made us feel very uncomfortable, he wanted to check on us every 2-3 months. He clearly had no idea what he was doing.He had tried to cover up the rising damp by painting over it, so the paint was just peeling off. We immediately backed out and got our money back.It seems that WHB will just let any old fool rent there disgusting houses out. They dont vet the landlords.They are also terrible at getting back to you, they say they will do something and you have to chase them up weeks later because they still havent done it.Me and my partner are now looking to buy a house. We are actively avoiding any houses being sold through WHB. Even if we see the perfect house, we are NOT buying through them.Avoid this company at all costs.

Jamie · 19 April 2022

★★★★★ 1/5

Trustpilot

Avoid at alk cost

Untrustworthy, arrogant, disrespecful.

D · 7 February 2026

★★★★★ 2/5

Trustpilot

A shambles

Never have I experienced such a shambolic hand over of keys after completion on my property. WhB had no record of my keys nor did they know where they were. After 4 hours of waiting I finally got them (one was a neighbour's key) after a locksmith had to change the locks so that we could get into the property.Whilst the staff were polite and friendly I'm afraid it did not reflect well on the business.

Joyce · 9 October 2022

★★★★★ 5/5

Trustpilot

A massive thank you dan halliwell…

A massive thank you dan halliwell (yeadon) , got my offer for a new home July 2021 , lots of obstructions thrown in my way to get a completion, was losing the will after 7 months of waiting for things to move , then suddenly I got a new mortgage advisor dan and things started moving with him pushing solicitors along and keeping me updated , now I have my new home , can't thank you enough for the constant pushing dan, would recommend dan to anyone who is planning a move

Maggie · 14 April 2022

★★★★★ 1/5

Trustpilot

Horrible experience - BE AWARE

Agency in Loughborough / WHB in general. Very poor customer service. Lack of communication. Many promises but just lies. Properties advertised on Friday night. I rang them on Saturday at 9AM, they said that they needed to check availability from vendor and they booked a mortgage advisor for Monday. I kept calling them on this day but no answer.Monday, their advisor called me and said that the appointment is booked for Tuesday and he will confirm that with me on Tuesday morning. And I never have him contact me back. I also rang the agency to book for the viewing and they said that I have booked for Thursday and 'the confirmation email will be arrived shortly'. Nothing in my mailbox. I kept calling them again but no answer. Their Letting department promised that they took a note and will ask Buying department to ring me back. And again nothing back.Tuesday. I rang them again and they said that the property is under offer and they promised to ring me back to confirm. Again nothing is back.Truly their customer service is very poor. You can see around that there are many people have the same experience.

Gaubuali · 5 April 2022

★★★★★ 1/5

Trustpilot

Very unprofessional people

Very unprofessional people. Will not recommend to anybody. Arranged a virtual viewing for one of the properties to rent. They never called. Next day they said they made a video and will send on whatsapp. Never sent it. 2 days later after the weekend i drove 2 hours to look at that property on their phone. By then the property was given to someone else.Worst agency ever.

Yasir · 24 July 2023

★★★★★ 1/5

Trustpilot

Pretty much useless

I've had two experiences with WHB - neither very successful. The first time after I went with a different agent I had a phone call from an irate WHB agent berating me for having the nerve to go with somebody else. It was through gritted teeth I went with them a second time a few years later but there were reasons behind it. However despite using a different branch they turned out to be pretty much useless at doing the one thing they are supposed to be good at; i.e. selling a house. Inept, uninterested, poor service, a smattering of viewings over 3 months after being told 'supply can't keep up with demand' and all the usual spiel. Cancelled the contract before the 20 weeks was up and so glad to be free from this shoddy outfit. Avoid at all costs.

PHIL · 31 March 2022

★★★★★ 5/5

Trustpilot

Great Team at Spalding Branch

I spotted a property that was for sale by modern auction, a viewing was arranged with a second following swiftly. We were planning to rent our existing property and Dan came out to have a look, give us a valuation of the house and possible letting value. David Bourner the branch mortgage adviser that we have used now for the third time was able to go through our details and work out our affordability. We did come across some issues as the property we were purchasing was next to a commercial car sales garage and the first two lenders didn't want to take the risk. With the Auction reservation fee already paid it was nail biting times. But David prevailed and got us the mortgage we needed, he even putting up with my incessant emails and calls all with good grace. I have been very happy with the service provided during our purchase and am happy to say we are all moved in and loving it.

Mrs · 24 March 2022

★★★★★ 1/5

Trustpilot

Terrible at the cross gates Leeds…

Terrible at the cross gates Leeds branch, never answer the phone nor do they respond to voice messages or emails.Cost me months of wasted time & I basically missed the boat on selling my house at the right time.They got various descriptions of the house wrong not only once but twice, I had no option but to cancel as just too many RED FLAGS for me.

Lisa · 9 August 2023

★★★★★ 1/5

Trustpilot

Unethical and Incompetent

Worse estate agent I have ever had dealings with, and it seems I’m not the only one. Unethical, and incompetent to the point that I now avoid houses marketed by them on Rightmove.During our time house hunting on this occasion we’ve also come across many vendors who had had tried them and had to switch.Would actively avoid for both buying and selling unless you enjoy being gazumped and ignored. Or have a soft spot for moving goal posts.If however lies and reneged deals are your bag - these are the guys for you.

Dave · 3 March 2022