William H Brown Loughborough reviews

★★★★★ 5/5

Google

I have only good things to say about Loughborough office, Torri , Amelia, Andrew,dealt with my late father's property, it proved a difficult sale given the property needed lots of work. The team got many viewings and in the end we sold it , the sale is completed 19th December. All three kept us to date on all viewings and that of our buyer, it was always handled in a professional way , and with energy. The team is headed by Torri, and amazing job done by all, they are real asset to company, and wish them well in there career's,I would highly recommend them.

Noel · 19 December 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

The whole process was really easy always good communication any questions we had where answered and we was helped through the process. a big thank you to daisy who helped us through it all

Kayleigh · 6 October 2026

★★★★★ 5/5

Google

Daisy and the team are so helpful. They helped me secure a house within days.

Nazalistic · 11 March 2026

★★★★★ 1/5

Google

Relocated from Cornwall to Loughborough August 18th. We came into a house that smelt like ****, hadn't been cleaned. The stairs were mouldy and carpets covered in cat and human hair. There were still chips in the oven!!!! Got a cleaner in 2 days later but still, near the end of September we haven't had the carpets sorted, nor the house repainted (the walls are awful) we fixed the leak ourselves because it was taking so long. The garden is still full of the last tenants rubbish. It gets better...the advert was advertised as a 'spacious garden' we get there and we are now sharing a garden with the neighbours and there is no gate to the other neighbours' house the other side. We have a Golden Retriever and although he's amazing, the neighbours don't appreciate him in their garden... which is understandable... was promised a gate because of the false advertising... anything yet? Nope. Chasing constantly. Agreed a new date for rent because of the disgrace of the house when we arrived and admin obviously haven't sorted this as we keep receiving false arrears emails. Not to mention this place took £1000 deposit, and we moved into a PIT. A shame as the house could be so lovely if you removed the foul stench we can't budge. We have spent so much in cleaning products, you know to remove the last tenants pubes from the bath and to ease the stench of the carpet ... the cleaners were DISGUSTED when they came in. We hear nothing and when you call there is just no ownership or empathy. Worst letting agency we have ever had, a shame as it really dampened our move across the country and we are both just filled with constant stress. They were awful with communication when we were in the process of moving. No tenancy agreement/confirmation till 2 days before we up and moved and even that was from us calling and pushing.... Any advice is appreciated....

Ellen · 11 October 2023

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 1/5

Trustpilot

Poor Customer Service

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.

Adam · 18 June 2026

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road

Richard · 13 June 2026

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Diddled me OUT OF MY LIFE SAVINGS!

They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.

Level · 22 April 2026

★★★★★ 1/5

Trustpilot

The state Agent special in Hull area w…

The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/- with not including Solicitors fees it mean you have totally given their pocket- They not charging the property price on commission base - I told them straight away Not satisfied Absolutely Not -

Muhammad · 18 September 2026

★★★★★ 1/5

Trustpilot

this company are self deluding idiots

this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct

QUANO-MAN · 18 March 2026

★★★★★ 5/5

Google

A huge thanks to Rich Gulley and all the team @ William H Brown, Loughborough. Always helpful, professional and supportive throughout the first-time buyer process for our daughter - she got there in the end! Wouldn’t hesitate to recommend - Keep up the good work! 😊 …

Jill · 11 October 2024

★★★★★ 1/5

Trustpilot

Bungling, with a total lack of understanding and empathy.

Catastrophic, bungled and downright upsetting! We engaged William H Brown in Loughborough after my dear Mum passed away in February. No one else had ever lived there but my family - Mum and Dad bought new in 1963 and we went with William H Brown due to the agent professing to being familiar with the area and its positives and claiming people 'on their books/waiting list'. 2 views! Eventually bought by a close neighbour. Upsetting from the start - wouldn't accept closure of mortgage (1981 - not 'digital/printed' - signed in a receipt book by manager of Building Society, but 'just about' accepted the deeds! Lack of training and empathy? Quoted by in-house Conveyancers (do not use under any circumstances!) - incorrect details eg freehold? fee for repayment of mortgage - Mum was in her late 80s? Then William H Brown seemed to be stalling - they had mixed up Buyers and Sellers solicitors! Since Conveyancing underway, no contact until asking about key transfer - already done! What total anathema is 3.5 grand.

Linda · 19 September 2024

★★★★★ 1/5

Trustpilot

Terrible level of service

We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.

Gary · 24 July 2026

★★★★★ 1/5

Trustpilot

I am very disappointed

I am very disappointed. At 9:10 in the morning, I called the agency and was scheduled by phone to view two houses. However, when I arrived at the location, I was informed that both properties had already been sold. I would like to point out that I traveled 2 hours one way to get there. This was very unprofessional service, and I definitely do not recommend them.

Greg · 28 May 2026

★★★★★ 1/5

Trustpilot

If I could give less than one star for…

If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.

Haighy · 12 February 2026

★★★★★ 5/5

Google

I would like to express my gratitude to Richard and Charlotte for their diligent efforts in helping us purchase a home and secure a mortgage. Their commitment to customer service and satisfaction was exceptional, and I was thoroughly impressed by the level of professionalism they demonstrated. Their expertise in communication and organization made the entire process seamless and enjoyable. Thanks to their experienced team, we were able to complete the home purchase in just two months and move into our new house without any issues. It was truly a memorable experience.

Mustafa · 16 March 2025