William H Brown Loughborough reviews

★★★★★ 5/5

Google

I recently booked viewings for two properties with William H Brown, and I couldn't be more impressed with the service. The entire team was friendly, professional, and completely transparent throughout the process. I want to give a special shoutout to Sophie and Daisy, both were absolute professionals with exceptionally clear communication. Even though I wasn't ultimately able to proceed with a property through them, their fantastic customer service left a lasting impression. I would still highly recommend their team to anyone looking!

Valentina · 4 October 2026

★★★★★ 4/5

Google

The entire house buying process went smoothly and without any major complications. Everything was handled securely. The paperwork and the transaction itself were completed without unnecessary delays. All stages of the purchase were clear and transparent from a legal and formal standpoint. The flow of information was a bit lacking at times. We occasionally had to follow up ourselves to get status updates or wait longer than expected for a reply, which added unnecessary stress. Despite the minor communication hiccups our overall experience was definitely positive. The transaction was a success and we would recommend their services.

Grzegorz · 11 September 2026

★★★★★ 5/5

Google

Andrew from William Brown Estate Agents was the most professional agent that we dealt with whilst looking for a house in Loughborough. He kept us up to date and knew exactly what we wanted to buy. His advice was needed as we live out of area and I would highly recommend him.

Janine · 11 August 2026

★★★★★ 5/5

Google

Excellent service from William H Brown Loughborough to find me tenants. Everything went well without a hitch. Within 2 weeks they had found tenants and did all the background work to ensure tenants were suitable for property. Would recommend .

Tim · 6 October 2026

★★★★★ 5/5

Google

This was my very first time buying a property in the UK and I was completely new to the whole process. I didn’t even know where to start with the forms and paperwork. Thankfully, I had Charlotte Cheshire looking after me from beginning to end, she was an absolute lifesaver! Charlotte is incredibly patient and professional. No matter how many “silly” questions I sent on WhatsApp, she always replied straight away, even in the evenings and at weekends, constantly chasing the bank and keeping me updated. Most importantly, she really knows how to deal with Barclays. Thanks to her efforts, I managed to secure a great interest rate and received my formal mortgage offer very quickly. Without Charlotte guiding me every step of the way, I genuinely don’t think my first UK property purchase could have gone so smoothly and successfully. Huge thank you to Charlotte and the whole William H Brown Loughborough mortgage team, highly recommend to anyone, especially first-time buyers! Brian December 2025

Kin · 9 December 2025

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

Good service provided any very helpful. This is my first rental property and it went very smoothly. Once again Thank you Daisy for you help. I will use William H Brown In the future.

Miguel · 11 August 2026

★★★★★ 5/5

Google

William H Brown helped me greatly in securing a new rental property. The team was very professional, proactive, and provided clear instructions throughout the process. Both Daisy and Sophie were incredibly helpful. Daisy was particularly outstanding in answering all our queries promptly and coordinating efficiently with the landlord. She made the whole process smooth and stress-free.

Muhammad · 4 October 2026

★★★★★ 5/5

Google

I met with Daisy Perry this morning at a viewing at 33 The Green Mountsorrel . Following this I wish to be considered as a tenant as I absolutely loved the property. Daisy was very welcoming, had a warm friendly approach & made the experience relaxed & informative Alison Ralph

Alison · 11 March 2026

★★★★★ 5/5

Google

Charlotte was fantastic in helping me get my mortgage. She was friendly, approachable, and really took the time to explain everything clearly. The whole process felt much easier with her guidance, and I always felt supported and kept in the loop. I’d definitely recommend Charlotte to anyone looking for help with a mortgage

Kamil · 11 February 2026

★★★★★ 5/5

Google

Khelan Champaneri was excellent in terms of the valuation he showed an abundance of professionalism and knowledge which made my decision ever so easy, i know he will dedicate his time in making this process easy, stress free as possible considering every decision with my best interests at heart, would recommend anyone who is hesitant, definitively choose Khelan 👍

Finlay · 9 December 2025

★★★★★ 5/5

Google

William H Brown have been fantastic through my letting process. Especially daisy and sophie. Daisy was always at the end of either a call or an email and always made me feel valued (even with some of my stressing questions) cannot recommend them enough.

Dino · 11 March 2026

★★★★★ 4/5

Google

Sophie has been very helpful with regards to an issue with our tenant. She will always be available to speak on the phone, and is quick to respond to emails. Thankyou

Sue · 11 June 2026

★★★★★ 5/5

Google

The team at WHB Loughborough has demonstrated a high level of professionalism throughout our experience. They responded promptly to all queries and provided excellent support in finding suitable tenants for our property. Their full property management service has been efficient, reliable, and stress-free. We are very pleased with the service received and would highly recommend WHB Loughborough to other landlords. Thank you to the entire team for your outstanding assistance.

Tina · 11 July 2026

★★★★★ 5/5

Google

I have had such a lovely experience with William H Brown Estate Agents. The entire process was made stress-free and easy. Big thanks to Daisy and Sophie.

Yakoob · 11 April 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026