Trusted Agent profile · Loughborough
★★★★★
820 reviews across 1 platform
Loughborough Technology Centre, Unit 29, Epinal Way, Loughboroguh, LE11 3GE, LE11 3GE
White House Estates & Finance's office in Loughborough, at Loughborough Technology Centre, is rated 2.0 out of 5 across 820 reviews on 1 platform.
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
1/5
TrustpilotTERRIBLE
TERRIBLE , DONT BELIVE THEYRE LIES. They will do anything and bee nice till they get your signature, and then you will see that nothing is like it was suppose to be. i got keys to the house and without no agent waiting for me at the property, change the place for taking the keys 10 times, inside the house a lot damage and rats underneath the floor. They take like months to do anything and do as little as possible. STAY AWAY FROM THEM
2/5
TrustpilotLincoln Branch Online Enquiry
I saw a property for sale by auction on their website but there was very little detail on the webpage. So I used the "request details" button to ask them to send the details on to me. A week later, I hadn't received anything so rang them to chase it up, only to be told that the auction was happening as I was speaking to them on the phone, and was due to close in 30 minutes. So I had missed the opportunity to bid for the property (as clearly there was now insufficient time to view the property or read the legal pack prior to the auction finishing). They didn't explain why the details hadn't been forwarded to me but at least they did say sorry. I'd suggest they look again at the process they use for gathering and responding to online requests, as it clearly isn't working as it should.
1/5
TrustpilotAbsolutely awful - Do not use.
Absolutely awful. Do not use.They charge for everything and the invoices do not make sense (so you can't keep track).They use the 'float' without telling you and then charge you for it.Gettin uptodate accounts is a nightmare - apparently only available once a year...The house wasn't inspected every 6 months (due to Covid) but they still charged for it.I disagreed with their check out report - damage to the property was not listed in the report... I sent pictures. They said they'd look into it which translates as 'do nothing' and then say they disagree as it wasn't in their report...?
1/5
TrustpilotTerrible
Dear Sir/Madam,I am writing to complain about Rob Jones. About 10 days ago I visited your Grays branch in relation to get a new mortgage. Rob came outside we had a brief chat he told me to reply to his email with the required documents. After our brief conversation he asked for my payslips covering past 3 months. I stayed all night to carry out that task. I sent whatever he asked for. He didn’t reply as he promised. I therefore next day returned to your Grays branch and stood outside for a few minutes while he was too busy ignoring my presence, a young lady came and asked if she could help. I asked her to pass the message to Rob to phone me. He never phoned me, once I rang him and left voicemail and other times I only rang but didn’t always leave a voicemail. This afternoon I visited your Grays branch, Rob came outside to tell me he has been really busy between appointments and didn’t get time to carry out his work for me. What right does he have to waste my time . This is terrible service. If he had no time why did he waste my time as well. This is insulting and I am going to complaint about this.Gurprit Kaloya
1/5
TrustpilotAbysmal service to landlords!
Abysmal service to landlords. Staff don't communicate with each other, quotes they obtain for repairs are excessive, in one case twice what two local contractors quoted. They can never manage things without our involvement and take months to resolve matters. Left us without a gas safety certificate because of their failure to observe deadline. Make incorrect deductions from rent and try to sneak through hikes in their charges without prior arrangement. Repeated promises that the service will improve are baseless. Just totally inadequate in all respects - find someone else to manage you property!
1/5
TrustpilotTerrible customer service
I was repeated called, texted and emailed by Adele at the pontefract office to sell my home with them in their Boxing Day sale. I did message to say I had sold my property and did they have any houses coming up in my area to buy up to £300k - zero response. A perfect house came up for sale with them in our area on the Boxing Day sale but was also up for sale with Strike and they could not be bothered to tell me so guess who sold it Strike!
1/5
TrustpilotConcerning lack of accuracy
We attempted to purchase a property through the Swaffham branch which was described as having equestrian facilities. The property turns out to be subject to various undisclosed restrictions and clauses that prevent its use for keeping horses. After we pulled out of the purchase and disclosed these issues to WHB, the property was re-marketed without any amendment to the listing. We presume this is a deliberate attempt to mislead future buyers into thinking this is a viable equestrian property.
1/5
TrustpilotNorthampton Branch l
Booked a viewing with them on a house as soon as it was posted (Saturday). Asked for earliest viewing which was Monday afternoon. Got there and they were a no show. A couple that were hanging around to view said they called and apparently the house was unavailable. Apparently the agency had "tried" to call the couple but there phone was off, and had "tried" to call us but number wasnt recognised. Definitely avoiding this agency from now on
1/5
TrustpilotThis estate agents are by far worst I…
This estate agents are by far worst I have come across...they have absolutely NO back office...selling the house is one thing but how they manage the sale after that it quite simply dreadful..the lack of communication..total and utter negligence in handling forms ..they are truly all over the place and have cost me thousands in interest payments..they recommend cheap paralegals to the buyers to handle the legal side of things and its only at the last moment a solicitor actually looks at the case and then comes up with an abundance of new enquiries which causes huge delays...1 of my buyers took 13 weeks to get a survey..another had waited so long had to ring the mortgage company themselves to found out the bank had been trying to get hold of whb broker for 3 weeks!! To confirm a simply address...another buyers help to buy form took 6 weeks to get right..and on and on the failings happened!! every single one of my buyers did not have one good word to say about this outfit ..not one! They simply cannot manage the aftersales if you do anything this year DO NOT use this office it will cost you money in the long run there are plenty of good reliable estate agents out there that keep you updated ..track all paperwork ..acutely fill out forms..and more importantly spend the time to make sure forms have been recieved and are correct all the stuff you would expect from a professional company of which this is not!..trust me when I say this they have cost me 1000s in interest payments due to negligence and My company will NEVER use them again you have been warned!Steve StindersCeo Stinders Construction ltd
1/5
TrustpilotIf I could give a nil score I would!
If I could give a nil score I would!Huddersfield branch: Misleading staff Read the T&C very carefully (you don’t get your photos fee refunded if you don’t use the conveyancing company they get commission from!)They Lost a house key!Even worse gave a viewer the house keys unaccompanied….shocking service leaving house vulnerable and ultimately the occupant..Steer well clear..
1/5
TrustpilotLet down with no explanation.
I called to book a valuation, arranged for 3 days later. After waiting half hour I called to check arrival time. They said they had no record of it (yes, definitely right company). That's it. No apology, no offer to rearrange. Will take my business elsewhere, not a great start if they can't even schedule an appointment.
1/5
TrustpilotProbably the worst experience i have…
Probably the worst experience i have had buying houses. If you are a seller that want toi was told offer was not accepted one day, next day i received a call saying to send my document as my offer was accepted before and encouraged to use solicitor through sequence (solicitors who are not responsive, ignore emails and never reply back to you) while, all these was going on. i receive a further call that the seller was ringing everyone who has viewed the property to give their final offer. Why would you let me engage your solicitor or told me my offer was accepted when you are still in the bidding stage? I will try avoid this agent every opportunity i get. surprise to see that the same offer i gave is what is being paraded as what the b=property is being sold for online £47k if it is, then this is borderline fraudulent and not getting the person who is being repossessed the best chance.also when i made my complain known, The lady who address my complain made no effort whatsoever to understand what aspect i was not happy about (i was unbothered if you get a higher offer as when it comes to corporate sales thats the goal). i was not pleased with the service provided.
1/5
TrustpilotEvery department is useless.
I cannot even begin to describe the terrible experiences that I have had with this company. The mortgage broker service, the lettings service and even the managers are absolutely useless (Colchester branch). I made a complaint and they didn't even investigate the correct claim. The manager, with whom I spoke to for over half an hour, clearly didn't listen to a word I said. Steer clear of every department! They offered me £100 to refer a friend but they couldn't pay me any amount to put anyone else through the stress I had from dealing with this estate agent.
1/5
TrustpilotPeterborough Branch. Rubbish for sales , great for letting
Peterborough Cowgate Branch. This review relates to the sales team. The lettings team are very good. The sales team could not organise a drinking session in a brewery. I wont bore you with a list of the woeful errors, oversights and cock ups but the worst was their mistakes resulted in my property not being properly listed for over 2 months. As you will have to do all the work yourself, save yourself the minimum £2k WHB will charge, and list it yourself through the likes of 'Doorsteps' for just £99.
1/5
TrustpilotPossibly the worse letting agents in the world
I'd give them zero stars if that were an option. The letting agents are two-faced, unreliable, dishonest, unpleasant, and only out for money. They are thoroughly nasty human beings. They change your energy supplier to one they prefer (without your consent) and tell your current supplier that you're leaving them. Then you are charged at the highest rate and they won't sort the problem out. That's just ONE of the many, many, many problems with them. AVOID THEM LIKE THE PLAGUE!
1/5
TrustpilotAvoid as they don't take notice of emails or phone calls unless it suits them.
Tried several times by email and phone to get their Clacton-on-Sea office to stop sending me emails about new lettings staff.1) I have not given them permission to use my name, address or phone number as I have never contacted them.2) I did contact a company called Connels who used to occupy the same office.3) I don't have any property to rent out.They just ignore my requests to stop contacting me.I dread to think what they would be like if I asked them to rent out one of my properties or to sell one of them.Avoid, they don't listen.
1/5
TrustpilotWilliam Browns Hull …
Terrible service if there was an option for minus stars would use DO NOT USE worst service I have ever received would never choose this company again and strongly recommend others not too. Myself and my partner paid out £600 for their services to help purchasing our house they did nothing we chased them up. They blamed Covid over the whole thing utterly not an excuse for incompetent and unprofessional service heard from others they have had similar experience judging by this they won’t be in business much longer .
1/5
TrustpilotWasted my time
I was interested in a property located Wymondham which they advertised on a popular website. I booked an appointment for viewing and I received a comfirmation text message. I arrived at the property at the comfirmed time but noone was there. I called the relevant branch (Attleborough), however I was only told that the responsible person is not around. Nobody took the ownership of the problem and I could not view the property, although I came here from over 120 miles away.Time wasting company, I do not recommend at all!
1/5
TrustpilotBraintree
Braintree I recently rented a house through them and they took the tennants depositI asked for the deposit £1380 (better in my account than theirs)Almost a month later still nothing has been paid to meDo Not Trust Them, I will never use them againAnd anyone renting Do Not leave the deposit with the agents just pay a one time deposit insurance payment of £26 to mydeposits.co.uk to comply with UK law. Then keep the deposit in your bank account until you need to return itThey charged me £54 to insure it and are delaying passing it to me as long as possible keeping it in their account! what an insult
1/5
TrustpilotAre they bad or very bad
I phoned the Pontefract office 2 days ago regarding a bungalow they were selling no one answered as it went to answer machine I left a message name and phone number as of now no one has had the courtesy to phone me back.I'm afraid the reviews on site match my experience with w h browns it's not the first time either.I made an enquiry to Wakefield office 12 months ago regarding a property and 95% of the time on the phone was trying to get me to put my property on the market with them it didn't matter much about the property they were selling.After my experience and certainly the reviews we will not put our property in W H Browns hands.I gave 1 star very reluctantly minus 1 is more appropriate
1/5
TrustpilotIf I could give minus I would
If I could give minus I would! Never rent out a property with this company. They do Nothing but steal money from you In Every way shape or form. They are very sly, act very nice, withhold important information from you and then demand payment. I am referring to the Leeds branch in headingley. Absolutely terrible!
1/5
TrustpilotQuite simply the worst estate agent I…
Quite simply the worst estate agent I had had to communicate with - they were bad 40 years ago and they are worse now- quite how they have survived employing badly trained obnoxious staff is beyond me. Lincoln office ( uncommunicative, rude , unhelpful, )
1/5
TrustpilotDo it yourself ... better!
Atrocious communications from their Grantham office - haven't heard from them in weeks bordering into months during our sale. Even when we've chased them, they've not deigned to respond, until - finally - when we raised a formal complaint. Then, just a response that exudes smarmy evasiveness. I can absolutely see why the Sell-it-Yourself approach is booming, as no right-minded individual would use this shambles of an outfit twice. Steer well clear, if I were you.
1/5
TrustpilotDO NOT GIVE YOUR EMAIL ADDRESS
DO NOT GIVE YOUR EMAIL ADDRESSAs a purchaser, wanting to view properties in the area, I made this mistake with the scunthorpe branch and got no end of marketing emails and rubbish despite me making quite clear initially that i did not want them. It took 3 attempts to get them to stop and remove me from their system, as you can imagine the 3rd email wasn't so polite.Would not entertain now or in the future .
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