5/5
Very pleased
Very pleased with the service throughout. James was great and supported us at each step of the way.
Trusted Agent profile · Loose Road
★★★★★
278 reviews across 3 platforms
2 Boughton Parade, Loose Road, ME15 9QD
Page & Wells's office in Loose Road, at 2 Boughton Parade, is rated 4.8 out of 5 across 278 reviews on three platforms, including 58 Google reviews rated 4.6.
58
Reviews on Google
This office
11
Reviews on Facebook
Business-wide
209
Reviews on Trustpilot
Business-wide
Every review we hold for the Loose Road office, from every platform, shown as written. First names only.
5/5
Very pleased
Very pleased with the service throughout. James was great and supported us at each step of the way.
5/5
We instructed Page and Wells to sell…
We instructed Page and Wells to sell our home, then found our lovely new home through them too. They have been established in Maidstone for so many years, have a nice prominent office in Bearsted and we are so pleased we chose them to act for us. Thanks to all the team. Lin and Geoff
4/5
James Palin was great and was very…
James Palin was great and was very responsive. I would highly recommend Page and Wells Loose Office.My only negative would be the answering of Phone Calls by a third party when the local office is busy, nor very professional.
5/5
Referencing was fast and all other…
Referencing was fast and all other processes before moving in was so easy. Big ups to the team.
5/5
We cannot thank Page & Wells enough. Duncan, Adam and James have gone above and beyond to help us progress with the purchase of our house. They have been professional and polite at all times and we cannot recommend enough.
Dear Lauren Parmenter We are so happy to hear about the experience you had at our office with Duncan and the team. We sincerely appreciate your review and wish you all the best with your new home! From all the team at Page and Wells Loose Office
5/5
Excellent Service
The Maidstone office did an outstanding job of marketing and selling our property. Marketing, viewings and feedback were delivered promptly and efficiently and with minimum disruption. Steve and Michelle in particular were both very helpful and replies to all queries and emails were excellent. Would thoroughly recommend Page & Wells.
Thank you so much for your review Amanda. We hope that you have settled in to your new home & wish you well for the future.Best wishesPage & Wells
5/5
Exception
I have recently purchased a Property Via Page and wells and can confirm that they were exceptional every time I spoke to them. They supported the Purchase and responded to all calls I made in a timely fashion. Although I did not sale Via Page and Wells, I would consider it if I was to sell again.
5/5
.Amazing service
.Amazing service. Kept informed throughout the sale. Good competitive price for sale. Compliant dipping in and out with Covid restrictions. I would definitely recommend. James was the main contact his involvement -"Not too shabby"
5/5
We recently moved house and Page & Wells represented our seller. Throughout the whole buying process they've been absolutely amazing : excellent communication, friendly staff and easy to contact. Their service has been so consistently impressive that we already know we'll try to sell with them when the time comes.
Thank you for your very kind review. We are so pleased that you had such a good experience with us. As a family business we always strive for excellent customer service and want our customers to feel part of the Page and Wells family from day one. We also love it when you want to come back and cant wait to be able to help you in the future. Wishing you every happiness in your new home. Best Wishes from all at Page and Wells
5/5
Good experience renting a property
I recently rented the flat I am currently living in through Page & Wells. I haven't rented for a few years as moved out of the home that I owned, and was nervous about the process. They have been extremely professional throughout with excellent communication. Any queries have been dealt with promptly and the whole process has been good. I would definitely recommend using them and Nikki and Karen have been great, in particular.
5/5
Page & Wells Letting Team for 1st time landlord
This is the first time I own a property and put it into the letting market. With the supports from letting team in Page & Wells, I can find the right tenant in a short period of time. And I can relax in the whole process while the team handle all required works for me.In addition, I can get valuable advice and swift response once I have queries about the handling.You did an excellent works. Team.Thank You very much.
5/5
Have used Page and Wells to market my…
Have used Page and Wells to market my rental property on several occasions now since 2015. An excellent service with friendly, helpful staff.Also, I am not on a managed service, but the staff in the office have been hugely helpful in assisting me in sorting out any problems, allowing tradesmen to collect keys etc from the office and keeping me updated on any issues. I have found this extremely helpful especially not living close by.I will certainly be in touch again when requiring another tenant for my property.
5/5
Very helpful, proactive and professional team. Highly recommended.
Dear Emma Tanner Thank you for taking the time to leave us a review. We truly appreciate your feedback and are glad to hear you had a positive experience with our team. If there's anything else we can assist you with in the future, please don't hesitate to get in touch.
5/5
We recently moved house and Page & Wells represented our seller. Throughout the whole buying process they've been absolutely amazing : excellent communication, friendly staff and easy to contact. Their service has been so consistently impressive that we already know we'll try to sell with them when the time comes.
Thank you for your very kind review. We are so pleased that you had such a good experience with us. As a family business we always strive for excellent customer service and want our customers to feel part of the Page and Wells family from day one. We also love it when you want to come back and cant wait to be able to help you in the future. Wishing you every happiness in your new home. Best Wishes from all at Page and Wells
5/5
The staff at the larkfield branch
The staff at the larkfield branch have been incredible. their kindness and patience with me and my partner, as we were first time buyers, made the whole process smooth and efficient. from the first viewing, Be and the rest of the team were totally engaged with our case and always one phone call away. we will always recommend this team highly. thank you Be, you’re a star!
5/5
James, Adam and the team were fantastic. Very knowledgeable, helpful and informative. A pleasure to deal with 👍 …
1/5
Renters beware!
After moving in to a property marketed by Page and Wells, it became apparent that we were the first occupants. The carpets were filthy, lampshades dusty, walls grubby, it was a very old dated and tired property ' with potential' to improve. We paid £160 to have the carpets cleaned, £240 for a new vinyl floor, as the one in the bedroom had pretty much disintegrated, replaced several worn curtain tracks, re decorated every room with colours less offensive on the eyes, and never asked for a penny in reimbursement. We looked after the place as best we could and upon leaving were told they would be keeping almost £800 of my deposit, for not getting the place professionally cleaned, even though it wasn't done for us upon moving in, replacing a kitchen door, because of cracks in one of the glass panes, caused by the wind slamming the door which only happened because the catch never worked, complete replacement of the door handles because due to age and wear, one had come off and the other one was worn. An overgrown garden was the only thing I had some agreement with, however £800!Getting the amount deducted to under £400 shows the landlords were trying it on. Not a word of thanks for the interior work we did, and the money we spent for future tenants to benefit.I've nothing but resentment for this lot, and their morally bankrupt landlords.
4/5
Installation of Qbox.
Due to misinformation I was given (more than once) the issue was dealt with. The ladies in the office were patient and polite. Richard installed Q Box and explained everything to me. I would recommend this company.
5/5
If you want a professional but personal experience....
Thank you to all the staff at Page & Wells, Bearsted. From the first viewing with Ian Walker where we fell in love with our now successfully purchased property, to the numerous communication between us and the vendor which was skilfully managed by the constant diligence and approachable manner of Adam Aelen we can’t overstate the personal touch everyone made to our experience. Adam in particular went above and beyond to trying to accommodate us and the vendor’s requests and I would not hesitate in recommending both him and the company to anyone purchasing a property. It’s so refreshing to be able to work with a company that really pulls out all the stops to make things happen. The staff really are a credit to this business and the impression left is nothing but a good one.
1/5
I've lived in Maidstone for 60+ years, and I have never seen such gross disregard for their customers. They are underhanded callous uncaring self centered and manipulative. With page and wells it's all about the money AT ALL COSTS. Their behavior is appauling. I WOULD NOT RECOMMEND THEM IN A MILLION YEARS. the way you have treated my friend is highly unacceptable and you would not get away with such dishonest behaviour - YOU OUghT TO BE EXPOSED. I HAVE SEEN THE NASTY EMAILS JAMES PAYLIN AND DUNCAN WILLS WROTE TO HER AFTER OUTRIGHTLY LYING TO HER AND HIDING MATERIAL INFORMATION THAT COULD AFFECT THEIR DECISION TO THE ADVANTAGE OF YOUR CLIENT. HOPE NOONE HAS TO EXPERIENCE SUCH DISTATEFUL AND TERRIBLE SERVICE.
5/5
Used the Larkfield office to sell a…
Used the Larkfield office to sell a property. From the start, Sam was very helpful, always kept in touch so we knew what was happening through to completion. Excellent service, thank you!
5/5
House sale Maidstone
House sale MaidstoneUsed these fine estate agents to sell my property during a very difficult time. They were excellent in all aspects constantly on the phone to both ourselves with updates and the buyers who were in Hong Kong. Worked well with our and our buyers solicitors. Would like to mention Nicola and Michelle who were very patient and dealt with our numerous concerns, would also like to say that David Page who we had dealings with was very professional and nothing but a try gentleman. Would highly recommend them for selling and buying of property in the Maidstone and surrounding area they have decades of experience and put you first at all times. Thank you everyone.Kev and Jane
5/5
First class service
First class service, we were purchasers but still the level of commitment from Mike and the team at the Bearsted brand was outstanding. Always there to help with any request.
5/5
Great team to do business with
As Landlord's,we have been customers of Page & Wells [P&W] for the past 7-years. Overall a superb team to work with in regards to rentals. Over the years we have had a natural turnover of customers [tenants] and each time P&W has found us excellent tenants. The Rental team are on their game and it's been great doing business with them, namely overall good communication, clear on the rental process, matching our requirements in seeking out our ideal customer. Extremely professional and when we have had a customer give notice, our contact at P&W stepped up to find us a new customer. We also noticed that having such a good relationship with the Rental team, our customers have been with us for a lot longer. I would not hesitate to recommend these guys - they are great. Thank you team for a great job.
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