Connells Longwell Green reviews

★★★★★ 5/5

Google

Excellent service and attention by Tracey at Longwell Green. She has worked really hard to get a sale on our property and has always been very positive. Thank you Tracey

Nicola · 10 January 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 1/5

Trustpilot

A WASTE OF TIME & USELESS

We went into the Longwell Green Bristol branch of Connells to get a valuation for selling our property. We were met by the branch manager who came out to do a valuation. Once he had done the valuation he advised us that our best option was to sell by the Modern Method of Auction (MMOA). He insisted without any hesitation that our property should be sold via auction as it was apparently placed perfectly in the market for this. He even said that selling by the traditional sale route would not be worthwhile. We did have some reservations and concerns, but he insisted that we would have ‘dozens’ of prospective buyers wanting to buy our property. Three months down the line, we’ve had -yes you’ve guessed-JUST ONE SINGLE VIEWING. Communication has been appalling and non-existent with no feedback and no updates. The alleged buyers were what seemed to be fictional buyers booked in to view and then being cancelled time after time. They also sent through viewing dates with names only to cancel, re-book and cancel repeatedly. Overall , the level of incompetence, mis-information, non -communication has been absolutely first class. Our experience of CONNELLS LONGWELL GREEN BRISTOL just reinforces our view that there are still estate agents out there, out to do as little as possible for sellers . My advice for Connells is; Don’t make promises you clearly can’t fulfill. Don’t mislead your clients. Take lessons in communication skills. Don’t take clients for mugs. Properties don’t sell themselves anymore!

Tedster · 24 July 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

Poor at communication

Poor at communication, you have to chase them for feedback on your viewing. When you do you are chasing for days for a call back. Called up to get feedback on our viewing as we waited for the agent to turn up so we could have a chat first... the agent never turned up. We left just in case and when we checked our CCTV, they never came to the house. When we called up to ask why, they gave us feedback and when we said we checked the CCTV and saw they never attended the viewing he was a little thrown and agreed they didn't attend the viewing. I would not trust this company to sell your home.

Nicol · 10 July 2026

★★★★★ 5/5

Google

We purchased a house through Connells and we were dealing with Tracey who was absolutely amazing. We had a long stressful process due to our buyer and even though Connells weren't acting on behalf of us she always went above and beyond to help us and nothing was ever too much trouble.

Laura · 10 June 2026

★★★★★ 5/5

Google

A fabulous team here. Sarah the manager was very professional and friendly and sensitive to the situation. Stacey has been showing us around several houses and we are so happy to see her friendly smiley face to greet us every time and walk us around. She’s been an absolute star. If you are viewing/selling then these are the best agent locally. Not pushy at all, just very informative and proactive to help to make the market pressure a nice experience. Many thanks to you all. Keep it up!!!

Charlotte · 26 October 2023

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 5/5

Google

We contacted Connells along with a few other estate agents to compare fees and valuations. We chose Connells Sarah and Charlie were so friendly and knowledgeable and totally onboard with our timescale due to personal reasons. I was introduced to Stacey who was so lovely and complimenting I had every trust in her showing potential buyers around my home she did a fab job for us. I would also like to mention Kathleen who has been brilliant from start to finish keeping me informed of viewings, feedback which was useful and she got an offer on our house for exactly the figure we were looking for much to our surprise! Overall I would have no hesitation in recommending Connells they really do go above and beyond for their customers.

Amy · 10 October 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Useless

Useless. Don’t want to help or speak to you unless it is regarding you paying rent. Property management do not follow anything up or rush to complete any jobs. The property I was renting had no hot water and no heating in the middle of winter and I had to chase property management for months to even get them to get someone out to look at the issues I was having. If my dream home came up and estate agent was Connells, I wouldn’t even consider renting / buying it.

Alice · 23 June 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 5/5

Google

As first time buyers it’s a daunting prospect purchasing but William has made it feel less so. Great communication throughout the process and simplifying a lot of the details for us. Very professional and helpful!

Rob · 12 September 2026

★★★★★ 1/5

Google

Poor service, no one answers the phone, mortgage advisers have no desire to help you after they've sold the product - not even worth the time, may as well remortgage yourself

Connor · 10 September 2026

★★★★★ 5/5

Trustpilot

Parkway

Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home. Natalia and Stew

Customer · 1 September 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Bought a property through Connells LWG. Sarah and Stacey were brilliant. Sarah, kept us informed throughout and gave us clear answers and guidance on how to progress each stage of the process. This resulted in our dream house move. Stacey, was always very friendly and did her job with a smile on her face. Thanks to the team.

TV · 25 July 2024

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Landlords - look elsewhere

Landlords, look elsewhere! Rent collection works, but everything else with Connells Property Management has been a shambles. I experienced falsified inspection reports, requests to approve unlawful actions, ignored rent reviews for over a decade, questionable inventory and reference practices and unauthorised spending. Communication broke down to the point tenants dealt with me directly, making Connells fees a waste of money.

Louise · 18 August 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 1/5

Trustpilot

Initial sales pitch was promising

Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.

Robert · 15 August 2026