Connells Longwell Green reviews

★★★★★ 5/5

Google

*★★★★★ An absolutely outstanding team - Paul, Ellie & Mariana at Connells* I cannot recommend Paul, Ellie and Mariana at Connells highly enough. This was not just a house purchase for me and my partner - it was my grandparents' home for over 70 years. They lived there their whole married life but never had the chance to buy it. Years ago I asked them to put me on the tenancy before they passed, but they didn't. When they both passed away I had the heartbreaking job of clearing the house out and handing it back to the housing association. I asked at the time if I could buy it and was told no, that it would remain social housing. So you can imagine how I felt a few months later when I saw it up for sale with Connells on behalf of the housing association. We contacted Paul and Mariana straight away, explained the whole history and how much it meant to us to bring our family home back into the family, and from that moment they were incredible. Their understanding, compassion and sheer hard work was second to none. They listened to our story, they genuinely cared, and they did everything they could to help us secure the house. They kept us updated constantly, chased everything that needed chasing, and helped us get over the line and completed in just a matter of months. Thanks to them, my grandparents' house is back where it belongs - with us. We are so grateful and will never forget what they did for us. If you are looking to buy or sell, ask for Paul, Ellie and Mariana at Connells - you will be in the best hands. Thank you all so much from the bottom of my heart James and Alex

James · 19 September 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

I would like to express my sincere gratitude to Mariana Vaz from Connells for her professionalism and support throughout the entire home-buying process. Mariana is a true expert in her field. The work she does is not easy, but it is clear that she knows her job extremely well and approaches it with great dedication. Everything went very quickly and smoothly. Mariana also recommended solicitors, and thanks to her advice they worked efficiently and handled everything promptly and professionally. Thanks to the hard work of the whole Connells team, and especially Mariana, I was able to receive my home much faster than I expected. I am very happy with the result and would highly recommend Mariana and Connells to anyone looking to buy a property.

Лидия · 10 January 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Viewed a property with Connells ,our estate agent was Tracey and she really did make it a relaxing viewing, we didn't feel rushed or pressured in any way. Tracey was very honest about the property and answered all our questions, I would say she was a very relatable estate agent and very helpful.

Sam · 10 January 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 1/5

Google

We had a very disappointing experience with Connells Longwell Green. The manager Paul and Tracy demonstrated extremely poor communication throughout our attempt to purchase a property. My husband and I repeatedly chased them about a house we were genuinely interested in. On several occasions we were told no one was available, and no one ever called us back. We were never kept updated and felt completely dismissed as serious buyers. Four months later the board is still up outside the property, so much for selling it. It’s disappointing because they have clearly lost out on a genuine sale due to their lack of communication and follow-through. The overall experience was frustrating and unprofessional. Based on this, we would not use this branch again.

Amina · 10 May 2026

★★★★★ 5/5

Google

Thank you to Paul & Connells Team @ Longwell Green, in securing the purchase of my new home. Your help in the process has been greatly appreciated.

Helen · 10 May 2026

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

I want to express my sincere thanks for the professional service I received from Paul, Tracy and the team throughout the purchase of my new property. I would highly recommend this business. Sally Masters

Sally · 10 February 2026

★★★★★ 5/5

Google

We are ever so thankful for the help of Mariana Vaz from Connells. She has been with us every step of getting our property from application of our mortgage up to sorting out our insurance and much more. We are proud to say that we are officially home owners and the best part was the process was really smooth and I believe that was due to Mariana's assistance and support. We are still contacting her now if we have questions and she always responds in a timely manner. We would definitely recommend her to anyone who would be in the process of getting a property.

Trisha · 10 February 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Google

Arranged a viewing of a property for sale yesterday at 15:00 and I even had a text reminder the day before. I arrived at the property 5 minutes early, waited for 25 minutes and no estate agent turned up. I phoned the office after 20 minutes but no answer. Connells have not been in contact, Ive heard nothing. If you are selling your property through then I would consider if they have your best interests at heart.

Alex · 10 February 2026

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 5/5

Google

Excellent service and attention by Tracey at Longwell Green. She has worked really hard to get a sale on our property and has always been very positive. Thank you Tracey

Nicola · 10 January 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

A WASTE OF TIME & USELESS

We went into the Longwell Green Bristol branch of Connells to get a valuation for selling our property. We were met by the branch manager who came out to do a valuation. Once he had done the valuation he advised us that our best option was to sell by the Modern Method of Auction (MMOA). He insisted without any hesitation that our property should be sold via auction as it was apparently placed perfectly in the market for this. He even said that selling by the traditional sale route would not be worthwhile. We did have some reservations and concerns, but he insisted that we would have ‘dozens’ of prospective buyers wanting to buy our property. Three months down the line, we’ve had -yes you’ve guessed-JUST ONE SINGLE VIEWING. Communication has been appalling and non-existent with no feedback and no updates. The alleged buyers were what seemed to be fictional buyers booked in to view and then being cancelled time after time. They also sent through viewing dates with names only to cancel, re-book and cancel repeatedly. Overall , the level of incompetence, mis-information, non -communication has been absolutely first class. Our experience of CONNELLS LONGWELL GREEN BRISTOL just reinforces our view that there are still estate agents out there, out to do as little as possible for sellers . My advice for Connells is; Don’t make promises you clearly can’t fulfill. Don’t mislead your clients. Take lessons in communication skills. Don’t take clients for mugs. Properties don’t sell themselves anymore!

Tedster · 24 July 2026

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

We purchased a house through Connells and we were dealing with Tracey who was absolutely amazing. We had a long stressful process due to our buyer and even though Connells weren't acting on behalf of us she always went above and beyond to help us and nothing was ever too much trouble.

Laura · 10 June 2026

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026