Trusted Agent profile · Longham
★★★★★
109 reviews across 2 platforms
147 Ringwood Road, Ferndown, Longham, BH22 9AB
Southern and West Lettings Ltd's office in Longham, at 147 Ringwood Road, is rated 4.4 out of 5 across 109 reviews on two platforms, including 92 Google reviews rated 4.3.
Every review we hold for the Longham office, from every platform, shown as written. First names only.
5/5
GoogleSteff and the team are highly knowledgeable, professional and very friendly. I highly recommend them to all landlords and tenants. Thanks for all your efforts so far and for all the help and advise.
Thank you for taking the time to leave us this lovely review. We love working with you and hope our relationship continues for many years to come.
5/5
GoogleCouldn’t have asked for better estate agents! Both Steff and Lauren answered all of our questions, were always very helpful and accommodating. Thank you both for your help and we wish you all the best for the future!
Thank you so much for such a lovely review! We’re really pleased we could help and make everything as straightforward as possible for you. It was an absolute pleasure dealing with you and we really appreciate your kind words. Wishing you all the very best in your new home! Steff, Lauren & the Southern & West team
5/5
GoogleAfter two more years I cannot recommend Steff and her team highly enough. Southern and West have been looking after our properties for a while now and I would highly recommend them to anybody. They are professional and friendly and provide an excellent service. Lin
Hi Lin, Thank you so much for your kind review. I am so happy that you are pleased with our service and I sincerely hope our long-standing relationship continues for many years to come. Best Wishes Steff
1/5
GoogleCalled them to enquire, really rude on the phone. Don't reccommend.
We’re sorry to hear about your experience and appreciate you bringing this to our attention. This certainly isn’t the level of service we aim to provide. As your review doesn’t include much detail, we’d really like the opportunity to look into this further. Could you please get in touch with us directly info@southernandwesthomes.co.uk and provide your name, along with any additional information about your enquiry? This will help us investigate what may have happened and address it appropriately. We take all feedback seriously and are always looking to improve, so we’d value the chance to resolve this for you.
5/5
GoogleSophie has been absolutely great at getting us into our first flat. We weren’t sure what to expect as we’ve never rented before but she has been really helpful at answering all our questions and guiding us through the process.
Hi Lauren Thank you very much for your lovely review. We are really pleased that you were happy with everything and you have been excellent tenants to date.
5/5
GoogleTrying to find a home to rent with a dog, even a tiny one, has been dreadfully hard. We'd lost out on so many properties and with days to go before out tenancy ended, they pulled out all the stops with our prospective landlord to consider us, which he did. We've now been in our new home for 3 weeks, with lovely neighbours and a nice landlord. We can't thank them enough for what they did for us and wouldn't hesitate to recommend their commitment and professionalism to all clients.
Hi Beverley We appreciate you taking the time to write such a lovey review and we are very happy that you have been pleased with your experience. Hopefully your family and of course Klaus, will remain happy in your new home for many years to come.
5/5
GoogleWe have been clients with Southern and West Lettings for many years. We also have a property with another agent so have a yard stick to measure by. Without doubt Southern and West offer a very reliable, efficient, professional and importantly friendly service. They always reply promptly to calls or emails. I will be moving the other property over when the opportunity rises. Keep up the good service.
Thank you so much for taking the time to leave us this great review. We love working with you and are always grateful for the referrals you give us. We are lucky to have you as one of our landlords.
5/5
GoogleI rented two properties with Southern & West for a total of 8 years. Both of them were really well looked after, upkeeping maintenance was done regularly and whenever we reported an issue it was dealt with promptly and efficiently by their really friendly team. Not sure if just a coincidence, but the neighbours/tenants living in the other flats have always been very pleasant too, so all in all we really loved our experience in their properties.
Hi Alexia Thank you for your kind review. You were both excellent tenants over the years that you have rented from us. And we would be pleased to help you again in the future if you require another rental property. I wish you both the best of luck.
1/5
GooglePlease be aware, I have nothing but nightmare experience with this agency, and the most with landlord that I was renting from for long time, I did rent previously with no issues at all, but this agency and landlord is not even worth 1 star, just be mindful when letting, and know your rights. Highly disappointed
Hi Ewa I am sorry to hear that you had a bad experience. However, I do not recognise you as a tenant of ours and wonder if you have left this review by mistake? Perhaps you could kindly contact me directly at steff@southernandwesthomes.co.uk so that I may look into this further for you Many Thanks Steff
5/5
GoogleThank you to Southern and West lettings. Sophie went above and beyond! Highly recommend 🙂 …
Hi Corey Thank you for the lovely review. We hope you have settled in well into your new home. Let us know if you need anything.
1/5
GoogleReally not happy with the experience we had with Southern and West Lettings. My partner and I have been renting properties for years now, all different agencies, we've never missed a payment and always take great care of the properties we live in! We fell in love with a property a few weeks ago and basically wanted it from the get go! We hastily rang up to see if it was still available. It was and when we asked for a viewing, the agent explained that paperwork had to be signed beforehand due to covid, which is absolutely justified! However, when we received the paperwork, it was as if we'd already got the property! EVERYTHING had to be signed including personal information, before a viewing could take place. This was made even more difficult due to the terrible PDF format that was provided. Understandably, this process took a long of time to complete. After sending some emails to the agent expressing how anxious I was about loosing out on the opportunity of simply viewing the property and whether we could provide a holding fee while the paperwork was being processed, as I was confident it would go through fine and desperately wanted the property, these emails were not replied to until I physically rang up later that day. She casually replied to my emails towards the company's closing time, stating that we couldn't pay a holding fee until we had seen the property first hand!?!? Which highly confused me, considering when we asked why we had to fill out so much paperwork containing personal information before simply viewing the place, we were met with sassy responses such as "as you are aware we are in a pandemic" and "we aim to stop the virus, not spread it." Baring in mind, there was a perfectly good video viewing of the property provided online, which we'd viewed more times than I'd like to admit, we absolutely adored the property due to simply needing more space, had the funds ready to pay deposit and at least 3 months rent upfront even in these difficult times, and were willing to throw money at these people without even viewing the property physically, to do our part in containing the virus. I was absolutely baffled at the response we received. Naturally I panicked and immediately responded, asking what the earliest and most convenient time for me to view the property was (as all paperwork had been provided at that point) I was ignored until a lot later into the next day, where the agent we were dealing with explained that the property had been taken (after saying the day before that the only available viewings were on Friday that week, it was Wednesday) and "best of luck to us". Not "we have a few more properties available if you would like to see those?", or "I'll keep your details and inform you when some similar properties come up if you like?". I fully understand that agency work is stressful and busy, and most of the time am very empathetic and patient, especially at the moment, but I feel the whole process from start to finish could have been handled far better, considering the property video viewing online was more than enough to go by, I really don't understand the thought process of signing ALL paperwork beforehand, especially if the people have successfully rented properties previous. So I guess my conclusion is, this whole process was an absolute waste of time and stress for us, made us feel inadequate and quite frankly neglected towards the end (I sensed a shift in the pace of replies when a guarantor was required! I have TWO jobs, my boyfriend works 40hour weeks!) So if you are furloughed due to current times...don't bother contacting them! Cheers for nothing Southern and West Lettings!
Hi Kiri I would like to apologise that you felt you had a bad experience with ourselves. Unfortunately, the property you enquired about was very popular. Although an online viewing is available for the majority of our properties, our landlords do expect us to meet any pre-qualified potential tenants in person and ensure they have physically viewed the property prior to going ahead with any references and credit checks. This is for 2 reasons, 1 to ensure you do like it once you have viewed and 2 so we can meet you in person and get a better feel for what type of tenants you are likely to be. This was explained to you at the time of your enquiry. As there was a tenant in situ, our viewings also had to fit in with her as she did not want to be present whilst we were carrying out viewings to reduce any risk of catching the virus. Due to the global pandemic, we have had to make some changes to the way we operate, which means it can take a little longer to get to the stage of booking you in for a viewing unfortunately. We request that all persons wanting to view, complete a tenant application form so that we can ascertain from the information provided, whether or not they would meet the criteria should they wish to proceed with the property. This is to prevent us from risking unnecessarily spreading the virus by going on viewings with persons who would not meet the criteria should they wish to rent the property; Particularly if the property is tenanted. We did explain this to you at the time when you questioned why we required more information than normal to which you replied, ‘thank you for the explanation’ but did not seem to find this an issue. Unfortunately, you did not advise us at the time that you were having problems with the PDF format of our forms, as we would have been able to send you this using a different format. We have taken this feedback on board and now send our forms via a word document. I am very sorry that you missed out on this property on this occasion. Unfortunately, it took 6 days for you to return all the required information to us, which could partly be because we established on day 3 of communications with you that you needed to provide a suitable guarantor as you did not meet the criteria and we then had to wait for the guarantors information to ensure that they would. In the meantime, other people who had returned all the required information had viewed and decided to take the property. They had to go through the same process as yourselves prior to being able to see the house, so everyone had an equal opportunity. I am sorry you were unsuccessful on this occasion.
5/5
GoogleThanks to Chloe, Steph and team for a seamless process during our tenancy - always prompt, helpful and professional. Would recommend for all prospective tenants and landlords alike.PositiveResponsiveness, Quality, Professionalism
Thank you so much for your kind review Marc. I am pleased you were happy with our service and your time at Alumhurst Road. Best of luck in your new home and if you need us again in the future, please do not hesitate to get in touch :)
5/5
GoogleChloe has been so helpful in helping us rent during a pandemic! Her efficient and clear communication have taken a lot of the stress away from the process. Thank you Southern and West!PositiveResponsiveness, Professionalism
Hi Faye, Thank you very much for your kind review. I am pleased that you were happy with Chloe and the service you received from us. I hope we can assist you again in the future.
5/5
GoogleAmazing staff and great to find a company that finds the balance between tenant and property owner. For us the best thing about the team at S&W is the knowledge legally and making sure that both tenant and owner understand everything if there is a problem. We would strongly recommend the team and it's just nice to have a team that simply treat you how they clearly would like to be treated themselves. Much better processing than our previous letting agent. Thanks again The Jads
Hi Rahim, Thank you very much for your kind review. I am very happy that you are pleased with our service, even though there have been a couple of bumps in the road. Thank you for your continued support. Best Wishes all the Girls at S&W
5/5
GoogleSteff, Chloe and the team have shown they are friendly, helpful and professional letting agents. Happy with the service we have received. 🙂
Hi Lucy Thank you very much for your kind words. We are very pleased to hear that you were happy with our service and hope to be able to assist you again in the future.
5/5
GoogleBy far the most helpful agents I've come across. A week before moving into our property, the letting agent we were going through (and paying) disappeared. I had a call from Steph saying she was now dealing with it & although the Landlord new nothing about our imminent arrival she got everything sorted in time. As you can imagine, with having to move out of our previous home on specified date etc, if it hadn't of been for Steph's efforts we'd have been homeless. Cannot thank you enough Steph!
Hi Martyn, Thank you very much. It was a pretty stressful situation for you, but I am glad that you feel we dealt with it well and I am very glad we managed to get everything done in time to get you moved in.
5/5
GoogleI only rented through Southern and West for a short period of time, but found them to be friendly and helpful and very efficient in dealing with any issues promptly.
Thank you Karen. We were very happy to have you as tenants and hope we can assist you again in the future.
5/5
GoogleHassle free experience from the tenant side - professional and friendly to deal with
Thank you for your kind review. We rare so happy that you had a great experience renting from us
5/5
GoogleI have received a superb service from Steff and the company over many years from renting my property and then the sale of my property to the existing tenants. Steff provided a professional and responsive service, she is kind, courteous and knowledgeable.
Hi David Thank you very much for being our client over the past few years. I am so pleased the sale came to a satisfactory conclusion and wish you the best of luck with everything. If you ever need us again, we would be delighted to assist you.
5/5
GoogleThe team at Southern and West and the Landlord I rented with are by far the best I have experienced in my few years of renting. As well as their friendliness, professionalism and communication, I was amazed by the care and dedication they showed to making sure I was as comfortable and safe as possible through some complex issues. Highly recommend!
Hi Alessandra Thank you for your lovely review. I am very pleased that you were happy with our service and I appreciate you taking the time to write this review.
5/5
GoogleCracking service from Steff & the team at Southern & West. They found me a quality long term tenant who kept my flat immaculate, took away the headaches of managing it & always communicated effectively re any issues. They were also a big help & support when the tenant finally moved out & I decided to sell. Thanks for all your hard work over the years!
Hi Scott, Thank you very much for your kind review. I am pleased that you were happy with our service over the years and I hope we can assist you again in the future.
1/5
GoogleBad experience! In fact they are useless liars and I highly suggest avoiding this company at all cost! I wouldn’t even give them one star! If you have a problem in any property they rent/let then I suggest you deal with it yourself as informing this agency will just result in them blaming you! Can’t wait for my contract to end!
Hi Blade, I am sorry you felt you had a bad experience with us. I have tried to find you on our system so that I can contact you to find out why our service was dissatisfactory, but I could not find any of your details. Could you kindly contact me on info@southernandwesthomes.co.uk or 01202 232323 as feedback is very important to us and we are always striving to improve our services. I look forward to hearing from you.
1/5
GoogleChanged to one star as they tried to charge me an extra two days rent and for a cracked fridge shelve which was very old and wearing before we moved in. Initially, everything was great - Just be wary about their check our procedure. We won through the DPS, did not pay a penny, they tried to rip me off Avoid
Hi James, I am sorry you felt you had a bad experience with us and that you changed your 5 star review to a 1 star review following deductions being made from your deposit for damages. If a property is not returned in the condition it was given to you in (bar fair wear and tear) then the landlord is entitled to make deductions to remedy any damages caused during your tenancy. The fridge was not that old and as per the checkout report, you did crack the drawers during your tenancy, and as such it is only fair that you pay a contribution towards the cost of replacing these. In addition, you did not return the keys until 2 days after your tenancy ended, so the landlord is entitled to charge rent for these days. I wish you the best of luck in your new home.
5/5
GoogleHave used southern and west to manage my property over the years. They have always given me excellent customer service and are always efficient, especially when i had a tenant who thought it was acceptable to walk away from my property having caused damage to furniture and leave all her rubbish behind, then complained because monies were released from her deposit to cover these costs.
Thank you very much Jay. I am so pleased that you are happy with our service and long may our relationship continue. Best Wishes All the Girls at S&W
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