St Modwen Homes reviews

★★★★★ 5/5

Trustpilot

Meon Vale

I purchased a showhome (The Garnet) in Meon Vale even though I was coming from a fully furnished home, so obviously some adjustments had to be made within the build once I arrived. The team at St. Modwen has been unbelievable, from Mercedes and Caroline in Sales, to Dean together with Will from the building side, with Dan in Customer Services and his team Dave, Lee and Rob. I have only been in the house 4 days and we have nearly completed all adjustments needed. The team are all so friendly, courteous and supportive and ready with solutions if necessary. The area is still being developed and so staff are very quick to respond and assist as they are on site, while keeping the property spotless. St. Modwen and the team at Meon Vale have definitely exceeded my expectations and I would certainly recommend to other prospective buyers.

Rukhsana · 12 January 2024

★★★★★ 5/5

Trustpilot

Glan Llyn

St Modwen team have been nothing but amazing, from the beginning of my house hunting journey to the end of me living in my new home. Simon was very supportive and kind throughout the process of buying my house, particularly great communication with me and the mortgage team to ensure a smooth as possible process towards completion. They were extremely honest which was important to me as a first time buyer to make sure there were no surprises.Moving into the house was a very positive experience thanks to Liam and Matt (the site managers) who were really friendly and down to earth, answering my hundreds of questions and making sure I was happy with everything during the move. After a week of living here Josh from customer care plus the rest of the team mentioned have continued their professionalism and helped me with any queries I’ve had, whilst checking in with me regularly incase anything else has cropped up that I needed help or advice with. Overall the whole team that I have dealt with have been genuinely friendly, helpful, supportive and very attentive. I have had no negative experiences and despite me already being moved in the excellent customer care has continued. Highly recommend.

Sophie · 8 January 2024

★★★★★ 5/5

Trustpilot

Top Quality Repairs!

We've lived in our new home for 12 months, and recently had an issue with the En-suite. St.Modwens were great. They had a brilliant technician, Lee, attend our property, where he has taken out the old tiles and plasterboard etc and fully replaced it all; it looks amazing. Lee was so professional, and his work is 100%. Couldn't have asked for a better technician. Thank you Lee.

Kaz · 5 September 2024

★★★★★ 5/5

Trustpilot

Went for a little look at the Shawfair…

Went for a little look at the Shawfair show home this afternoon. June and Becca were very friendly and helpful. Lovely looking homes.

Jac · 17 September 2026

★★★★★ 4/5

Trustpilot

special mention to Richie for going extra mile

I have been living in Heathy wood close to 2 years now and I am fortunate enough to not have any major issues except the garden (uneven turf) and garage (water seeping in) which I am still chasing.snag-list took some time to complete after multiple follow-ups. But they were done with due diligence and quality. I cant thank Richie enough for fixing most of my issues. He is reliable with strong work ethics.

Rohit · 14 May 2024

★★★★★ 5/5

Trustpilot

Very positive move in experience

My experience at Glan Llyn Stillwater from pre sales to after sales support has exceeded my expectations. I had taken on all the bad press about new build companies and expected to ‘battle through’ the early days, but not at all …..From the beginning Paula the sales rep kept me updated on the progress of my build.She took on board my individual wishes, including altering my carpet to wool. Nice welcome on move in day and she was there to support as needed.From move in my main dealings were with site support. Josh the customer service manager was in touch frequently and listened to and acted quickly on any concerns (mainly snags). He is dedicated to ensuring customers have a positive experience - that was my impression.Thank you to Tom who again responded quickly, dealt with many snags personally, and was always on hand - a cheerful friendly guy. I’m grateful to Sean the project manager who provided invaluable support for a problem I had.There were snagging issues of course ( and possibly are, as some things take a while to appear). Sometimes needed to ask a few times, which isn’t surprising given the number of moves going on. At other times though a problem would be dealt with immediately.5 weeks on from moving in most snags have been resolved with the remainder scheduled for the next couple of days.At company level I am pleased about the response to a letter I wrote about hedgehog runs. Look forward to those going in in January Sean (!)

Mark · 19 December 2023

★★★★★ 5/5

Trustpilot

Alison and Jess at Colier field have…

Alison and Jess at Colier field have been absolutely amazing so far. They have helped us so much. We are first time buyers and we had no clue of where to start. From walking into the office nothing has been to much trouble at all, I can’t wait to see our forever home come to life as the months go by.

Helen · 12 April 2026

★★★★★ 5/5

Trustpilot

My frist house buying experience

The entire house buying process was smooth, no stress. Due to the help of the team and marketer (kyle from the coalville branch) he was absolutely helpful and supportive, he supported me every step of the way. Finally when the house was completed, it was in due time, with good mordern and sufficienting quality.

OJO · 1 June 2026

★★★★★ 5/5

Trustpilot

Very helpful 10/10

Very helpful sales reps, anything we asked they came back quickly with answers, kept us up to date throughout the build process.Aftercare has been spot on, the site reps have been very helpful, again any issues raised they were rectified quickly, we have had one snag delayed due to it not being up to their standards. But it being resolved soon. Aftercare team are still in touch weekly asking if there is anything they can do to help or any new snags we have found.

Ryan · 7 December 2023

★★★★★ 3/5

Trustpilot

Ritchie is excellent.

St Modwen as a company are extremely poor. The service from customer care is appalling. When finally you get assistance I can only thank Ritchie. Ritchie goes above & beyond. Helpful & polite, nothing is any trouble. If customer care & even the management were to join Ritchie they could learn how to help customers. Thank you. The 3 stars are for Ritchie as St Modwen are only worth 1 star. Thank you Ritchie

CS · 8 April 2024

★★★★★ 5/5

Trustpilot

Valley Rise

Joanne has been very helpfull throughout the reservation process. She has guided us through the process explaining everything along the way and answering any questions we had.

Martin · 7 December 2025

★★★★★ 1/5

Trustpilot

Buyer beware if you are envisaging your perfect new build!

After a year from hell I wanted to tell people about my experience. I am an older person with a lot of life experience! I purchased a detached property in Stafford in August 2022 when the market was at its height! Sales were helpful and pleasant but they were relentlessly aggressive in forcing the completion date despite my plot size being reduced after reservation due to an error on the part of St. Modwen Homes that only I spotted; and a lounge window having to be bricked up after exchange of contracts because it would not pass NHBC guidelines! This only a week or so before completion! I was told to accept both situations with minimal compensation - which was not negotiable - or the house would be re-sold! On the day I moved in I was so shocked and upset to find the finish in the house was very poor everywhere - terrible mastic work; poor plastering; poor carpentry; poor paintwork; damaged kitchen cupboards; the bath badly scratched and so much more! On the day I moved in - late afternoon - I discovered that the back door would not lock and I had to barricade myself in by moving furniture! My snagging has taken a year and 56 men have visited my home. It took 8 months and four visits to have 26 kitchen doors with no flaws and the handles on straight; many sealed window units were replaced; five attempts were made to repair the lounge wall where the window had been; the lounge ceiling had ripples all over and it took three attempts to repair that, with my lovely furniture being heaved around. I was so severely stressed and remedial work was so slow that I contacted a snagging surveyor after five months who told me the finish was very poor and found 215 faults when I had already had many faults remediated. He flew a drone over my roof and found a large piece of timber hidden in a gulley which had been there seven months. Ten months to replace a glass oven door. Technicians regularly turned up with the wrong parts, and had to make repeated visits. There were mix ups over appointments and people came I was not expecting. They had difficulty in getting contractors to come back! I constantly said my heating was not working correctly and had visits from five people. I pressed St Modwen over the matter and was finally told after almost a year that the heating was incorrectly piped! Now they are refusing to remediate several lengths of garden fence and telling me to enjoy my new home!!! No-one cared that all of this impacted seriously on my physical and mental health. No-one has apologised and they will not discuss compensation. Everyone at St. Modwen Homes gets paid throughout this process - but not the homebuyer who lost a year of their life with the constant stress and disruption! I have bought eleven new build houses in my lifetime but this has been the worst experience by far. It has been a shambolic experience by a ruthless and aggressive company who only care about profits and bonuses! On top of this you are effectively living on a building site with constant noise from heavy machinery and, at times, piling rigs; and often very muddy roads. I would urge anyone buying a new property to pay for the services of a professional snagging company. Also please note they engage in upselling - for flooring, carpets and extra electrical work, etc. They insist on payment for this up front, and if you do not complete on the property for any reason you are likely to lose your money! At the time I bought my house, no flooring was included.

Penny · 12 November 2023

★★★★★ 5/5

Trustpilot

St modwen have been AMAZING.

St modwen have been AMAZING.We have lived in our home for over a year now and they have fixed everything for us when asked.We are located in Glanlyn.Toni and Simon made buying our first home such an easy and enjoyable journey.Josh and Matt have been AMAZING. I know some people have moaned on here but most people I know have done nothing but praise St Modwen for their outstanding customer service.Obviously we had some minor issues when we moved in like the paint work was marked a little (From us moving in our furniture 🤭) but they came and sorted it straight away.6 months into moving in we had a tap leak which came through our ceiling and within 5 minutes of me calling Matt, he sent out 4 workers who fixed the issue straight away and too this day we have had no more isses.I would 100% recommend!THANK YOU SO MUCH ST MODWEN!😁

Camilla · 6 November 2023

★★★★★ 5/5

Trustpilot

A fantastic experience from reservation to completion and beyond

From reservation to completion and our first month in the house, we've had a fantastic experience with St Modwen Homes at Pear Tree Fields, Worcester.Firstly, the team: Caroline was brilliant during the sales phase, really helpful, answered every question we had, and kept us updated the whole way through until completion. Henry (assistant site manager) was also fantastic during this stage, explaining everything we needed to know about the house as it was being built, answered any more technical questions we had, fixed any small issues we noticed during home visits and put us right at ease. Carl (site manager) has been brilliant since we moved in, he took a list of about 20 small snags off us and had them fixed within a week, and called round regularly for the first few weeks to check everything was okay. Dan (customer care) has been round once a week since we moved in a month ago to take up any issues, and has been very quick to answer anything we raise.As for the house itself, the quality and design of the house have been brilliant, the house is light, warm/comfortable and a great layout and we've had no defects. We have had none of the nightmares you read about new builds online, only some very small snags (such as small paint work, a wonky kitchen cupboard door) have been fixed within weeks.All in all, we are very happy with the whole experience and hopefully it will continue to be positive as time goes on.

William · 6 November 2023

★★★★★ 1/5

Trustpilot

St Modwen Glan Llyn

Very telling how you’re deleting members posts and blocking them when they’re sharing their honest reviews?If anyone has bought a house from this company, I would strongly recommend you get a professional snagging list - regardless of St Modwens assurance that it isn’t necessary!!Our list discovered building waste in the wall cavities, guess they assumed we wouldn’t have noticed for 2 years whilst the house was still under warranty; then the restricted airflow would have resulted in mould and St Modwens Would have washed their hands!Google Kristian Sanges - he went to the Sun, and instantly we were contacted by the director who promised us the moon on a stick, said the issues would be rectified in 4 days, a year and a half later and they still aren’t done. This is a billion pound company who do not care about the impact they’re having on people’s lives, they only care about money. They’re quick to sell you a dream and take your money, but very slow to rectify any issues, and when they do, my children could do a better job! We have cameras and have heard builders commenting that our house should be blown up, and had racist comments directed at our surname. We needed to vacate our house for the walls in the kitchen to be put right, Edit it to smart fridge which picked up on the app and interacted if was of over 24 hours and our cameras picked up audio where the builders commented ‘oops we knocked off the electric so they’ll have to eat mouldy food haha’ Thank God we have a smart fridge/freezer and the app alerted us that it had been switched off; as St Modwens didn’t bother notifying us. Currently St Modwen are trying their hardest to run down our warranty by claiming everyone is on annual leave. We will not be silenced. We will never give up, we will continue to fight for what is right.

Kristian · 6 November 2023

★★★★★ 5/5

Trustpilot

Customer service

Just want to give a big shoutout to Josh in customer service. He has truly gone above and beyond for us and we cannot thank him enough. We had some issues that was overdue and as soon as Josh got involved everything went smoothly. He kept us up to date and would regularly come round and check in on the work being carried out to make sure we was happy which put our mind at ease. What really impressed us was if we was both working during work hours Josh was more than happy to attend after hours to make sure we was happy which we was shocked with, not many people take time out of there personal time for work! Thank you Josh for the great service you have provided us!!

Ryan · 29 October 2023

★★★★★ 5/5

Trustpilot

Glan Llyn 10/10

Moved into my St Modwen Home the end Sept 23 (The Becket).Sales Team - Simon and Toni are the most friendly and approachable people you will come across. Always on hand from start to finish of the purchase and kept me informed throughout. A lot of companies could learn a lot from them!Site Team - Liam and Matt are fantastic always on hand to assist. Had a few minor cosmetic issues that were resolved swiftly and to satisfaction. Customer Care/Service - Josh regularly checks in to make sure I am content with purchase and engages well with site team. Very friendly and approachable and if I had any issues would not hesitate to contact him.The House - A downsize for me but really pleased with my decision. Open plan layout downstairs works really well and 3 bedrooms on middle floor are spacious, leaving a lovely big master on top floor to escape the hassles of life. Garden high quality turf provided as standard and as south facing makes the most sunny weather we get in Wales. Property is not overlooked and development is well spaced apart. A big thank you to all I have encountered.

Craig · 29 October 2023

★★★★★ 5/5

Trustpilot

Gabrielle, customer service is showing the management how to actually care for customers. Thank you

St Modwen as a company are absolutely awful. It’s such a shame as if the management put more effort into customer service instead of throwing up poor quality houses, the ratings would actually reflect. This said Gabrielle is fantastic, only recently been with St Modwen in customer care & is actually earning her monies. Gabrielle calls back, answers emails, even gets the snags & defects fixed. The management could learn a few ideas from Gabrielle. I thank you personally for gets these important jobs done as i’ve paid so much money & St Modwen haven’t showed this apparent 5 star service they keep falsely advertising.

CS · 27 October 2023

★★★★★ 5/5

Trustpilot

Such a positive experience in our new home.

We have been in our new home now for 10 months and our experience has only been a very positive one. We expected a list of ‘snagging’s’ (from past experience) when we first moved in and the way in which St Modwen’s dealt with them was impeccable! Any issues we had were dealt with promptly, with empathy, understanding and all with the upmost professionalism. There was never any hesitation from the Customer Service team (mainly Gabrielle) to meet our needs and to make sure our journey with our new home was a pleasant one. I really feel the need to have to mention specifically Gabrielle from the Customer Service Team who has consistently been professional in making sure any problems we encountered were dealt with quickly. Without her with us going through this journey it could have been a very different experience. So we’d like to say a huge thank you to her for making this experience such a positive one. A wonderful asset to St Modwen’s! Things were dealt with right away and we didn’t have to ‘fight our way through the process’ to have things sorted. She has been an absolute credit to St Modwens in making our journey a pleasant one. Also, our experience with the workmen who have passed through our doors over the last 10 months has been next to none! Their workmanship has all been completed to the highest of standards with all workmen being so respectful to us and our home. Such friendly, helpful workers. We have actually been blown away with how wonderful the workmen who have been coming and going have been! especially one in particular who is Richie. I feel the need to specifically mention Richie who has been genuinely here to put things right for us, so friendly and the quality of his work has been undeniable. Nothing has been too much bother for him and has always been happy to help and put things right for us. Another wonderful asset to St Modwen’s who contributes so much and I feel he should be recognised for his kindness, hard work and pristine workmanship. He has certainly contributed in making the last 10 months happy one’s for us with all the work he has happily done to the house. We have been so grateful for their continued support and ongoing professionalism. Thumbs up all round and thank you.

Lorna · 26 October 2023

★★★★★ 5/5

Trustpilot

A credit to St Modwen

Since moving into our house at Heathy Wood earlier in the year there have inevitably been some snagging issues. What has impressed me most has been the can do attitude of the team at St Modwens - they genuinely want to help and sort any problems out. Gabrielle has been quick to respond to put in place any remedial works while onsite contractor Richie always goes above and beyond to ensure any work is completed quickly and to a high standard. I have bought several new build properties over the years and can honestly say these guys are a credit to St Modwen.

SCW · 25 October 2023

★★★★★ 5/5

Trustpilot

Glan Llyn 10/10 ⭐️

I can’t express how truly glad I am that we went for our new build home with St Modwen. Not only is the layout and design of the house perfect for us but the level of service we received from sales and customer service has been way beyond our expectations. We dealt with Simon Jacobs from the Glan Llyn site and he was fantastic! Simon is the most trustworthy person you will find in sales, he was very honest with us and communication was spot on. I also have to call out Liam and Matt for the build quality, again super approachable and kept us updated. Once completed we were introduced to Josh from customer care. He is so approachable and super helpful, especially sorting out our issues (which in the grand scheme of things were small cosmetics which you expect). Josh regularly pops over and always gets back to us with a resolution promptly. The team have really gone above and beyond and we always have a chat when we see them. We’ve even built a great rapport with the contractors - Kenny the plumber is very knowledgable and no job is too small. And my final call out goes to Rich the labourer, what an absolute star! That man is always willing to lend a hand and is a joy to see on site. I cannot recommend St Modwen enough! Especially Glan Llyn, we’ve already started to talk a few family and friends into the area.

Bethan · 24 October 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY A ST MODWEN HOME

DO NOT BUY A ST MODWEN HOME! If I could give zero stars then I would. Purchasing a new build home should be exciting, however our experience has been nothing short of a nightmare. We have not had a working shower for nearly 4 months now and nobody seems to care, not even the head of customer services who is now ignoring us! Why do we not have a shower? Well, movement in the shower tray (which St Modwen at first refused to look into) caused the mastic to lift. Future Mastics were asked to remove the old mastic and replace with new - instead they scratched my shower tray and tiles beyond 'plastic surgeon' repair. So, a new shower tray was ordered and a 'St Modwen technician' sent to complete the work of fitting a new shower tray and tiles. We have now had tradesmen attempt to fit the shower tray and fit news tiles TWICE and still the work is not up to standard and we have been left with an unusable bathroom (no mastic, scratched shower tray and door, uneven wall/bent shower screen, chipped tiles etc). Do not be fooled by their '5 star builder' status. When you purchase, you are not told that you are only able to report 'cosmetic' issues on day one - so if you do make the mistake of purchasing through this awful company - study the warranty booklet prior to completion and instead of unpacking your belongings, go through the house with a magnifying glass. You will then be pressured by the site team to give 5 star feedback to the NHBC team when they call. As soon as St Modwen get what they want, the site team abandon you without warning are you are passed onto the terrible 'customer service' team. We have experienced gaslighting, rudeness and ignorance to name a few. We were even told that they would not entertain speaking with our snagging company even though NHBC standards had been breached! Our Moores kitchen cupboard doors have peeling laminate (replaced once already which was a battle within itself), lifting carpets, chipped bricks and wobbly slabs, holes in the walls from their tradesmen, waterlogged garden to name a few. The site is awful, pot holes everywhere, dust and dirt and nobody seems to clean the roads! A shiny new house may sound appealing, but please take the time to read through the comments of homebuyers on social media and TrustPilot which we did not do unfortunately and save yourself a nightmare.

Raeane · 15 April 2025

★★★★★ 5/5

Trustpilot

Kyle is always friendly and keen to…

Kyle is always friendly and keen to support you.

A · 23 April 2026

★★★★★ 5/5

Trustpilot

The staff and so knowledgeable at Ember Park!

I love the show homes at Ember park! I’ve never been anywhere where the staff are so knowledge - I think the young man’s name was Carl? he’s so helpful, I want to thank him for showing me all the different options I have within my price range.

Katie · 27 June 2026