St Modwen Homes Longbridge reviews

★★★★★ 1/5

Trustpilot

Appalling build quality and zero customer care

I had the misfortune (or lack of judgement) to buy two new build properties from St. Modwen in Rugby five years ago and have been plagued with poor quality build issues and an indifferent St. Modwen.The plumping and heating problems started within weeks (leaks and boiler repeatedly failing) with St. Modwen refusing to attend the property and fix things.I have since had shower trays slip (not supported properly with excess silicon used to hide the gaps), numerous plumbing and heating repairs, uncovered bodged electrics (incl. no light covers in loft creating fire risk) and replaced inadequate loft lagging (their light fitters had also moved and not replaced it)Predictably St Modwen just ignored my email on this last month and will rely on a vague boiler plate response to the real problems their customers endureI did get a response from my August 22 review asking me to make time to speak to St Modwen. I did and they didn’t bother to then call - why ask?Since then I’ve had another £500 of plumbing bills on a house just 5 years old as I continue to pay to fix their woeful build quality.

Glenn · 7 December 2022

★★★★★ 2/5

Trustpilot

Sales team over promises

Sales team over promises - customer care team doesn't deliver on those promises.Quality of construction and equipment installed is not durable.Customer care team is slow at resolving matters and lack accountability.

Ali · 5 March 2024

★★★★★ 5/5

Trustpilot

Matt and Phil great job

Matt and Phil came today to fit a mirror for us. They were very professional and did a great job with the mirror. They even cleaned up after themselves. Very pleased.

Emma · 27 February 2024

★★★★★ 1/5

Trustpilot

AVOID if you want your carpets looking a mess!!

I have been in the property for less than a year, and my carpets are disgraceful! I was told by the customer service at the time that my carpet had lost a pile and it would be replaced now I am being refused a new carpet. Their excuse is the longer the pile the more it will flatten. Are we joking? If we was advised currently we would have gone for a cheaper carpet. It is hearbtreaking you save up money for your new home to look the best, and not even being in the property a year this is disgraceful. The customer service has been no better. The new customer service manager then came out to my property and admitted my lounge was "very bad"!! Avoid St.Modwen & Saint Flooring at all cost. I am embarrassed to have people round to my BRAND NEW house due to the state of the carpet. This has been going on for over 3 months now, and still no joy.

Chloe · 16 November 2022

★★★★★ 5/5

Trustpilot

Good Aftercare and Service

Been very pleased with my new home. I have had a few snags but these have been sorted quickly and always had follow ups to check all is well by the on site team and managers. All in all exceptional 121 service in my experience.

Technical · 15 February 2023

★★★★★ 5/5

Trustpilot

The team at st Modwin have been great…

The team at st Modwin have been great through out!All the team have been great and helped out along the way!Thanks again, Simon, Toni, Liam and Josh for making the process pain free!!

Mitchell · 5 January 2024

★★★★★ 5/5

Trustpilot

Buying Our First Home

A fantastic experience with buying our first home. Both Simon and Toni at the sales office have been attentive, helpful and friendly and have guided us through a process that is obviously very new. We would recommend St. Modwen in a heartbeat and we can’t wait to move into our new home!Alex and Sophie.

Alex · 18 January 2022

★★★★★ 1/5

Trustpilot

The new house I just bought was less…

The new house I just bought was less than five years old, and the ceiling leaked twice. Very disappointed with the quality of their work, we had to cut the floor up to get it to work, wasting a lot of time and money.

Jen · 8 March 2023

★★★★★ 5/5

Trustpilot

A little bit of magic

Staff have gone out of their way to help me reserve my new home They are friendly, knowledgeable, and patient in going through everything necessary to make it happen. The quality of the homes is amazing and I can’t wait for the day when I get my keys 😀

Maisie · 22 August 2022

★★★★★ 3/5

Trustpilot

Attention to details needs lots of…

Attention to details needs lots of improvement. Snaggings need to be addressed in priority.

REVATHY · 26 November 2024

★★★★★ 3/5

Trustpilot

Only care about the sale

Started off as a fairly good experience, show homes are lovely and felt we were able to explore sufficiently however there definitely were some negatives, to name a couple of examples, we felt rushed in the options meeting & had some mixed messages during our sale, our neighbours also managed to get their house for £10,000 less than us after we were told there was no movement on the house price. Initially after moving in the developers were very keen to help sort out snagging issues, now they couldn’t care less. You would think they’ve gone bump they’re that hard to get hold of. It’s been 4 months since our last update, we have several outstanding snagging issues including damage which was caused by contractors coming in to fix other snagging issues ! I have spoken with people on our street and they are all in the same boat, one person has had a broken boiler since they moved in & another has a broken oven but isn’t even bothering to reach out to st modwen as it’s completely fruitless and pointless to do so.

Becky · 24 September 2022

★★★★★ 5/5

Trustpilot

Rob Wainwright is excellent

Extremely satisfied with the work by Rob!Had some issues with some doors and he restored them perfectly. The overall support and quality of work is highly appreciated

Sandra · 16 April 2024

★★★★★ 5/5

Trustpilot

John Marshall very helpful today in…

John Marshall very helpful today in fixing a leak on our bath also quick service

James · 6 November 2024

★★★★★ 5/5

Trustpilot

Move smooth and easy

Move smooth and easy. Great help from Olivia in sales office Clear process. Usual snagging as expected in new build but Bob at Bramshall Meadows has gone above and beyond to make process smooth and hassle free.Credit to the company

Kev · 9 June 2023

★★★★★ 5/5

Trustpilot

Brought my second st modwen home at…

Brought my second st modwen home at Bramshall meadows, great experience from start to finish, good communication by sales and the site, quality of the house is of a high standard and had no issues since being here, would highly recommended st modwen homes

Nathan · 31 January 2023

★★★★★ 5/5

Trustpilot

St Modwen Homes are superb

My experience with St. Modwen Homes have been a great one in terms of their customer and first buyer approach and packages. Ready to attend to every issues politely. All their staff and customer friendly.

Olalekan · 17 October 2023

★★★★★ 5/5

Trustpilot

Absolute pleasure dealing with Tigan at…

Absolute pleasure dealing with Tigan at Branston Leas, no faults what so ever and such a smooth process, highly recommend!!

Anonymous · 25 September 2025

★★★★★ 5/5

Trustpilot

Was nice and quick transaction

Was nice and quick transaction. They were much supportive in all the processes.

Nicholas · 27 November 2024

★★★★★ 5/5

Trustpilot

Team is great in the buying process and…

Team is great in the buying process and settling in. Good job

Dee · 5 December 2024

★★★★★ 2/5

Trustpilot

Inflexible, cold sales approach

If you want to buy a house from a completely inflexible developer, that doesn't seem to understand people are making the biggest purchase of their live buying not just a box made of bricks, but a home then St Modwen are for you. A very disappointing approach to home buying.

Andi · 4 April 2022

★★★★★ 5/5

Trustpilot

Excellent customer service

We needed customer service to help us obtain our completion certificate in a hurry and they were brilliant and got it sorted in jig time. Delighted!

Alastair · 2 April 2024

★★★★★ 5/5

Trustpilot

Professional and reliable team

Professional and reliable team. Responsive to issues identified in good time.

Adepeju · 4 December 2024

★★★★★ 3/5

Trustpilot

We were extremely pleased with the…

We were extremely pleased with the house we chose. We were given the specification which stated 2 bedrooms in bed 1 and 2. When we had the site visit said where is bedroom 2 told they had taken it off the specification. When we went to sign said had changed the specification which was now better did now state wardrobe from 2 had been removed. We said we were not happy told up we could purchase it at cost. Had had up to then a positive experience so very disappointed.

Muriel · 1 June 2022

★★★★★ 5/5

Trustpilot

Friendly helpful staff.

Friendly helpful staff.Any problems have been sorted very quickly and professionally.

Martin · 27 November 2024