Every review we hold for the Longbenton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS
**UPDATED**Resolved now thanks to the great service from Adam who has been fantastic from the start. Huge thank you once again Adam for being so helpful and for getting this resolved so quickly. You deserve a raise!!!Absolutely shocking - avoid at all costs.Trying to get a reply from anyone is the first issue. Moved out nearly 3 weeks ago, new tenants have moved in but still haven’t received our deposit back despite leaving the property in perfect condition.Beautiful houses but not worth it for the terrible landlords. My advice - go elsewhere!
Fiona · 26 May 2021
Agent replied · 17 June 2024
Hi Fiona, Thank you for supplying us with some more information so we were able to locate your tenancy. Apologies for the delay originally, we're pleased that Adam has since picked this up with you and sorted everything out promptly.
★★★★★ 4/5
TrustpilotSimple life are great in terms of…
Simple life are great in terms of tenant engagement, competitions and well maintained sites. The repairs system is slightly flawed, with putting SLAs on repairs and not meeting them it causes disappointment, would love more communication with this, since Megan has taken over it’s been a lot better! We will be staying in our simple life home for a long time, we are happy here and they allowed us to get a dog and make changes where we needed to our home.
Lauren · 24 May 2021
Agent replied · 17 June 2024
Hi Lauren, thank you for your review and feedback. We're pleased to hear that you are taking advantage of the competitions and the excellent Simple Life community! We are working closely with our contractors and house builders to ever improve response times to maintenance requests, so we thank you for this feedback. We're glad that Megan has been looking after you well and we will share your lovely feedback with her. We're delighted that you want to stay in your Simple Life home for many years to come!
★★★★★ 5/5
TrustpilotOlivia has been such a great help…
Olivia has been such a great help whilst renting our simple life property at havenswood eccles!
Lauren · 24 May 2023
Agent replied · 17 June 2024
Thank you for your lovely feedback Lauren!
★★★★★ 1/5
TrustpilotIncompetent customer service
They took 3 months and a half to remove the name of my housemate on my existing contract, after they left.Every time I checked in with them there was an issue: people on leave, someone forgetting to forward my application, and so on.They ran reference checks all over again and in the meantime I was left without knowing whether the contract would have been renewed or not, unable to set up bills.
Mg · 11 August 2022
Agent replied · 17 June 2024
Hello, Thank you for your review. We would like to confirm why we market our properties the way we do. A bit like any new housing development, at the point we start to market the property, because it is under construction we are unable to take pictures of the exact plot. Our property layouts can be flipped depending on whether your house type is on the left or the right in a row of houses, and we often use show home images which feature dressing and furniture (whereas our houses are let unfurnished). Likewise, depending on your plot, your garden size and outlook may differ. We are as transparent as possible with the details we provide so that you are aware of any small differences. If any applicants have any specific questions around spec or anything else to do with the plot, then we are always happy to clarify any details. We are also very clear on the locations of all of our developments. Each site is displayed on our website with a postcode, map and information around the local area so that our customers can decide on their desired location.We’re sorry that you feel you’ve had trouble viewing your property before moving in. Covid and various lockdown measures have made it quite difficult, and we have to ensure the safety of our team members and also our customers. We accommodated viewings where we could and conducted a series of online open day / virtual viewings too. Hopefully you were able to take part in those.Having now moved in to your new home we trust it has met your expectations and you are settling in well.
★★★★★ 5/5
TrustpilotExcellent service received
Excellent service received! I am very pleased Simple Life are moving towards the future by building new builds specifically for rent and are embracing people's decisions to rent instead of buy! I think renting is an amazing choice, better for economy and better for the environment, houses are maintained to a high standard. I for one treat the home I live in as my own home and so therefore treat every aspect with care. I then have a body like Simple Life to provide that helping hand if required! I am very pleased I found Simple Life and would definitely recommend them for those Future Rent Generation people!
Haroon · 20 May 2021
Agent replied · 17 June 2024
This has made our Friday Haroon! What an excellent review! This is exactly what we're here for and we're really pleased you feel this way about our homes and service!
★★★★★ 1/5
TrustpilotIf I could give a lower rating I would
If I could give a lower rating I would, the aftercare service is nothing short of laughable no one ever calls you back the person in charge of our apartments put the wrong phone number on his profile page our toilet doesn’t work and hasn’t for the last 3 months even though I’ve constant phone calls and emails, my girlfriend is pregnant but that doesn’t seem to matter to Simple Life !!!!!!!!!!As long as you keep paying the rent that’s all that matters to Low Life aka Simple Life 😡
Paul · 20 May 2021
Agent replied · 17 June 2024
Hi Paul,Thank you for making us aware of your frustrations. We have had a look at your record and we can see that you have logged a number of issues with your downstairs toilet. Each time, a contractor has been out to sort the issue within a reasonable amount of time, however we can see the problem has persisted which must be extremely frustrating and we are sorry that this has been the case. We’re pleased to hear that your Asset Manager has been in touch with you to make sure everything is resolved once and for all, with the ongoing problem being resolved within 2 hours yesterday and a new issue that you have raised is being fixed today. We have double checked our communications and can confirm the phone numbers given out are correct. I believe your Asset Manager has also since confirmed these with you and you have since confirmed that the wrong number was entered in to your phone. Please don’t hesitate to contact your Asset Manager with any future problems, they are always there to help and we hope that you have a smoother experience moving forward.
★★★★★ 5/5
TrustpilotExcellent guest service
The Agent was great and quick to reply to my question. She was excellent and professional to provide different types of property for me. Her name was Rebecca
Wai · 26 January 2022
Agent replied · 17 June 2024
Thank you for your kind feedback Wai!
★★★★★ 5/5
TrustpilotBest viewing experience
I did a viewing for a house with Simple life, Olivia from Simple life did the viewing for us in a very decent manner, she was really friendly and informative, we asked her a lot of questions and she was happy to answer them professionally. She even suggested some other options available at the company's website, me and my wife really liked the viewing experience.
Mahmoud · 19 April 2023
Agent replied · 17 June 2024
Hi Mahmoud, Thank you so much for taking the time to leave us a review! We're pleased to hear that you have had a good experience with us so far!
★★★★★ 4/5
TrustpilotGood service
The service provided by the lettings team was exceptional. They informed me about the property which wasn't even in the market. They were also very responsive on their emails. The referencing team was a bit difficult to deal with as they weren't being appreciative of our concerns. The response time was slow which I can understand can be because they were busy, but I would atleast expected an acknowledgement and an estimated time on when they can respond.
Anonymous · 23 September 2021
Agent replied · 17 June 2024
Hello, Thank you for your review. We’re delighted to hear that you’re happy with the service provided by our lettings team. We apologise for any delayed communication from our referencing team. Often once your information is submitted, it can take a little while for the referencing process to complete - this is largely dictated by how quickly your 'referencees' come back to us. We’re also aware that as soon as you submit your referencing information, your communication and updates come through from the 3rd party referencing company. In light of recent feedback we will be revisiting our communications to ensure that our customers are kept up to date by us directly. If you wouldn’t mind emailing us at marketing@simplelifehomes.co.uk to let us know which part of the referencing journey you felt our communications fell down, it would be very much appreciated.
★★★★★ 5/5
TrustpilotCatalina has been absolutely fantastic…
Catalina has been absolutely fantastic in helping me find a place for myself and my daughter! Extremely professional, very detailed and takes a caring approach!Highly recommend the team!Thanks again for everything! Gary
Gary · 4 May 2021
Agent replied · 17 June 2024
Hi Gary, thank you so much for your review! We're really please you have had a fantastic experience. Thank you for sharing.
★★★★★ 5/5
TrustpilotJade at Simple Life
I am hoping to rent a property with Simple Life. Jade has been extremely helpful and patient with me. She answers emails immediately and nothing is ever too much trouble for her.
Sarah · 20 April 2021
Agent replied · 17 June 2024
Thank you for your review Sarah! We're delighted to hear that Jade's been a huge help to you. We will make sure she gets a copy of your compliments.
★★★★★ 5/5
TrustpilotSimpleLifeHomes really simplifying our lives:)
We recently moved to the UK from South Africa (because of work). I found it extremely difficult to rent property or to get referencing. Before arriving I already had a bad exprience with a rental agency and again upon my arrival. It honestly looked like we were not going to have any luck and this whilst the cost of the B&B was running high. I came across a property to let in Middelsbrough"via RightMove, clicked on "email agent" and within minutes I was contacted, by a very friendly agent I might add. After the first call everything fell into place. We were constantly kept in the loop and also got referals for furniture (which we desperately needed help with), insurance & broadband companies. Being new in a country I would highly recommend using Simplelifehomes. What I was battling with for over three months got resolved in two weeks and we will be moving into our new home by end of the month. A big thank you to the entire team that assisted us during this process!
Ferlicia · 16 April 2021
Agent replied · 17 June 2024
This is such a wonderful story Ferlicia! We're so pleased we've been able to be a part of making you feel welcomed and settled with such a huge move! It's great to hear that all the extra helpful bits of information and recommendations we provide have been really useful to you. We look forward to getting you moved in and we wish you many happy years in your new home!
★★★★★ 5/5
TrustpilotGreat Ladies
The Simple life team that I have dealt with have been Amazing it started with Jade who helped us find I property she was extremely helpful and moved fast within her role to secure us our home very friendly lady and nothing was ever to much trouble.Kate also super helpful and friendly and answered every question we had and her responses were very quick nothing was ever to much trouble for her.Megan I have probably driven this lady crazy with emails asking questions she has always responded very quickly and professionally always happy to help us and nothing was ever to much trouble. These ladies are a credit to Simple life and its rare to come across such a great set of people in one organisation. Keep doing what your doing ladies we can not wait to begin our Simple life future with you guys just over 2 weeks to go.Thanks again for all of your help take care and keep safe Michelle & Simon Ward
Michelle · 16 April 2021
Agent replied · 17 June 2024
Thank you Michelle for such a wonderful review! We're pleased that Jade, Kate and Megan have all been looking after you very well. Looking forward to getting you moved in to your new home!
★★★★★ 5/5
TrustpilotA special thanks to Ardent Julius for a…
A special thanks to Ardent Julius for a very nice experience with my application.I’m happy to become a simple life customer.
Precious · 16 November 2022
Agent replied · 17 June 2024
Hi Precious, thank you for taking the time to leave such a great review! Will will pass on your thanks to Ardent.
★★★★★ 5/5
TrustpilotChoosing our home
Everything was straight forward, found out about the house within 2 days, been given a provisional date now just waiting for that to be confirmed. Would recommend. Really easy process.
Chelsea · 23 August 2021
Agent replied · 17 June 2024
Thank you for sharing your positive experience wit5h us Chelsea! We're looking forward to welcoming you to your Simple Life home!
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID. I have lived at one of their properties for just over three weeks and I have faced more issues than I ever had in my life. Nothing is working, furniture was damaged on arrival and you can’t even get hold of anyone in an emergency. If you do log a complaint, expect to wait up to a month before any action is taken. The apartments smell rotten and the appliances don’t work. If you’re looking for somewhere where property managers care or appliances are functional, look elsewhere.
HT · 27 March 2021
Agent replied · 17 June 2024
Hello,Thank you for sharing your experience upon moving in to your new home. We are really sorry there have been some issues and we would like to expand on a few points. On looking at your records, we are pleased to see that you have an appointment booked for a contractor to fix your shower tray and address the resulting smell. As a brand new property, it is within warranty, so we rely on the housebuilder to conduct all repairs on our behalf. We understand that a problem like this is distressing and would like to reassure you that we have been persistent in our communications with the housebuilder to fix the problem promptly. We know this doesn’t turn back the clock and we’re really sorry it hasn’t been rectified much sooner.We can see that upon moving in, there was a small mark on the back of the sofa and a small chip on the side of the dining room table. As the mark and chip are very minor, we wouldn’t ordinarily replace these items, however I can see that we are replacing the table for you today.From looking at our phone records we can see that you have been in touch with our community manager recently, but do let us know how you have tried to contact him prior to that. We have no record of any contact being missed and want to ensure there are no issues at our side. If your community manager is ever unavailable, then the Simple Life team is always happy to take your call and/or call you back if you leave a message.
★★★★★ 5/5
TrustpilotProfessional approach
Generally the company doing what should do to increase the profits. However, we had very positive experience with one of the inspector, his name is Ben and with Senior Referencing Coordinator her name is Shannah. Both they are people centric, professional and supportive. I recommend to everyone. Thank you for the ongoing support.
Szabolcs · 5 February 2024
Agent replied · 17 June 2024
Thank you so much for your wonderful review!
★★★★★ 1/5
TrustpilotForget your deposit to be back
They will try to take each and every penny of deposit by charging for simple wear and tear, and because you are dealing with a company your choice would be to either go to court or forget your deposit and it will be locked in protection scheme till you die. Would never rent with them again.
Muhammad · 30 November 2023
Agent replied · 17 June 2024
Hi Muhammad,Thank you for responding to our find reviewer request, allowing us to identify your tenancy.We’d like to highlight that tenancy deposits are held with the TDS (Tenancy Deposit Scheme), they are an independent adjudicator between the landlord and the tenant. Should the tenant want to dispute the proposed end of tenancy deductions, they can do this through the TDS, who will independently review the information provided by both parties to reach a final and fair decision. Unfortunately, we can see that you objected to using the TDS services. This therefore means that the onus is on the party who has withdrawn consent for TDS to carry out their duty, to then refer the matter to the court. If evidence isn’t provided to the TDS that court proceedings have been issued within 6 months from the date of their letter then they may, at their discretion, pay any deposit they hold to the other party. If you would like any further information to discuss the end of tenancy deposit processes and for clarity on your options, please contact the team and we would be happy to chat through them with you.
★★★★★ 1/5
TrustpilotVile, rude and arrogant
Will take your money for a holding fee without even viewing the property. If you’ve got bad credit and a guarantor that meets criteria they still won’t offer you the properly. 48 hours before moving and they’ve left me and my family homeless. Do not recommend at all.
Amy · 15 May 2024
Agent replied · 17 June 2024
Hi Amy,Thank you for responding to our find reviewer request, allowing us to be able to identify you and your records.We are unable to accept applicants who do not meet our criteria and guarantors are an option if this is the circumstance, providing that the guarantor also meets the criteria. We’re sorry that your move in was unable to progress on this occasion but we can see that there were some changes to your application which meant there were only 3 days between getting your referencing back and our original proposed tenancy start date. Tenancy start dates remain proposed until we have all documentation back and we have the green light from referencing.
★★★★★ 5/5
TrustpilotJust moved into my new Simple Life home…
Just moved into my new Simple Life home and I can’t wait for the journey!! They have been very friendly, very patient and understanding and I feel very lucky to be picked for one of these lovely homes, after searching for over 3yrs for a home
Sasha · 20 June 2024
Agent replied · 24 August 2024
Thank you for your lovely feedback, Sasha!
★★★★★ 5/5
Trustpilotexcellent fantastic service
Fantastic service,always update me, answered my Questions with knowledge, i really appreciate their Advices especially Mr Adam S. was amazing.Mr Adam S. always responded to smallest of our Queries. Thank you for all you help.This is my 3th time i moved home with them,will definitely use them again.Brilliant service from start to finish. Very good company always there to help, made my moving experience very smooth and easy.We as a Family recommend this company without hesitation, the new property was just right,its all well and good going,nothing worse,extremely helpful, professional people, answer the phone and phone you,very friendly staff,i found their service excellent,they are so helpful from my experienceThank you Mr Adam SThey always seem to put their customers first,excellent !!Great service they consistenly deliver a great service-comprehensive well organised Can honestly say best estate agent i have dealt with would definitely recommend this.I can't rate them highly enough,and will definitely use them again.Thank you
Abderazak · 6 March 2021
Agent replied · 17 June 2024
Thank you for such a lovely review. Great to hear that you've stayed with Simple Life for several moves and that you and your family are enjoying your new home. We hope you'll remain happy with us for many years to come!
★★★★★ 5/5
TrustpilotGreat customer service made my 2.5…
Great customer service made my 2.5 years with them wonderful! Special thanks to Hannah Bishop!
Brennan · 23 May 2023
Agent replied · 17 June 2024
Thank you for taking the time to leave a review Brennan!
★★★★★ 5/5
TrustpilotVery helpful and friendly staff
Very helpful and friendly staff. Any questions the team are only too happy to help. Property is lovely and the whole thing was made very stresd free. Thanks Simplelifehomes
SAM · 23 September 2021
Agent replied · 17 June 2024
Thank you for sharing this great feedback Sam! Hope you enjoy your home!
★★★★★ 1/5
TrustpilotNot such a Simple Life
We have lived in a Simple Life property for the past 3 years and they are by far the worst company that either myself or my partner have rented with. The obsessive property inspections coupled with the poor standard of the property have made for not such a simple life. They amend the rent for March, but yet complain when your January rental payment isn’t to the new amount? Can’t get hold of them normally but if they perceive your rental amount to be wrong you can’t get rid of them! Their emergency response is a 3 week delay, if you’re lucky, if not then you get an email 2 months later asking if the issue has been fixed? Estates are packed in with roads far too narrow for the number of houses present, an absolute nightmare. If you value your privacy and sanity stay as far away from this company as you can!
Lex · 12 February 2021
Agent replied · 17 June 2024
Hi Lex,Thank you for sharing your feedback with us. We’re sorry to hear that you’re unhappy with your experience to date.From your tenancy record we are pleased to see that maintenance requests submitted over the last two years have been completed, with only the most recent request taking a little longer than normal due to a breakdown in communication. We’re sorry for any inconvenience caused, however we’re pleased that you were happy with the standard of the works carried out, giving a 5* contractor review.We’d like to reassure you that the number of inspections we carry out are in line with industry standard. Due to lockdown restrictions however, there have been no inspections carried out in the last year, apart from gas safety checks. We are looking into alternatives for those residents who would prefer to carry out their own inspections and we will let you know more about this as soon as we can. Building trustful relationships with our residents is really important to us.Unfortunately, we do not own the roads to the development and therefore while we can try to encourage residents to keep the roads clear, we are unable to have any control over this. We allow parking for two cars per household as standard and feel this is reasonable. We hope that your experience is more positive moving forward.
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