Whittley Parish Long Stratton reviews

★★★★★ 1/5

Yell

Terrible

My experience has been terrible. The service I received was rude, dismissive and thoroughly unprofessional. What makes this particularly concerning is that these issues were not limited to one member of staff. My experience extended to senior management, Alex, the Managing Director, and Jade, the Assistant Manager. When customers are treated in this manner at management and director level, it raises serious questions about the standards and culture being set throughout the business. The worst issue was in relation to a court order for the property. They had been provided with the order by my ex-wife, yet when I contacted them they refused to stop marketing my property in accordance with it. Meaning, I was left having to return to court at substantial personal expense before they ultimately acted. This situation should never have been allowed to reach that point. Alex was made aware multiple times but failed to act, even lying and denying things he said when i had calls recorded.

SimonV-124 · 15 September 2026

★★★★★ 1/5

Trustpilot

My experience with Whittley Parish has been terrible.

My experience with Whittley Parish has been extremely disappointing. In my opinion, the service I received was rude, dismissive and thoroughly unprofessional. What makes this particularly concerning is that these issues were not limited to one member of staff. My experience extended to senior management, including Alex, the Managing Director, and Jade, the Assistant Manager. When customers are spoken to and dealt with in this manner at management and director level, it raises serious questions about the standards and culture being set throughout the business. If this is considered an acceptable way to deal with customers at the top of the company, what standard is being set for everyone else? Communication throughout the process was extremely poor. Emails were very rarely answered in what I would consider a timely manner, meaning I regularly had to chase for updates. Rather than feeling that my perfectly reasonable requests for information were being dealt with professionally, I was often made to feel as though I was being a nuisance simply for asking what was happening with the sale of my own property. The most serious issue arose in relation to a court order concerning the property. Whittley Parish had been provided with the court order by my ex-wife, yet when I contacted them they refused to stop marketing my property in accordance with it. As a result, I was left having to return to court at substantial personal expense before the position was ultimately acted upon. In my view, this situation should never have been allowed to reach that point. Worryingly, there were also problems with the AML checks. My understanding is that the required checks had not been fully completed when they should have been, and this subsequently contributed to the sale of the property being pushed back by weeks. For something as fundamental as AML compliance, I found this extremely concerning and frustrating. There were also serious concerns about the handling of prospective buyers. I was aware of prospective buyers waiting days to receive responses and, in some cases, weeks before viewings were actually booked in. When you are paying an estate agent to actively market and sell your property, that level of service is simply not good enough. It leaves me wondering how many other prospective buyers may have been put off, lost interest or simply moved on to another property because of these delays. I will obviously never know, but as a seller it is extremely frustrating to be left asking that question. I also submitted a Subject Access Request (SAR) for the personal data held about me. The information was supplied late and, more importantly, the disclosure I received did not appear to be full and complete. Calls and emails that I knew had taken place were missing from the information provided. Given the circumstances and the difficulties I had already experienced, this only added to my concerns about how matters had been handled. Selling a property is stressful enough without poor communication, unnecessary delays and having to repeatedly chase to get serious issues addressed. Based on my experience, I could not recommend Whittley Parish. There were simply too many issues: poor and delayed communication, delays in arranging prospective buyers’ viewings, problems surrounding AML checks, the handling of a court order, and concerns over the completeness and timeliness of a Subject Access Request. Most concerning of all is that my poor experience extended to senior management. In my view, Whittley Parish needs to take a serious look at how it treats its customers, how it handles important legal and compliance matters, and the standards being set from the top of the business.

Simon · 15 September 2026

★★★★★ 5/5

Google

Highly recommended. What can I say? Superb customer service, excellent communication and a highly professional, caring, dedicated team delivering outstanding results. I can’t thank Lene, Rachel and Liam enough for persevering with a unnecessary long drawn out sale caused by a very unprofessional conveyancer who was at times impossible to contact but the agents kept the process going to an eventual positive outcome. Well done and thank you.

Col · 16 February 2026

★★★★★ 5/5

Google

The team at Whittley Parish have been extremely helpful and professional throughout the whole process of our sale. We have mainly dealt with Liam and he has been very good at keeping us updated. Rachel and Lene have been great to deal with as well. A very efficient team - would highly recommend!

Yvonne · 26 March 2026

★★★★★ 5/5

Google

Excellent service from start to finish! The team at Whittley Parish At Long Stratton were professional, friendly, and extremely helpful throughout the entire process. They kept me informed at every step, were always quick to respond to any queries, and made what could have been a stressful experience feel smooth and straightforward. Special thanks to Liam and Rachel for going above and beyond. I highly recommend them to anyone looking to buy, sell, or rent a property!

Antonio · 25 June 2025

★★★★★ 5/5

Yell

Best estate agent we have used in 20 years!

Brilliant estate agency - such great service from Alex and the team. Thankyou!

JamesT-2469 · 17 September 2026

★★★★★ 5/5

Google

My elderly parents recently purchased a property through Whitley Parish in Long Stratton, and the entire experience was extremely positive. I oversaw the transaction from abroad, and despite the distance and time difference, I was consistently kept well informed. This was crucial, as there were several delays and complications within the chain, as is often the case. I would like to extend my sincere thanks to the branch manager, Liam, as well as Lene and the rest of the team, for their professionalism and attentive dedication. Your commitment and hard work greatly helped to ease what could have been very stressful situations. I have no hesitation in recommending your services, particularly to anyone considering selling their property. Once again, thank you for everything you did to support us throughout this process.

Mikkee33 · 19 March 2026

★★★★★ 5/5

Google

Excellent service received by Whittly Parish in Long Stratton. Thanks to Liam, Lene and Rachel for all their help and support along the way with our house purchase.

Phil · 26 March 2026

★★★★★ 5/5

Google

Me and my partner have just bought our first home through Whittley Parish. We had our viewing accompanied by Lene Christensen-Martin who was an absolute delight. Throughout the whole mortgage process Lene or any of her colleagues were always on the other end of the phone to assist with updates and chase solicitors on our behalf. She was just as excited as me when she called to congratulate us on our completion date being set. Such a delight to deal with and neither Lene or any of her colleagues wavered in their enthusiasm to help whenever I asked. Would be my pleasure to use them again in the future! Thank you!!

Declan · 16 February 2026

★★★★★ 1/5

Google

Rang and left a message last Thursday enquiring about an apartment they are showing as being for sale. Having not heard back by the end of the working day, I followed up in the evening by completing a Rightmove enquiry form setting out our details and situation being a “ready to move” cash buyer with nothing to sell. Today is Tuesday and have heard nothing back from them. Missing a basic staple of customer care if they can’t get round to answering enquiries. Very poor. If we were looking to sell a property, we would not use W P.

Jon · 28 May 2024

★★★★★ 5/5

Google

Liam at Whittley Parish Estate Agents in Long Stratton was brilliant. He went above and beyond to assist with a difficult sale. He is committed and determined to get the job done. He’s approachable and friendly, I’d thoroughly recommend him. Thank you Liam! Sharon

Sharon · 9 September 2025

★★★★★ 1/5

Trustpilot

Losing potential buyers

Very disappointing and don't seem very interested in selling homes. We were very interested in a house for sale and possible viewing having already viewed the location etc. Phoned the agent who took our details. It was the next day before someone phoned us. We had wanted to view that day but we're advised there was a 4 working day wait for any viewings as staffs diaries were full as they accompany all potential sale viewings on any property. That's farcical. Often Potential buyers will visit an area with a shortlist of properties, but do a drive by and area check prior to just booking a viewing. Often they won't have 4 days to wait around to come back to view. We wouldn't sell via these on that basis. As a vendor I would be appalled if I knew possible buyers were being told to wait at least 4 days to view. So that's a sale lost, we move onto a vendor and agent keen to sell. Yes another agent with property sorted 2 next day viewings for us.

Steve · 24 August 2026

★★★★★ 5/5

Google

Would happily recommend Liam and the Team at Long Stratton for a smooth, friendly and very helpful house sale. Much appreciated. Thank You.

Sandra · 16 February 2026

★★★★★ 5/5

Google

Would happily recommend Rachel, Lene and the rest of the team at Whittley Parish in Long Stratton. With good humour, determination, and helpful advice, they guided us through what turned out to be a long and tortuous journey due to a volatile housing market and unsupportive economic environment. They never wavered in their determination to help us secure the property we had set our hearts on - and that we are now looking forward to setting up home in.

Simon · 27 August 2023

★★★★★ 5/5

Google

The team at Whittley Parish were fantastic in helping us buy our first home! Special thanks to Liam and Sonia who were very helpful, friendly - and always willing to answer any questions we had!

Amy · 25 July 2025

★★★★★ 5/5

Google

I could not fault Whitley Parish in the slightest. They really do go above and beyond and break the mould when it comes the estate agency. Liam and Rachel in particular are experts in their field, giving honest, reliable advice. They are very proactive with outstanding communication. First class service. We thank you once again for all your help and support.

Amy · 16 February 2026

★★★★★ 5/5

Trustpilot

Buying via WP

We were buyers via WP and I wanted to write a quick review about their sales progression team, especially Sonia in the Diss office. She was absolutely fantastic, she kept us informed of the progress, chased our solicitors, was an excellent go-between us and the vendors and couldn't do enough for us / the sale to make sure things progressed as smooth as possible. We were in a small chain and the estate agent we used to sell (out of the WP area) just didn't compare, we hardly heard from them, they didn't seem to know what was going on and Sonia knew more about us and the progress than they did! If this is a general reflection on the WP experience then I won't hesitate to use them if / when we sell.

Tim · 6 February 2025

★★★★★ 5/5

Google

Whittley Parish Long Stratton team were fantastic. I sold my fathers house acting as attorney, and they helped me through the process each step of the way. From photos, to marketing, viewing and regular feedback Liam and Lene were terrific. Sonia in the progressions team was proactive and helpful, acting as intermediator between us and the buyer. I would thoroughly recommend this professional estate agent to anyone buying or selling.

Kate · 30 November 2023

★★★★★ 5/5

Google

Liam and the team at WP have been amazing from start to finish. Our property had been on with another agent for over 6 months with only 3 viewings. WP had people through the door before the particulars were finished! Our buyers found the images and the walk through tour so valuable to them and made the house look great. Wish I had used them first! Would 100% recommend to anyone (and actually already have recommended!)

Andrew · 9 January 2025

★★★★★ 5/5

Google

By far the best estate agent experience I have ever had dealing with Rachel who went above and beyond to help with our purchase. The service was faultless, Rachel is knowledgeable, professional and kind, patiently answering every email / phone call and keeping me regularly informed throughout the whole process. Thankyou.

Carole · 27 July 2024

★★★★★ 5/5

Google

They were fantastic from minute one until we got the keys! Friendly, professional and always on hand with any queries. Lena was fantastic at every communication point.

Eddie · 13 May 2025

★★★★★ 5/5

Google

We would like to thank Rachel and her team for selling our parents bungalow. Rachel throughout the whole prossess was very caring, supportive and understanding through this emotional time. We were kept up to date regularly throughout the process. Thank you again for your support.

Stewart · 5 August 2024

★★★★★ 5/5

Google

We would like to thank Lene, Sonia & Liam at the Long Stratton branch for their help in us purchasing our first home! They made the process very straight forward, answered any stupid questions I had & we would happily use them if we ever wish to move again. Thank for all your help! Shannon & Cameron x

Muddy · 21 March 2025

★★★★★ 5/5

Google

Big thank you to Rachel for my viewing. She was very friendly, accomidating and patient throughout and also well informed and able to answer any questions I had. She took interest in my personal situation which was lovely and also had fantastic local knowledge. I would very much recommend as all communication with Whittley Parish has been superb.

Kieran · 27 August 2023