Every review we hold for the Long Ashton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSo disappointed with Andrews (Bristol)…
So disappointed with Andrews (Bristol) They repaid a substantial deposit back to one of my tenants two weeks into a live tenancy. They said I authorised it even after I provided proof I hadn’t. Not even an apology! So incompetent. Susan Russe.
Jeff · 4 July 2023
Agent replied · 28 October 2024
Dear Jeff/Susan,I am sorry to hear about your experience. We pride ourselves as a business in the service which we deliver.If you can let me have a little more detail, I will ask Angharad Trueman, our Group Lettings Director, to investigate this personally.My email is choward@andrewsonline.co.ukKind regardsCarl
★★★★★ 5/5
TrustpilotShannon did a great job during the…
Shannon did a great job during the property viewing and was respectful while communicating professionally. Andrews property has got a gold staff. Weldone
Mbala · 15 August 2024
Agent replied · 28 October 2024
Thank you, Mbala. It's lovely to hear positive feedback about your viewing experience with Shannon.
★★★★★ 5/5
TrustpilotExcellent
I talked to Richard Today and he has been very nice and really helpful. I would like to thank him for his kindness and great advice .Nouha
Nouha · 5 June 2024
Agent replied · 28 October 2024
Hi Nouha, thank you for the review. Fantastic to see that Richard has been such a help to you. Thanks again for sharing, Rhys.
★★★★★ 5/5
TrustpilotAndrews and their team were great
Andrews and their team were great. With Hamza, Emily and Roisin at the helm my house sale completed for asking price. They were a pleasure to work with and I would highly recommend using them.
Na · 26 December 2023
Agent replied · 28 October 2024
Hi there, thank you for taking the time to write a five star review. Fantastic to see Hamza, Emily and Roisin have been a pleasure to work with and I am glad they could assist with the sale of your home! Thank you for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotNicole
Nicole, is my property manger , such a responsibility girl I meet , she help in every way bcz I am new to U.K , I ask so many questions and she rpl me
Fathima · 15 January 2024
Agent replied · 28 October 2024
Hi Fathima, thank you for the review, we are so pleased that Nicole has been on hand to help you out with everything you've needed so far. We also hope you are settling in well to the U.K and your new home! Thanks, Rhys
★★★★★ 5/5
TrustpilotAmy Lee of Andrews Property Group Long…
Amy Lee of Andrews Property Group Long Ashton Bristol was a joy to communicate with during the purchase of my new house. Amy was reliably professional, courteous and efficient.
Tim · 31 March 2023
★★★★★ 5/5
TrustpilotShannon was professional and helpful…
Shannon was professional and helpful showing me around the property. She was able to show me around early which was also great! Thank you!
Zoe · 16 August 2023
★★★★★ 5/5
TrustpilotFirst time using Andrew's
First time using Andrew's. Shamiya and Molly have been extremely helpful. I trust they will do the best they can. Great team 😊
Consumer · 6 August 2024
Agent replied · 28 October 2024
Thank you for your kind words! We're thrilled to hear that Shamiya and Molly were able to assist you. We appreciate your trust in our team! 😊
★★★★★ 5/5
TrustpilotTara Darling Always Helps
Tara Darling has always been very supportive and sympathetic with a balanced approach to issues that may arise in property matters.Highly recommend the agency with special thanks to Tara.
Honest · 17 March 2023
★★★★★ 5/5
TrustpilotWould recommend
We had some complications with the sale of our property but Benga and Duane were both super helpful throughout the whole process. Would definitely use Andrews again
Katie · 18 May 2023
★★★★★ 5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
Z.R · 12 June 2023
★★★★★ 5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Harikumar · 9 June 2024
Agent replied · 28 October 2024
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Peter · 16 August 2024
Agent replied · 28 October 2024
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
★★★★★ 5/5
TrustpilotThe teams at Long Ashton and Bedminster…
The teams at Long Ashton and Bedminster branch were absolutely fantastic. Nothing was too much and they certainly got everything across the line. Fantastic service and would definitely recommend. Thanks all
Sean · 27 February 2024
Agent replied · 28 October 2024
Hi Sean, fantastic to see that the team in Long Ashton/Southville have provided such a brilliant service to you. We know they will really appreciate seeing your feedback and of course the recommendation. Thanks again, Rhys
★★★★★ 5/5
TrustpilotExcellent service
Excellent serviceAshley sold my uncles house, was super helpful throughout the process and did beyond his job as I wasn’t local. Highly recommend Ashley and the team at WOT
Sam · 28 February 2023
★★★★★ 5/5
TrustpilotSarah has always been a great help with…
Sarah has always been a great help with the letting of my small flat.
MRS · 14 December 2024
Agent replied · 26 December 2024
Thank you Daphne, for your kind words. We're thrilled to hear that Sarah has been a great help with your flat. Your satisfaction is our priority! Best wishes, Jake
★★★★★ 5/5
TrustpilotNot a single complaint!
The emails were prompt.Everytime I spoke to a member of staff they were so pleasant, I'd like to mention Shannon, Issy and Molly in particular!
LS · 19 June 2024
Agent replied · 28 October 2024
We know the Andrews lettings team will really appreciate your feedback. Fantastic to see you always got a prompt response when needed. Thanks again, Rhys
★★★★★ 5/5
TrustpilotProperty Manager
We are now dealing with a new property manager, Louise and she has pulled out all the stops to organise and manage some complicated landlord/tenant/building fabric issues.
Lindsay · 10 May 2024
Agent replied · 28 October 2024
Hi Lindsay, thank you for taking the time to write us a five star review. Amazing to hear Louise has been able to assist you and manage some complicated issues. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotHayley was so helpful today with us…
Hayley was so helpful today with us finding our new home, very polite and helpful and confident in her job, highly recommend talking to Hayley.
Lib · 16 June 2023
★★★★★ 5/5
TrustpilotVery prompt
Very prompt. Well done Steve, hoping you help me to find my dream house.
Elena · 7 December 2024
Agent replied · 26 December 2024
Thank you, Elena! We're thrilled to hear about your positive experience with Steve. We look forward to helping you find your dream house! Best wishes, Jake
★★★★★ 5/5
TrustpilotThe people I dealt with were professional and friendly.
The people I dealt with (James and Janine) were very professional, efficient, focussed and friendly. Their communication was very good and they kept me updated on all aspects of the sale process at all times.
Martin · 14 November 2023
Agent replied · 28 October 2024
Hi Martin, brilliant to see James and Janine have been on hand to help you through the sale of your home and updated you at all times. Thank you for the five stars and all the best, Laura.
★★★★★ 1/5
TrustpilotSold an unsafe flat
After signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
Joseph · 9 June 2023
Agent replied · 28 October 2024
Joseph, I'm sorry to hear about your experience. I would happily look into this further if you are able to provide a little more detail. My email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup CEO
★★★★★ 1/5
TrustpilotLeasehold Incompetence
Incompetence of the highest level.Staff turnover is shocking which says it all.Be prepared to go into legal battle over negligence to get them to do anything.Do not buy a leasehold property if managed by Andrews.
La · 10 November 2023
Agent replied · 28 October 2024
Thank you for your review of Andrews Leasehold Management. I am sorry to hear that your experience has been poor. We did have some issues with our leasehold business historically and the new leadership team has been working hard since October 2022 to address these issues. I am satisfied that improvements have been made although conscious it takes time and that may not be your experience.If you were to email me at choward@andrewsonline.co.uk I would gladly review your experience and respond in full.Kind regards,Carl HowardGroup Chief executive
★★★★★ 5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
SaraG · 24 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
