Trusted Agent profile · London
★★★★★
62 reviews across 2 platforms
1st Floor, 121 Notting Hill Gate, London, W11 3LB
YOUhome Property Experts's office in London, at 1st Floor, is rated 4.7 out of 5 across 62 reviews on two platforms, including 47 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI had the pleasure of working with YOUhome. Jerry and George truly went above and beyond to help me sell my flat. From the very beginning, they were professional, responsive, and knowledgeable about the market. They took the time to …
Hi Michael - Thanks for sharing such a great review! Jerry Epton from the Notting Hill Estate Agents team is always delighted to give his expert advice to our valued property buyers and sellers. … More
1/5
TrustpilotStay Clear of doing business with these conmen.
The terrible service from this estate agent started before we even found the house we put an offer on. They didn’t respond to our initial email enquiries and then when we finally got someone to answer the phone. We were dismissed out of hand as we hadn’t sold our property. Everytime I emailed after that I still didn’t get the courtesy of having a response. Until I mentioned that we had sold our property. Then it was totally different. We were able to view the property we wanted by the next day!!!!! We put in an offer that was accepted. We did the survey and searches. They had come back and we were a couple of weeks away from exchanging contracts. Then out of the blue Neil from Muva phoned to stay the vendor couldn’t find another house with the money we were paying and that he had advised her that the property market had gone up and she could get more money than we had offered. So she asked for a further £22,000. Obviously we said no and thankfully found the house we have since moved into. However how is it that a so called professional can be so downright deceitful and greedy and still be in business? My advice find another estate agent. Neil does not give a damn about you or what you want. It’s all about money for him, nothing more. This kind of behaviour should be illegal, because it’s definitely immoral and downright dirty behaviour.
5/5
GoogleIt was a pleasure dealing with YOUHOME team and Caroline, a guru, in particular for a a friendly, highly professional and extremely helpful service. With many thanks for all her efforts to make the sale stressless.PositiveResponsiveness, Quality, Professionalism, Value
Hi Tatiana - Thank you for submitting this positive review. We are happy to hear that our W14/W4 Guru, Caroline Nicholas provided you with a great service both during leasing and selling. We look forward to hearing from you again.
5/5
GoogleHugo Headlam has been of invaluable help in finding our home in Belgravia. He is knowledgable, professional, hard working, responsive,, and very helpful. We would highly recommend him to any prospective buyer.PositiveResponsiveness, Professionalism
5/5
GoogleA very professional and pro-active team who are a pleasure to deal with.
Thank you David for your positive review of the apartment sale in Kensington. Together with our property expert, Bibi Moayedi, we were delighted to conclude this purchase for our buyer. We look forward to working with you again, the YOUhome team.
5/5
GoogleAlthough I have not been through a sales process, I have been very impressed by the market knowledge, honesty and professionalism of Caroline Nicholas in the informal discussions we have had. I have been convinced throughout our discussions that she will work tirelessly to generate interest in any property she is entrusted to sell, to ensure it sells for the right price, and to keep vendors well informed throughout the process.PositiveProfessionalism
5/5
TrustpilotGreat customer focus and value for money
I found YouHome team very professional, courteous and helpful. They demonstrated a great understanding of the current property market, guided me through the marketing and sale of my property and managed to keep me calm under pressure. I really liked their online platform for managing my sale. Youhome offers the best of both worlds: a traditional high street estate agent with the 21st century vision which comes with a convenience of digital engagement at your finger tips. I enjoyed working with them and would definitely recommend YouHome to friends and family. Not only they offer a great value for money service, but they are a great bunch too!
5/5
GoogleWill Thacker from YOUhome is an exceptional agent, professionally handling absolutely every need we have with our flat. He is quick to find tenants, quietly manages the maintenance of the flat with a very considerate eye on the budget & immediately answers any emails or queries that we might have. He has gone way beyond any other agent that we've ever dealt with, going out on a limb for the smallest detail, nothing is too much trouble for him, PLUS their rates are extremely competitive. He gets 100% from us. We will always use YOUhome as agents for our Notting Hill flat.
5/5
GoogleI have no hesitation in recommending Laurence Lai and YOUhome to anyone looking to sell or buy property in Prime Central London. His experience and wealth of knowledge about the property market along with the data and information that the YOUhome system can provide is incomparable and invaluable when making decisions. I felt truly informed and delighted with the level of service received.
5/5
TrustpilotSteadfast Calm and professional service …
Steadfast Calm and professional service from Paul and his team which made the whole process a pleasure.
5/5
GoogleThey go the extra mile. No nonsense valuations and help to get your deal over the line. Highly recommend
5/5
GoogleYOUhome is an outstanding agency, providing sellers and buyers with an incredible level of market information, experience and know-how. The PlatformYou app is the Bloomberg terminal of the property market. The market data provided is unrivaled. Adrian, Laurence and Jerry are vastly knowledgeable agents who work tirelessly to get the best deals for their clients.
1/5
TrustpilotMade an appointment for a viewing and…
Made an appointment for a viewing and didn't even show up. Somebody from the agency said they left a vm, there is nothing there.
Hi Simona,We're so sorry to hear that.Please contact the team on 01202 544500 and someone would be very happy to help you.Regards,MUVA Property Gurus team.
5/5
GoogleI like the professionalism of the Youhomey team, I come from a bad experience but without a doubt this company is very serious and even takes care of fixing minor defects, the treatment and management are very good
5/5
TrustpilotMuva - a great set up worth using
Muva have been very friendly, efficient and successful in swiftly selling our house. They have been available for any queries and kept us up to date throughout the process. The online access was useful and messaging/emails kept us in the loop. We would strongly recommend them to other sellers.
5/5
GoogleMy client’s found platform YOU a huge help when trying to sell their London asset. Specific Information about their property and local market analysis allowed them to make informed decisions. Laurence’s hands-on guidance steered them through a potentially difficult sale. - Languedoc Property Finders
5/5
TrustpilotReview of MUVA
We marketed and subsequently sold our house through MUVA. We found them to be extremely efficient and professional. Nothing was too much trouble for Andy and Michelle. The service has been very good value for money. We would not hesitate to recommend them.
5/5
TrustpilotWe are extremely impressed with the …
We are extremely impressed with the service provided by MUVA, after having marketed our property with other estate agents we were impressed by their expertise and commitment at a fraction of the cost. We most certainly recommend them!!
5/5
Trustpilot5 star service
5 star service from start to finish, as we were moving from abroad we needed good communication and it was. Both Neil and Morgan answered any questions we had, no problem, would recommend them.
5/5
GoogleIm a big fan of YOUhome. They make selling your home more transparent and clear, their process and systems build trust and credibility and you instantly feel safe with their advice. couldn't recommend more
5/5
GoogleYOUhome bent over backwards to sell our house in Kensington. They managed a successful sale in a very difficult market and were professional throughout. I would recommend them without hesitation.
5/5
GoogleWe can only recommend YOUhome to everybody who wants a quality Estate Agency to sell their homes. They are very thorough, quick and easy to communicate with. 100% recommended!
1/5
TrustpilotPoor service, avoid!
Arranged a viewing, agent didn't turn up. Tried to phone the office but it kept going to answerphone, followed this up with an email, no one responded. Very unprofessional!
5/5
GoogleGreat service. YOUhome sold our house in Holland Park and managed to get a very good price quickly. We highly recommend them.
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