Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI could not recommend Winkworth NH highly enough, by far and away the best experience I've ever had as a renter. The property management team (and particularly Kylie Wright) are responsive, efficient, friendly and (rarest of all) empathetic. Have just moved out of a flat managed by them after a 7.5yrs and cannot recall a single instance when the team at Winkworth have been anything other than absolutely outstanding! My only regret is that this review is capped at 5 stars.
Oliver · 28 July 2024
Agent replied · 26 August 2024
Thank you so much Oliver for your kind words about Kylie and the rest of the team. We are delighted that you have had a good 7.5 years with us and hope that we can help you again in the future. You know where we are should you need us again. Many thanks Oliver!
★★★★★ 5/5
GoogleI cannot recommend Winkworth highly enough. We have been letting through them for over 10 years and recently sold though them.
Lucinda Richardson and her team looked after our letting with a professional, efficient and calm approach. When finding new tenants they constantly kept us up to date. Their pricing advice was always good and almost without exception we achieved the rents they suggested.
Very useful advice was also given on making the flat more appealing.
When we decided to sell Charles Erwin and Michael Gunnell were excellent guides and advisors. Our decision to sell was a bit sudden and they responded very rapidly and managed to find many potential buyers with astonishing speed. Once we had an offer they managed the process with reassurance and helpful advice. Like their letting colleagues they kept us up to date at every stage and always had time to take calls from us or answer emails.
Whether you are letting or selling you will be in the safe and friendly hands of people who treat you as individuals with your own needs and requirements.
Roderick · 24 May 2024
Agent replied · 20 June 2024
Thank you so much Roderick, how incredibly kind of you! It has been an absolute pleasure to be your letting agent for so long and so pleased we managed to help you on the sales side too so it's really gone full circle! You know where we are if you ever need us again, and all the best from everyone here!
★★★★★ 5/5
GoogleVery positive experience dealing with Kylie and the team. Its only been a few months into my tenancy, but very pleased thus far
Eddie · 16 March 2026
Agent replied · 16 April 2026
Dear Eddie, thank you very much for the kind words about Kylie and the team, and we are super happy that things are going well with your new flat!
★★★★★ 5/5
GoogleCristina and Izzy were absolutely amazing at helping me and my sister find our flat! Both were super responsive and helpful with our millions of questions, and they made the entire experience so easy. Can’t recommend them enough!! Thank you both so so much! 💓 xx …
S · 16 April 2026
★★★★★ 5/5
GoogleJust an overdue thank you to Lucinda and team who have been managing my property for several years, always with exceptional care and professionalism. And to Kylie in particular, who goes above and beyond in looking after my property day-to-day.
Rahil · 19 July 2025
Agent replied · 9 August 2025
Dear Rahil, thank you so much for your kind words about Lucinda, Kylie and the rest of the team. We truly appreciate your words and it is a pleasure to be acting on your behalf! Best wishes, the team!
★★★★★ 5/5
GoogleI recently had the pleasure of working with Eleanor (Ellie) at Winkworth while moving into and renting my first property in London. Ellie was incredibly helpful, professional, and exceptionally patient throughout the entire process, …
Alex · 16 April 2025
Agent replied · 10 December 2024
Alex, thank you very much for your kind and supportive words. The team appreciate your lovely review for Ellie and we are all so happy you have found it smooth and straightforward. We would be delighted to help you again, you know where we are when the time comes :)
★★★★★ 5/5
GoogleI’ve been renting through Winkworth for over four years and the service has been consistently excellent. Any issue, big or small, from a dishwasher repair to a heater fix, has been handled quickly, usually within 1 to 2 days with a …
Nina · 16 March 2026
Agent replied · 16 April 2026
Dear Nina, thank you very much for your kind words about our team, especially Kylie! We are delighted to hear that you have been happy and satisfied with the team and contractors. Super happy to help!
★★★★★ 5/5
GoogleI’m very grateful for the excellent service Winkworth has given me over the past few years. They have been professional, efficient and always incredibly kind. Thank you very much.
Pauline · 9 April 2026
Agent replied · 16 April 2026
Dear Pauline, thank you very much for your kind words about our office. It has been a pleasure helping with the flat over the past few years. All the best, the Notting Hill team
★★★★★ 5/5
GoogleHaving just exchanged, I found myself saying to my solicitor yesterday how much I DIDN'T begrudge Winkworth their fee for selling our property. She said this was a unique sentiment! But Alex and his team have provided amazingly honest, astute and professional advice whist marketing and negotiating on our behalf. They've worked with genuine vigour and achieved a great result. It hasn't been an easy journey, and we've come across some real bandits on the way, but they've been tremendous and charming guides and travelling companions, and I recommend them absolutely.
Matthew · 22 June 2016
Agent replied · 20 June 2024
Thank you Matthew, it was really very kind of you to take the time to post your review and I am so very pleased you were happy with your representation, not least after how the patience of both you and your brother was tested so greatly during this transaction! You were both a real pleasure to work for and I am very pleased to have got you there, in the end.
★★★★★ 5/5
GoogleKylie Wright has Been Fabulous Helping me! Throughly Professional, Helpful and with Great Speed and Knowledge! I do Not know what, I would do without her!
Rory · 16 March 2026
Agent replied · 16 April 2026
Thank you very much for such kind words about Kylie! It is always lovely working with you Rory!
★★★★★ 5/5
GoogleWinkworth has looked after me for 16 years and it has been a pleasure. Lucinda and her Team are second to none. They are fantastic at looking after landlords and tenants alike. They are knowledgeable, forward thinking and support with …
Rachel · 16 October 2025
Agent replied · 23 October 2025
Dear Rachel, thank you very much for you absolutely kind and lovely words about Lucinda and the team. It has been an absolute pleasure working with you for the past 16 years and the team are always here should there be anything else we can help you with! Again, many thanks.
★★★★★ 5/5
GooglePoppy was fantastic to work with, she was very easy to communicate with and put in a lot of hard work to ensure the sale went ahead. She always kept me update to date with everything which I really appreciated. Would highly recommend working with her!
Anita · 21 June 2023
Agent replied · 20 June 2024
Thanks so much Anita for this lovely review for Poppy - I will pass this onto her who I'm sure will be delighted. Best of luck and we look forward to seeing what you do with the place!
★★★★★ 5/5
GoogleCharles and Poppy were a great team to work with on the sale of our flat. They are sensible, honest and punctual. We got a good offer in light of the market and they chased down the information and steps required to completion. Thanks
Peta · 21 June 2023
Agent replied · 20 June 2024
Thank you Peta for your kind message, it was a pleasure to handle your Sale and all the best for the future!
★★★★★ 5/5
GoogleCristina and Kylie have been really attentive and responsive to any requests, I had a great experience renting with Winkworth!
Manuela · 26 March 2026
Agent replied · 16 April 2026
Dear Manuela, thank you so much for the kind words about Cristina and Kylie! It has been a pleasure helping you :)
★★★★★ 5/5
GoogleOur sincere thanks to Michael Gunnell, Charles Erwin and Elizabeth Adams for a first rate service in selling our Bayswater basement flat. They remained constructive, friendly, professional and, despite several setbacks very patient until finally obtaining the right buyer at the market value.
Sarah · 21 June 2023
Agent replied · 20 June 2024
It was a pleasure to act on your behalf, Sarah and Colin. Such lovely words - it is much appreciated by the team. Glad we managed to get a great result for you both in the end! Do let us know if we can help further at all as we would be delighted!
★★★★★ 5/5
GoogleCharles Erwin and Poppy Hartley gave us the perfect selling experience. They listened. Understood our needs. Conveyed rational market analysis. Agreed an appropriate mid market price point, in the welter of very high and low estimates , from other agents.
They are calm, effective professionals , with wit and warmth.
They anticipate and resolve issues ,without static.
We are pleased with our happy sale..
Murray · 24 May 2024
Agent replied · 20 June 2024
Thanks so much Mr Fuller for your kind words of Poppy and Charles - will be sure to pass this on!
★★★★★ 5/5
GoogleGreat co to deal with thanks Mark@TPP
Keep · 26 September 2024
Agent replied · 23 October 2024
Thank you Mark for your kinds words.
★★★★★ 5/5
GoogleWe recently employed Charles and his staff to manage the sale of our flat in Nottinghill. We were very impressed with his understanding of the local market, his strategy and his integrity in the entire process of handling viewings and communications all the way from advert to completion. He and Poppy proved to be very polite, very careful and entirely trustworthy. We would recommend them to anyone going through what can potentially be a difficult experience.
Michael · 21 June 2023
Agent replied · 20 June 2024
Thank you so much Mr Wauk for leaving such a lovely review for Charles and Poppy - I know they will really appreciate your kind words.
★★★★★ 5/5
GoogleI have been renting a flat managed by Winkworth Noting Hill for several years, and I have nothing but compliments for their team. They are very professional, friendly and responsive. I especially enjoyed working and interacting with Kylie …
Andrey · 16 April 2025
Agent replied · 24 April 2025
Dear Andrey, thank you so much for your kind words about our office but especially Kylie. It has been a pleasure dealing with you for the past years and we wish you nothing but the best!
★★★★★ 5/5
GoogleThe entire experience with Winkworth was exceptional from start to finish. Their valuation was perfectly pitched: the apartment sold extremely quickly but I was still very happy with the purchase price. I had the pleasure of dealing with …
Tracey · 16 April 2025
Agent replied · 24 May 2025
Tracey, thank you so incredibly much for taking the time to write such a lovely review and kind words about Michael and Charles!
We are delighted that you had a good sale with us and we thank you for being an … More
★★★★★ 5/5
GoogleWe have been dealing with WW for the past 3 years and couldn’t be happier;always responsive and helpful. High level of professionalism overall,a special thanks to Lydia who never let us down! Highly recommend WW to anyone looking to rent in the area.PositiveResponsiveness, Professionalism
Lin · 21 June 2021
Agent replied · 20 June 2024
Thank you so much for taking the time to write us and Lydia such a lovely review. We're so glad to hear you enjoyed working with our management team. We hope your move went smoothly and you are enjoying your new home.
★★★★★ 5/5
GoogleI recently purchased a flat from Winkworth and could not recommend them more. Extremely professional, helpful and responsive to requests - a big thank you to Imogen for helping us make this happen!
Emily · 21 June 2022
Agent replied · 20 June 2024
Thank you for your lovely review and we're so glad you enjoyed working with us. Imogen is so happy to help and we hope you're enjoying your new home. See you around the neighbourhood!
★★★★★ 1/5
GooglePlease stay away from that agency. Our flat was broken into because of their actions, our possessions were stolen and they won't reimburse us.
Winkworth told us not to set the alarm when they knew we were to leave our flat for an extended period of time. After their questionable instruction, they never cared to set it back and our flat was broken into resulting in many of our possessions being stolen. They said it was our fault due to not having contents insurance although it would have been invalid since we were away for so long, a fact which we have repeated but they simply do not care. Stay away.
PS: To answer to your reply below
Please don’t say you’re sorry when we all know you don’t care at all. How you’ve dealt with the whole situation proves it beyond the shadow of a doubt.
You should know that contents insurance becomes invalid if the property is vacant for more than 60 days. Winkworth was well aware of that fact but you simply do not care. Was this taken into consideration in your so-called strict dispute resolution procedure? Of course not.
How can you not be held liable when you were the ones who did not set the alarm is beyond me. Do you think this is fair?NegativeResponsiveness, Quality, Professionalism, Value
Stamatios · 27 August 2021
Agent replied · 20 June 2024
Whilst we are obviously extremely sorry to learn of the theft, Winkworth cannot be held responsible for break-ins at properties and the loss of belongings.
All our tenants are strongly advised to take out contents insurance for the protection of belongings and this is re-iterated in each and every Tenancy Agreement, and it appears that this advice was not followed.
Winkworth operates a strict Dispute Resolution Procedure and when the matter was raised it was thoroughly investigated firstly by the Winkworth compliance department and also by the Property Redress Scheme, an external body to which all Winkworth offices are required to be members and whose decisions we are obliged to abide by.
We were found in both cases to be not at fault.
Once again we are extremely sympathetic to any tenants who suffer the loss of possessions but we cannot overstress the importance of protecting personal belongings through insurance.
★★★★★ 5/5
GoogleI sold my flat through Winkworth this year and they provided a really great service. I would highly recommend them. Imogen and Charles from the sales team were very patient and helpful at taking me through the whole process from appraisal to completion of sale. I felt their initial appraisal was very fair; despite the restrictions of Covid they managed to show the flat and get an offer within price expectations, and within a good time frame. They were excellent at keeping me up to date with progress and tried to make sure everything happened in the most timely fashion possible. I would happily use them again.PositiveResponsiveness, Quality, Professionalism, Value
Cressida · 21 June 2021
Agent replied · 20 June 2024
Thank you so much for taking the time to write us such a lovely review. It was a pleasure to work with you and we really hope you enjoy your new home and hope to see you around the neighborhood!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
