Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAwful experience. There was an undisclosed conflict of interest in that the property I rented was owned and managed by a close family member of the two directors. This fact and Winkworth’s unprofessionalism contributed to a horrendous tenancy.
When the landlord was unreachable on arranging repairs, Winkworth were unhelpful. When Winkworth attempted to “negotiate” a substantial out of schedule rent increase, contrary to the tenancy agreement, they threatened eviction and then simply stopped responding to emails after I offered to pay an RPI increase instead.
The landlord (I assume under advice from her family at Winkworth) then attempted to use a no-fault eviction, which failed because she had not provided any gas safety inspections. I made Winkworth aware of this and they remained silent. Landlord’s solicitors then began sending threatening letters and the landlord showed up unannounced and threw a fit.
Ultimately, I gave notice to end the tenancy, but even then Winkworth overstepped by falsely claiming that I was “required” to contract with a professional cleaning company as part of the move out (which they should know is unlawful).
If only I could give zero stars.
Paul · 25 May 2024
Agent replied · 23 August 2024
Dear Mr Taylor,
Thank you for your review and feedback. As a franchise, we take any complaints extremely seriously. We will be looking into this further and would be grateful if you could please send additional information to lettings.southken@winkworth.co.uk
Thank you
★★★★★ 5/5
GoogleI rented a couple of weeks ago and it was a really good experience. It was the first flat I saw, and Emma Peruzzi was my agent and she was extremely professional and really help me in getting the administrative process quickly since I was in a hurry. Really good agency and I would really recommend if you are interested in living in this area and want a good experience since in London is hard to get
Fernando · 25 April 2024
Agent replied · 23 August 2024
Thank you for your lovely review Fernando. You've been a pleasure to deal with and we hope you enjoy living in your new home!
★★★★★ 5/5
GoogleHad a great experience with Winkworth when moving into our new flat. Emma and Max were professional, communicative, and really helpful throughout the whole process, from the viewing to getting everything sorted for move-in day. Made what can be a stressful time feel smooth and easy. Highly recommend!
Mariana · 29 April 2025
Agent replied · 9 October 2025
Thank you so much for your kind words! We’re delighted to hear that Emma and Max were able to make your move smooth and stress-free. It’s always our goal to provide professional, helpful, and communicative service, and we hope you enjoy your new home.
★★★★★ 5/5
GoogleEmma has been absolutely amazing and really taken the time to understand what properties we are looking for. She has been extremely accommodating with the times we can view properties and extremely fast replies. Thank you Emma made our process a lot easier!
Alexander · 12 November 2024
Agent replied · 8 November 2024
Thank you so much for your kind review, Alexander. We're so pleased to hear you had a good experience working with Emma.
★★★★★ 1/5
GoogleI thought I hated living in London. Turns out I just hated living in a property managed by Winkworths.
Would not recommend renting a property managed by this team. A year and a half of disrepair, ignored emails, unpaid reimbursements and gaslighting was a waking nightmare. They may have just been following orders from an unethical landlord... But they did follow those orders.
Lots of anecdotes here but the most representative: I called to report a leak and black mould infestation behind the paint in my daughter's room. They noticed that the mould was only revealed because I'd attempted to attach a picture frame to the wall. They didn't do any mould remediation but they did threaten us that hanging anything on a wall broke the terms of the lease. Happy ending to the story, though. The kid's persistent cough cleared up immediately after we moved.
Ted · 16 January 2026
★★★★★ 5/5
GoogleA really big thank you to Max who was so helpful, patient and attentive throughout the viewing and agreements process! His speedy, thorough responses to all my questions made the whole experience very smooth and stress-free!
Seema · 3 December 2025
★★★★★ 1/5
GoogleA terrible experience with Emma.
This agency listed an apartment for rent, concealing the fact that scaffolding was erected three days later, supposedly for two weeks… lies!! The apartment was on the top floor, and the roof was being repaired. Six months of construction, noise, disruption, and dust ensued…
A disgrace… a scam… unbelievable dishonesty.
There should be stricter laws.
Elisabeth · 16 August 2025
Agent replied · 9 October 2025
We are genuinely sorry that your experience did not meet your expectations. For clarity, well before your rental offer was submitted, the upcoming scaffolding and the expected duration of at least 14 weeks for the roof work were clearly communicated in writing. This information was fully considered during the negotiation process. When further details about the work became available, they were shared, and a reduced rent was agreed upon directly with the landlord to take this into account before you moved in. Transparency and supporting our tenants are very important to us, and we remain happy to discuss this further should you wish.
We are sincerely sorry that your experience did not meet your expectations. For clarity, well before your rental offer was submitted, the upcoming scaffolding and the expected duration of at least 14 weeks for the roof work were clearly communicated in writing. This information was fully taken into account during the negotiation. When further details regarding the duration of the renovations became available, they were shared, and a reduced rent was agreed upon directly with the landlord before you moved in. Transparency and support for our tenants are priorities for us, and we remain available to discuss this further should you wish.
★★★★★ 5/5
GoogleIt was an absolute pleasure working with Sam Agar from Winkworth's as a first-time buyer. Aside from being a general stand-up guy, Sam went above and beyond, suggesting reliable conveyancers, mortgage advisors, and surveyors. He was responsive even outside of typical office hours, responding promptly, and seamlessly coordinating between all parties involved.
Sam's made the entire process smooth and stress-free. He was very pro-active and made sure that both sides felt re-assured and up-to date. I highly recommend Sam Agar for anyone seeking an exceptional estate agent. Thank you, Sam, for making my first home-buying experience so positive!
Callum · 25 February 2024
★★★★★ 5/5
GoogleWe’d like to give a big thank-you to Emma for helping us through the whole process from beginning to end. She was professional, patient, and always made us feel at ease. No matter how many questions we asked, she answered everything clearly and never once made us feel rushed.
She handled the process smoothly and kept us informed the entire time.
Thank you, Emma, for making this experience so comfortable and positive. We honestly couldn’t have asked for a better agent.
Nimet · 24 November 2025
★★★★★ 5/5
GoogleSam Agar was the Estate Agent , of Winkworth ,acting on behalf of the Seller, we were buying the property. Sam was extremely easy to deal with, very personable, professional, gave good advice, always answered emails or Whatsapp messages immediately. Although he acted for the seller, we felt he was acting on our behalf too, he expedited the sale completion within the time frame he gave us, He smoothed out any contentious issues, and answered all of our concerns and inquiries. . He gave us a good insight into the property market as we were ex Pat buyers.
We would highly recommend Sam Ager as an Agent & Winkworths as Estate Agents
Paul · 28 October 2023
★★★★★ 5/5
GoogleI had a fantastic experience with Winkworth and my real estate agent, Emma. From start to finish the process was seamless and stress free. Emma was incredibly attentive to ensure I found the perfect apartment. Her professionalism kindness …
Rosalia · 16 April 2025
★★★★★ 1/5
GoogleWe rented through this firm and it was an absolute disaster of a tenancy. Undisclosed conflicts of interest, several untruths regarding the property, no gas safety for nearly two years, 'managed' by the owner (family member of Winkworth), so I'm sure Winkworth will try and absolve themselves of any responsibility here. Ultimately we moved out due to an email from the 'lettings director' asking for a 50% rent increase, out of schedule and out of contract, to which we counter offered a reasonable increase and we just never received a reply from her. The owner then endeavoured to send us a Section 21 notice, which she couldn't do as there was no valid Gas Safety. What followed was a campaign of lawyers letters, the landlord showing up unannounced and having a breakdown, lies and dishonesty. We would have expected some advice from the agents at this stage, but Winkworth were silent. I've never ever seen such an appallingly bad display of unprofessionalism from agents in Central London.
Chris · 25 February 2024
Agent replied · 23 August 2024
Dear Chris,
Thank you for your review and feedback. We always endeavour to provide the best possible service to clients and tenants alike, and take any complaints extremely seriously. We will be looking into this further and would be grateful if you could please send additional information to lettings.southken@winkworth.co.uk
Thank you
★★★★★ 5/5
GoogleWinkworth South Ken just had my mews house renovated to a high standard and found a quality tenant for me very fast. As an overseas landord using their management services, it is very important to me that they are self-contained in the office in Gloucester Road. They are responsive and the different departments liaise with each other well. I have had negative experiences with other agents who are located far from the properties they manage, which means they never visit them. Some even make landlords deal with a centralised call centre. But Winkworth South Ken is on the spot, a few minutes walk from the property.PositiveResponsiveness, Quality, Professionalism, Value
George · 24 August 2022
★★★★★ 5/5
GoogleThis was my first time letting in the UK and it was quite an overwhelming process finding a flat. I had worked with some other agents that weren’t so great, so it was relieving to be working with Winkworth. Max was great to work with walking me through the whole letting process and he helped me secure a beautiful flat. He was very attentive and responsive the entire time answering all of my questions. Thank you, Max!
Goldy · 24 August 2022
★★★★★ 5/5
GoogleI recently bought a flat through Winkworth and was very impressed by the professionalism and dedication of the team. Emma, who worked closely with both myself and the seller, was fantastic throughout the whole process. She was supportive, attentive, and kept everything running smoothly, making what can often be a stressful experience feel seamless. I would highly recommend Winkworth for their excellent service.
Bastien · 9 September 2025
★★★★★ 5/5
GoogleDuring the peak rental season, I spent nearly two months struggling to find a decent flat. Despite sending strong offers, they were often rejected. I desperately reached out to Winkworth for a flat viewing and met Emma, who went above and …
Yasmine · 16 April 2025
Agent replied · 8 November 2024
Dear Yasmine, thank you so much for your very kind review. We know how difficult and stressful it can be finding a property, particularly when the market is busy. We're delighted that you had an enjoyable experience working with Emma and hope you're very happy in your new home.
★★★★★ 5/5
GoogleEmma was incredible and great throughout the whole process of finding us a flat. Would highly recommend!
Amaia · 25 April 2024
Agent replied · 23 August 2024
Thanks so much Amaia. We hope you're enjoying life in your new flat!
★★★★★ 5/5
GoogleSam Agar, assisted me with the recent purchase of my flat. From start to finish not only was he an absolute pleasure to deal with, but he kept me informed of progress throughout. He was friendly, professional and trustworthy. Thank you!
Danusia · 16 April 2025
Agent replied · 8 November 2024
Dear Danusia, thank you so much for your find words. We hope you've settled in alright and wishing the very best in your new home.
★★★★★ 5/5
GoogleSearching for a rental flat in london is typically a daunting and laborious process, but Winkworth made it seamless this time around! Georgia was very knowledgeable and responsive through the entire process, and helped me find an amazing flat in Chelsea. Would highly recommend using them for your next flat search!
Chad · 28 September 2023
★★★★★ 5/5
GoogleI just found my flat for rent with the help of Emma. She really took the time to understand what I was looking for and was super responsive throughout the whole process. …
Ornella · 16 April 2025
Agent replied · 8 November 2024
Dear Ornella, thank you so much for your lovely review. We hope you're very happy in your new home and are delighted Emma helped make the process smooth and enjoyable.
★★★★★ 5/5
GoogleEmma helped me find my dream flat. She is incredibly professional, efficient, and proactive, and made the whole process seamless. One of the best agents I’ve worked with.
Claire · 16 March 2026
★★★★★ 5/5
GoogleExceptional service! A special thanks to Emma Dorothy for making the entire process seamless, fast, and incredibly straightforward. Highly recommended!
Thomas · 23 January 2025
★★★★★ 5/5
GoogleI highly recommend Winkworth. Emma the agent that I dealt with is extremely proactive, very involved, helpful & responsive at all times whenever possible & gets the job done!
Antony · 16 February 2026
★★★★★ 5/5
GoogleDealt with Sam on a property sale. Couldn't recommend him more highly, particularly given the input now required to coordinate buyer/seller/freeholder. First class service at a competitive rate.
M · 27 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
