Trusted Agent profile

Winkworth London reviews

4.5

★★★★★ Excellent

92 reviews across 1 platform

236 Railton Road, London, SE24 0JT

Winkworth's London office at 236 Railton Road is rated 4.5 out of 5 across 92 reviews on 1 platform, including 92 Google reviews rated 4.5.

4.5 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

My sale completed today and I'm hugely grateful for Simon Jenkin's help to get it over the line after a very tense final month awaiting confirmation from the buyer to proceed. From the initial valuation with Douglas, to the great work done by Simon, Nadine and Lewis in showing the flat to buyers, the Winkworth team was professional, respectful and responsive throughout. Simon worked really hard to try keep things moving and I always felt well-supported during the process. I would definitely recommend Winkworth to anyone looking to sell their home.

Ali · 24 September 2023

1/5

Google

Poor estate agent. Poor communication. They failed to arrive to show potential buyers around a property. When telephoned to enquire about the situation the estate agent advised they would call back but failed to do so. A repeated call to enquire occurred with the same situation. If I were selling a property I wouldn't opt to work with Winkworth, not if they fail to turn up to bookings and then fail to immediately act on the situation.

Croydon · 22 June 2017

Agent replied · 20 June 2024

But we have a nice smile!

5/5

Google

Had a viewing with Douglas. We were late due to transport delay and Douglas was very understanding and approachable! Enjoy dealing with these guys! Looking forward to the next step!

R · 21 June 2023

5/5

Google

it was very good. I got the advise I was looking for and Douglas was very helpful.

Prossy · 21 June 2020

Agent replied · 20 June 2024

Dear Prossy, Thank you for your kind words! We are so glad that Douglas was able to help.

5/5

Google

Simon, ably supported by his colleagues when required, was incredibly helpful guiding two first time buyers through the purchasing process. Nailed our brief, was always contactable, was honest and forthright which again really helped us make the decision. Will almost certainly come back to Winkworth should we need to every move again.

Jack · 21 June 2022

Agent replied · 20 June 2024

Hi Jack, we are glad to hear that Simon was incredibly helpful in guiding you and your partner through the purchasing process as first-time buyers and that he was able to meet your brief. It's great to know that he was always contactable and that his honesty and forthrightness helped you make a decision. We are glad to have played a part in your positive experience and appreciate your kind words. We hope to have the opportunity to assist you again in the future should you need to move again.

5/5

Google

5* service from Simon at Winkworth. He helped navigate us through our house purchase with a friendly, informative and can-do energy. Compared with other estate agents we've come into contact with this year, Simon really was a breath of fresh air. Highly recommended, thank you for all your help!

Melisa · 21 June 2022

Agent replied · 20 June 2024

Thank you for sharing your positive experience with Simon and the team at Winkworth, Melisa. We are glad to hear that Simon provided you with 5-star service and that he helped navigate you through your house purchase with a friendly, informative, and can-do energy. It's great to know that he stood out as a breath of fresh air compared to other estate agents you've encountered this year. We are glad to have played a part in your positive experience and appreciate your kind words. Thank you for your recommendation!

1/5

Google

Winkworth are the worst property managers in south London. They lied about changing locks when the previous tenants still had keys. They never fixed a window lock for the full tenancy. They are a joke

Ben · 21 June 2023

Agent replied · 20 June 2024

Dear Ben, We are unable to identify any events that would have resulted in the above happening. If you could kindly give us a call on 020 8769 6699 - we would like to investigate this further and get back to you. Thank you!

5/5

Google

We´ve been looking for a flat for quite a while and our experience with Winkworth was by far the best. We were impressed with how quickly and efficiently everything was handled. Simon provided excellent service throughout the entire process. He was always available to answer questions and kept in touch regularly. Less than a week after the viewing, our offer was accepted and the references were approved.

Anastasiya · 21 June 2023

4/5

Google

We sold our Brixton Hill flat through Winkworth in December and were very happy overall with their service, and in particular that of our lead sales rep Lewis who was diligent, communicative and very professional throughout.

Mike · 8 January 2025

5/5

Google

I suppose every sale has its idiosyncracies. In my case the house was rented, so being sensitive with tenants, and also advising on an adequate level of work (painting etc) prior to marketing. Simon gave excellent advice throughout, always a gentleman and a pleasure to deal with. Very commercially aware and knows the area inside it. Highly recommended.

Julian · 24 October 2023

5/5

Google

Winkworth have managed my property for years which has always been seamless. They also assisted in selling my flat and went above and beyond to get this over the line. Highly recommend!

Kathryn · 3 January 2025

5/5

Google

I bought my property through Winkworth 7 years ago and have rented it out through them twice in that time. The service I have received has always been exemplary and stress free. They are prompt to process any paperwork, answer questions and communicate well keeping you up to date on any progress.

Lucy · 22 June 2019

Agent replied · 20 June 2024

Thanks Lucy - I hope that Ella Cheney ^^ is taking notes!

2/5

Google

I found their customer service style was a mixture between dumb and rude. Some staff try to be helpful but overall, I'm not really impressed with any of the communications I've had with the office and found that if they can charge you for something, they will.

Ella · 22 June 2019

Agent replied · 20 June 2024

Dear Ella, We're sorry to read your review. Without knowing exactly what transaction you are referring to (sorry for being dumb!), we would struggle to help you. If you are still upset and want to talk it over, so that we can improve our service, do get in touch: hernehill@winkworth.co.uk.

5/5

Google

I was very satisfied with the way he treated me, very happy to have obtained my apartment and especially the agent Simon Jenkin who helped me with everything I needed.

Mari · 10 October 2024

5/5

Google

Great communication and honest advice throughout.

Matt · 21 June 2023

Agent replied · 20 June 2024

Thank you for your positive feedback, Matt! We are glad to have provided excellent communication and honest advice throughout the process. It is always our goal to provide the best possible service to our clients and we appreciate your kind words. We hope to have the opportunity to assist you again in the future.

5/5

Google

Really happy with them.

Esther · 21 June 2022

Agent replied · 20 June 2024

Thank you Esther!

5/5

Google

Thanks for your help navigating the sales process. Very happy to be in!

Elin · 22 March 2024

1/5

Google

Terrible estate agents!!! More interested in sabotaging a sale then making one. Avoid like the plague.

Carl · 22 June 2019

Agent replied · 20 June 2024

Dear Carl, tell us more? We have no idea what you are talking about - even though it was a long time ago, please get in touch: hernehill@winkworth.co.uk.

1/5

Google

Had a very poor experience renting between 2019-2020. Would not recommend.

Paul · 21 June 2020

Agent replied · 20 June 2024

Dear Paul, we are sorry to read of your poor experience last year. Without knowing the specific details, we would strongly advise that you get in touch to see if we can resolve them or learn how to do better in the future? Contact us on hernehill@winkworth.co.uk.

5/5

Google