Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe Director is extremely rude and lacks basic knowledge. We manage a portfolio of over 20 properties and were interested in purchasing one of their listings in cash. After making an enquiry, we received a call from the Director, who showed no interest in selling the property or even discussing our buying position.
We asked a simple question about whether the property was in Willesden Green or Willesden Junction, and the Director became defensive and rude. It’s unfortunate for any seller who has entrusted this agency to represent their property.
A quick look at their portfolio reveals how long their listings remain unsold, which speaks volumes. I would never consider buying or selling through this agency.
Edit: The confirmation by the Director in their response confirms that they are not serious enough to sell their property to serious buyers. Instead they think its a joke to play a game by boasting and showing off. You can very well imagine how we felt insulted . The property under consideration in Willesden Junction is an amazing property and there is a reason why the property is still unsold even after reducing price in August. We are waiting for the property to go to a different agent so that we can put an offer and the seller can also get a good deal.
Ronny · 26 October 2025
Agent replied · 23 October 2025
We have reviewed the call recording and confirm that the director was professional throughout the conversation.
The director made a jovial comment that it was concerning you did not know the property type (flat or house) or its location, which led to you becoming defensive and aggressive. You then boasted about your property portfolio in Dartford and Willesden Green. The conversation shifted back to the property in question, and you asked for answers to the questions in your initial enquiry. You were informed that your enquiry only requested a viewing for Saturday. Due to his comment about it being “concerning” you decided you no longer wanted to view and you terminated the call, abruptly. You then called back to lodge a complaint, which involved you shouting and statements of "it is not personal, it is business." However, you continued to make it personal, which your review shows.
For context, you had previously been contacted twice by email regarding this specific enquiry, to which you did not respond, and this was the first phone call you answered.
Always happy to improve our systems of practice, with constructive criticism.
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I have been working with Warwick Agency for about three years now, and my experience has been truly excellent. Throughout this time, they have always shown professionalism, reliability, and great respect for the people they work with. It’s an agency you can genuinely trust.
I would like to especially thank Lucia and Nicole for their constant support, kindness, and professionalism. They are always approachable, helpful, and quick to assist whenever needed. I would also like to mention Richard, who has been supportive and professional during the times we worked together.
What stands out the most about Warwick Agency is their transparency, organization, and the way they value the people who work with them. After three years with them, I can confidently say they are a fantastic team to work with.
I’m very grateful for the opportunities and support I’ve received, and I highly recommend Warwick Agency to anyone looking for a professional and trustworthy agency.
Vanderlei · 16 March 2026
★★★★★ 5/5
GoogleRichard was so so great. The whole team are super professional and helpful. He was very kind and knowledgeable from the start to the final moments. We had dealt with a few agents and landlords before who were really the opposite so it honestly was such a blessing. We are very happy and grateful for the service. Thank you!
Cinkay · 23 August 2025
Agent replied · 22 September 2025
Thank you, you're very kind
★★★★★ 5/5
GoogleWe rented an apartment for 7 years, and the support from Lúcia and all the staff was always total. Very helpful and always ready to resolve any situation related to the property.
We highly recommend them.
You were 5 stars!
Thank you very much for everything.
JOSE · 21 December 2025
Agent replied · 16 April 2026
Thank you for your kind words...
★★★★★ 5/5
GoogleI'd recommend Warwick to tenants who want a local and friendly experience. Nicole is very responsive and makes the whole process very easy both when signing up to new tenancy agreements and at the end of ours.
Charlotte · 16 February 2026
Agent replied · 16 April 2026
On behalf of Nicole & Warwick, thank you for your kind words
★★★★★ 1/5
Google1 star.
My mother went into this agency simply to ask about renting a property and was treated incredibly poorly by a staff member called Lucia. Instead of helping, she immediately questioned my mum’s finances and suggested she wouldn’t be able to afford or reliably pay the rent, without even reviewing any documents.
The tone was rude, dismissive and honestly humiliating. My mother left feeling embarrassed and upset after what should have been a normal enquiry. No one looking for a home should be judged like that the moment they walk through the door.
Very unprofessional service and zero empathy. I would not recommend this agency to anyone.
Victoria · 16 February 2026
Agent replied · 16 April 2026
Thank you for your feedback. We are sorry to hear your mother had a negative experience, but we must clarify the regulatory requirements that guided this conversation.
As a professional agency, we have a legal duty to conduct "pre-qualification" checks before proceeding with any application. During the inquiry, two main issues were identified:
Affordability: The declared income did not meet the mandatory affordability threshold required by our landlords and insurers.
Legal Compliance: It was requested that only one adult be named on the tenancy despite two adults intending to reside there. We cannot legally omit adult occupants from a tenancy agreement; doing so, particularly when involving Council rent support, can be considered fraudulent.
Lucia was following standard industry protocols to ensure any potential tenancy is both legal and sustainable. While we regret that this news was disappointing, we must operate within the law.
★★★★★ 5/5
GoogleI've worked with Richard and the Warwick's team selling two properties now and am very happy to recommend him to anyone who is looking for someone with real local expertise and knowledge. He provides sound guidance and walks you through the process, keeping calm in what can be a stressful situation.
Paul · 23 May 2025
Agent replied · 24 June 2025
Thank you Paul for your kind words
★★★★★ 5/5
GoogleOur recent experience of dealing with Warwick has been nothing but positive. Richard was on hand at every turn and helped us navigate a far from straight forward purchase. Nothing was ever too much trouble, and his experience and reassuring persona shone through throughout. We would not hesitate to recommend their services.
Ella · 24 November 2024
Agent replied · 11 November 2024
Thank you Ella for your kind words. We do appreciate it
★★★★★ 5/5
GoogleThe experience of my house sale with Warwick estate agents was superb and extremely smooth. Richard Lehrer was spot on with his valuation, incredibly professional giving great support and communication throughout. I couldn’t recommend Warwick more highly.
A huge thanks to them for their fantastic work.
Luke · 25 September 2024
Agent replied · 24 October 2024
Thank you for your kind words, we're glad things went so smoothly
★★★★★ 5/5
GoogleIt has been a real pleasure looking for a flat to rent with Nicole. Warwick Estate Agents has a wonderful choice of nice flats in Queens Park and I had the opportunity to visit as much as I could in a day. I found exactly what I wanted . Nicole understood perfectly my tastes and what I was looking for. She was very efficient organising different appointments so that I did not loose my time . I strongly recommend to my friends if you look for something in that lovely area.
Laurent · 24 November 2024
Agent replied · 10 December 2024
Thank you, we appreciate it
★★★★★ 5/5
GoogleI was a tenant with Warwick for two years. Their communication has been quick and professional, and any issues I had during my tenancy were quickly resolved. Nicole has been friendly and helpful throughout.
Frederic · 27 July 2024
Agent replied · 24 August 2024
We are grateful for your feedback.
★★★★★ 1/5
GoogleI called to enquire about a property and immediately was discriminated against as I have a year old. Rather than just say the landlord doesn’t want children, she was incredibly rude and made endless excuses. Such a shame as we are both earning and fab tenants. So much for the equality act!
Pink · 24 July 2025
Agent replied · 22 September 2025
"The property you enquired about is not safe for young children to live in, due to the several open staircases, which is why you were informed that this property is not suitable for children.
Not just our opinion the same feedback we have received from several other families who have viewed the property, which is why families with young children are not being considered for this property.
Always happy to improve our systems of practice, with constructive criticism, however, in this case you were not discriminated against - this was a health and safety call.
We have reviewed the call recording and at no point during the call was the negotiator rude. You hung up the call mid conversation and then left this review.
It is sadly a sign of the times that being told "no" means you are being rude or discriminatory."
★★★★★ 1/5
GoogleSpoke with one of the lettings agents by phone regarding a property. No other words but poor communication skills and a dismissive approach to customer service.
Pat · 16 February 2026
Agent replied · 16 April 2026
I understand it’s disappointing not to be able to proceed with the Queens Park property; based on the criteria...
★★★★★ 5/5
GoogleI have been renting from Warwick’s for the last five years and have had a brilliant experience. They are responsive, helpful and actually care about the upkeep of their properties. Special thanks to the team for making my time in my home so easy and enjoyable
Lenir · 16 March 2026
★★★★★ 1/5
GoogleDO NOT DO BUSINESS WITH THESE IDIOTS. It is no exaggeration to say that these cowboys have made my life a living hell for the past few years. They manage my building and I have no control over this decision or I would have fired them. They are negligent, irresponsible, and have consistently mismanaged major works (to give an example, my windows were removed from my property for several months without my consent - and without even letting me know this would happen!! in the middle of winter!!). They are impossible to get in touch with. Emails go unanswered for months at a time, it is impossible to speak to anyone on the phone, and I have wasted literally days of my life on their effing webchat. If you have any choice, do NOT employ this company.
Lucie · 25 August 2023
Agent replied · 20 June 2024
Despite the fact that you have now done a review to the correct company, you have not removed it from ours...
We don't have a tenant/leaseholder by this name, I think you looking for a company called Warwick Estates Management which is a separate company to ourselves, we would appreciate you moving your review to the appropriate company. Many thanks Richard
★★★★★ 5/5
GoogleI’ve really appreciated Warwick’s support with renting my flat over the past 10 years. They’ve been absolutely great and strike exactly the right balance needed to keep both tenants and landlord happy. I’d definitely recommend them.
Sophie · 24 July 2025
Agent replied · 22 September 2025
That went quick, thank you...
★★★★★ 5/5
GoogleWarwick’s Estate Agents …. You act with authenticity and integrity and provide quality service and support . I’ve been a buyer, seller and renter and will keep coming back because of the quality service delivered by quality people! Thanks ⭐️⭐️⭐️⭐️⭐️
Clarissa · 6 June 2025
Agent replied · 24 June 2025
Thank you for your kind words Clarissa, we do appreciate it.
★★★★★ 5/5
GoogleUsed Warwick Estate Agents for first time to rent a commercial property. They were very supportive and always willing to help us without having to chase them all the time as it happens with some other Agents. Richard and Nicole were very helpful with all our queries. Would definitely recommend them.
Ergert · 21 June 2020
Agent replied · 20 June 2024
Thank you for your kind positive feed back, we do appreciate it. We are constantly striving to improve our service. I had a look through the window the over day, the shop looks very inviting, we wish you all the best with it.
Nicole & Richard
★★★★★ 5/5
GoogleRichard and the team at Warwick estate agents did a fantastic job at selling our house and enabling us to buy our dream home. We could not recommend them highly enough, professional, responsive and a lovely team.PositiveResponsiveness, Quality, Professionalism, Value
Rachel · 21 June 2022
Agent replied · 20 June 2024
Thank you for your kind words, and custom, hope all is well in your new home.
★★★★★ 5/5
GoogleGreat estate agents. Special thanks to Nicole.
Tim · 28 May 2024
Agent replied · 20 June 2024
We appreciate your kind words.
★★★★★ 5/5
GoogleThe whole Warwick Estate Agents team were very professional and very helpful on many occasions I needed their services and so I heard the same from everyone I have recommended them in the past. There is no non sense with any of them and specially with Richard who was very straight forward, polite and generously always sharing his extensive knowledge in the house market. They can communicate in more than just one language and are always prepared to go miles to find what you need to buy, rent or sell. I greatly recommend their services.
Maria · 23 June 2014
★★★★★ 5/5
GoogleWe are so pleased with our new home. Richard was very reliable and great communication. We felt sufficiently supported throughout the whole buying process. Would recommend!
Harriet · 24 November 2024
★★★★★ 5/5
GoogleI recently bought a property through Warwick and highly recommend them. Kevn and Richard were instrumental in ensuring the sale went through despite covid. Always professional and available to help. Thank you!
Sarah · 21 June 2021
Agent replied · 20 June 2024
Thank you Sarah for your kind words, we do appreciate it
★★★★★ 5/5
GoogleI had an excellent experience using Warwick Estate Agents. The owner Richard could not do enough to help me with my complicated and lengthy property sale. His rates are lower than all other local agents and his efforts were twice as good. Warwick comes highly recommended.
Nick · 28 May 2024
Agent replied · 20 June 2024
Thank you Nick, much appreciated, glad we got there in the end
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
