Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBeware of this agency- better off choosing another flat than going into a rental managed by victorstone . It has been more than three months since we left the flat and are chasing for someone to return our deposit. We have now applied to the deposit protection scheme, and learnt that Victorstone reduced the protected value without informing us.
Sivan · 23 November 2020
★★★★★ 1/5
GoogleUseless. Room was damp all year, not fixed in a timely fashion. Stay away
Robert · 5 September 2019
★★★★★ 5/5
GoogleAmazing company, amazing people, Denise was so helpful along the journey.
Fernando · 5 August 2020
★★★★★ 5/5
GoogleMy flat in Camden Street is being taken care of by Victorstone, excellent service!
Famida · 5 September 2018
★★★★★ 1/5
GoogleViewed a flat with them and paid a holding deposit of a grand, decided to not take the flat and tried for three weeks to reclaim my money. To this moment I dont have it. I dont know whether they are expecting me to forget about it so they can keep it or whether they just really dont care. Avoid in any case.
Arnold · 5 September 2017
★★★★★ 5/5
GoogleVery helpful in purchasing my first flat.Thank you Simon and the rest f the Victorstone team
Simon · 6 September 2014
★★★★★ 5/5
GoogleI had the pleasure of dealing with Victorstone when it came to looking for a new property in London. I dealt directly with Thomas and Melissa who were both extremely helpful and professional. They are a great team of individuals and helped me out so much from start to finish. I couldn’t recommend them highly enough.
Daz · 21 March 2020
★★★★★ 1/5
GoogleShocking company! Had lots of issues in the the Company and the property - premises badly maintained and dirty on arrival - mice running around in the kitchen and it took months to get the pest control in. They ignore emails and don't answer the phone and charge extortionate rates. AVOID at all costs!
Pete · 14 August 2020
★★★★★ 5/5
GoogleAnson was great, very professional and charming
Rahul · 8 March 2020
★★★★★ 1/5
GoogleHaven't provided me with a inventory list almost 1 month after my move in. I've also tried to contact them for 3 weeks now but my 3 e-mails have gone unanswered and when I called the person on the phone promised to get me the inventory list but still hasn't responded 8 days later.
Manuel · 5 September 2019
★★★★★ 5/5
GoogleEfficient is the word to describe Victorstone.
Sam · 5 September 2018
★★★★★ 5/5
GoogleMy experience with this agency has been positive. My correspondence has been with Zoya who has been responsive in helping me find a flat and explore all of my options.
The viewing i attended was conducted in a professional manner, including the wearing of masks due to the current situation.
Saara · 19 July 2020
★★★★★ 1/5
GoogleHad an experience with them, went horribly wrong. After the viewing we really liked the flat and the letting agents convinced us to put in a holding deposit and saying it will all go through well as long as we provide satisfactory …
Yi · 21 April 2021
★★★★★ 1/5
GoogleI had to beg for 1.5 months to get my deposit back despite the fact that the landlord was happy to return the full deposit. They kept telling me that they are "chasing it" but i am not sure what was there to chase.
Ilias · 7 February 2020
★★★★★ 1/5
GoogleMy previous tenant deposit has been held for 60 days now! Still no return deposit!!! Every times I need to call Account department. They always said someone will call me back soon. No mail no call NOW !!!! They only jobs to charge your fees.😅
Molly · 5 September 2019
★★★★★ 5/5
GoogleGreat Experience renting with Victor Stone. I would highly recommend them if you're looking to live in Camden area. Responsive, reliable and very easy to deal with. I never had any issues renewing the lease, getting timely help in emergencies (boiler repairs, etc) and dealing with getting roommates replaced.
Timo · 6 September 2012
★★★★★ 5/5
GoogleThe staff at Victorstone proved to be a refreshing change from other agents I have dealt with in the past. They kept in regular contact and made sure they offered me a variety of options to choose from.
I would surely recommend them to everyone I knew.
Kimhia · 6 September 2014
★★★★★ 5/5
GoogleSo far so good, was helped a lot by Sophie to find a suitable place and she even helped lower the price to something suitable for me.
Great experience so far, hope it stays this way throughout the year 👍🏼
Abdel-karim · 5 August 2020
★★★★★ 5/5
GoogleThe staff at Victorstone proved to be a refreshing change from other agents I have dealt with in the past. They kept in regular contact and made sure they offered me a variety of options to choose from.
I would surely recommend them to everyone I knew.
Kimhia · 5 December 2013
★★★★★ 5/5
GoogleI have recently renewed my tenancy with the agents; after my inital 18 month term had come to an end. I was given forst option to renew, had a modest increase in rent but the process overall was pretty straight forward. Altough i was askd …
Pierre · 6 September 2013
★★★★★ 1/5
GoogleTo the Idiot driving the small crapy fiat 500 on Saturday 3rd August. Your an idiot ! Overthinking traffic around Camden like a boy racer ! If anything STAY AWAY FROM THIS BOY RACER COMPANY use a well established one !
Qazim · 5 September 2019
★★★★★ 5/5
GoogleHi,
My name is Danish, i am a lanlord, i gave my property to victorstone for managed my property and i found very professional environment there. i must say they all are very professional and friendly people, i suggest who are looking for …
Danish · 6 September 2013
★★★★★ 5/5
GoogleAfter 12 months of dispute, disappointment and many clashes from my previous agency I decided to try my luck with Victorstone. To be honest I was not expecting much as I read a few mix reviews. But I was pleasantly surprised with the …
Shane · 6 September 2013
★★★★★ 5/5
GoogleI have recently sold my property through Victorstone. I must say I was really impressed with thei conduct. They found a buyer in a matter of three weeks especially in this current climate. Professional photography, floor plans and magazines!
Harry · 5 September 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.