Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have worked with Christian and the team for some years now and have been very happy with the outcome. They have handled three properties for me, with different types of agreements (lodger/tenant/ shared tenancy) - and moves between properties - all seamlessly.
Christian knows his stuff - and is very wise. He gives straight advise - even if it is not what you want to hear!
The headlines for me are
- Urban are always fair: both to the tenant and the landlord. They have the interests of both in mind.
- The team is always responsive and helpful, getting things done speedily, without fuss, in a most friendly way.
- Urban's fees are straightforward - and competitive. No hidden renewals or additional admin fees.
Big thanks, guys! I appreciate all the help you have given me over the years.
Alex · 16 February 2026
★★★★★ 5/5
GoogleChristian Urban Lettings are trustworthy, confident, and highly efficient, with an excellent understanding of current regulations, which provides real reassurance.
Christian, is very professional and handles his clients with integrity, and care. The company is extremely well organised and run to a high standard. Gemma in accounts is consistently professional, efficient, and helpful, ensuring everything is handled accurately. Julian is reliable, approachable, and supportive, always responding promptly and helpfully.
Communication is clear and consistent throughout, and the overall service is smooth, professional, and reassuring. You genuinely feel well looked after, and the experience is both positive and stress-free.
Highly recommended.
Bianca · 16 February 2026
★★★★★ 1/5
GoogleAvoid this agency at all costs. From day one, communication has been appalling, messages ignored, promises never followed up, and no sense of accountability from anyone. They failed to mention major building works right next door when I moved in and made no effort to inform or assist once the disruption began, which almost seriously harmed my dog.
The property has been consistently mismanaged. I reported damp months ago, yet mould continues to grow on the walls because they showed no urgency in addressing it. When the roof began dripping, they delayed for so long it affected my neighbour’s property as well. To make matters worse, the boiler broke recently, leaving me without hot water, and they have still made little to no effort to fix it within 48 hours.
On top of all that, the flat was infested with moths from day one, another issue they refused to resolve despite repeated reports. Truly negligent from start to finish. Do not use this agency, they are absolutely APPALING.
Iona · 16 November 2025
Agent replied · 16 April 2026
Dear Iona,
I am disappointed to read your comments, as they do not accurately reflect the events or the assistance we have provided during your tenancy.
We have maintained consistent communication with you, and our records show that all messages and emails were responded to promptly. Following your report about the boiler, we offered immediate troubleshooting and arranged contractor attendance as soon as access to the property was permitted. When the boiler was confirmed to be beyond repair, a replacement was organised without delay.
The roof works you mention were emergency repairs instructed by the building’s freeholders after an unexpected leak affected several flats. We shared updates as they were provided to us, and at no point were we aware of any works prior to their commencement. Our inspection confirmed that the impact inside your flat was limited to minor water staining, and there is no evidence of damp or mould.
With regard to moths, traps were placed prior to your move-in, and when you reported seeing some a month into your tenancy, we arranged for a pest control company to attend and carry out a treatment. During my mid-tenancy visit, you confirmed you had not encountered any further issues. Had additional concerns been raised, we would, of course, have taken further steps.
While property issues can understandably be frustrating, your review contains several inaccuracies, and important details have been left out. I will respond privately with a full timeline of events, some matters should not be addressed in a public forum.
Christian
Managing Director
★★★★★ 5/5
GoogleI would wholeheartedly recommend Urban Lettings. Coincidentally, I have been a tenant as well as a Landlord with this company!
Tenant in 2013, while searching for a property to buy nearby, and loved the way they handled the tenancy from the beginning to the disagreement I had with the Landlord (I did have to pay a bit, but it seemed fair). The whole transaction appeared logical and professional.
So, three year later, I employed Urban Lettings as my Letting agency for the property I bought, when leaving the tenancy. They brought me tenants within a week of contract signing. It’s only later as a Landlord I realised that Christian and his team take a lot of efforts to look into the background of the tenants and have a fantastic screening strategy, and not to forget that they have a very competitive fees. So as a Landlord you have a bigger peace of mind. They handled the dispute with my first tenant very well. The second tenants took real care of property, and were absolutely fantastic, with no disputes and a 100% return of the deposit.
Christian and his team is very polite and professional to talk to. He will advise and provide honest opinion.
I just sold the property as the Mortgage was too high and seemed unfair to pass on such high cost to tenants, so that marks an end of my journey with Urban Lettings. They look out for the interest of both the Landlords as well as the Tenants.
I wish them the best for future!
Pachka · 16 July 2024
★★★★★ 5/5
GoogleUrban lettings have been great! We have rented many flats from other agents and I have to say haven’t always had the best of experiences! We dealt with Julian Brown at Urban Lettings and I have to say he was absolutely great, was there from our first viewing all the way through to the end of our tenancy! He was always there for any queries or support we needed! We actually ended up buying our flat!
Thanks Julian!
Sophie · 15 August 2024
★★★★★ 5/5
GoogleWe let our house in Tooting with Urban Lettings for over 10years! Christian and the team were always fantastic in the support they gave. Great communication, all the tenants they found were brilliant and looked after the property! Would highly recommend them to anyone letting their property in the area.
Martin · 12 January 2025
★★★★★ 1/5
GoogleDisgusting customer service, unprofessional way of dealing with customer. Got a very short notice of a viewing, literally a half day before, despite I've emailed them about property 4 days beforehand...
Agent was late, actually never made to the meeting, current tenants have let me in to take a peak at flat.
Total waste of time.
Av3ina · 14 October 2024
★★★★★ 5/5
GoogleI’ve been a landlord for over 20 years and experienced a wide variety of agents and a fair amount of pain from agents too. It is very rare that I can be 100% positive about any of the agents, but Urban Lettings are one of the exceptions. They are very flexible, friendly and easy to deal with and I genuinely feel as though they are trying to provide a good value for money service and have my interests at heart. A very positive experience. They let my property nearly a year ago and have just dealt with a change of sharer. All very straightforward. I would have no hesitation to recommend. Thank you Christian, Julian and Gemma!
Carol · 16 April 2023
★★★★★ 5/5
GoogleI was lucky enough to rent a flat through Urban Lettings for almost three years. The team and my landlord were brilliant, always responsive and genuinely care about tenants. It was such a refreshing experience as a tenant. I wouldn’t hesitate to recommend them.
Elaine · 16 February 2026
★★★★★ 5/5
FacebookMRS Kirkland Tina is wonderful! She helped me get my first profit . She made the entire process smooth and I felt completely supported after investing the minimum of $1,000 she made over $12,500 for me in a week . I highly recommend her to anyone who’s planning on joining the crypto currency market . Contact her WhatsApp; +1 (970)638-3982 Email:kirklandtina7@gmail.comfacebook:Kirkland Tina
Keketso · 8 April 2023
★★★★★ 5/5
GoogleUrban Lettings provided an excellent service to us as tenants. Gianni, Christian, Gemma, and Julian were all super professional, speedy, and comprehensive in their responses and support. Highly recommend!
Francesca · 23 January 2025
★★★★★ 5/5
GoogleBeen renting through urban lettings for a year now they have been really good & helpful with issues that have been brought up so far. Communication has been great. Long may it continue! 🙌🏻 …
Dean · 16 February 2026
★★★★★ 5/5
GoogleWe were recommended Urban Lettings by a colleague. We've been letting our property through Urban Letting for the second year now. Very happy with the service right from the start. Christian is not one of those pushy agents; he was calm, transparent and honest about his company and I didn't feel pressured at all. He was one of the deciding factors to go with this agency.
Their fees are very reasonable and I like the fact that they drop their letting fees after the first year if the tenants renew the contract (so this year we only pay the management fee).
Our property is fully managed by them and Bob is great in keeping me updated on any issues. A couple of times a year we receive an inspection report incl photos.
Gemma sends through a statement of account every month. Never have had to chase her for these. They are an easy way to keep track of what's happening at your property and are extremely helpful when filling in your tax return!
Would highly recommend this agency!
Foto · 19 June 2017
★★★★★ 5/5
GoogleI recently decided to let my flat through Urban Lettings. Christian, Julian and the team did an amazing job. They achieved multiple offers within 2 days of marketing the flat. They also went out of their way to provide support with getting it ready for the new tenants to move in.
I highly recommend them!
Jane · 13 April 2023
★★★★★ 5/5
GoogleI have used Urban Lettings for a number of years now and have always found them to be professional, courteous and efficient getting my property rented.
Would highly recommend!
Red · 16 February 2026
★★★★★ 1/5
GoogleAs a disclaimer, this isn't directed at all the staff but at the management. Unprofessional, incompetent and with a despicable attitude sums up the management, who believe that going back on their word (in writing or otherwise) is an acceptable way to run a business.
I would not recommend the agency to anyone who wants to be treated with respect as a tenant for the following reasons:
- The agency forced us to agree to major works in the last five days of our tenancy by deliberately downplaying how major the works would be.
- Their contractor blocked our fire exit for a whole day, which was only addressed when we repeatedly called them about it.
- Their contractor left a mess which they expected us to clean up.
- Their actions left us without use of our kitchen for four days.
- They at first refused any compensation for not being able to use our kitchen, then decided that it was reasonable to offer £15 per day to cover the cost of eating out for breakfast, lunch and dinner in London.
- They have repeatedly refused to address our concerns, including but not limited to choosing to ignore their promises to us in writing, referring to unsigned documents and treating them as if they have legal significance and the astounding lack of communication throughout the entire situation.
All in all, their attitude is despicable because they caused us a major issue, especially in our last week at the rented property, and not only failed to adequately address it themselves but also saw it fit to go back on their word to us. Overall, untrustworthy and unprofessional, would not recommend them to anyone who values themselves as a customer or as a human being.
Sasha · 12 April 2024
★★★★★ 1/5
GoogleStood up by the the estate agent not showing up at the property after confirming a few days before. Agency was unresponsive and unoccupied when calling to see where they were on a Saturday morning!
Michael · 19 June 2017
Agent replied · 17 June 2024
Dear Michael,
I am sorry that you feel this way.
I have investigated this matter and we did email you several days in advance to notify you that it was necessary to cancel the viewing. We sent notification to the same email address you used to make the appointment. Regretfully it looks like you missed it.
I appreciate your feedback as we are always looking to make improvements to our service. In future we will be sure to send a text message in addition to an email. I hope that you will not judge our agency on this misunderstanding and will still consider us in the future
Kind regards
Christian
Manager
★★★★★ 1/5
GoogleFrauds..took more money for insurance protection than insurer charged £200 I lost
Manager is solely irresponsible.
Sandy · 16 April 2022
Agent replied · 17 June 2024
Dear Sandy,
I’m afraid this is a case of mistaken identity as you have reviewed the WRONG company. You are not a client of ours and we do not handle money for insurance protection. Please can you kindly double check the details and remove this review. I am the manager for Urban Lettings, a one office lettings agency in Battersea, London.
Regards
Christian
★★★★★ 5/5
GoogleChristian and his team at Urban Lettings have been nothing short of excellent in the management of our London rental property. They are always hugely helpful, proactive and extremely reliable. We couldn’t recommend them enough!
Emma · 16 April 2023
★★★★★ 5/5
GoogleIt was a pleasure dealing with Urban lettings in particular Jas who we have dealt with mainly and have always received prompt responses and great help from her. also thanks to her team who was involved in this process. Gintare Pelutyte from Outlook property
Gintare · 16 April 2022
★★★★★ 5/5
GoogleThe Urban Lettings team are the most responsive property managers I've ever dealt with as a tenant. Highly recommend.
Josh · 16 November 2025
★★★★★ 5/5
GoogleWe have been using Urban Lettings to deal with the letting for our property in Clapham for around 10 years now. In total we have 3 rentals around the UK and have gone through a wide variety of lettings agents and Urban Lettings are far the best.
They’re 100% client focused and ensure that both tenants and landlords are happy.
We live overseas and find that Urban Lettings make things super easy for us. If there’s any maintenance issues they provide reliable, fairly priced tradesman and manage the entire process with little intervention from me.
Their level of service and quality of work far exceeds any other agents that we have used and they are exceptional value for money.
I can’t recommend these guys enough. I only wish that we could use them for our other properties too.
Emma · 16 April 2022
★★★★★ 5/5
GoogleUrban lettings are knowledgeable, professional, efficient and reasonable on the fee for the best of service. We have used Christian and his team and would not use anyone else
Michael · 16 April 2022
★★★★★ 5/5
GoogleBrilliant service all round with a personal touch. A real pleasure dealing with Christian and his team at Urban.
Marc · 16 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
