Trusted Agent profile
★★★★★
34 reviews across 1 platform
72 Greenford Avenue, London W7 3QS
Tuffin and Wren's London office at 72 Greenford Avenue is rated 4.0 out of 5 across 34 reviews on 1 platform, including 34 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleBought a house recently in Hanwell. Debra and Suzanne were both great. They were responsive, professional, and they made the entire process stress free! Following our purchase, a month later they remain as responsive as when we first began the process, showing us the same courtesies. Thank you Debra and Suzanne.
5/5
GoogleI recently brought a flat through Tuffin & Wren in Hanwell. Joe, Deborah and the team were extremely helpful throughout the whole process. They kept me up to date and helped push through a quick purchase. I can't recommend them enough!
Thank you for your positive review Helen - I’m sure they will be pleased to know that their efforts were very much appreciated! Best wishes, Tony Bean & the T&W team
5/5
GoogleI sold my property via the Hanwell branch of Tuffin and Wren in 2018/19. The Sales Manager, Debra Harridge & Suzanne Meredith were responsible for the sale and she was supportive and helpful throughout, despite it not being a straight forward sale (nothing to do with Tuffin and Wren). Debra priced the property reasonably, found two buyers and the competition between the two ended up getting an asking price offer. The offer was validated and the buyer went through with the sale, despite having to wait due to some issues with the property. The cost seems very reasonable compared to competitors (1.25%) and overall I was very happy with the service I received and would recommend them to anyone selling in the Hanwell area.
5/5
GoogleHighly Recommended!!! My experience dealing with Debra has been extremely smooth. She is highly motivate and proactive professional. The thing I admired about her is that she is a problem solver. We had given up on our buy when our sale fell apart as the buyers pulled out at the last minute. The property we were interested was taken off the market. But Debra never gave up and persevered. With her efforts and determination we finally got through our sell and also the property we were interested in. Thanks Debra
5/5
GoogleHighly Recommended! Debra and the team and Tuffin & Wren did an excellent job selling our house. We got an offer above the asking price and exchanged just 3 weeks after we accepted the offer! You can’t ask for more than that. After dealing with a couple of estate agents in the area Tuffin & Wren proved to be a league above. Although our experience with small local estate agents has not been good, the team at Tuffin & Wren proved that there really is no need to pay the crazy fees and lengthy contracts that the big high street chains demand. Thanks Debra
3/5
GoogleI’ve been finding the communication challenging. I’ve received quite a number of calls, and I’ve mentioned a few times now that it would be best to liaise with my partner on a different number. It has been frustrating, and a streamlined process would have been appreciated.
2/5
GoogleI had quite a few situations with them: 1 Travelled one and half hour to view a flat, after waiting for 30 minutes and not managing to contact anyone, I managed to get in touch with someone in the office, they did not know where they lady was, she never showed up in the end, but they ended up telling she was off sick after sone time of investigation… they made up an excuse on the fly basically… she called after some hours to say she was sorry, pub noise at the back, loving the weekend…. But she was over to tell she was off sick. I had to come back a few days later, another 3 hours travel….1.5 hours each way, awesome. 2 I was highly interested in a different flat, I made a good offer almost at asking price, the agent kept telling me she would called me at a given time but she never did, for a week with back and forth chasing her with several calls and messages, she would either ignore me or reply (sometimes) saying she would call me at a given time again, but nothing, this happened for long enough… I called out how unprofessional she was… and well, eventually my offer was rejected and apparently I could not put a higher offer anymore, she basically told me that the seller did not want to get more offers, even if I wanted.
5/5
GoogleFantastic experience with Tuffin & Wren. They had fantastic properties, amazing service and spot on communication. Debra Suzanne and Joe were all exceptionally helpful with so many queries and questions from start to finish in us buying our new home.
2/5
GoogleI had quite a few situations with them: 1 Travelled one and half hour to view a flat, after waiting for 30 minutes and not managing to contact anyone, I managed to get in touch with someone in the office, they did not know where they lady was, she never showed up in the end, but they ended up telling she was off sick after sone time of investigation… they made up an excuse on the fly basically… she called after some hours to say she was sorry, pub noise at the back, loving the weekend…. But she was over to tell she was off sick. I had to come back a few days later, another 3 hours travel….1.5 hours each way, awesome. 2 I was highly interested in a different flat, I made a good offer almost at asking price, the agent kept telling me she would called me at a given time but she never did, for a week with back and forth chasing her with several calls and messages, she would either ignore me or reply (sometimes) saying she would call me at a given time again, but nothing, this happened for long enough… I called out how unprofessional she was… and well, eventually my offer was rejected and apparently I could not put a higher offer anymore, she basically told me that the seller did not want to get more offers, even if I wanted.
5/5
GoogleRecently purchased a house through Tuffin and Wren. Joe, Deborah and the team have been awesome, supper friendly, helpful and given great advice throughout the process. Thanks guys
1/5
GoogleAbsolutely disgraceful. Builder comes around on an assessment visit and without any warning starts smashing up the living room wall which we have now been living with since Thursday 11th Jan and builder hasn’t returned to complete the works. Emails not answered. If 0 stars could be given it would still be too high a rating.
5/5
GoogleI highly recommend them. Debra and the team will go above and beyond to get the job done
5/5
GoogleBought our house recently through Tuffin & Wren and Debra, Joe and team were very professional and helpful. Highly recommended.
5/5
GoogleI highly recommend them. Debra and the team will go above and beyond to get the job done
5/5
GoogleWe recently purchased our first property via Tuffin & Wren. After going through extremely unpleasant agency experiences (Dexter Acton) we had completely lost confidence in professionalism of Estate Agents. However, when we connected with Tuffin & Wren - it was the best experience, their service is exceptionally good, highly communicative, prompt reply to queries, full support throughout the process of sale/purchase. In particular, Chandler showed great professionalism and support and went above and beyond what normal Agent would do and seeing the sale right through to completion and even past that she continued to offer exceptional service. I would have no hesitation without doubt recommending Tuffin & Wren to any prospective buyer or seller.
5/5
GoogleWe have recently bought a house through the Hanwell branch of Tuffin and Wren estate agents. Debra, Suzanne, Joe, Chandler and team were responsive, understanding, …
5/5
GoogleA very big thank you to Debra and the team at the Hanwell office for selling our property in challenging times. Would recommend this Agent to anyone.
1/5
GoogleUnprofessional very rude should not be in business. Highly not recommended
1/5
GoogleUnprofessional and arrogant
5/5
GoogleI could not have made this move so successfully without the professionalism and support I received from Debra and Suzanne at Tuffin and Wren. They were there at every turn to give me advice on what is a very stressful time. Highly recommend their services.
5/5
GoogleGreat local agents, friendly and professional. I have both bought property and used their letting services. Deborah and Susanne in the Hanwell branch where so helpful throughout the process and made dealing with them a joy.
5/5
GoogleChandler held our hand throughout the entire purchase process and was always quick to respond to any questions. Would definitely recommend this estate agent.
5/5
GoogleI loved tuffin and wren. They make u feel so welcome and they really cannot do enough for u!
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tuffin and Wren's London office has 34 reviews across 1 platform: 34 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Tuffin and Wren is rated 4.0 out of 5 across all 34 reviews, and 4.0 out of 5 on Google from 34 reviews, checked 9 October 2026.
Tuffin and Wren, 72 Greenford Avenue, London W7 3QS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.